Four Points Flex by Sheraton Newcastle

Hotels
•
Four Points Express
8.4 (8052 reviews)
15 Westgate Road , Newcastle upon Tyne , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good value for money
Cons:
Noisy environment
High breakfast prices
Limited bathroom space

Categories

Cleanliness
8.29
Many reviews indicated the rooms were clean, but some noted issues like noise and cramped bathrooms.
Service
9.26
Reviewers consistently praised the friendly and helpful staff.
Location
9.3
Numerous comments highlighted the central location and convenience to transport.
Room Quality
8.25
Rooms were described as clean and spacious, though some were noted as basic or had issues like creaky floors.
Amenities
7.78
Some amenities like the lack of breakfast value and creaky floors affected the overall score.
Value for Money
8.74
Guests felt they received good value due to the competitive pricing and location.
Food and Beverage
6.79
Several reviews mentioned overpriced breakfast and suggestions for improvement.
Overall Experience
8.76
Overall, guests enjoyed their stays and would likely return, noting great experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:22

Property Description

Prime Location
Situated in the heart of the city, Sleeperz Newcastle offers easy access to iconic landmarks and the city center railway station. Explore the historic castle and picturesque river Tyne just steps away.

Comfortable Accommodation
Expertly designed rooms cater to both leisure and business travelers. From Twin and Double rooms to Large family options, there is a perfect choice for every guest. Unwind in the evening at the lounge and restaurant, complete with plush sofas and complimentary Wi-Fi.

Exclusive Benefits
Join Sleeperz Select for a 15% discount on stays and other perks to elevate your experience with us. Book now to enjoy a memorable stay at Sleeperz Newcastle.

Important information:

Group bookings of 5 or more rooms booked at one time will require a separate group booking policy which will be sent directly from Sleeperz Hotel Newcastle.

Please note that the card used for payment will be required at check-in. Failure to do so will require a new payment on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 8052 reviews
Cleanliness: 8.29
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 6.79
Overall Experience: 8.76
P
Pethead_IT • solo_traveller • it
8
Pros:

Stanza piccolina ma confortevole e molto carina, molto pulita. Letto comodo, un bel televisore e abbastanza silenziosa. Posizione perfetta della struttura, a due passi dalla stazione e dal centro cittadino, vicinissima alla Lit&Phil. Tanti bei locali nei dintorni. Ottimo rapporto qualità prezzo.

Cons:

Lo staff un po' freddo e non particolarmente cordiale. Nella stanza non c'era l'armadio, poco spazio per i bagagli.

2026-10-13 • via Nuitee
A
Angela • couple • gb
9
Pros:

Super place right where we needed. Train carpark just a short walk away.
The room was clean comfortable quiet. Staff were great. Breakfast was good.
This hotel exceeded our expectations and was good value

Cons:

Nothing to dislike

2026-10-13 • via Nuitee
J
Jones • solo_traveller • gb
10
2026-10-13 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-10-13 • via Nuitee
M
Manan • family_with_children • gb
8
Good value for money, comfortable rooms and great breakfast!
Pros:

Good breakfast spread, reasonably sized rooms, comfortable bed

Cons:

Nothing too bad, but we felt that the cleaning wasn't very thorough—the bathrooms weren't super clean when we checked in and the daily clean didn't replace cups

2026-10-12 • via Nuitee
O
Omar • solo_traveller • kw
6
2026-10-12 • via Nuitee
P
P. • solo_traveller • nl
9
Pros:

Tevreden met alles. Goed ontbijt.

Cons:

Niets.

2026-10-12 • via Nuitee
T
Tia • solo_traveller • fi
10
2026-10-12 • via Nuitee
J
jeanette • solo_traveller • gb
9
2026-10-11 • via Nuitee
J
jeanette • solo_traveller • gb
9
2026-10-11 • via Nuitee
J
Jill • solo_traveller • gb
8
Pros:

Clean and comfortable rooms with everything you need. Staff were friendly and breakfast was good. Excellent value for the price.

Cons:

Mirror on dressing table would be good

2026-10-11 • via Nuitee
J
Jennifer • solo_traveller • gb
10
Will be coming again some time soon … or sooner
Pros:

Very central to the station and city centre. A very comfortable bed made for a good night’s sleep.

Cons:

N/A

2026-10-11 • via Nuitee
T
trevor • solo_traveller • gb
9
Well recommended with a superb location for the train station and centre
Pros:

It was great for my needs staying in Newcastle , staff were lovely and was relatively inexpensive . Nice plentiful breakfast

2026-10-10 • via Nuitee
H
Hannah • couple • gb
10
Pros:

Great location and lovely room

2026-10-10 • via Nuitee
C
Christine • solo_traveller • at
8
Pros:

Das Gepäck konnte sowohl vor als auch nach dem Aufenthalt dort deponiert werden! Sehr freundliche Dame am Desk, der letzte cup of tea ging aufs Haus♡

Cons:

Am Wochenende kann man mitunter betrunkene Jugendliche gröhlen hören.

2026-10-10 • via Nuitee
L
Linda • solo_traveller • nz
8
Functional hotel with a great location, but a little charmless.
Pros:

Location - only 3 minutes from the station

Cons:

Nothing

2026-10-09 • via Nuitee
C
Caroline • family_with_children • gb
7
Pros:

It was clean and tidy

Cons:

It was very bland. Felt there could have been warmer lighting everywhere and slightly more innovative decorations

2026-10-07 • via Nuitee
R
Rachael • solo_traveller • gb
8
Pros:

Let me check in early for no cost. Clean and comfortable

2026-10-07 • via Nuitee
J
Jonathan • solo_traveller • gb
10
Pros:

Probably the best hotel room I've ever had in Newcastle.

2026-10-07 • via Nuitee
P
Patricia • solo_traveller • gb
8
2026-10-07 • via Nuitee