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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Hammam
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Non-smoking throughout
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Concierge service
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Allergy-free room
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Heated pool
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Pet bowls
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Access to nearby indoor pool
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Reception hall
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Japanese garden
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Centrally located in Toronto, Shangri-La Hotel offers upscale amenities such as an indoor pool, hot tub, and an on-site restaurant. Each guest room features an iPad, 46-inch LCD TV, Nespresso machine, and a soaking tub with a glass-enclosed shower.
Fitness and Wellness
The hotel's fitness centre boasts floor-to-ceiling windows, training equipment, a yoga studio, and an infrared sauna. Guests can also enjoy refreshments at the Health Club's juice bar after a workout session.
Culinary Delights
Indulge in international cuisine with a focus on Asian dishes at Bosk Restaurant, open for breakfast, lunch, and dinner. Additionally, the hotel offers two on-site bars for guests to unwind and socialize.
Experience luxury and convenience at Shangri-La Hotel Toronto - book your stay now for a memorable experience!
Please note that extra parking charges apply for oversized vehicles. Parking includes in and out privileges.
Please note that any room rate with breakfast included provides breakfast for two adults only. Additional guests may purchase breakfast directly from the hotel.
When booking for more than 5 nights, different policies and additional supplements may apply.
Please note that city maintenance will be carried out from May 2, 23:00, to May 3, 11:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Internet
Wired internet is available in the hotel rooms and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs CAD 68 per day.
Location
Guest Reviews
The facility is amazing the staff treat you to well, the spa was so soothing I wish I could visit every day
I didn't like the fact that we had to check out 🫠
My stay at the Shangri-La Toronto was outstanding from start to finish. From the moment I arrived, I was welcomed with warmth, professionalism, and genuine hospitality. The staff consistently provided exceptional service and made every effort to ensure my stay was comfortable and enjoyable.
The hotel is beautifully designed, with an elegant and sophisticated atmosphere that immediately makes you feel at ease. My room was immaculate, spacious, and thoughtfully appointed, with luxurious finishes and a very comfortable bed. Every detail reflected the high standards that Shangri-La is known for.
The location is also excellent, making it easy to explore downtown Toronto while enjoying a peaceful and refined retreat at the end of the day. What impressed me most was the level of care and attention provided by the team. Every interaction was friendly, professional, and personalized.
This was truly a five-star experience, and I would highly recommend the Shangri-La Toronto to anyone looking for luxury, comfort, and exceptional service. I look forward to returning on my next visit to the city.
The lounge and the staff
nothing
Customer service was great and the rooms were pristine
Concierge delays. Understandable giving the high number of guests but a bother nonetheless
Our room was impeccably clean, and was kept that way throughout our stay. All the extra bathroom toiletries were appreciated.
We enjoyed the lobby lounge for appetizers, and piano entertainment one evening. We also had lunch there one day.
There is a Tim Hortons a short walk away.
Any staff we interacted with were very helpful.
We would definitely stay here again.
Room was amazing as was the breakfast.
nothing
I loved everything.
Except traffic noise during the sleep.
We just spent a night here, at the Shangri-La Toronto, not our first stay and certainly not our last! The service, accommodations, atmosphere and location are second to none. The rooms are beautiful, immaculate and always in like new condition. The service, from pulling up to valet, check in, house keeping, the lobby lounge and bar, the restaurant, literally everything is incredible. The central downtown location as well is by far the best you can get in Toronto. Thanks Shang, for another amazing stay, we will be back!
This was a staycation with flair. Went for high tea and massage. Stayed two nights and enjoyed some family R&R
Hands down the finest service I have ever experienced at a hotel. From the valet to the concierge- everyone in this hotel cares about bringing high service to their guests. I was here for one week due to business but am planning to come back to Toronto from the U.S. just so my family can experience this high level of hospitality.
Great check-in process from Valet to Room.
The bell hops were very accomidating of our little dog & provided him with a bed/water bowl.
Room Service was very fast to bring up items & the bed was a claud to sleep on .
The in room menu was a little expensive.
The windows were not very clean from the outside for the view.
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