Eka Hotel Nairobi

Hotels
8.4 (921 reviews)
Mombasa Road , Nairobi , ke

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff (named concierge praised)
Rooms described as comfortable, clean and well designed
Excellent breakfast and attentive chef (gluten-free accommodation noted)
Good range of amenities: restaurants, wellness centre, garden and business/conference space
Convenient for airport and nearby attractions (Giraffe Centre, shops)
Cons:
At least one report of concierge arranging an overpriced taxi (perceived rip-off)
Pool was noted as not heated
Noise from the nearby ring road and occasional corridor noise
Some guests found the property impersonal and focused on short-stay revenue

Categories

Cleanliness
9.2
Rooms repeatedly described as spotless, clean and well designed; several guests explicitly praised the room cleanliness.
Service
8.8
Staff frequently praised as friendly, attentive and helpful (specific shout-outs to Charles and Said), although one report criticised concierge integrity.
Location
8
Convenient for the airport and attractions like the Giraffe Centre, but proximity to a busy ring road and some reports of traffic noise reduce the score.
Room Quality
9
Rooms described as great, comfortable, new and well designed; multiple guests highlighted comfort and modern rooms.
Amenities
8.4
Good range of amenities (restaurants, wellness centre, garden, business space, pool and patio) though the pool was noted as not heated by some guests.
Value for Money
7
Mixed signals: generally fine for a transit/full-service hotel, but at least one guest reported being overcharged by concierge and a sense the property pushes revenue maximisation.
Food and Beverage
8.9
Breakfast was repeatedly praised (wide variety, omelettes, fruit, pastries) and staff/chef attentiveness (including gluten-free accommodations) earned positive mentions; Carnivore dinner noted as fun.
Overall Experience
7.9
Many guests reported a very positive or wonderful stay with friendly staff and comfortable rooms, but issues like noise and a serious concierge complaint tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:31

Property Description

Luxurious Amenities
Eka Hotel Nairobi, nestled in Nairobi, offers an exquisite experience with an outdoor pool, fitness center, and stunning pool views.

Culinary Delights
Indulge in a delightful culinary journey with a continental or buffet breakfast, a restaurant serving local and African cuisine, and even vegetarian options for the discerning palate.

Relaxation and Convenience
Unwind at the wellness center with massages and facials, stay productive at the business center, and enjoy the convenience of a 24-hour coffee shop and gift shop.

Book your stay at Eka Hotel Nairobi for a truly unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

8.4
Based on 921 reviews
Cleanliness: 9.2
Service: 8.8
Location: 8
Room Quality: 9
Amenities: 8.4
Value for Money: 7
Food and Beverage: 8.9
Overall Experience: 7.9
P
pere-gum • Couples
10
Excellent
Pros:

Friendly and efficient staff. Room and other facilities very clean and new. Breakfast complete, varied and of quality.

2026-08-13 • via Tripadvisor
K
kizzaronald1 • NONE • Kampala, Central Region
10
RONNIE WHITE
Pros:

Great Service at Eka Hotel. Great Ambience, welcoming staff. Visit Eka for a great experience. This hotel is just within Nairobi and easily accessible.

2026-08-13 • via Tripadvisor
A
AlanM599 • NONE • Ipswich, Suffolk, East Anglia, England
10
Excellent stay
Pros:

Although this was an overnight stay only we were made to feel very welcome. We received excellent friendly service, the staff were attentive and we were well set up for our holiday in Kenya. Thoroughly recommend the hotel.

2026-08-13 • via Tripadvisor
M
Maxim • family_with_children • fr
10
2026-08-13 • via Nuitee
K
Kerstin • family_with_children • de
8
2026-08-12 • via Nuitee
A
Awiti • solo_traveller • ke
8
2026-08-11 • via Nuitee
G
Gabrielle • extended_group • us
10
2026-08-09 • via Nuitee
L
liz • couple • au
9
Really nice hotel, very friendly helpful staff and our room was very nice
Pros:

I really lovely Hotel, our room was great.
We were tired so it was a great place to rest.
Charles and Said at concierge deserve a mention. They both went above and beyond for us

2026-08-02 • via Nuitee
A
Antoine • solo_traveller • fr
8
2026-08-02 • via Nuitee
M
Mbase1984 • Couples • East Midlands, England
10
Great!
Pros:

Quick check in, friendly & helpful staff and great facilities. Felt very safe and breakfast was great.

Only had one night here but would definitely return.

2026-07-29 • via Tripadvisor
3
324kidistk • Business
10
Warm Welcoming
Pros:

Wonderful stay—the best experience ever!

2026-07-24 • via Tripadvisor
M
mark611scott • Family • Paddock Wood, Kent, England
4
If you have to stay here, dont let the concierge rip you off
Pros:

We used this hotel as a stopover before a 5‑day safari, and while it served its basic purpose, the overall experience left quite a bit to be desired. The property has the feel of a corporate transit hub—functional but impersonal—and clearly geared toward short‑term guests rather than repeat visitors. That focus on maximising revenue shows, and at times it becomes hard to overlook.

The location is far from ideal. The hotel sits beside a major junction on the ring road, and the constant hum of traffic is unavoidable. After an overnight flight from London, we simply wanted to relax and later visit the Giraffe Centre, which was excellent and absolutely worth doing.

In the evening we booked dinner at the Carnivore Restaurant (fun evening ). Not wanting to wander unfamiliar streets, we asked the concierge to arrange a taxi. He quoted $25, and being unfamiliar with the city layout, we accepted. The outbound journey took around 25 minutes along rough, dark back roads, so at first the price seemed reasonable. However, the return trip took less than five minutes, making it painfully clear that we had been significantly overcharged—almost certainly through a combination of an inflated hotel “rate” and an unnecessary detour.

This kind of practice leaves a sour taste and undermines trust. For a hotel catering to international travellers, greater transparency and integrity would go a long way.

2026-07-20 • via Tripadvisor
U
Ursula • couple • au
9
A lovely slice of Kenya with amazing staff and a comfortable relaxing stay
Pros:

The staff were very attentive and the service was excellent. They were very helpful, friendly plus the food was great, the breakfast buffet offered a wide variety of breakfast options including delicious omelettes, fruit, pastries and much more. The location is great close to the airport and attractions like the giraffe sanctuary and bead factories. I felt safe in Nairobi and we caught Ubers everywhere. The room was vertigo comfortable, clean and well designed.

Cons:

The pool looks fantastic but was not heated.

2026-07-18 • via Nuitee
M
marjimenezb • Couples • Calella, Catalonia
10
Excelent hotel!
Pros:

Very nice hotel, people are very kind and it's very comfortable.

2026-07-17 • via Tripadvisor
T
Tours_by_innocent • Solo travel • Mwanza, Mwanza Region
10
Eka is a great place to be
Pros:

Excellent i loved the new rooms

2026-07-14 • via Tripadvisor
D
Domenico Canvas • solo_traveller • it
9
Eccellente per qualità/prezzo
Pros:

La pulizia della struttura e la cordialità del personale, dall'accoglienza e nel corso di tutto il soggiorno, sono state eccellenti. In particolare, l'attenzione dello chef che è venuto a sincerarsi di persona per garantire dei pasti senza glutine e senza contaminazione (sia pranzo che cena e colazione). Piscina e patio molto carini. Ottimo punto di appoggio per partire poi per il Safari

Cons:

Niente in particolare.

2026-07-09 • via Nuitee
T
Takata • couple • us
9
2026-07-07 • via Nuitee
J
JMalordy • Friends getaway
10
Excellent full-service hotel close to airport
Pros:

Great experience. Staff was extremely nice and efficient. Room was spotless. Plenty of amenities - restaurants, wellness center, garden area, business and conference space, gift shop. Definitely recommend if you are looking for a full service hotel close to the airport.

2026-07-06 • via Tripadvisor
R
regine • couple • us
10
We really enjoyed the stay. Nice to walk to the shops next door. Supermarket and amusement center. Had a game of bowling
Pros:

Perfect

Cons:

Hear some noise from the corridor

2026-07-06 • via Nuitee
E
Envichick • Solo travel • San Antonio, Texas
10
EKA HOTEL EXCEPTIONAL
Pros:

Eka is a beautiful hotel in the hustle bustle of Nairobi. It was a sanctuary with a beautiful pool, patio dining, gardens and dining in the garden as well as their plush restaurants and bars. good souvenir shop and the service and security are excellent! Do stay there!

2026-07-05 • via Tripadvisor