Cliffden Hotel

Swimming pool to go outside to get to it and ran out of hot water for the shower

Our room wasnt very clean. The plastic on the bath screen had disintegrated allow mould to grow and strains down the inside of the bathroom door. Hotel needed a good painting. In my father's room the armchair was broken with the wood plinth showing and the mattress had sunken meaning the edge of the mattress had the beading prominent making it uncomfortable.

floors in communal areas were covered with dog hair
traffic noise from road
building and decor were tired and in need of refreshment

Room on ground floor with next door's very precious car parked in front of our window instead of in car park. Limited choice in Restaurant menu.

The room and food.

Noisy room overlooked the bins. The bathroom needed work - leaky unpleasant shower screen, dusty skirting boards.
We asked for the room to be made up, the bins were emptied and clean cups with more tea etc was left, but the bed wasn't made, and the towels were left as found.

No hot water. When we reported it we were told the boiler was broken and would not be fixed for a week. Immersion being used but inadequate. Told by the maintenance guy, politely, that we could use the swimming pool shower. Receptionist however did manage to find an alternative room for our final night stay. Decor tired and in need of an update at this price point but clean and functional. Breakfast staff were overwhelmed buy the number of guests wanting to eat

The hotel is a bit dated, the breakfast is very busy at 9 but if you go down earlier not so bad, there is a problem if you require fried or poached eggs and cause a hold up by breakfast area, scrambled eggs are available at all times

Buffet Breakfast could have been topped up quicker.Lunch and especially Evening Meal options were limited and ended up eating out most days

Not enough plug sockets in room to charge phones room 11 . Paint work tired on doors and door frames. Long walk to front door with dog . No fridge in room , had to bring my own mini fridge . Menu could be more imaginative green leaves no colour (rabbit food )no dressing on salad . GF menu poor .

Restaurant staff didn’t ask if we needed anything after giving us our food. ie sauces etc and at breakfast you have to catch staff if you wanted a different egg other than scrambled.
Our duvet wasn’t put into cover just shoved inside and mattress cover wasn’t put on bed properly so before going to bed we had to make the bed ourselves.

Breakfast very short staffed and chaos.
Needs more organisation. 1 girl cannot welcome, clear tables, tske orders eg poached egg and keep food and drinks and cups etc stocked up and get blind people's food.
Housekeeping very disappointing. Only 3 days out of 7 were teabags topped up. Only 2 days were biscuits left. Bed was only made once.

Poor quality service and food in the restaurant. No rails in the shower.

Although the room was serviced every day beds were never made which I found a bit strange

I honestly wouldnt have booked if I'd known I would have a view of bins.I felt annoyed that no trouble was taken for guests on that side of hotel. A trellis some potted trees could have made a difference . Also in the room a long large mirror would have reflected sky and distant trees to create it less claustrophobic and depressing. I should stress to be fair that the room was large, clean and comfortable. Another person may not have minded the view.
I would stay again but only a premium room.