Hanoi E Central Luxury Hotel

Hotels
9.6 (4202 reviews)
18 Lo Su , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (Rosie, Rina, Lisa mentioned)
Excellent central location in the Old Quarter / near Hoàn Kiếm Lake
Very clean rooms
Comfortable beds and effective AC
High-quality breakfast
Assistance with tours, transfers and better local rates
Quiet despite central location
Spacious rooms and occasional upgrades (Penthouse)
Cons:
Breakfast room / dining space can feel slightly cramped

Categories

Cleanliness
9.6
Multiple guests describe rooms as very clean/impeccable; consistent praise for room cleanliness.
Service
9.8
Staff repeatedly singled out as super friendly, helpful and proactive (Rosie, Rina, Lisa); assisted with early check-in, transfers and tour bookings.
Location
9.8
Many mentions of an excellent central location in the Old Quarter, close to Hoàn Kiếm Lake and walking distance to attractions.
Room Quality
9.6
Guests report large, comfortable rooms, working AC, comfortable beds and occasional upgrades (Penthouse); generally quiet nights.
Amenities
9.6
Standard hotel amenities noted (breakfast service, laundry/pressing, transfer assistance); functionality (AC, breakfast) praised.
Value for Money
9.6
Perceived good value — staff helped secure better-priced tours/tickets than booking platforms; guests felt services matched the price.
Food and Beverage
9.2
Breakfast quality is frequently praised (excellent/very good), though one minor recurring note is that the breakfast room can feel a bit cramped.
Overall Experience
9.6
Strong overall recommendation tone across reviews ("perfect", "ottimo", "absolument parfait"); many guests would return and recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:15

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.6
Based on 4202 reviews
Cleanliness: 9.6
Service: 9.8
Location: 9.8
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.2
Overall Experience: 9.6
L
Leandro • family_with_children • ar
10
Pros:

All the staff are good people, all the time happy

2026-10-31 • via Nuitee
E
elodie • solo_traveller • fr
10
Pros:

Emplacement au top en plein cœur du vieux hanoi.
Personnel aux petits soins et disponible à n importe quelle heure pour vous organiser votre séjour, vos transferts, et vous donner des conseils pour de bonnes adresses
Merci infiniment à Lisa qui nous a accompagné tout le long de notre séjour.
Chambre spacieuse et propre
Petit déjeuner varié et très bon.

2026-10-31 • via Nuitee
M
Magalie • family_with_children • fr
10
Pros:

L'emplacement à deux pas du lac et la gentillesse et la disponibilité du personnel

Cons:

Rien

2026-10-31 • via Nuitee
R
Romain • couple • fr
10
Super accueil !
Pros:

La gentillesse du personnel

2026-10-31 • via Nuitee
A
Aleš • couple • si
8
2026-10-31 • via Nuitee
A
anja • couple • de
10
Super
Pros:

Personal spricht gutes Englisch an der Rezeption, tolles Zimmer, bequeme Betten

2026-10-31 • via Nuitee
M
Mariah • couple • au
9
Pros:

If we were ever visiting Hanoi again, we would definitely stay here. The location is right in the centre of Old Quarter and is easy to walk or Grab anywhere around the city. The staff were the highlight, booking our Ha Long Bay overnight cruise before we even arrived in the country and a day trip to Ninh Binh at competitive rates.

2026-10-30 • via Nuitee
E
Esther • couple • au
8
Great location, very good value for money, lovely staff
Pros:

Very good location, walking distance to everything. The staff were exceptionally lovely! Very helpful and kind. The buffet breakfast was very good each morning.

Cons:

Nothing, very happy

2026-10-30 • via Nuitee
P
Pedro • family_with_children • pt
10
Para voltar
Pros:

Gostamos muito dos funcionários, especialmente a Lisa, que nos facilitou as reservas para as viagens que pretendiamos fazer. O pequeno almoço com variedade e facultaram uma caixa de comida quando saimos de manhã cedo para o aeroporto.

Cons:

O Hotel esta a precisar de alguma actualizacao,e o wifi é um pouco lento.

2026-10-30 • via Nuitee
T
Thanh • couple • vn
10
2026-10-30 • via Nuitee
S
Silvana • family_with_children • ch
9
2026-10-29 • via Nuitee
M
Maria • family_with_children • pt
6
Pros:

Os funcionários eram extremamente simpáticos e prestáveis, destacando-se, em particular, a Rosie. A localização era excelente.

Cons:

O hotel apresenta desgaste a nível de estruturas. Quarto demasiado pequeno e casa de banho não está em bom estado. O pequeno almoço era limitado.

2026-10-29 • via Nuitee
B
Bernard • family_with_children • fr
10
Pros:

L'accueil,la gentillesse et la disponibilité de toute la réception
L'emplacement central de l'établissement

2026-10-29 • via Nuitee
C
Cora • couple • gb
10
Great central stay in old quarter
Pros:

Had a short stay here but the hotel was in a great location, staff were fantastic and rooms were 10/10

Cons:

N/a

2026-10-28 • via Nuitee
A
Amanda • couple • ca
10
Perfect location and amazing staff, breakfast was delicious!
Pros:

The staff were extremely kind and helpful, they had great recommendations and assisted with reservations. The breakfast was delicious and there was lots of variety. The location was central, easy to navigate to and very quiet considering you are in the heart of the old quarter.

2026-10-28 • via Nuitee
A
Arnaud • family_with_children • be
10
Perfect
Pros:

Convenient location, welcoming staff and very good breakfast

2026-10-28 • via Nuitee
A
Andreu • family_with_children • es
7
Pros:

El trato del personal es muy bueno y muy atento

Cons:

Las instalaciones no son lo que aparecen en las fotos, hablando de la habitación que nos asignaron no estaba demasiado limpia con mho en la ducha y muebles muy desgastados teníamos que subir a un piso superior por unas escaleras estrechas sin ascensor y con algúnos colchónes en la escalera.

2026-10-28 • via Nuitee
G
Georgios • family_with_children • gr
10
Pros:

Hotel room and breakfast were terrific. The staff made our stay from veey good to exceptional.
A huge compliment to everyone working there,they made us very happy with their warmth and kind hearts

2026-10-27 • via Nuitee
N
Niel • couple • sg
10
Its really a vacation. Thanks to Lisa, Rina, My and Rosie. They are very accomodating, helpful, friendly
Pros:

Location, our room, staff service

Cons:

None

2026-10-27 • via Nuitee
Łukasz Wrutniak • family_with_children • pl
10
2026-10-27 • via Nuitee