Alex Alpine Resort - Spa & Sports

Hotels
9.2 (345 reviews)
Bodmenstrasse 12 , Zermatt , ch
+41 27 966 70 70

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Excellent location
Charming atmosphere
Exceptional amenities
Cons:
Some noise insulation issues
Uncomfortable pillows

Categories

Cleanliness
9.16
Rooms were described as excellent, very clean and well appointed.
Service
9.63
Exceptional service with long standing friendly staff. All staff were very friendly and professional.
Location
9.17
Unbeatable location just off the main street and right by the train station.
Room Quality
9.12
Rooms were modern with a perfect atmospheric experience.
Amenities
9.15
Great swimming pool, spa facilities, and lots of recreational options available.
Value for Money
8.61
High quality experience at a traditional family-run hotel.
Food and Beverage
9.16
Food was described as delicious with a good range, especially breakfast and dinner.
Overall Experience
9.63
Guests expressed a strong desire to return, highlighting a memorable holiday experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Luxurious Mountain Hut Turned Boutique Hotel
Located in the heart of Zermatt, The Alex seamlessly combines the charm of a mountain hut with the sophistication of a boutique hotel.

Superb Spa and Fitness Facilities
Indulge in relaxation at the indoor pool, various saunas, massage rooms, and a range of beauty treatments. Stay active in the state-of-the-art fitness room, tennis and squash courts, and grotto swimming pool.

Exquisite Dining and Lounge Areas
Enjoy a culinary journey with grill specialties at the restaurant, unwind at the sun terrace garden lounge, or savor a drink at the smokers' and whiskey lounge. The Montana Lounge offers a cozy space for reading or socializing.

Book your stay at Hotel Alex now to experience the perfect blend of luxury and alpine charm.

Important information:

Please note that dogs are not allowed in the restaurant and the breakfast room.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Spa/wellness center is closed from 2026-11-20 until 2026-10-04
Bar is closed from 2026-11-20 until 2026-10-04
Sauna is closed from 2026-11-20 until 2026-10-04
Fitness center is closed from 2026-11-20 until 2026-10-04
Hot tub/jacuzzi is closed from 2026-11-20 until 2026-10-04
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.2
Based on 345 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 9.63
M
Margarethe • solo_traveller • ch
9
2026-09-05 • via Nuitee
J
Jonathan • couple • ch
10
Incroyable et nous reviendrons
Pros:

Accueil
Professionnel
Propreté

Cons:

Rien

2026-09-05 • via Nuitee
R
Raajnish Shrikrishna • couple • in
10
The Perfect Hotel stay in Zermat
Pros:

We booked a double room and the reception upgraded us to a 2 Room master suite (Room 305). Crazy size rooms, Bathrooms with Tub, Fab breakfast, and just the perfect location - 5 mins walk from Zermatt station

Cons:

Nothing !

2026-09-05 • via Nuitee
M
Manfred • couple • de
9
Jederzeit empfehlenswert.
Pros:

Sehr gutes Frühstück. Hervorragende Lage, 3 Min zu Fuß vom Gornergrat-Bahnhof. Abholung mit Elektrotransport des Hotels vom Bahnhof (auch 3 Min zu Fuß). Als kostenloser Service: Fahrt zum Helikopter-Airport (15 Min zu Fuß).

Cons:

Heller Beleuchtung im Zimmer.

2026-09-05 • via Nuitee
D
Daniel • family_with_children • ca
10
2026-09-03 • via Nuitee
J
Joana • solo_traveller • ch
8
2026-09-03 • via Nuitee
B
Béatrice • solo_traveller • ch
10
2026-09-02 • via Nuitee
B
Benoît • solo_traveller • be
9
2026-08-31 • via Nuitee
M
Mirsad • couple • ch
10
2026-08-30 • via Nuitee
J
Jaro • solo_traveller • ch
10
2026-08-27 • via Nuitee
T
TONY • couple • fr
9
2026-08-26 • via Nuitee
A
anamilenam2013 • Couples • Cartagena, Cartagena District, Bolivar Department
10
Great Place to Stay at Zermatt
Pros:

Great location!
Great Staff!
Chanti in reception very Helpful and the sweatiest smile…
Thanks for the Upgrade!
Thanks for our unforgettable anniversary in Switzerland.

2026-08-25 • via Tripadvisor
M
MAX • couple • ch
10
2026-08-21 • via Nuitee
J
Jasmira • family_with_children • ch
10
2026-08-20 • via Nuitee
M
mark • couple • au
10
2026-08-18 • via Nuitee
V
Vivienne • solo_traveller • ie
10
Pros:

Everything, loved this hotel, perfect location off the main street but close to the station, relaxed atmosphere, friendly staff, lovely bar and outdoor seating area, great indoor pool and Spa, and luxury rooms.

2026-08-16 • via Nuitee
E
Emanet • couple • ch
10
2026-08-16 • via Nuitee
B
Barera • couple • it
10
2026-08-16 • via Nuitee
P
Pierre • couple • ch
9
2026-08-15 • via Nuitee
C
Christian • couple • ch
9
2026-08-11 • via Nuitee