Alex Alpine Resort - Spa & Sports

Hotels
9.2 (336 reviews)
Bodmenstrasse 12 , Zermatt , ch
+41 27 966 70 70

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Friendly staff
Great food
Excellent location
Charming atmosphere
Exceptional amenities
Cons:
Some noise insulation issues
Uncomfortable pillows

Categories

Cleanliness
9.16
Rooms were described as excellent, very clean and well appointed.
Service
9.63
Exceptional service with long standing friendly staff. All staff were very friendly and professional.
Location
9.17
Unbeatable location just off the main street and right by the train station.
Room Quality
9.12
Rooms were modern with a perfect atmospheric experience.
Amenities
9.15
Great swimming pool, spa facilities, and lots of recreational options available.
Value for Money
8.61
High quality experience at a traditional family-run hotel.
Food and Beverage
9.16
Food was described as delicious with a good range, especially breakfast and dinner.
Overall Experience
9.63
Guests expressed a strong desire to return, highlighting a memorable holiday experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Luxurious Mountain Hut Turned Boutique Hotel
Located in the heart of Zermatt, The Alex seamlessly combines the charm of a mountain hut with the sophistication of a boutique hotel.

Superb Spa and Fitness Facilities
Indulge in relaxation at the indoor pool, various saunas, massage rooms, and a range of beauty treatments. Stay active in the state-of-the-art fitness room, tennis and squash courts, and grotto swimming pool.

Exquisite Dining and Lounge Areas
Enjoy a culinary journey with grill specialties at the restaurant, unwind at the sun terrace garden lounge, or savor a drink at the smokers' and whiskey lounge. The Montana Lounge offers a cozy space for reading or socializing.

Book your stay at Hotel Alex now to experience the perfect blend of luxury and alpine charm.

Important information:

Please note that dogs are not allowed in the restaurant and the breakfast room.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Swimming pool: Closed from Sun, Oct 4, 2026 until Fri, Nov 20, 2026
Spa/wellness center is closed from 2026-11-20 until 2026-10-04
Bar is closed from 2026-11-20 until 2026-10-04
Sauna is closed from 2026-11-20 until 2026-10-04
Fitness center is closed from 2026-11-20 until 2026-10-04
Hot tub/jacuzzi is closed from 2026-11-20 until 2026-10-04
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.2
Based on 336 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 9.63
P
Pierre • couple • ch
9
2026-08-15 • via Nuitee
C
Christian • couple • ch
9
2026-08-11 • via Nuitee
A
Alexandre • couple • be
10
Excellent, exceptionnel et à refaire.
Pros:

Une très belle surprise. Tout confort.

Cons:

Le fait de devoir en partir.

2026-08-09 • via Nuitee
C
Cavelti • family_with_children • ch
9
Cons:

Brakfast was 5/10

2026-08-09 • via Nuitee
S
Severin • solo_traveller • ch
7
Wunderbar
Pros:

Sehr nettes Personal

Cons:

Das Zimmer war etwas klein aber ok

2026-08-09 • via Nuitee
M
Mazzariello • couple • ch
10
Top Lage und super Hotel, gerne wieder
Pros:

Sehr zentral und doch ruhig. Sehr nettes Personal, fabelhaftes Frühstück , schöner und grosser SPA-Bereich, komfortables Zimmer mit Traumaussicht aufs Matterhorn

Cons:

Eigentlich nichts, ausser dass das Preis-Leistungsverhältnis beim Nachtessen übertrieben ist.

2026-08-09 • via Nuitee
T
Tiffany • solo_traveller • ch
10
2026-08-08 • via Nuitee
P
Pierre • solo_traveller • fr
10
2026-08-08 • via Nuitee
R
Ritesh • couple • ca
5
2026-08-08 • via Nuitee
P
philippe • solo_traveller • fr
9
2026-08-07 • via Nuitee
A
Achille • solo_traveller • ch
9
2026-08-06 • via Nuitee
V
Virginie • solo_traveller • ch
9
2026-08-05 • via Nuitee
B
Beat • couple • ch
10
2026-08-04 • via Nuitee
V
Valérie • solo_traveller • ch
10
2026-08-04 • via Nuitee
R
Rachel • couple • gb
9
Pros:

The hotel seems dingy when you walk in, but after a while, you get the vibe. It's old fashioned and kooky, but vintage and traditional. Great breakfast buffet and cooked on request, Amazing spa and pool. Located practically next door to the railway station so massively convenient for travelling.

2026-07-25 • via Nuitee
P
pato • solo_traveller • ch
10
2026-07-25 • via Nuitee
Z
Zamora Donnay • solo_traveller • es
10
2026-07-24 • via Nuitee
T
Tom • couple • ch
9
Excellent hotel with an excellent location!
Pros:

The hotel is perfectly located in the center besides the railway station since you have to park the car in Tasch. The room reminded us as an high upscale chalet and itveas really enjoyable to stay. The size if the room was impressive. ThebTV has an impressive selection of free English international speaking channels.

Cons:

You have to carry your luggage up the outside stairs if you are not using the free shuttle car from the hotel.

2026-07-20 • via Nuitee
D
Di • couple • it
9
Bravi, continuate cosi’
Pros:

La pulizia, il grill ma soprattutto la cortesia ed empatia della receptionist (Chantal).

2026-07-19 • via Nuitee
K
katsuhiko • couple • jp
9
2026-07-19 • via Nuitee