Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Some dining experiences disappointing

Categories

Cleanliness
8.3
Some reviews mentioned issues with room cleanliness, suggesting a need for improvement.
Service
9.3
Multiple mentions of friendly and accommodating staff, enhancing overall positive sentiment.
Location
9.3
Convenient access to the city center was frequently praised.
Room Quality
8.8
Rooms were generally comfortable, although some mentioned the need for renovation.
Amenities
8.8
Amenities like the pool and breakfast were well-received, though a few noted limitations.
Value for Money
8.8
Generally perceived as good value with quality services, although some areas indicated room for improvement.
Food and Beverage
8.3
While breakfast was praised, some dining experiences were reported as disappointing.
Overall Experience
8.8
Most guests expressed a desire to return, indicating a favorable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 17:18

Property Description

Luxurious Accommodation & Dining

Indulge in elegantly decorated rooms featuring modern amenities, complemented by rooftop dining at the heart of Belgrade.

Relaxation & Wellness

Unwind in our expansive spa area, complete with a 25-metre pool, sauna, hot tub, and gym for the ultimate rejuvenating experience.

Convenient Location & Services

Explore nearby attractions like the Parliament Building and enjoy 24-hour front desk assistance, currency exchange, and easy access to transportation hubs.

Book now to experience the epitome of luxury and comfort at Metropol Palace, Belgrade.

Important information:

Please note that an airport shuttle pickup and drop off is available, and the cost of it is EUR 42 per ride from 6:00 to 2200, and for EUR 45 per ride from 22:00 until 6:00.

Please note that spa facilities will be closed from December 15, 2025, until December 26, 2025; only the gym will be available to hotel guests during this period.
Only children over the age of 14 are allowed access to the fitness and spa facilities
under the supervision of an adult (18+).

Our hotel is pet friendly, for pets up to 15kg. Additional fee will be applied.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BEG

Location

Guest Reviews

8.8
Based on 6253 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
V
Vasyl • solo_traveller • ua
9
2026-09-12 • via Nuitee
E
Eli • solo_traveller • il
10
Pros:

מלון מרווח מאוד, ספא מדהים.
דרוש שיפוץ במסדרונות ובחדרים אבל סך הכל מלון מצוין.

Cons:

מסדרונות ישנים, זרם מים חמים.

2026-09-12 • via Nuitee
M
Marija • couple • us
10
2026-09-12 • via Nuitee
N
Nadya • couple • at
8
Very good hotel but be ware of pet policy (only dogs under 15 kg)
Pros:

The room was spacious, clean and comfortable. The staff was very friendly and the breakfast was very good. The location is great, very central and next to a big park. The private parking is a plus.

Cons:

The pet policy - on booking it was only stated that the hotel is pet friendly and only after I paid (non-refundable) they informed me that they only accept dogs under 15 kg and they charge 40 EUR for just one night. Also the spa was nice, but the relaxation and the refreshments room is in one place (hard to relax when people are drinking coffee and chatting next to you).

2026-09-11 • via Nuitee
T
Tomas • couple • it
10
2026-09-11 • via Nuitee
K
Katja • solo_traveller • si
10
Pros:

Prijazno osebje, čista soba. Mogoče je čas za kakšno prenovo sob.

Cons:

Sobe dokaj dotrajane, čas za obnovo.
Pri zajtrku na terasi napadajo ptiči, kar je zelo neprijetno.

2026-09-11 • via Nuitee
N
Nico • solo_traveller • at
7
2026-09-11 • via Nuitee
O
Olga • solo_traveller • rs
9
Pros:

Все было отлично !

Cons:

Немного не хватало расчески

2026-09-10 • via Nuitee
D
Davide • extended_group • it
10
2026-09-10 • via Nuitee
O
Oxana • couple • ru
10
2026-09-10 • via Nuitee
L
Lukovic • solo_traveller • rs
10
2026-09-10 • via Nuitee
O
OXANA • family_with_children • ru
7
Желаю устранить неполадки с водоснабжением, разместить информацию об услугах, приобрести утюги нормальные во все номера,
Pros:

Месторасположение хорошое, очень быстро заселили.

Cons:

Номер тесноват показался для двух кроватей, неудачное расположение ванной комнаты с туалетом практически в спальне, в номере отсутствовала какая-либо информация о проживании, когда завтрак, где и что находится, время работы, платные или бесплатные услуги и о мини-баре, девушка на ресепшн, очень профессионально и быстро говорила на англ., все пояснила, но не все гости так хорошо знают англ. язык, русскоговорящего менеджера нет, не было утюга, просили ждать не известно сколько, потом принесли очень старый, маленький и не современную модель без функции отпаривания, не реагировали на просьба, самое неприятное, что деньги не принимали сразу в оплату, а держали как депозит и расчёт только при выселении, бассейн и сауна с приглушённым светом вызвали ощущение нечистоты вокруг, вода в бассейне плохо пахла и была прохладная, звуки в номере при пользовании ванной и краном были ужасные! Завтрак на 4-!

2026-09-10 • via Nuitee
N
Nejc • couple • si
9
Pros:

The room was quite large and we had a view over the park and towards the Danube river in the distance. The hotel has a rather spatious and well equipped gym and a spa, which opens to a nice outside area along the park, perfect for chilling. The terrace in the breakfast area is also very nice (just watch out for the birds!).

Cons:

One can see that the hotel is a bit worn out at some points, but the ambiance, the location and the competitive price make up for it.

2026-09-10 • via Nuitee
C
Caroll G • solo_traveller • il
8
Pros:

The manager KATARINA RADIC
Went above and beyond jer job to make my stay special I saw her assisting other guest and wanted to emphasize her courteous behavior her professionalism to the letter
Something you don't see every day
BRAVO 👏

Cons:

Sadly the TELEVISION didn't work a few days

2026-09-10 • via Nuitee
D
Danko • solo_traveller • hr
10
2026-09-10 • via Nuitee
R
Ruben • solo_traveller • mt
3
2026-09-10 • via Nuitee
S
Srdjan • solo_traveller • si
8
Pros:

Lokacija. Ambient.

Cons:

Hotel obiskujem že približno 10 let, zasebno in poslovno, in v tem času smo ustvarili več kot 100 nočitev. Zato lahko precej dobro primerjam, kako se je raven storitve skozi leta spreminjala.

Največji problem trenutno vidim v **prepogosti menjavi kadrov in pomanjkanju izkušenega osebja**, predvsem na recepciji. Na *front desku* hotela s petimi zvezdicami bi moral biti vedno vsaj en senior, ob katerem se mlajši sodelavci učijo. To še posebej velja za nočno izmeno – odgovornosti ponoči ne morete prepustiti zgolj zelo mladim in neizkušenim zaposlenim.

Dogaja se, da po desetih letih obiskov ob prihodu dobim vprašanje: **»Ali ste že bili pri nas?«** Kje je *guest history* oziroma evidenca stalnih gostov? Ali pa vprašaš, ali imajo sobo obrnjeno proti Bulevarju kralja Aleksandra, receptor pa se obrača levo in desno, ker ne ve niti, na kateri strani hotela je bulevar. To za *front desk* hotela tega ranga preprosto ni ustrezno.

Podobno je pri osnovnih standardih storitve. Po *room serviceu* ostanejo vrečke in ostanki hrane pred sobami tudi 12 ur ali več ter povzročajo neprijeten vonj po hodnikih. Pri zajtrku pa se dogaja ravno nasprotno – gost še ni končal, pa mu osebje že odnese krožnik izpred njega.

To niso stvari, ki zahtevajo velike investicije. Gre za **organizacijo, izkušen kader, nadzor in odnos do gosta**.

Pred korono je imel hotel po mojem mnenju upravičeno raven **petih zvezdic**, po koroni štirih, danes pa je storitev žal bližje **trem zvezdicam**. Hotel še vedno rešujeta odlična lokacija in izjemna prostornost, vendar zvezdice ne padajo zaradi objekta – **padajo zaradi odnosa do gosta in prepogoste menjave kadrov.**

To pišem predvsem zato, ker hotel poznam že vrsto let in vem, da ima potencial, da ponovno doseže raven, ki jo je nekoč že imel.

2026-09-10 • via Nuitee
Кирилл • couple • ru
7
2026-09-10 • via Nuitee
R
Rostina • solo_traveller • au
6
The hotel would serve the customers better if they have tea, coffee pods in the room and wash cups
Pros:

I like the Room size

2026-09-09 • via Nuitee
S
Sergey • family_with_children • ru
8
2026-09-09 • via Nuitee