Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (7944 reviews)
15 Westgate Road , Newcastle upon Tyne , gb
+44 191 261 6171

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 7944 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
A
Andrew • solo_traveller • gb
8
Central and comfy
Pros:

Hard to be any more central, the AC was great, friendly service, lots of USB ports in the room and plenty of space. Very good restaurants a short walk away

Cons:

You are next to the train tracks so do get some train noise, but not as much as you think, dripping noise from the toilet and bright red TV light were a bit distracting.

2026-07-25 • via Nuitee
R
Rosemary Kay • solo_traveller • gb
10
Pros:

Clean and tidy as you’d expect, staff very friendly and polite

2026-07-25 • via Nuitee
L
Laura • couple • ie
8
2026-07-24 • via Nuitee
D
Deb • solo_traveller • gb
10
2026-07-24 • via Nuitee
C
Charles • solo_traveller • gb
10
Pros:

Great room, friendly staff, central location.

Cons:

Night club thumping next door was audible till late, but got used to it.

2026-07-24 • via Nuitee
L
Luke • solo_traveller • gb
8
2026-07-23 • via Nuitee
C
Chau • solo_traveller • gb
10
2026-07-23 • via Nuitee
E
Ewan Nicholas • solo_traveller • ie
8
2026-07-22 • via Nuitee
R
Rames • couple • my
8
2026-07-21 • via Nuitee
S
Sophie • couple • gb
9
Great stay
Pros:

Great central location, friendly staff. Clean and nicely decorated. Great breakfast!

2026-07-21 • via Nuitee
D
David • couple • gb
9
2026-07-21 • via Nuitee
C
Claire • solo_traveller • gg
10
2026-07-21 • via Nuitee
C
Carol • couple • gb
9
2026-07-21 • via Nuitee
R
Rolandas • family_with_children • lt
7
Einantiems "Hadrian's Wall" :)
Pros:

Šalia geležinkelio ir senamiesčio - patogu, arti maršrutas "Hadrian's Wall".

Cons:

Tamsus kambarys, mažas langas. Pusryčių meniu skurdus, kas rytą tas pats.

2026-07-21 • via Nuitee
B
Bobby • couple • gb
10
2026-07-20 • via Nuitee
M
mark • couple • nl
7
centrale ligging in de buurt van station, goed hotel
Pros:

Heel vriendelijk personeel. Die je ook zo hielp, met bv. een oplader die ik niet mee had. Kregen een veel grotere kamer dan geboekt wat een leuke meevaller was. goeie kamer, modern en prima ontbijt. Fijn ook dat we de spullen na het uitchecken nog even veilig konden opslaan tot we later op de dag terug naar huis vertrokken.

Cons:

In de nacht hoorde je wel leidingen of iets dergelijks soms doorlopen. Zou fijn zijn als ze daar iets aan kunnen doen. gelukkig was het niet de hele tijd.

2026-07-20 • via Nuitee
D
David • solo_traveller • gb
10
2026-07-20 • via Nuitee
K
Kane • solo_traveller • au
9
2026-07-20 • via Nuitee
V
Velizar • family_with_children • bg
8
2026-07-19 • via Nuitee
M
Michael • solo_traveller • gb
10
Pros:

Great location,great room good breakfast,clean ,I will be back in November

Cons:

.........

2026-07-19 • via Nuitee