Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (7825 reviews)
15 Westgate Road , Newcastle upon Tyne , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 7825 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
E
Elena • solo_traveller • gb
9
Pros:

The staff were so nice and friendly and considerate! Location was great.

2026-05-30 • via Nuitee
W
Wayne • solo_traveller • gb
10
Excellent in every way
Pros:

Excellent location, spotless room very friendly and helpful staff

Cons:

No complaints

2026-05-30 • via Nuitee
E
Eric McLennan • solo_traveller • gb
7
2026-05-29 • via Nuitee
I
Ingrid • solo_traveller • no
8
2026-05-29 • via Nuitee
M
Marko • solo_traveller • si
8
2026-05-28 • via Nuitee
S
Sylvia • solo_traveller • gb
9
BIG THUMBS UP
Pros:

Very nice and helpful staff nothing seemed to much trouble and as senior citizens we very much appreciated it added to a lovely relaxing couple of days break.

Cons:

If I'm being a little bit picky I would have to say although the breakfast catered for everyone and there was plenty of choice the cooked breakfast was a tad on the cool side but that could have been due to the air conditioning,but the staff looking after the breakfast area where brilliant.

2026-05-28 • via Nuitee
M
Martin • solo_traveller • gb
9
2026-05-27 • via Nuitee
C
Charlotte • couple • gb
10
2026-05-27 • via Nuitee
M
Mari Janne • solo_traveller • no
8
Greit hotell, kommer kanskje tilbake.
Pros:

Rent og pent. God frokost.

2026-05-26 • via Nuitee
M
Marcus • couple • gb
5
Disappointing room, location great
Pros:

Location- great for bars and restaurants

Cons:

Really small room, bathroom right next to bed, bathroom small nowhere to put things. Air con very poor didn’t really do anything other than a lot of noise

2026-05-25 • via Nuitee
M
Martin • extended_group • gb
8
Overall, decent value for money.
Pros:

Great location, very central. Good value for money overall.

Cons:

Bathroom isn’t great. The tap is too small for the sink so it floods the bathroom every time you use it. One thin pillow doesn’t make for a great sleep.

2026-05-25 • via Nuitee
B
Bryan • couple • gb
8
2026-05-25 • via Nuitee
E
Erik • extended_group • nl
10
Perfect Central location and stay
Pros:

Very friendly staff and central location

Cons:

-

2026-05-25 • via Nuitee
K
Kay • solo_traveller • gb
10
2026-05-25 • via Nuitee
C
Colin • solo_traveller • gb
5
On the borderline of acceptable but not great
Pros:

Great location. The staff are really nice and friendly.

Cons:

Smell of drains in the room when we arrived. Not remedied until lunchtime the next day. The beds are very firm. The safe is in the base of the bed and not easy to access for oldies.

2026-05-24 • via Nuitee
S
Sam • solo_traveller • gb
10
2026-05-24 • via Nuitee
L
Laura • couple • ie
8
Pros:

Great location

2026-05-24 • via Nuitee
L
linda • solo_traveller • ie
8
Pros:

Location was very central, staff very friendly

2026-05-22 • via Nuitee
M
Michelle • solo_traveller • gb
10
Pros:

T excellent location, lovely and clean, great staff

2026-05-22 • via Nuitee
D
David • solo_traveller • gb
7
2026-05-22 • via Nuitee