Shangri-La Toronto

The hotel needs and upgrade. The restaurant Bosk has worn chairs. My room was a disaster - ripped carpet, cracked tiles, stain on chaise and in the bathroom. Having stayed just the week before at the 4Seasons, you can't compare the 2. Staff, service and cleanliness all needs an upgrade at the Shangri-La.

Not applicable

We returned to Shangri-La Toronto for the final two nights of our trip to Canada, and our second stay confirmed everything we had already come to appreciate about this hotel.

Travelling with five children can make even small details important, and the team made everything feel remarkably easy.

A very special thank you goes to Perry, the Manager on Duty, who took care of our booking and room arrangements from the beginning. He handled everything with great professionalism, flexibility and genuine kindness. We felt truly welcomed back, and his willingness to find solutions made a real difference to our stay.

At breakfast, Nahee was exceptional. She was constantly attentive, remembered the little things and somehow always seemed to notice when something was needed. Nothing ever felt like too much trouble. It was exactly those small details and her consistently positive attitude that made breakfast with our family so enjoyable every morning.

We would also particularly like to thank Diana. Her warmth towards our family and especially our children felt incredibly genuine. She was thoughtful, understanding and wonderfully personal throughout our stay. Shortly before our departure, she surprised us with a beautiful handwritten note and a very thoughtful personal gesture. It was completely unexpected and a lovely way to end our time at the hotel.

There are many beautiful luxury hotels, but what you remember afterwards are the people. Perry, Nahee and Diana are three of those people. Each of them, in very different roles, made us feel genuinely cared for and welcome.

We left Toronto with wonderful memories, and Shangri-La was a meaningful part of them. Returning here already feels less like choosing a hotel and more like coming back to a place where we know our family will be looked after.

Thank you for making our final days in Canada so special. We hope to return.

Our stay at Shangri-La Toronto was, without question, the best hotel experience of our entire trip through Canada.

Travelling as a large family, our preferred room configuration was particularly challenging. The Managers on Duty and Front Desk team went far beyond what we could reasonably have expected to make it possible. They didn’t simply respond to requests – they anticipated needs, found solutions and consistently made us feel that our family’s comfort genuinely mattered.

The restaurant team deserves equally high praise. The warmth and attentiveness of the ladies looking after us was exceptional. They seemed to anticipate our wishes before we even had to ask. Combined with outstanding food and an excellent selection of fresh and healthy choices, dining here was a pleasure every single time.

What impressed us throughout our stay was the mindset of the entire team: a genuine willingness to think beyond the immediate request. That is what distinguishes true luxury hospitality from simply staying in a luxury hotel.

Shangri-La speaks about “hospitality from the heart.” At Shangri-La Toronto, we experienced exactly what those words are meant to represent.

And three five deserve our very special recognition: Mr. Penny Leung, Mr. Demeko and Mr. Alex.
Beyond simply being wonderful people, they are EXCEPTIONAL ambassadors for what the Shangri-La name should represent.
Their genuine warmth, commitment and willingness to go beyond expectations turned an excellent stay into one our family will remember.

Shangri-La Toronto didn’t just meet our expectations of a luxury hotel – it showed us what luxury hospitality should feel like. We would return without hesitation.

I throughly enjoyed my stay at the Toronto Shangri-La. The welcome was very warm and set a great tone for the stay. The room was big and well decorated with good amenities. Spa was lovely as well, even with families attending it didn’t feel crowded. I think the best thing was the breakfast, we really enjoyed it.

Outstanding as ever

We stayed one night at this hotel. I have no serious issues for our whole stay. The staff I encountered were mostly friendly and helpful and efficiently. The room was of good size and clean. We had a reservation for 3 persons in the room, but I noticed that there were only 2 bathrobes and 2 pairs of slippers when we arrived. However, the missing items were delivered within minutes of my call.

We had breakfast the next morning. We found that the duck congee was bland and the price of the congee with 3 pieces of dim sum and 1 piece of Chinese donut was a bit on the high side.

This was an amazing stay. The hotel was clean, plush, and offered great service from start to finish. They also had live entertainment every night at its best. I had a strawberry matcha one morning and I kid you not. Elite. At its premium!

Our family's stay at the Shangri-La Toronto was made truly magical thanks to Dean at the concierge desk. From the moment we arrived, he went above and beyond to make our trip special — the standout gesture was a customized Toronto Blue Jays cap with my younger son's name stitched on the side, so he could proudly root for the home team while the rest of us cheered for the Yankees. That small, thoughtful touch meant the world to him (and to us).

Dean and Katherine also took incredible care in recommending restaurants for our family. Black + Blue treated us like royalty from start to finish, and the restaurant with the stunning views over Lake Ontario gave us one of the most memorable meals of the trip. Every recommendation was spot-on and clearly tailored to what we'd enjoy.

Dean and Katherine's warmth, attentiveness, and genuine care turned a great stay into an unforgettable one. We can't thank them enough, and we'll absolutely be back!

We very much enjoyed our stay ! Everyone was incredibly wonderful in making sure we enjoyed every minute of our time there! We will absolutely come back in the future!

الموقع واللوبي!

The Shangri-La is easily one of my favourite hotels in Toronto, and I stay here frequently. The staff is always incredibly welcoming, friendly, and accommodating. The hotel itself is beautiful, and the amenities are top-notch.

Even on the busiest weekends, everything feels calm, organized, and well managed. There’s a level of service and attention to detail that really sets the Shangri-La apart. Always a great experience and always happy to come back.

My family met in Toronto for an extended stay to celebrate my dad's 80th birthday. We couldn't have asked for a better trip! The hotel is beautiful, our rooms were all immaculate and staff (in particular Wendy!) went out of their way to make my dad feel special. The food at Bosk was great and the staff there were also so friendly/kind. This was such a memorable stay, thank you!

I stayed at the Shangri-La Toronto for a business trip and was truly impressed by the quality and elegance of this hotel. From the moment I arrived, the service was outstanding, with a warm and attentive team that made the experience feel special.

The room was absolutely stunning — spacious, beautifully designed, and exceptionally comfortable. The bathroom was a highlight, featuring a separate bathtub, shower, and private toilet room, creating a luxurious and relaxing experience after a busy day.

The location is also perfect, within easy walking distance of many of downtown Toronto’s top attractions, shopping areas, and restaurants. The lobby bar has a charming and sophisticated atmosphere, perfect for a drink or a quiet conversation.

I did not have the opportunity to experience the spa during this visit, but it looked amazing and is definitely on my list for my next stay.

A beautiful hotel that combines luxury, comfort, and impeccable service. I look forward to returning!