Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Location

Guest Reviews

8.5
Based on 2608 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
O
oksana • couple • il
9
Замечательный отель .
Pros:

Отель замечательный, чистый , есть онсен для женщин и мужчин , полотенца меняют каждый день. Завтраки очень хорошие. Персонал просто супер.

Cons:

Нет такого

2026-08-08 • via Nuitee
K
Kira • couple • jp
8
2026-08-08 • via Nuitee
A
Arisa • couple • jp
8
2026-08-08 • via Nuitee
S
Sandrine • solo_traveller • fr
10
Pros:

tout!

Cons:

Chambre un peu petite

2026-08-07 • via Nuitee
M
Mariska • extended_group • nl
7
Vlakbij het kasteel
Pros:

Ligging, fietsen lenen

Cons:

Geur bij entree

2026-08-06 • via Nuitee
V
Vittorio • solo_traveller • it
9
2026-08-05 • via Nuitee
W
Wu • family_with_children • tw
9
2026-08-05 • via Nuitee
S
Shuchuan • family_with_children • tw
8
Pros:

早餐非常精緻美味,地點方便,周遭為老城氛圍.服務人員友善.

Cons:

隔音差.check out時間10點太早,導致行程匆忙.

2026-08-05 • via Nuitee
T
tokiko • solo_traveller • jp
9
2026-08-05 • via Nuitee
T
Takao • couple • jp
8
2026-08-05 • via Nuitee
J
julien • family_with_children • fr
9
Très bon ryokan
Pros:

Les chambres traditionnelles et onsen étaient tops

Cons:

Le restaurant accessible uniquement sur réservation…pas très accueillant et peu peu pratique

2026-08-05 • via Nuitee
S
Svenne102 • family_with_children • de
9
Pros:

Room for 4 was great, loved the little nook.
Location is excellent.

2026-08-05 • via Nuitee
雅昭 • couple • jp
8
Pros:

食事、売店

Cons:

ベッドがせまかった、

2026-08-04 • via Nuitee
T
Tatiana • couple • nl
7
Is een leuke plaats hotel midden in het belangrijke gedeelte
Pros:

De locatie en ontbijt

Cons:

De wasmachine faciliteit, te weinig wasmachines

2026-08-04 • via Nuitee
E
Eleonora • family_with_children • it
10
Una notte a Matsumoto per visitare la città e il castello
Pros:

Struttura bellissima e ben curata nei minimi dettagli.
Ci è piaciuto tutto, dallo stile elegante della lobby, alla camera in stile tradizionale giapponese con pavimento in tatami e letti futon molto comodi, al bagno in comune con ampia vasca di acqua calda, fino alla colazione abbondante e variegata e alla gentilezza e premura dello staff. Non ultimo, il check out alle 11 ci ha permesso di visitare comodamente il castello e liberare la camera con tranquillità più tardi. Per chi arriva in auto, esiste la possibilità di parcheggiare in un parcheggio, molto vicino, convenzionato con l’hotel (da pagare a parte) ed è grande a sufficienza per trovare posto senza problemi.

Cons:

Niente!

2026-08-04 • via Nuitee
E
elexanda • solo_traveller • de
10
Pros:

Very nice hotel with a traditional flair

Cons:

The breakfast was very tuned for Asian liking. Few western breakfast options.

The beds are av but to narrow

2026-08-04 • via Nuitee
S
satokata • extended_group • jp
8
心地よく過ごせた
Pros:

清潔でスタッフも丁寧だった
外観や内装はレトロで雰囲気も良かった

Cons:

金庫が壊れていた
部屋の鍵がかかりにくかった

2026-08-04 • via Nuitee
H
Hans • family_with_children • nl
9
2026-08-04 • via Nuitee
D
Daniel • couple • au
8
Pros:

Great buffet breakfast (highly recommend)

Great views from room.

Cons:

N/a

2026-08-04 • via Nuitee
C
chieko • solo_traveller • jp
8
松本城観光に良い
Pros:

松本城のライトアップを見に行ける近さ
屋上から松本城と常念岳が見える
泊まった部屋からも見えた
朝食に野菜メニューがたくさん出て、山帰りには嬉しい

Cons:

照明のスイッチがわかりにくい

2026-08-03 • via Nuitee