Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Location

Guest Reviews

8.5
Based on 2648 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
M
Mihaela • solo_traveller • fr
10
Pros:

comfort, proximity to points of interest, friendly staff

Cons:

waiting for breakfast, buffet style with too many western options

2026-10-17 • via Nuitee
H
Hiroko • couple • jp
8
ほぼ満足
Pros:

レトロな雰囲気でゆったりと過ごせた。
朝食が良かった

Cons:

部屋の鍵がひとつしかないこと

2026-10-17 • via Nuitee
E
EVA • family_with_children • il
8
2026-10-17 • via Nuitee
C
Christopher • family_with_children • ch
9
Angenehmer Aufenthalt an top Lage
Pros:

Wir hatten ein japanisches Zimmer im Nebengebäude mit Futton Betten.
Alles sauber und zweckmässig.
Sehr freundliches und hilfsbereites Personal.
Lage ist top. Sehenswürdigkeiten sind in wenigen Minuten zu Fuss erreichbar. Auch viele Restaurants sind in Gehdistanz erreichbar.
Frühstück ist gut. Eher typisch japanisch. Gute Auswahl.
Onsen vorhanden, wurde von uns aber nicht genutzt.
Parkplatz vorhanden.

Cons:

Nichts.

2026-10-17 • via Nuitee
K
Kuan-Ti • couple • tw
10
2026-10-17 • via Nuitee
O
Oliver • couple • au
9
Good hotel
Pros:

room was comfortable.

Cons:

Couldn't get into the resturant for dinner, it was booked out.

2026-10-15 • via Nuitee
C
Carlos • couple • es
9
Pros:

La ubicación es muy buena, el hotel está cuidado y todo es muy agradable

Cons:

La habitación un poco justa pero suficiente

2026-10-15 • via Nuitee
M
Mariola • extended_group • gb
5
Pros:

The onsen and the location. Staff very helpful and nice

Cons:

Futons are uncomfortable. Room and bathroom too small

2026-10-14 • via Nuitee
D
Doritte • couple • il
9
A great place to explore Matsumoto. Very nice staff and a great chef
Pros:

The location was great. Dinner was excellent

Cons:

The rooms were small and not very comfortable

2026-10-14 • via Nuitee
F
Francheska • couple • us
9
Beautiful Hotel & Great Location
Pros:

I was pleasantly surprised by how spacious our suite was! It felt like having our own little apartment, complete with a separate living area with a couch and table, a private bedroom with a cozy sitting area, and a beautiful bathroom with a really unique shower. The layout made our stay feel extra comfortable.

We also rented bikes from the hotel, which was such a fun way to explore the area. There’s a delicious little bakery just around the corner to the left when you walk out of the hotel that I highly recommend visiting! They have a milk bread that we learned in famous. Overall the experience was just wonderful.

We really enjoyed our stay and would absolutely book this hotel again.

2026-10-13 • via Nuitee
P
Philip • couple • no
10
2026-10-13 • via Nuitee
K
Kevin • solo_traveller • us
7
Very nice hotel and pleasant stay.
Pros:

The room was adequately sized and the bed was very comfortable. The hotel is very close to some of the main attractions in town and also has a good breakfast and onsen on site. It was worth the price to book here. Staff were very nice and helpful.

Cons:

The facility itself is a bit older with some worn carpets in the stairs and hallways. It was a bit odd having to walk thru the lobby and past a restaurant and cafe to get to the onsen in your robe.

2026-10-13 • via Nuitee
W
Wolfgang • family_with_children • de
8
Pros:

Frühstück,

Cons:

Richende Teppiche... Wasserablauf sehr laut...

2026-10-13 • via Nuitee
足立 • couple • jp
5
いまいち
Pros:

目的地の松本館に近かった

Cons:

部屋が狭かった。ツインベッドでなかった。

2026-10-12 • via Nuitee
E
expat1961 • solo_traveller • il
8
Nice for a small town
Pros:

The lobby, the breakfast

Cons:

Thd room is small, the bath was built on the surface and it is small. TV with 5 chanells only Jap. No room for our 2 small trolly

2026-10-12 • via Nuitee
R
Richard • couple • gb
10
2026-10-11 • via Nuitee
K
KUNIKO • couple • jp
10
また訪れたいホテルです。
Pros:

城下町らしい歴史を感じるホテルです.松本民芸の家具、調度品が温かさと落ち着きを醸し出していて素晴らしい。もちろんホスピタリティも最高。

Cons:

朝食ブッフェでお料理の食べ方がわからない外国の方々が見受けられたので英語の表示があれば良いなと思いました。

2026-10-11 • via Nuitee
N
Nathalie • solo_traveller • re
10
2026-10-11 • via Nuitee
M
Merlin • solo_traveller • kr
8
Pros:

매우 친절. 좋은 위치와 청결한 스파. 맛있는 조식.

Cons:

별관 이동 유모차 이동 불편

2026-10-10 • via Nuitee
C
Christine • couple • gb
6
2026-10-10 • via Nuitee