O:Live Boutique Hotel, A Small Luxury Hotel of the World

What We My Wife Rocheliz Tapia. And Karl Lang. Did NOT like
Karl M. Lang, MD
[787-398-5567
karllang0915@gmail.com

June 14,2026
To:
Customer Relations & Escalation Department
Booking Agency
Subject: URGENT: Formal Complaint, Misrepresentation, and Full Refund Request – Booking Reference: [Booking Number]included in your voucher
To Whom It May Concern,
I am writing to formally lodge a serious complaint regarding a recent two-day reservation made through your agency for the Olive Hotel, scheduled for June 11–12. This booking was intended to celebrate my wedding anniversary with my wife. Instead, it resulted in what I can unequivocally state is the worst hospitality experience of my 70 years of global travel. We trusted the photos, descriptions, and reviews presented on your platform, and as a result, we have been completely misled and defrauded of over $2,250.
We reserved a premium package, which included a prepaid breakfast and a room explicitly marketed as a "Mediterranean Room with a Laguna View." Upon arrival, we discovered that the property is entirely unfit to receive guests.
The serious issues we encountered include, but are not limited to, the following:
Hazardous & Inaccessible Infrastructure: The hotel parkway was extremely constricted, forcing us to wait in the vehicle just to exit. The immediate exterior was a poorly lit, foul-smelling construction zone covered in freshly laid, uneven gravel. Inside, the floors were unlevel and poorly lit, creating an immediate safety hazard.
Substandard Reception & Public Areas: The lobby was old, dusty, and neglected. The check-in process was rushed and dismissive, and the minuscule elevator opened into an incredibly cramped, confusing hallway where three room doors were squeezed together in a closet-like pathway.
Severe Room Misrepresentation & Lack of Cleanliness: The "Mediterranean Room" was shockingly substandard.

Everything was great outstanding

Beautiful and charming

This has to be my #1 hotel experience ever. The staff was so great, environment very private and just awesome place and views. I will be back.,

La habitación excelente

Cute, charming hotel in a great location and a friendly team

Excellent Hotel!

Gorgeous, unique property. If you cannot stand the chain hotels and need a little character in your hotel, you will LOVE Olive. The rest is also amazing 5 star all the way.

⭐️⭐️⭐️⭐️⭐️

Should not be called elite . I rate it 2 stars. Three items in room did not work. Repairs needed in room 2 of the 4 nights. I feel ripped off.

There was a lack of service from the staff. They did not even bother to stop their personal conversations ( front desk staff ) to welcome me when I passed the door.

For a small leading, it was a terrible experience.

Great Hotel!!!

A Sacred Escape in the Heart of San Juan

Olive Boutique Hotel – Small Luxury Hotels of the World

From the moment we arrived at the Olive Boutique Hotel, we felt enveloped in care, beauty, and intentional luxury. Every detail — from the serene Mediterranean-inspired design to the impeccable service — whispered, “You are meant to be here.”

The room was a sanctuary. Thoughtfully curated with rich textures, sensual lighting, and a timeless elegance that invited both rest and romance. The rooftop pool became our altar of bliss — a place where we savored stillness.

What truly made this stay unforgettable, though, was the feeling of being taken care of. Not just accommodated — but seen, cherished, and held in high regard. That’s rare. That’s sacred.

Olive Boutique isn’t just a hotel — it’s a portal. A reminder of how beautiful life can feel when every moment is treated as art.

Can’t wait to return.

Beautiful and clean