Hotel Irotama Lago

Hotels
GHL
9 (1797 reviews)
Km 14 via a Cienaga. Bello Horizonte. , Santa Marta , co

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful facilities
Excellent rooms
Cons:
Poor food quality
Service training needed
High restaurant prices

Categories

Cleanliness
9
Standard quality for this hotel tier.
Service
8.5
Service staff were friendly but lacked proper hospitality training.
Location
10
Excellent location near multiple hotels.
Room Quality
9.5
Very comfortable and well-maintained rooms.
Amenities
9
Great facilities including a beautiful pool.
Value for Money
8.5
Prices at restaurants and bars are considered high.
Food and Beverage
8
Food quality was poor in some dining areas.
Overall Experience
9.5
A great stay overall despite some service and food concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:52

Property Description

Beachfront Paradise with Endless Amenities

Luxurious Bungalows and Exciting Activities
Indulge in a stay at Irotama Resort where each bungalow offers a private bathroom, satellite TV, and minibar. Wake up to the sound of the waves with some room types even providing stunning sea views. With room service at your beck and call, your comfort is our priority.

Unmatched Leisure and Dining Experiences
From golf practices to tennis matches, the resort offers a range of activities to keep you entertained. With 9 restaurants to choose from, your taste buds will be delighted. Cap off your day with a refreshing drink from one of our 3 bars.

Convenience and Hospitality at Its Best
Only 2 km from Simon Bolivar Airport, enjoy complimentary airport pick-ups and free parking on-site. Every guest is greeted with a free souvenir, ensuring your stay is memorable.

Book now for an unforgettable beachfront experience at Irotama Resort.

Important information:

Minors must register in the company of one of their parents by presenting the civil birth registry, which allows verifying the degree of relationship in the first degree of consanguinity (father - child) and if it is another person, it must be an adult. This must present written authorization duly authenticated before a notary by one of the parents who appear in the civil birth registry or an equivalent document in the case of foreign minors, attaching an identification document original of the responsible parent.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMR

Location

Guest Reviews

9
Based on 1797 reviews
Cleanliness: 9
Service: 8.5
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
P
Pablo family_with_children ec
10
Excelente
Pros:

Sus habitaciones, todo limpio, todas las actividades q había en el hotel

Cons:

Q pusieron en mantenimiento la piscina de niños justo en la fecha q fuimos

2026-08-22 via Nuitee
L
Leonardo couple co
7
Desmejorando
Pros:

La playa extensa que tienen

Cons:

No respetaron la reserva que teniamos en La Torre del Lago , la primera noche nos mandaron a una habitacion en otro lado oscura y angosta . Los quioscos de la playa sucios , nadie limpia ! Al almuerzo solo 2 restaurantes abiertos

2026-08-21 via Nuitee
L
Luis couple co
10
2026-08-18 via Nuitee
C
cristina extended_group co
10
Pros:

Todo

Cons:

Que había un restaurante cerrado pero fue por mantenimiento

2026-08-18 via Nuitee
T
Tomas family_with_children au
6
Nice family resort
Pros:

Staff everywhere was really nice and helpful. The rooms were super clean.

Cons:

They changed our booking without any notice due to “availability”. They did fix it on arrival after talking to lobby staff but not a pleasant experience. They also had two conferences happening at the same time a courtesy email to let us know about noise until later in the night would’ve been appreciated.

2026-08-18 via Nuitee
J
JUAN PABLO family_with_children co
9
Muy bueno!
Pros:

Limpieza piscina mar

Cons:

No había mucha vida nocturna.

2026-08-16 via Nuitee
N
nellyreth couple co
8
Excelente
Pros:

Las actividades recreativas

2026-08-16 via Nuitee
J
Jorge solo_traveller co
10
2026-08-15 via Nuitee
A
Alejandra family_with_children co
9
2026-08-12 via Nuitee
J
Jtaysir solo_traveller ve
9
Pros:

La habitación estaba excelente y las instalaciones espectaculares

Cons:

Que me cobrarán el desayuno ( pensé que estaba incluído)

2026-08-12 via Nuitee
M
maria adelaida family_with_children co
5
Podría haber estado mejor si me hubieran dado la habitación por la que pagué
Pros:

Las personas son muy queridas

Cons:

Pague por una habitación estandar y me dieron una de discapacitados

2026-08-11 via Nuitee
J
Jairo Alfonso family_with_children co
10
2026-08-10 via Nuitee
M
Mario solo_traveller co
1
No usen el restaurante
Pros:

La zona de playa, la cama

Cons:

El restaurante y servicio del personal es lo peor que he experimentado con un hotel en Santa Marta

2026-08-10 via Nuitee
M
MICHAEL solo_traveller co
5
Pros:

El trato del personal no es el ideal una desconfianza tenaz

Cons:

Cobran hasta por respirar

2026-08-07 via Nuitee
H
Hermann solo_traveller de
10
Pros:

Mehrere Restaurants zur Auswahl, nette und schnelle Bedienung, Wünsche des Kunden werden stets erfüllt. Schneller checkin und checkout..

Cons:

Ziemliche Strecke nach Santa, leiderkeine Gepäckaufbewahrung.

2026-08-06 via Nuitee
J
Janneth couple co
10
Muy lindo todo Dios mediante vuelvo pronto
Pros:

Súper limpio bonita habitación con buen balcón

Cons:

Todo excelente

2026-08-06 via Nuitee
A
Angela couple co
9
2026-08-06 via Nuitee
A
ANA family_with_children co
8
Disfrute mi estancia. Solo que prendo una alerta con la atencion en el restaurante Coco.
Pros:

El equipo de personas que atiende es muy amable. Me encanta la piscina grande. Siempre me hago masajes en el Spa y me encanta. La comida es buena.

Cons:

La atencion en el restaurante Coco ha decaido mucho. Se nota que faltan meseros o personas del servicio. Y eso que no estuve en epoca alta , no quiero imaginar como sera en epoca alta. Por favor, no dejen dañar el Hotel...que siempre ha sido un buen lugar para pasar dias. Es una lastima porque yo soy muy clienta del Irotama pero era muchisimo tiempo de espera para ser atendidos. El Room service tambien fue tenaz. Como 2 horas para ser atendidos.

2026-08-05 via Nuitee
E
Edinson solo_traveller es
10
2026-08-05 via Nuitee
C
Carlota couple es
10
2026-08-04 via Nuitee