Four Points by Sheraton Suzhou

Hotels
•
Four Points by Sheraton
8.8 (111 reviews)
No.8 Moon Bay Road, Suzhou Industrial Park , Suzhou , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Large and nice quality hotel
Good location
Cons:
Unpleasant odors
Poor breakfast quality
Inattentive service

Categories

Cleanliness
8.25
Multiple mentions of unpleasant odors and hygiene issues.
Service
9.22
Service could be improved; staff lacked attentiveness during check-in.
Location
10
Good location near Dushu Lake.
Room Quality
8.76
Room quality was disappointing; claimed upgrade did not improve view.
Amenities
9.71
Standard amenities, but breakfast quality was poor.
Value for Money
7.74
Considered low value for service and cleanliness.
Food and Beverage
6.7
Breakfast was difficult to eat; poor quality.
Overall Experience
10
Overall satisfactory experience despite several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:56

Property Description

Luxurious Accommodation

Experience the ultimate comfort with our signature Four Points by Sheraton Four Comfort Beds in elegantly decorated guestrooms equipped with modern amenities.

Wellness and Recreation

Relax and rejuvenate with a dip in the indoor pool, a spa treatment, or a workout session in the fitness centre during your stay at our hotel.

Culinary Delights

Indulge in a culinary journey at our dining venues offering Cantonese dishes, international buffets, and refreshing beverages in a stylish setting.

Book your stay at Four Points by Sheraton Suzhou for a memorable and delightful experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Location

Guest Reviews

8.8
Based on 111 reviews
Cleanliness: 8.25
Service: 9.22
Location: 10
Room Quality: 8.76
Amenities: 9.71
Value for Money: 7.74
Food and Beverage: 6.7
Overall Experience: 10
S
sophie • solo_traveller • fr
8
très bon hotel / je recommande / et j'y retournerai
Pros:

emplacement idéal / calme / personnel très gentil et efficace / bonnes chambres / belle vue / clim fonctionnelle

Cons:

plus d'accessoire (convenients supplies type coton pads) / service restauration 24/24 rapide

2026-09-15 • via Nuitee
S
stephane • extended_group • fr
8
Pros:

Très bel et très grand hôtel .
Chambre très spacieuse.
Hôtel plutôt orienté business. quartier business non touristique à part le Moon Bay ...
Mais nous avions choisi pour être proche des résidences universitaires où il y avait mon fils, donc ça nous convenait parfaitement.
Très grande piscine intérieur, salle de gym

Cons:

Restaurant on peut choisir tout ce qu'on veut, mais ce serait bien d'avoir des exemples photos de plats à choisir pour les Clients non habitué aux plats chinois

2026-08-30 • via Nuitee
劉碧琪 • solo_traveller • tw
10
2026-08-23 • via Nuitee
J
Jeff • solo_traveller • tw
7
2026-08-02 • via Nuitee
P
Pierre • solo_traveller • pl
10
2026-06-28 • via Nuitee
M
Michael • extended_group • ch
8
2026-06-26 • via Nuitee
E
edward • couple • vn
9
Excellent option for business trip
Pros:

Excellent check in and check out process. Very clean with a good selection of restaurants and gym. Very helpful staff (special mention to Lumi). Ideally situated for business nearby. Nice walk along lake.

Cons:

N/A

2026-05-10 • via Nuitee
P
Pornrapee • extended_group • th
9
2026-04-18 • via Nuitee
A
Amit • extended_group • in
5
2026-03-28 • via Nuitee
M
Martijn • couple • nl
9
2026-01-21 • via Nuitee
J
Jue • family_with_children • cn
3
性价比比较低，酒店卫生堪忧，目前为止住过最臭的五星级酒店，对万豪很失望！
Pros:

地理位置好，靠近独墅湖

Cons:

早餐太难吃了，东西多但品质糟糕！早餐区到底有隔开的小房间味道难闻到冲鼻！卫生情况有待加强。酒店客房走道味道难闻，一股香烟味儿。电梯里难闻，一股肉夹气，老人味儿！这是一家很臭的酒店！我订的是城市景观房，给我的五楼的房间号称升级其实很差，只能看到叶草和各种管道。员工服务培训有待提高，我们8/30深夜在前台要针线包，她说有的，但又继续接待我后面一个男顾客，问一堆问题她就先处理他的问题，我们先来的就在旁边晾着，我们拿个针线包只要半分钟就能解决的。接待要一个个来，而不是全部一块儿上，这是最基本的，酒店工作人员变成了混乱制造者，这是培训的问题。

2026-01-19 • via Nuitee
M
Minkyun • extended_group • kr
10
Suzhou business trip
Pros:

It was very large and nice quality

Cons:

There should be a Eng speaker in the front

2025-12-31 • via Nuitee
F
Fabio • solo_traveller • ch
3
2025-12-22 • via Nuitee
M
Mubuyaeta • solo_traveller • cn
8
2025-12-09 • via Nuitee
P
Peter • family_with_children • id
10
2025-09-30 • via Nuitee
M
Mahnaz • family_with_children • be
7
2025-09-18 • via Nuitee
X
Xiaoxiao • review category business travellers • gb
7
Good
2025-05-23 • via Nuitee
K
Klaus • review category business travellers • at
9
Nice place with a great value for price.
Pros:

It is located at the Moon bay with day camping site, small lakeside park in the area. The facilities are nice and well maintained. The breakfast is offering a good selection.

2025-05-21 • via Nuitee
V
Verified traveler
6
Great room, substandard food
Pros:

The room was great. Very comfortable. So why the lousy breakfast? And overall the public spaces, such as bar were just bland and unappealing, including the food.

2025-05-09 • via Nuitee
K
Kshitij • review category business travellers • in
10
Exceptional
2025-04-29 • via Nuitee