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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Massage services
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Vending machine - drinks
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Public Bath
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Shuttle service (free)
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Wine/champagne
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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24-hour security
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Security alarm
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Thermometers for guests provided by property
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.
Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.
Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.
Please note final orders are taken at 20:00.
Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.
Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.
A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.
A deposit may be required at the property.
Location
Guest Reviews
La localisation proche du château
La beauté des espaces d entrée : réception et restaurant
La réaction du personnel suite à mes plaintes ils ont été courtois et ont procédés à un arrangement financier
La vétusté de notre chambre, la propreté : toile d araignée , taches suspectes sur le tatamis, châssis noircis par la pollution, pas de chauffage à notre arrivée dans la chambre
Good location
Property is tired and needs renovating. Our room had steps with dark carpet which meant we couldn’t see the steps. Also very low ceiling in one part. It was padded but we still kept bumping our heads. Breakfast was disappointing
Lovely old facade and reception area, spacious room and comfortable beds.
Staff friendly and helpful
Nothing
posizione perfetta , la struttura dalla hall sembra un hotel 4 stelle superior
camere vecchie che puzzano di fumo , il fumo era impregnato nelle pareti , abbiamo aspettato 20 minuti in fila la mattina per la colazione a buffet , lo staff poteva essere più accogliente
Great location, walking distance from train station and castle. Wonderful breakfast, lot of good restearants in the area, nice stuff, good breakfast, also nice onsen
Todo,, las habitaciones de estilo japones son de las mejores y las instalaciones del hotel estupendas,, es super confortable y acogedor, mejora respecto de las fotos
El precio es un poco caro pero realmente lo merece porque es un hotel muy superior a otros
Very old
Beautiful hotel close to the old district and castle. Staff and facilities were excellent.
Nothing
Location is great, walkable to many of the city's attractions. Hotel is nice, quiet and comfortable. Staff is polite and service is top notch. The onsen and breakfast are excellent!
None
夕食のコース料理が絶品でした！妊婦用のお料理の変更にも対応もしてくださり、本当にありがたかったです。モーニングビュッフェや、併設されている「八十六温館」での食事もとても美味しかったです。
特にありませんが、コインランドリーを使用する際は注意が必要かもしれません。2026年8月に宿泊した際の状況は以下になります。
・使用できる時間帯が限られている（夜遅い時間は使用不可）
・洗剤が必要な場合は、予めフロントで購入しておく必要がある（50円くらい）
Across the road from the train station, it is a perfect base for the Nakasendo Way. The room was comfortable, with futons that the staff set up while we were at dinner. Dinner was an exquisite array of local food presented beautifully. There was a fabulous wooden tub in our bathroom that offered views over the mountains
The women’s onsen is a bit small, the men’s is embarrassingly close
The gift shop
It was a bit shabby and run down; we were in an annex with multiple stairs to our room making carrying luggage difficult
The staff.
The hotel has old furniture, and it is definitely not a four star hotel.The first room they provided was in the annex, not in a main building. The room had a funny moth ball mint smell. They immediately provided another room, but only after we requested for. The breakfast was nice; maybe a proper coffee machine will be a good addition, as the served coffee was far from good.
The staff were lovely and incredibly helpful. They even sent our forgotten bicycle lock to our next hotel after we accidentally left it behind at checkout. Thank you so much again for your kindness!
Unfortunately, the room was quite small, dated, and not as clean as we had hoped. We even found an old tissue in the room. Apart from the entrance hall, most areas felt outdated.
We were also disappointed that it wasn’t possible to get a second bedsheet, especially considering the price we paid.
The breakfast and onsen were okay, but nothing particularly special.
Dejligt hotel med god beliggenhed og god restaurant
Lidt dyrt
The breakfast was excellent with a lot of variety. It was delicious.
There were many “lost in translation” moments where the staff was unable to understand us and we were unable to communicate what we needed.
Le petit déjeuner !! Excellent, typiquement japonais tout en intégrant des plats européens (pain, confiture, saucisse, œufs brouillés...)
L'emplacement situé à 4min du château et de la rue des grenouilles, à 15 min de la gare.
La literie
La gentillesse du personnel
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