Hanoi E Central Hotel

Hotels
Independent
9.4 (100 reviews)
18A Lo Su Street, Hoan Kiem Dist, Hanoi, 10000 , Hanoi , VN

Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
ATM/banking
Gift shops or newsstand
Bicycle rentals nearby
Television in common areas
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (Rosie, Lisa, Reni) who go above and beyond
Excellent central location near major Hanoi attractions
Clean, comfortable rooms with occasional upgrades (bathtub, smart TV)
Good breakfast and helpful local recommendations
Strong value for money
Cons:
Some guests found beds slightly firm
One mention of limited breakfast variety
AC could be turned on earlier before check-in for cooler arrival rooms

Categories

Cleanliness
9.4
Rooms repeatedly described as clean and comfortable across multiple reviews.
Service
9.9
Consistently praised staff (Rosie, Lisa, Reni) for warmth, helpfulness, prompt recovery of lost items and personalised assistance.
Location
9.6
Excellent central location in the old town; reviewers noted easy access to major sights (around 10 minutes).
Room Quality
9.3
Rooms described as comfortable with occasional upgrades (bathtub, nice views, smart TV); a few mentions of slightly firm beds.
Amenities
9.1
Good amenities noted (smart TV, bathtub in upgraded rooms); staff provided maps, routes and local tips.
Value for Money
9.6
Several reviewers called the hotel good value or reasonably priced and highlighted strong cost-performance.
Food and Beverage
9
Breakfast described as fresh and good with menu options, though one review noted limited variety.
Overall Experience
9.3
Overall stays characterized as excellent thanks to warm hospitality, helpful service, clean rooms and convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-10 13:54

Property Description

Picturesque Views from Terrace
Experience the stunning views from our terrace while enjoying complimentary wireless internet and concierge services. Indulge in our restaurant, Cha Ca Lang, or opt for 24-hour room service.

Luxurious Amenities
Relish in our comfortable, air-conditioned rooms with memory foam beds, premium bedding, and modern technology including LCD TVs and complimentary Wi-Fi.

Convenient Location
Located in the heart of the Old Quarter, our hotel is just a short walk from must-see attractions such as Thang Long Water Puppet Theatre and Hoan Kiem Lake. Don't miss the vibrant Hanoi Old Town Night Market and Hanoi Opera House close by.

Book with Hanoi E Central Hotel for an unforgettable stay in Hanoi's bustling Old Quarter.

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not permitted at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • Food & Beverage

    No alcohol allowed onsite

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 100 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.6
Room Quality: 9.3
Amenities: 9.1
Value for Money: 9.6
Food and Beverage: 9
Overall Experience: 9.3
K
Karin solo_traveller nl
10
Super centrale ligging, buitengewone service! 👌
Pros:

Dit hotel heeft werkelijk de perfecte locatie midden in de Old Quarter. Alles is op loopafstand, terwijl het 's nachts heerlijk rustig is. We hebben daardoor iedere nacht fantastisch geslapen.

Maar wat dit hotel écht bijzonder maakt, is de ongekende gastvrijheid. Vanaf het moment dat we binnenkwamen werden we warm ontvangen door Rosie en haar geweldige collega's. Ze deden er alles aan om ons verblijf perfect te maken en niets was hen te veel. Of het nu ging om tips, het regelen van vervoer of het beantwoorden van vragen: alles werd met een grote glimlach en oprechte betrokkenheid gedaan.

Rosie regelde zelfs een tour voor ons en bleef ook ná ons uitchecken contact houden om te controleren of alles goed verliep. Zo'n persoonlijke service kom je zelden tegen en maakte een enorme indruk op ons.

Dit hotel heeft ons niet alleen een fantastisch verblijf bezorgd, maar ook onze allereerste kennismaking met de ongelooflijke vriendelijkheid en gastvrijheid van Vietnam onvergetelijk gemaakt. We zouden zonder enige twijfel opnieuw voor dit hotel kiezen en kunnen het iedereen van harte aanbevelen. Een absolute 10/10!

Cons:

Niets!

2026-07-25 via Nuitee
D
Diego couple es
10
Pros:

El sitio es genial, la ubicación espectacular y la atención del equipo del hotel es la mejor que he tenido nunca. Me gestionaron transporte, entradas para marionetas y nos ayudaron en todo muy amablemente. El staff es de 10. Mil gracias!!! El desayuno de lujo

2026-07-25 via Nuitee
F
Fabienne couple fr
9
Parfait
Pros:

Très bon rapport qualité prix pour cet hôtel très bien situé. Confort de la chambre correct et surtout au calme ce qui est très appréciable dans une ville très bruyante. Le gros point fort est la gentillesse du personnel très disponible. Mention spéciale à Rosie qui a rendu notre séjour très agréable. Merci pour tout.

Cons:

Rien

2026-07-24 via Nuitee
L
Loesje family_with_children be
7
Pros:

Het personeel was heel vriendelijk en behulpzaam.

Cons:

Het hotel is iets verouderd.

2026-07-24 via Nuitee
B
Bernhard family_with_children de
10
Ein fantastischer Aufenthalt – herausragender Service und herzliche Gastfreundschaft!
Pros:

Wir hatten einen rundum wunderbaren Aufenthalt im e Central Luxury Hotel. Das Hotel ist sehr sauber, die Zimmer sind komfortabel und die Lage ist unschlagbar – nur wenige Schritte vom berühmten Wasserpuppentheater entfernt und absolut zentral gelegen.

Besonders hervorheben möchten wir das unglaublich freundliche und hilfsbereite Personal, das unseren Urlaub unvergesslich gemacht hat:

Rosie hat uns jederzeit hervorragend zu allen Themen beraten und uns beim Late Check-out extrem unkompliziert geholfen.

Rina: Ein ganz besonderer Dank gilt auch Ihr: Aufgrund eines Krankheitsfalls während unseres Aufenthalts hat sie uns weitaus mehr geholfen, als man je von einem Hotel service erwarten würde. Sie hat für uns einen Arzttermin im Krankenhaus organisiert, einen Rollstuhl-Service für den Flughafen gebucht und uns sogar Essen direkt aufs Zimmer gebracht. Diese Fürsorge hat uns sehr berührt!

Alle Mitarbeiter im Hotel sind außerordentlich zuvorkommend und aufmerksam. Wir haben uns von der ersten bis zur letzten Minute bestens aufgehoben gefühlt.

Wir kommen auf jeden Fall wieder und können dieses Hotel von ganzem Herzen empfehlen!

Cons:

Nichts

2026-07-24 via Nuitee
M
Mirjam family_with_children nl
10
Klein boutique hotel op top lokatie!
Pros:

Klein boutique hotel in oude gedeelte van Hanoi. Erg vriendelijke mensen, die meedenken en je helpen waar nodig. Maar zeker niet opdringerig. Mooie kamers en heerlijke bedden en douche.

Cons:

Niets, zwembad zou lekker zijn. Maar daar is de prijs ook niet naar.

2026-07-24 via Nuitee
L
Laura solo_traveller be
9
Aanrader in het centrum!
Pros:

Enorm behulpzaam personeel!
Propere kamers en de locatie was top.

2026-07-24 via Nuitee
L
Lai couple ae
9
2026-07-24 via Nuitee
M
Meng-Hsi couple tw
10
Pros:

The hotel room, breakfast and all the services are so good. Especially thanks to Roise, Rinna, and all the hotel staff for helping me during my stay.

Cons:

No

2026-07-23 via Nuitee
S
Stefania solo_traveller it
10
Pros:

Hotel situato in posizione molto comoda, vicino al lago Hoan Kiem, tra il Quartiere vecchio e il quartiere francese. Nei dintorni sono presenti numerosi ristoranti e negozi. Il personale è gentilissimo, sempre pronto ad aiutarti. La colazione è molto varia, presenti sia alternative dolci che salate. Consigliato!

2026-07-23 via Nuitee
J
Jacquie solo_traveller gb
10
Pros:

The staff at E Central were so friendly and helpful. They really helped make our stay perfect. Nothing was too much for them. Our family room was clean and quiet with very comfortable beds and it was a great location for walking to the Old Town.

2026-07-23 via Nuitee
N
Natacha family_with_children fr
10
Tout est parfait
Pros:

C est le meilleur hôtel d hanoi rapport qualité prix. Très confortable. Les chambres sont spacieuses et le personnelle est tres sympathique. Jusqu a présent c est notre meilleur hôtel à Hanoï. Je le recommande fortement vous ne trouverez pas mieux

2026-07-22 via Nuitee
P
Pattanayak couple in
4
Rooms were very uncomfortable like bed bathroom and they have lift from first floor which is not at all comfortable for
Pros:

Except the reception staff nothing is there to prase

Cons:

Nothing

2026-07-22 via Nuitee
P
Pablo solo_traveller es
10
Pros:

Rosie y su equipo son un encanto, nos ayudaron en todo desde España y con los transportes de recogida del aeropuerto. Además, la ubicación del hotel es perfecta al lado del lago. Las instalaciones están también muy bien. Esperamos repetir muy muy pronto!

Cons:

Nada, todo perfecto!

2026-07-21 via Nuitee
C
Cristina family_with_children es
10
Pros:

El personal y la ubicación

2026-07-21 via Nuitee
R
Ronny extended_group nl
10
2026-07-21 via Nuitee
N
Natalie solo_traveller gb
10
Great place to stay in Hanoi
Pros:

Special thank you to Rosie and Kien, and I didn’t get the bell boy’s name. Really lovely, welcoming staff. You can tell there is family atmosphere and Rosie tends to every guest with care and attention.

Great location, great value and good breakfast!

I think it’s worth upgrading if you would like a window and view from the room too 😊

Cons:

Could do with a 24/7 reception service. The hot water tap didn’t work too well but it didn’t really affect me as I was only there for a short stay.

2026-07-21 via Nuitee
R
Roeskva solo_traveller dk
10
2026-07-21 via Nuitee
A
Artur solo_traveller pl
10
In the heart of Hanoi!🙂
Pros:

First things first, it is the staff that makes this hotel! ❤️

It all starts with Rosie and very helpful correspondence months before the trip itself, with recommendations of tours and other useful advice.

Then it's the check in, in our case Cian (Kian?), who was very chatty, helpful and a very kind introduction to our first Vietnam accommodation.

We sadly do not remember the name of other people in the staff, but everyone was wonderful, THANK YOU!❤️

The rooms are ok-sized, very clean and cared for daily. Very efficient air-conditioning and a great shower.

The location is spectacular, just steps away from the Old Town, where the action is.

The only thing I'd improve is the breakfast, both the variety and quality.

All in all, thank you all! ❤️

2026-07-20 via Nuitee
C
Charlotte couple gb
9
Pros:

Great base to explore the old quarter, super helpful staff, managed to check in early. Spacious room on fourth floor.

2026-07-20 via Nuitee