Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Value for Money

Categories

Cleanliness
7.43
Several reviews mentioned issues with cleanliness, including dust and lack of adequate supplies.
Service
9.4
Many guests appreciated the friendly and helpful nature of the staff.
Location
9.44
Consistently praised for its prime location and beautiful views.
Room Quality
7.89
Mixed feedback on room size and views; some rooms had unpleasant odors.
Amenities
7.42
Amenities such as the hot tub and WiFi were often not functioning.
Value for Money
6.38
Numerous complaints on the lack of services provided for the price paid.
Food and Beverage
8.43
Breakfast was mentioned positively, but there were complaints regarding the overall food service.
Overall Experience
8.4
Guests had both enjoyable and frustrating experiences, leading to mixed overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:28

Property Description

Luxurious Rooms with Stunning Views

Delicious Continental Breakfast and Bar Service

Historic Building with Contemporary Design

Experience the beauty and charm of Naples at Relais sul Mare. Book now to enjoy a seaside getaway with top-notch amenities and exceptional service.

Important information:

Guests arriving outside check-in hours are advised to contact the property in advance to arrange self-check-in.

All requests for late arrival are subject to approval by the property.

Please note that the on-site elevator is coin-operated.

Outdoor parking is available for an additional fee ranging from EUR 25–40 per day, depending on the vehicle size.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

Location

Guest Reviews

8.1
Based on 1776 reviews
Cleanliness: 7.43
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 6.38
Food and Beverage: 8.43
Overall Experience: 8.4
N
Nocera • couple • it
1
2026-05-30 • via Nuitee
• solo_traveller • it
1
STRUTTURA CHIUSA E NESSUNO MI AVEVA AVVISATO!!
Cons:

la struttura era chiusa e ho dovuto cercare un altro hotel

2026-05-28 • via Nuitee
F
Fabiula • couple • it
1
2026-05-26 • via Nuitee
W
will • solo_traveller • gb
1
2026-05-26 • via Nuitee
L
Liliana • solo_traveller • us
1
2026-05-24 • via Nuitee
T
Teboul • couple • il
1
The Hotel canceled my booking evening before my flight and i foreced to move 2 hotels
2026-05-22 • via Nuitee
L
Luca • solo_traveller • it
1
Cons:

Prenotazione annullata il giorno dell’arrivo, inaccettabile

2026-05-21 • via Nuitee
J
johnhunt77 • solo_traveller • gb
1
Pros:

The lady on reception just happened to be there, telling us that the hotel had been closed since the 6th April! We weren't able to stay there.. But she was very friendly and helpful.

Cons:

It wasn't open! Booking.com didn't email to let us know either!

2026-05-21 • via Nuitee
E
Eléonore • couple • fr
8
2026-05-21 • via Nuitee
F
Francisco • couple • es
1
Un fracaso.
Pros:

Nada porque no pude alojarme.

Cons:

Nos cogieron una reserva a sabiendas que lo tenían cerrado , al igual que nosotros había más gente , nos hicieron perder toda la mañana . Buscando urgentemente otro hotel. No entiendo cómo cogen reservas o te comunican que estaba cerrado. No fue puntual la cafetería de al lado nos dijo que llevaba tiempo cerrado.

2026-05-20 • via Nuitee
G
Gennaro • couple • it
7
2026-05-19 • via Nuitee
S
saavedra • extended_group • co
1
Llegamos un grupo grande al alojamiento y estaba cerrado
Pros:

El hotel se encuentra cerrado y Noé pude alojar. Pero si me descontaron el valor del alojamiento de la Tarjeta de Crédito.

2026-05-19 • via Nuitee
C
Camilla • couple • it
10
2026-05-11 • via Nuitee
V
Veronica • solo_traveller • it
1
2026-05-09 • via Nuitee
S
Sanne • couple • nl
10
2026-05-06 • via Nuitee
L
Lorenzo • couple • it
9
Bellissimo
Pros:

La stanza

Cons:

Nulla

2026-05-04 • via Nuitee
R
Rakic • couple • rs
5
Nismo zadovoljni
Pros:

Lokacija i osoblje

Cons:

Cena 190 eura po noći je izuzetno visoka za sobu koja ima pogled ka zidovima tako da svetlost ne dopire do sobe. Osećalo smo se kao i kavezu. Doručak za hotel od 4 zvezdice jako loš ( kroasani, testo i voće koje stoji nedeljama pa se osusilo ). Nisu ponudili sveže voće i salate, cedjene sokove, sirove kolače… Hotel od 4 zvezdice MORA da ponudi zdravije obroke i da opravda cenu.

2026-05-04 • via Nuitee
P
Piero • couple • it
9
2026-05-03 • via Nuitee
A
Anna M.J. • couple • it
7
Pros:

La posizione

2026-04-26 • via Nuitee
D
diego • couple • it
9
davvero una bella esperienza
Pros:

vista mozzafiato sul golfo, zona molto tranquilla la sera, staff molto accogliente

Cons:

nessun dato negativo

2026-04-26 • via Nuitee