Eka Hotel Nairobi

Hotels
8.4 (929 reviews)
Mombasa Road , Nairobi , KE

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff (named concierge praised)
Rooms described as comfortable, clean and well designed
Excellent breakfast and attentive chef (gluten-free accommodation noted)
Good range of amenities: restaurants, wellness centre, garden and business/conference space
Convenient for airport and nearby attractions (Giraffe Centre, shops)
Cons:
At least one report of concierge arranging an overpriced taxi (perceived rip-off)
Pool was noted as not heated
Noise from the nearby ring road and occasional corridor noise
Some guests found the property impersonal and focused on short-stay revenue

Categories

Cleanliness
9.2
Rooms repeatedly described as spotless, clean and well designed; several guests explicitly praised the room cleanliness.
Service
8.8
Staff frequently praised as friendly, attentive and helpful (specific shout-outs to Charles and Said), although one report criticised concierge integrity.
Location
8
Convenient for the airport and attractions like the Giraffe Centre, but proximity to a busy ring road and some reports of traffic noise reduce the score.
Room Quality
9
Rooms described as great, comfortable, new and well designed; multiple guests highlighted comfort and modern rooms.
Amenities
8.4
Good range of amenities (restaurants, wellness centre, garden, business space, pool and patio) though the pool was noted as not heated by some guests.
Value for Money
7
Mixed signals: generally fine for a transit/full-service hotel, but at least one guest reported being overcharged by concierge and a sense the property pushes revenue maximisation.
Food and Beverage
8.9
Breakfast was repeatedly praised (wide variety, omelettes, fruit, pastries) and staff/chef attentiveness (including gluten-free accommodations) earned positive mentions; Carnivore dinner noted as fun.
Overall Experience
7.9
Many guests reported a very positive or wonderful stay with friendly staff and comfortable rooms, but issues like noise and a serious concierge complaint tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:31

Property Description

Luxurious Amenities
Eka Hotel Nairobi, nestled in Nairobi, offers an exquisite experience with an outdoor pool, fitness center, and stunning pool views.

Culinary Delights
Indulge in a delightful culinary journey with a continental or buffet breakfast, a restaurant serving local and African cuisine, and even vegetarian options for the discerning palate.

Relaxation and Convenience
Unwind at the wellness center with massages and facials, stay productive at the business center, and enjoy the convenience of a 24-hour coffee shop and gift shop.

Book your stay at Eka Hotel Nairobi for a truly unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

8.4
Based on 929 reviews
Cleanliness: 9.2
Service: 8.8
Location: 8
Room Quality: 9
Amenities: 8.4
Value for Money: 7
Food and Beverage: 8.9
Overall Experience: 7.9
E
Eugene Ochieng • couple • ca
10
2026-10-31 • via Nuitee
J
Jamie • solo_traveller • zm
10
2026-10-30 • via Nuitee
M
Moira • couple • gb
7
Could be really good but it’s not
Pros:

Decoratively very nice and good to have live music in the bar. Staff are friendly and attentive.

Cons:

Key didn’t work twice. Charged us an extra $20 dollars per room for something that was supposedly rectified before arrival. T-bone steak was inedible with chef admitting it was a bad piece of meat and he’d take it up with the suppliers but no refund was allowed as it was already ‘rung through’ - what nonsense. Fillet med-rare was beyond well done. I didn’t even bother mentioning it after the T-bone debacle. Pool is too cold so nobody swims.

2026-10-30 • via Nuitee
P
Paulus • solo_traveller • nl
9
2026-10-28 • via Nuitee
A
Anubhav • solo_traveller • nl
10
2026-10-26 • via Nuitee
A
Amir • couple • ke
7
I will say I was disappointed paying yet not getting what I wanted
Pros:

Location

Cons:

Having to pay for breakfast yet I paid for Bed and breakfast,I was told since I didn't book from the premises I did online that's why

2026-10-24 • via Nuitee
H
Hellen • couple • ke
10
Pros:

The services, the room. Everything in general a beautiful space that one

Cons:

I didn't like the food...it was overwhelming

2026-10-16 • via Nuitee
J
Jimena • family_with_children • co
8
2026-10-14 • via Nuitee
L
Lars • solo_traveller • dk
10
2026-10-13 • via Nuitee
M
Matthew • solo_traveller • us
9
2026-10-13 • via Nuitee
L
Lars • solo_traveller • dk
10
2026-10-13 • via Nuitee
W
Winifred • solo_traveller • ug
9
excellent
Pros:

The hotel staff were excellent

Cons:

Nothing

2026-10-12 • via Nuitee
Y
Yesica De La Cruz • couple • es
10
2026-10-12 • via Nuitee
M
Matthew • solo_traveller • us
8
2026-10-12 • via Nuitee
P
Paloma Nims • solo_traveller • be
10
Très bien
Pros:

Literie très confortable, très bel hôtel.

Cons:

RAS

2026-10-09 • via Nuitee
O
Otmar • solo_traveller • ch
9
unkompliziert und zuverlässig, perfekte Lage
Pros:

Gym

2026-10-08 • via Nuitee
I
Ibrahim • extended_group • za
8
2026-10-07 • via Nuitee
F
Friedrich • solo_traveller • ch
7
2026-09-17 • via Nuitee
A
Amit • solo_traveller • il
7
2026-09-17 • via Nuitee
R
Robert • couple • au
8
Pros:

Bed was good

Cons:

Breakfast room service was cold already

2026-09-15 • via Nuitee