Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Free beach shuttle
Internet access
Housekeeping on request
Wine release events
Reception hall
Bicycle-friendly property
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 880 per day.

Location

Guest Reviews

8.5
Based on 2482 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
M
Minori • couple • jp
8
松本観光の拠点に最高の宿です
Pros:

昔の建物ながら、清潔感もありよかったです。特に朝食がとてもおいしかったです

2026-06-13 • via Nuitee
S
Shirley • extended_group • il
9
מלון מתוק שנותן תמורה למחיר
Pros:

חדרים נוחים וגדולים יחסית ליפן, מיקום ממש מצויין, 5 דק הליכה מהטירה, אונסן ציבורי במלון. אנחנו לקחנו חדרים באגף הישן של המלון והם היו משופצים להפליא עם מקלחות מעולות.

Cons:

ארוחת הבוקר הייתה די דלה ונאלצנו להמתין בתור כרבע שעה. מצד שני היא הייתה ממש זולה.

2026-06-13 • via Nuitee
貢 • solo_traveller • jp
10
2026-06-13 • via Nuitee
N
Nakayama • couple • jp
8
2026-06-10 • via Nuitee
幸広 • solo_traveller • jp
9
Pros:

スタッフの方の接客対応が非常に良かったです。

Cons:

特にありません。

2026-06-10 • via Nuitee
P
Pornpanit • extended_group • th
8
Pros:

Great location, walking distance to most important places. Nice room, good breakfast.

2026-06-10 • via Nuitee
Y
yehezkel • couple • il
9
Cons:

no parking

2026-06-10 • via Nuitee
J
Jean-Marc • couple • fr
9
2026-06-09 • via Nuitee
M
Matthew • solo_traveller • sg
9
Pros:

Lovely hotel with wonderful interior, very cosy, amazing onsen and comfortable beds

Cons:

Toilet was a bit strange and antique but still very nice

2026-06-09 • via Nuitee
F
Fabian • couple • de
8
2026-06-09 • via Nuitee
E
eiko • extended_group • jp
7
朝食が素晴らしいホテル。
Pros:

スタッフの対応

Cons:

トイレがせまい。

2026-06-09 • via Nuitee
M
Meagan • solo_traveller • us
5
Pros:

Great location to the castle and walkable area! Very historic feel to the room.

Cons:

No shuttle to the station even though they said they have one. Annex building was confusing to navigate- stairs to go up or down to your room or lobby even with elevators.

2026-06-08 • via Nuitee
C
Christine Ann • solo_traveller • gb
7
Don't stay in the annexe...
Pros:

Free shuttle service to station was welcome, although times were limited. Onsen facilities were very nice. Breakfast was good with wide selection.

Cons:

We were in the Japanese style room in the annexe. We were told the futon would be put out by the maid. This only happened once in our 4 night stay. If we left them on the floor to save trouble they put them away - but we then had to get them out and make up the beds again. One of the futons was a bit stained. The tatami mats were clean, but the rest of the room was rather shabby and the flourescent lights were harsh.The drains in the bathroom smelled AWFUL!
If you book to stay here go for the main building, not the annexe.

2026-06-08 • via Nuitee
A
Arissara • solo_traveller • th
10
พนักงานบริการดีและเป็นมิตรอย่างมาก
Pros:

พนักงานสุภาพ ห้องพักสะอาด ใกล้แหล่งท่องเที่ยว มีอุปกรณ์อำนวยความสะดวกครบครัน

Cons:

ไม่มี

2026-06-08 • via Nuitee
A
Alix • solo_traveller • fr
10
Pros:

Localisation et esprit

Cons:

Rien

2026-06-07 • via Nuitee
容子(youko) • solo_traveller • jp
10
Pros:

スタッフも丁寧
そして何より夕食で頂いたイカダのフレンチ料理です
もう一度行きたいですね

Cons:

良くない訳ではありません、売店はありません

2026-06-07 • via Nuitee
K
KK Catherine Chan • solo_traveller • hk
10
Pros:

The staff are very helpful and responsive to requests.
The decorations - western nostalgic and culture with books in the lobby.

Cons:

The staircases

2026-06-05 • via Nuitee
C
Chiaki • couple • jp
10
2026-06-05 • via Nuitee
Y
YASUHIRO • couple • jp
5
不満
Pros:

朝食と夜のコース(洋食、和食)は美味しくて、良かったです。サービスの女性の対応も良かったです。

Cons:

支払った金額からすると、部屋の広さやベッドの大きさは大変　不満です。二人では狭すぎます。

2026-06-05 • via Nuitee
M
Mari • family_with_children • us
10
Over all great experience! The breakfast buffet was great!
Pros:

Thanks for the hospitality! We had great experience and buffet was wonderful!!

Cons:

The sleeping wear they had in the room was too thick and get too warm.
If it’s thin material yukata it would have been perfect!

2026-06-04 • via Nuitee