Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Nice amenities
Variety in breakfast
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.58
Multiple mentions of cleanliness concerns in various reviews.
Service
9.05
Staff were noted as friendly and helpful in several reviews.
Location
9.09
Multiple reviews praised the hotel's convenient location.
Room Quality
8.04
Mixed sentiments; some rooms were described as needing renovation.
Amenities
8.57
Guests appreciated the range of amenities provided.
Value for Money
8.53
Generally perceived as decent value for the quality offered.
Food and Beverage
8.58
Breakfast received positive feedback with variety and quality praised.
Overall Experience
8.55
Overall experience was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:11

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of tradition and luxury at Matsumoto Hotel Kagetsu, the city's oldest hotel, established in 1887. Renovated in 2016, the hotel seamlessly combines classic furnishings with modern amenities.

Convenient Facilities for a Relaxing Stay
Enjoy 24-hour front desk service, a public bath, complimentary bicycles, and property-wide WiFi. The well-appointed rooms feature air conditioning, heating, a fridge, and a hairdryer, ensuring a comfortable stay.

Explore and Unwind
Discover the town with free bike rentals, indulge in relaxing massages, and take advantage of services like luggage storage and laundry. With its proximity to JR Matsumoto Station, Matsumoto Castle, and Nawate Street, Kagetsu Hotel is the ideal choice for your next getaway.

Important information:

Please note final orders are taken at 20:00.

Please note shuttle service is available from Matsumoto Station if reserved in advance. Please contact the property directly and make a request via the Special Request box at the time of booking.

Children aged 0-5 years incur an additional charge of 2,200JPY per night when using extra beds.

A breakfast surcharge of 1,375JPY per child, per day applies for children aged 3–5 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NGO

Location

Guest Reviews

8.5
Based on 2648 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
Y
YUKA • solo_traveller • jp
9
成功！
Pros:

大浴場がチェックアウトまでずっと入れた、朝食バイキング美味しかったです。

Cons:

とくになし？

2026-08-29 • via Nuitee
N
Nicolas • couple • fr
10
2026-08-29 • via Nuitee
C
Cristian • extended_group • it
7
2026-08-29 • via Nuitee
H
HARUHIKO • couple • jp
10
松本城近くの老舗旅館
Pros:

松本城近くで便利。お風呂も広くてサービスも良かった。朝食バイキングも良かった。

Cons:

ちょっと駅から遠い事

2026-08-29 • via Nuitee
L
L Siu • solo_traveller • hk
9
Comfortable rest, great location to explore the city.
Pros:

Room is really comfortable. Love the breakfast.

Cons:

Found a little cobweb behind curtains, not a big deal.

2026-08-29 • via Nuitee
N
Nicolas • solo_traveller • fr
10
Hôtel esprit traditionnel avec public bath. Bien placé à côté du château de Matsumoto.
Pros:

Hôtel bien placé à côté du château de Matsumoto. Un très beau lobby dans l’esprit traditionnel du Japon. Le bain public est sous sol pour les hommes et Rez de chaussée (1F) pour les femmes. Le petit déjeuner est sous forme de buffet avec du sucré (un peu limité) et du salé. Le personnel est souriant et serviable. Il y’a un café juste à côté de l’hôtel avec une très bonne ambiance.

Cons:

Le château étant à 1km de la gare, l’hôtel est donc un peu éloigné de la gare de Matsumoto : prévoir 15 min de marche ou sinon il ya un bus (qu’on a trouvé avec plans de Apple mais pas avec Google maps). Une seule clé pour entrer dans la chambre. La climatisation est dirigée directement vers le lit donc ce n’est pas très agréable et nous avons dû l’éteindre la nuit.

2026-08-29 • via Nuitee
N
Naomi • solo_traveller • it
5
2026-08-28 • via Nuitee
I
Igor • solo_traveller • il
10
Pros:

Находиться в очень близко ко всем достопримечательным местам

2026-08-28 • via Nuitee
M
Ma. Miel Cristina • couple • ph
9
2026-08-28 • via Nuitee
I
itoi • solo_traveller • jp
8
1人旅であれば十分に贅沢かなと思いました。
Pros:

スタッフの対応は一貫して丁寧でした。外人のスタッフもいらっしゃいましたが、言葉遣いも気を配っていることが感じ取れました。1人での宿泊でしたが、最上階で2人分のアメニティを用意してくださっていました。

Cons:

仕方のないことですが、風呂場(大浴場込みで)がどうしても年期を感じました。ただ、その中でも清掃を頑張ってくださっていることに感謝いたします。

2026-08-27 • via Nuitee
B
Ben • solo_traveller • gb
8
Good hotel but with a couple of drawbacks.
Pros:

Beautiful building, with its own onsen. Rooms were nice, and spacious for a Japanese-style room. The art deco/1920s aesthetic was very nice.

Cons:

The rate included breakfast, but somehow only for two adults - I've never heard of a child breakfast being charged for as it was here. Very cheeky especially as it was essentially just for cereal and a glass of milk.

Also the Japanese style rooms had the traditional paper window coverings without an additional blind/curtain (which other ryokan style accommodation we stayed in had) which meant that, in summer at least, the room was filled with light at dawn.

2026-08-27 • via Nuitee
M
Michihisa • couple • jp
9
2026-08-26 • via Nuitee
F
Frank • solo_traveller • be
10
Een verblijf om terug te bezoeken
Pros:

Erg servicegericht personeel, een mooi verblijf met heerlijke maaltijden

Cons:

/

2026-08-26 • via Nuitee
P
Philippe • couple • ch
7
Good Overnight Stay
Pros:

We had one of the best night sleeps in this hotel, we suspect though that is all thanks to the Tatami experience. The hotel was in a great location and breakfast was delicious.

Cons:

A big downside was there was a sewer stench coming from the bathroom. Since we stayed in the annex, this room as probably not been used in a while.

2026-08-26 • via Nuitee
J
James • family_with_children • gb
5
2026-08-26 • via Nuitee
A
adele • couple • gb
10
2026-08-25 • via Nuitee
M
Masayuki • couple • jp
8
快適でした
Pros:

部屋が広い、お風呂がよかった

2026-08-25 • via Nuitee
Y
Yuki • family_with_children • jp
9
親孝行旅
Pros:

ロケーションが良い。スタッフが親切でした

2026-08-25 • via Nuitee
H
HIROSHI • solo_traveller • jp
9
Pros:

朝食ビュッフェが美味しかった

2026-08-25 • via Nuitee
Y
Yulin • extended_group • tw
9
Pros:

位置好

Cons:

公用設施利用時間比較短

2026-08-25 • via Nuitee