Hotel Puerta de San Antonio

Hotels
6.7 (1106 reviews)
Calle 2 Nro 4-14 , Cali , co

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Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Internet access
Housekeeping on request
Reception hall
Hosted evening meal (reserve)
Accessible shuttle
No accessible shuttle
See all facilities

Review Highlights

Pros:
Excellent central location close to tourist areas
Friendly and attentive reception staff (mentions of Valentina and Alexis)
Good value for the price
Some comfortable rooms and decent bathrooms reported
Hotel is in a pleasant, safe area
Cons:
Frequent breakfast complaints: poor quality and rude staff
Reservation and customer-service failures (no-show, denied cancellations, reports of lost items)
Cleanliness issues: old towels/sheets, odors, humidity
Room maintenance problems: broken TV, no hot water, poor bathroom/bed condition, noise from street
Missing or inconsistent amenities: no in-room safe, internet problems, incomplete supplies

Categories

Cleanliness
6
Mixed reports: several guests praised general appearance, but multiple complaints about old towels and sheets, odors at entrance and humidity smell, and perceived poor housekeeping.
Service
7.8
Mixed service sentiment: several guests highlighted very friendly and helpful reception staff (mentions of Valentina and Alexis) and attentive responses, but there are also serious failures (no-show on reservation, poor public attention, reports of lost items and refusal to help) and repeated complaints about rude breakfast staff.
Location
9.4
Consistently positive: many guests emphasize excellent, safe, and very convenient location close to tourist spots and transit — a clear strength across reviews.
Room Quality
6.4
Mixed room quality: some guests find rooms comfortable, but others report poor maintenance (beds and bathrooms in poor condition), broken TVs, noise from nearby avenues, and lack of hot water in some cases.
Amenities
7.4
Partial deficiencies noted: basic amenities are present, but reviewers cite missing in-room safe, internet/connectivity problems, incomplete towel/blanket supplies, and occasional lack of promised items; overall acceptable but inconsistent.
Value for Money
8
Generally positive value perception: several guests explicitly note good price and that facilities align with expectations for the price; some feel it was oversold (not 4-star), but overall value is seen as strong.
Food and Beverage
6.2
Breakfast and F&B receive frequent criticism: complaints about the breakfast quality, service speed (long waits), and rude breakfast staff, although a few found the breakfast acceptable.
Overall Experience
9.6
Overall impression skews positive primarily due to the excellent location and multiple mentions of very helpful reception staff; however, serious isolated service failures, cleanliness and maintenance issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 10:02

Property Description

Aw Hotel Puerta de San Antonio is a haven nestled just 200 meters from the picturesque San Antonio Park. Indulge in delectable Mediterranean cuisine, unwind at the sauna and steam bath, and sip on refreshing drinks at the hotel's bar.

Luxurious Accommodations
Experience comfort in every corner of the room, equipped with modern amenities such as satellite TV, private bathrooms, and some even come with a relaxing spa bath.

Convenient Services
Stay connected with free Wi-Fi, take advantage of the laundry services, and get insider tips from the tour desk for an unforgettable exploration of the area.

Prime Location
With the Religious Art Museum just 5 blocks away and easy access to Bonilla Aragon Airport, your perfect getaway awaits at Aw Hotel Puerta de San Antonio. Book now to elevate your experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.7
Based on 1106 reviews
Cleanliness: 6
Service: 7.8
Location: 9.4
Room Quality: 6.4
Amenities: 7.4
Value for Money: 8
Food and Beverage: 6.2
Overall Experience: 9.6
D
DANIELA • solo_traveller • cl
1
Pros:

Nada, me dejaron sin reserva en la noche

Cons:

Todo

2026-02-13 • via Nuitee
C
Collazos Trujillo • extended_group • pe
8
BIEN SIN NINGUNA OCURRENCIA
Pros:

LA DISPOSICION DE LA HABITACION

Cons:

EL DESAYUNO

2026-02-13 • via Nuitee
C
Christian David • couple • co
7
2026-02-09 • via Nuitee
J
juan manuel • couple • co
7
Excelente ubicación una buena opción para pasar la noche
Pros:

Ubicación

Cons:

Olor en su entrada

2026-01-28 • via Nuitee
S
Salazar • family_with_children • co
7
Estuvo bien
Pros:

Localización excelente

Cons:

Tiene televisión pero con un solo canal pedí q revisaran y no lo hicieron en ningún momento

2026-01-27 • via Nuitee
F
Francisco • family_with_children • es
1
2026-01-27 • via Nuitee
A
Alberto • solo_traveller • co
8
2026-01-26 • via Nuitee
C
Carlos andrés • couple • co
5
2026-01-26 • via Nuitee
O
OLH • solo_traveller • co
10
Pros:

El hotel muy lindo la zona muy turística y el personal muy agradable

2026-01-26 • via Nuitee
N
Nathaly • couple • pe
3
2026-01-26 • via Nuitee
C
CAMILO • extended_group • co
8
2026-01-26 • via Nuitee
X
Xeker • couple • co
7
Buena ubicación pero muy descuidado
Pros:

Básico pero muy descuidado

Cons:

Falta de mantenimiento

2026-01-25 • via Nuitee
M
Mariana • solo_traveller • pe
3
Regular
Cons:

El personal no daba soluciones con respecto al Internet, la comida no se preparó a tiempo y me hicieron esperar 1h y media por el mismo. Los cubiertos los daban mojado, servían de mala gana las cosas

2026-01-24 • via Nuitee
A
Adriana • extended_group • co
7
Pros:

La ubicación muy buena, un lugar transitado y cerca de todos los lugares turísticos. Una zona muy segura

Cons:

No me gustó las toallas y sabanas, de veian viejas y de mala calidad.

2026-01-24 • via Nuitee
J
José Salvador • family_with_children • mx
7
2026-01-23 • via Nuitee
Q
Quiguanas • solo_traveller • co
4
Pros:

El sitio donde está ubicado el hotel

Cons:

Las camas y el baño pésimo

2026-01-23 • via Nuitee
F
Francisco • family_with_children • es
1
Pros:

El hotel estaba en situaciones precarias .

Cons:

La peor atencion Al publico qué he tenido nunca , precaucion desaparecen cosas...

2026-01-23 • via Nuitee
K
Keila • solo_traveller • co
6
Pros:

La encargada muy amable

Cons:

El desayuno

2026-01-23 • via Nuitee
F
Francisco • solo_traveller • es
1
2026-01-23 • via Nuitee
F
Francisco • family_with_children • es
1
Cons:

Hay qué Tener vigilancia con Todo de Valor

2026-01-23 • via Nuitee