Holiday Inn Express Hotel & Suites Prattville South by IHG

Hotels
•
Holiday Inn Express
7.6 (172 reviews)
203 Legends Court , Prattville , US
+1 334-290-2970

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location near shopping and restaurants
Friendly/helpful daytime and breakfast staff
Good breakfast variety and strong coffee (Costa coffee)
Clean rooms and comfortable beds (for many guests)
Consistent standards typical of the brand
Cons:
Inconsistent housekeeping and bathroom cleanliness issues
Rude night clerk and a defensive/short manager reported
Perceived high price / poor value for money
Broken or faulty amenities (microwave, juice machine, elevator)
Parking fee charged

Categories

Cleanliness
6.5
Mixed reports: some guests repeatedly praise clean rooms and beds, but multiple comments note poor housekeeping, bathroom cleanliness issues, visible dirt/fingerprints and inconsistent cleaning frequency.
Service
7.5
Mixed service: daytime and breakfast staff described as very helpful, friendly and diligent, but several reports cite a rude night clerk and a defensive/short manager, creating an overall uneven service experience.
Location
9.5
Consistently positive: guests say the location is convenient to shopping and restaurants and appreciated being 'off the beaten path' yet accessible.
Room Quality
7.8
Generally good room attributes: beds noted as clean and comfortable and rooms often described as clean, though some functional issues (e.g., microwave not working) and occasional bathroom problems lower the score slightly.
Amenities
6.5
Several amenity problems reported: broken microwave, a failing juice machine at breakfast, and a broken elevator; good coffee/continental breakfast noted but equipment and facility issues reduce overall amenity score.
Value for Money
6
Frequent complaints about price being high; multiple guests explicitly state the hotel felt overpriced for the experience and would prefer lower rates.
Food and Beverage
9
Strong positive feedback for breakfast and coffee: guests repeatedly praise variety, quality and attentive breakfast staff (Costa coffee called out as a big plus), though one mention of a broken juice machine.
Overall Experience
8
Overall mixed-positive: solid location, dependable breakfast and helpful daytime staff weighed against inconsistent housekeeping, occasional rude staff interactions and some amenity issues; experience is satisfactory-to-good for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location
Situated just 9 minutes from Prattville city centre, our hotel in Prattville, Alabama offers easy access to local attractions such as Capitol Hill Golf Course, Greek Park, and Maxwell Air Force Base.

Modern Amenities
Each room at Prattville South Holiday Inn Express features a flat-screen cable TV, small refrigerator, microwave, and a hairdryer for your convenience. Stay connected with property-wide free Wi-Fi during your stay.

Business and Fitness Facilities
Whether you're here for work or leisure, take advantage of our business centre, fitness centre, and laundry facilities. Our hotel ensures you have everything you need for a comfortable stay.

Book your stay at Holiday Inn Express Hotel & Suites Prattville South now to experience comfort and convenience during your visit.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGM

Location

Guest Reviews

7.6
Based on 172 reviews
Cleanliness: 6.5
Service: 7.5
Location: 9.5
Room Quality: 7.8
Amenities: 6.5
Value for Money: 6
Food and Beverage: 9
Overall Experience: 8
J
Jennifer • family_with_children • us
2
One problem after another and when I told the manager about my experience he got defensive and short with me.
Pros:

Location

Cons:

Staff

2026-10-14 • via Nuitee
S
Steven • solo_traveller • us
10
Pros:

Everyone was very helpful

Cons:

The price was a little high. I hope it wasn't high because of the hurricane traffic. Also need to replace their juice machine for breakfast

2026-10-12 • via Nuitee
E
Elaina • solo_traveller • us
8
2026-09-13 • via Nuitee
S
Sue • couple • us
10
Nice
Pros:

Clean and good breakfast

Cons:

None

2026-08-28 • via Nuitee
A
Angela • family_with_children • us
9
2026-08-18 • via Nuitee
P
Purnell • solo_traveller • us
10
I had a very nice & relaxing stay.
Pros:

The location was off the beaten path, but was convenient to shopping, restaurants, etc, The breakfast served a variety & was very pleased.

Cons:

The price could have been lower.

2026-08-03 • via Nuitee
S
Starla • family_with_children • us
8
Very nice place to stop for the night. Nice area
Pros:

Friendly staff, clean

Cons:

Our microwave didn't work at all

2026-07-14 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-06-19 • via Nuitee
D
Deborah • couple • us
6
It wasn't as nice as expected for the price. Is was good enough for a one night stay.
Pros:

The beds were clean and confortable the free breakfast was good.

Cons:

The bathroom could have been cleaner. We were charged a fee for parking and the elevator was broken.

2026-06-16 • via Nuitee
N
Nichols • family_with_children • us
7
Good stay. Holiday Inns are becoming over priced with similar hotels out there that offer the same accommodations
Pros:

Consistent with most other Holiday Inns

Cons:

Price

2026-06-08 • via Nuitee
G
Gregory • couple • us
10
We enjoyed our stay.
Pros:

The room was clean and the staff was very friendly.

2026-06-02 • via Nuitee
T
Theresa • couple • us
10
2026-05-25 • via Nuitee
M
Marcotripo • Business • Tokyo, Tokyo Prefecture, Kanto
6
Great b-fast; rude and condescending nite clerk; poor housekeeping
Pros:

This was my second stay in last four weeks, not sure I will keep my upcoming reservations. Pro: breakfast and coffee are excellent. Employees running breakfast are the best part of the staff: friendly, cheerful, diligent, always cleaning. Costa coffee a huge plus. (Curious observation, the entire morning staff appears to be eating before guests do). Cons: 9 total days, room cleaned once (the one cleaning only consisted of providing new towels; nothing else, not even taking used towels). I had to repeatedly ask for towels, coffee, etc—had to take out my own trash I don’t think they have enough housekeepers; poor fellow seems to have too many rooms to clean. As a result, you can see the onset of site deterioration—dirt in corners, finger prints visible, and stains. Saw same fingerprints in elevator I saw on previous visit. Night desk fellow (dangling earring, beard, heavyset, in medical boot) was stunningly rude and unhelpful. He stood around while tables and coffee area were unkempt as well. Does not like his job and it shows—he has a smart mouth as well and condescends; manager needs to watch (and mentor) or the clerk is gonna insult more regulars. HIE, plz save this property from poor housekeeping and the rude night clerk.

2026-05-10 • via Tripadvisor
A
Alexis • family_with_children • us
10
2026-04-30 • via Nuitee
H
Heather • solo_traveller • us
10
2026-04-27 • via Nuitee
L
Lisa • family_with_children • us
10
2026-04-18 • via Nuitee
A
Amber • family_with_children • us
3
Pool closed—April and in the 80s and spring break, all other surrounding pools were open. Room smelled like rotten fish-
Pros:

Location

Cons:

Pool closed, smelly dirty room, breakfast just ok

2026-04-06 • via Nuitee
M
Matthew • solo_traveller • us
10
We had a great stay. Room was clean and staff was friendly.
Pros:

Very clean and good location near restaurants.

Cons:

N/a

2026-02-28 • via Nuitee
G
Gatewood • solo_traveller • us
8
2026-01-23 • via Nuitee
W
William • family_with_children • us
10
Excellent
2026-01-20 • via Nuitee