Hanoi E Central Luxury Hotel

Hotels
9.6 (4202 reviews)
18 Lo Su , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (Rosie, Rina, Lisa mentioned)
Excellent central location in the Old Quarter / near Hoàn Kiếm Lake
Very clean rooms
Comfortable beds and effective AC
High-quality breakfast
Assistance with tours, transfers and better local rates
Quiet despite central location
Spacious rooms and occasional upgrades (Penthouse)
Cons:
Breakfast room / dining space can feel slightly cramped

Categories

Cleanliness
9.6
Multiple guests describe rooms as very clean/impeccable; consistent praise for room cleanliness.
Service
9.8
Staff repeatedly singled out as super friendly, helpful and proactive (Rosie, Rina, Lisa); assisted with early check-in, transfers and tour bookings.
Location
9.8
Many mentions of an excellent central location in the Old Quarter, close to Hoàn Kiếm Lake and walking distance to attractions.
Room Quality
9.6
Guests report large, comfortable rooms, working AC, comfortable beds and occasional upgrades (Penthouse); generally quiet nights.
Amenities
9.6
Standard hotel amenities noted (breakfast service, laundry/pressing, transfer assistance); functionality (AC, breakfast) praised.
Value for Money
9.6
Perceived good value — staff helped secure better-priced tours/tickets than booking platforms; guests felt services matched the price.
Food and Beverage
9.2
Breakfast quality is frequently praised (excellent/very good), though one minor recurring note is that the breakfast room can feel a bit cramped.
Overall Experience
9.6
Strong overall recommendation tone across reviews ("perfect", "ottimo", "absolument parfait"); many guests would return and recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:15

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.6
Based on 4202 reviews
Cleanliness: 9.6
Service: 9.8
Location: 9.8
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.2
Overall Experience: 9.6
S
Sophia • couple • de
10
Pros:

Die Lage des Hotels war ein Traum. Zudem war das Personal unglaublich herzlich und zuvorkommend, wodurch wir uns sehr wohlgefühlt haben. Ein sehr früher Check-out war problemlos möglich und wir haben sogar ein kleines Lunchpaket bekommen. Besonders Rina hat uns super viele Tipps für Hanoi gegeben und dafür gesorgt, dass wir uns rundum willkommen gefühlt haben.

2026-09-19 • via Nuitee
A
AYAKO • couple • jp
10
2026-09-19 • via Nuitee
S
Siddartha • solo_traveller • in
8
2026-09-19 • via Nuitee
J
Jacob Friso • couple • dk
10
Pros:

Dejligt værelse. Utrolig søde og rare personale der virkelig sørger for et dejligt ophold! De hjælper med anbefalinger og evt. ture man gerne vil på.

2026-09-19 • via Nuitee
E
Eddy • solo_traveller • fr
9
2026-09-17 • via Nuitee
J
Jordi • family_with_children • es
10
2026-09-17 • via Nuitee
E
Eddy • solo_traveller • fr
10
Pros:

La gentillesse et l'attention du personnel
L'emplacement au centre du vieux Quartier
Le petit déjeuner est très bon.

2026-09-17 • via Nuitee
J
Jordi • family_with_children • es
10
2026-09-17 • via Nuitee
R
RICCARDA • couple • it
7
Pros:

L’amabilità dello staff e la posizione

2026-09-16 • via Nuitee
Y
Yassin • couple • de
10
Pros:

Sehr guter Service. Saubere Zimmer. Direkt in der City.

2026-09-16 • via Nuitee
G
Gonca • couple • tr
10
Tekrar burada kalırım.
Pros:

Hanoi’deki ilk gecemizde rezervasyon yaptığımız otelin son dakika iptal etmesiyle başka bir otelde kalmak zorunda kaldık ve odamız çok kötüydü. Daha sonra Hanoi E Central Hotel’i bulduk. Oda temiz ve ferahtı. Kahvaltı çeşitliydi. Konumu ise çok iyiydi. Turistik pek çok yere yürüyerek gittik. Konaklamamız için ihtiyacımız olan her şey vardı. Tüm personel memnuniyetimiz için ellerinden geleni yaptı. Rosie ise konaklamamızı kusursuz hale getirdi. Geç haber vermemize rağmen Lan ha bay turu için bize yardımcı oldu. Transferlerimizde her şeyin yolunda olup olmadığını sürekli kontrol etti. Seyahatimizin iyi geçmesi için çok uğraştı.

Cons:

Sevmediğimiz bir şey olmadı. Her şey mükemmeldi.

2026-09-15 • via Nuitee
G
Gerald • solo_traveller • ca
10
Pros:

The staff is wonderful, the rooms are modern and you have a view from your window of the active street life. An excellent buffet breakfast is included in the room rate and you can order other dishes.

Cons:

Hi

2026-09-15 • via Nuitee
T
Tomasz • extended_group • pl
9
Pros:

Amazing reception desk staff, very helpful in navigating foreign country, as well as chatting about cultural differences and life in Vietnam as a whole.

Cons:

Door to the hotel closes at 1am, so if you stay longer in the city you'd have to wake up a staff member to open it for you. Installing a simple lock/electronic card reader at the main door would solve this problem

2026-09-15 • via Nuitee
Z
Zsanna • solo_traveller • hu
10
Pros:

Everything is within easy reach, and the staff is incredibly friendly and helpful. Whatever I asked about the city, they were always happy to help and gave me great recommendations.

I would especially like to highlight Rosie, who was absolutely amazing. Even before my arrival, she helped organize my activities, and everything she arranged was excellent.

I would definitely recommend this fantastic place to anyone visiting the area. A truly wonderful stay!

2026-09-15 • via Nuitee
V
Vanina Angélica • couple • es
10
Pros:

El hotel está situado en pleno corazón del Old Quarter, a dos pasos del lago Hoàn Kiếm. A pesar de su ubicación tan céntrica, no se siente nada ruidoso, ya que el hotel está perfectamente insonorizado.

En cuanto al personal, solo podemos decir que ha sido lo mejor de lo mejor: amables, cercanos y siempre dispuestos a ayudar. Nos ayudaron con todos nuestros traslados a Sapa y Ninh Binh, solucionándonos el transporte y la gestión de los autobuses. Cada día tuvieron una palabra amable con nosotros y, al enterarse de que estábamos de luna de miel, tuvieron el precioso detalle de decorar nuestra habitación. ¡Un detalle que nos hizo muchísima ilusión!

El desayuno también merece una mención especial. Es completo y variado, con una buena selección de alimentos, y además puedes elegir varios platos de la carta que preparan al momento. Todo estaba delicioso y recién hecho.

Sin duda, volveremos. Ha sido una estancia maravillosa y nos llevamos un recuerdo precioso de nuestra experiencia en Hanói.

2026-09-15 • via Nuitee
A
Alexander • couple • de
10
Pros:

Sehr freundliches Personal. Besonders Rina am Empfang.

2026-09-14 • via Nuitee
H
hiro • solo_traveller • jp
10
はじめて泊まるなら、立地含め、このホテルです！
Pros:

素晴らしいホテルでした。
とにかく、スタッフがフレンドリーでやさしい。
丁寧で、清潔感がありました。
現金で支払いの時も、一緒にお金を数えてくれます。

Cons:

特になし。

2026-09-14 • via Nuitee
C
Cringasu • solo_traveller • ro
10
2026-09-13 • via Nuitee
O
Oliver • solo_traveller • ch
10
J'ai eu beaucoup de plaisir à séjourner dans cet hôtel et je le recommande vivement
Pros:

La disponibilité et la gentillesse du personnel est exceptionnel .
L'emplacement de l'hôtel est très bien situé
Une très grande flexibilité pour les réservations et une bonne organisation pour les déplacements .

Cons:

N/A

2026-09-13 • via Nuitee
G
geert • solo_traveller • be
10
Pros:

Nice hotel on great location in old town.
Friendly and helpfull staff.
Good breakfast

Cons:

Street food tour arranged through hotel was not as expected.

2026-09-12 • via Nuitee