Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (8052 reviews)
15 Westgate Road , Newcastle upon Tyne , GB
+44 191 261 6171

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 8052 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
L
Lee • solo_traveller • gb
8
Pros:

Cleanliness, comfortable bed.

Cons:

Lack of facilities to hang clothes. No drawers. Bathroom/toilet a bit restricted, and shower not very powerful, and not very hot.

2026-09-12 • via Nuitee
W
Wendy • extended_group • gb
3
Pros:

Very good position for travellers
Exceptionally helpful staff
Very good breakfast

Cons:

Room for 3 adults
No bathroom door
Bunk beds - short and the top bunk bed was very hard to get in and out

2026-09-11 • via Nuitee
M
Margaret • couple • gb
10
Excellent
Pros:

Location perfect
Staff very friendly and helpful

Cons:

Location of the nearest car park

2026-09-11 • via Nuitee
T
Talal Mahfoodh • couple • om
7
2026-09-11 • via Nuitee
T
Th0mm0 • solo_traveller • gb
8
2026-09-10 • via Nuitee
D
Diana • solo_traveller • de
9
2026-09-09 • via Nuitee
A
Andrew • solo_traveller • gb
9
Pros:

Stopped here about 5 times always a good stay

Cons:

Not enough coffee and no glass for water had to use mugs

2026-09-09 • via Nuitee
F
Fatma • couple • kw
1
2026-09-09 • via Nuitee
S
Steve • solo_traveller • gb
10
Pros:

The staff always very polite and professional

Room extremely well designed and fit for purpose

Extremely clean hotel room

Cons:

The Shower fitting its functional but not practical

The remote to the TV
Its awful very sensitive extremely annoying

2026-09-08 • via Nuitee
A
Andrew • solo_traveller • nz
8
2026-09-07 • via Nuitee
S
Steve • solo_traveller • im
6
What is the difference between a ‘standard’ and ‘efficient’ double room???
Pros:

Close to station

Cons:

I booked a standard double. To me there was no difference between my room and an ‘efficient’ double which I booked for each of my two sons

2026-09-07 • via Nuitee
L
Laura • solo_traveller • be
10
Pros:

Very kind staff members, convenient location close to the railway station, quiet room, clean, kettle with coffee and tea in the room, fast wifi.

2026-09-07 • via Nuitee
S
Steve • solo_traveller • im
6
2026-09-07 • via Nuitee
K
Kunj • solo_traveller • ke
9
2026-09-06 • via Nuitee
D
Donna • couple • au
8
Comfortable great location hotel
Pros:

Excellent option for staying in Newcastle - close to everything , practical organised and fresh rooms , great for the train traveler and very good value

2026-09-06 • via Nuitee
M
Moore • solo_traveller • gb
9
Pros:

Excellent location, rooms good size and very clean

Cons:

Rooms a little warm

2026-09-05 • via Nuitee
N
Norman • solo_traveller • au
10
Pros:

Everything

Cons:

Nothing

2026-09-04 • via Nuitee
C
Carlotta • couple • it
8
Comfortable and strongly suggested
Pros:

It is very central and close to everything. The staff were kind and friendly. The rooms were comfortable and well equipped. Noise level was very low.

Cons:

Probably the shower, but not a big deal at all

2026-09-04 • via Nuitee
M
Marla • couple • ca
9
Great value for a short stay
Pros:

Excellent location - very close to the train station. Check-in process was easy and smooth. Great value for the price we paid. We used the luggage storage after checking out and it was quick and painless.

Cons:

It's downtown and near the train tracks so not the quietest, but overnight once the trains stopped running it was fine. Room was quite tiny but that was expected.

2026-09-03 • via Nuitee
R
Rivers • solo_traveller • gb
10
Perfect location, low cost, but comparatively high quality of service and accommodation.
Pros:

It was a low cost option, competitive against Premier, but just as good, frankly a bit better. Location was excellent, staff were really lovely (big difference against Premier!), room was simple but nice. Wil be a regular!

2026-09-03 • via Nuitee