Qafqaz Baku City Hotel & Residences

Hotels
9 (1094 reviews)
Tbilisi Avenue 34 , Baku , AZ
+994 12 404 31 60

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Friendly staff
Cons:
Bugs reported
Issues with room maintenance

Categories

Cleanliness
8.25
There were some mentions of cleanliness being satisfactory, but bugs were noted in one review.
Service
9.75
The service was frequently praised, with specific mentions of helpful staff members.
Location
9.25
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
8.25
Some reviews mentioned comfortable rooms, although there were concerns about maintenance issues.
Amenities
9.25
General comments indicate that the amenities were satisfactory and met expectations.
Value for Money
9.25
Many reviews seemed to suggest that the cost was reasonable given the service and facilities provided.
Food and Beverage
8.75
Feedback included praise for the food, although there was a note about some items not being fresh.
Overall Experience
9.25
Overall impression from the reviews indicates a very positive experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:01

Property Description

Luxurious Spa Area: Unwind in the large spa area equipped with a Technogym fitness studio, sauna, Turkish hamam, oversized hot tubs, and a relaxation area.

Elegant Rooms with Modern Amenities: Stay in classic-style rooms with free high-speed Wi-Fi, satellite TV, a minibar, and a private bathroom featuring a bathtub and free toiletries.

Gastronomic Delights: Indulge in international and regional delicacies at the spacious Metropol restaurant or enjoy a wide selection of drinks at the stylish lobby bar.

To book your stay and experience luxury in the heart of Baku, visit Qafqaz Baku City Hotel and Residences today!

Important information:

Please note that 100% of 1 night will be charged in addition to the cost of the stay in case of guests' departure prior to initial check-out. This policy is not valid for nonrefundable rate.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Location

Guest Reviews

9
Based on 1094 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
S
Singh • solo_traveller • in
10
2026-09-19 • via Nuitee
A
Ahmed • extended_group • sa
9
إقامة مريحة جداً
Pros:

قدمو لي ترقيه مجانيه
الفندق هادئ جداً و عزل الغرف جيد جدا
الموظفين في الاستقبال ودودون جداً خاصة الاخ فريد
الافطار ممناز و متنوع
توجد علامة القبلة للصلاة للمسلمين

Cons:

لا يوجد شطاف و لكن يوجد شطاف مدمج

2026-09-18 • via Nuitee
J
Jan • solo_traveller • ae
10
Pros:

Friendly and professional staff, room service on time . Ms Fidaw at the reception was courteous and accomodated me early check in and also upgraded my room. It made the trip fabulous.

Cons:

General cleanliness was fine but room carpet at few points had stains

2026-09-16 • via Nuitee
فهد • couple • sa
10
2026-09-14 • via Nuitee
M
Mohammad • solo_traveller • il
10
خيالية
Pros:

الخدمة والمظفيين رائعيين ومتعاوينيين جدا

2026-09-10 • via Nuitee
E
Elchin • solo_traveller • ru
7
2026-09-10 • via Nuitee
J
Jawhar • extended_group • il
10
2026-09-09 • via Nuitee
Y
Yousef • solo_traveller • sa
10
2026-09-07 • via Nuitee
B
Burhan Yousuf • solo_traveller • ae
9
2026-09-06 • via Nuitee
H
hüseyin • couple • tr
10
2026-09-05 • via Nuitee
Öner • solo_traveller • tr
10
Pros:

Personel olağanüstü yardımseverdi. Melik, Nesrin ve Vulgar a ayrıca yıldızlı puan vermek isterim. Sağ olsunlar

Cons:

Herşey güzeldi

2026-09-04 • via Nuitee
M
Muhammad • solo_traveller • ae
10
It was a great experience
Pros:

Staff, food and clean

2026-09-04 • via Nuitee
H
Haya • couple • ae
3
Reception staff were unwelcoming, unprofessional, and lacked transparency
Pros:

rooms seemed suspicious. Only the housekeeping ladies and the staff assisting with luggage were friendly and helpful.

Cons:

Unfortunately, the service did not meet expectations. The reception staff often seemed unwelcoming and moody. On several occasions, when approaching the desk, we were ignored with no greeting, smile, or acknowledgment. There was also a concerning lack of transparency regarding room availability, as it appeared that staff were deciding themselves who would be offered available rooms.

The room also had several maintenance issues. The bathroom door handle and lock were faulty, and despite making several requests to have them repaired, no action was taken. The curtains also kept falling down and were not properly fixed.

The breakfast experience was equally disappointing, as the restaurant staff were generally unfriendly and not welcoming.

Overall, the hotel needs significant improvement in customer service, staff attitude, maintenance response, and professionalism at both reception and the restaurant.

2026-09-03 • via Nuitee
ابراهيم • solo_traveller • sa
10
2026-09-03 • via Nuitee
B
Begench • solo_traveller • tm
10
2026-09-02 • via Nuitee
Алишербек • solo_traveller • uz
10
Pros:

Все супер
Фидан в ресепшене супер она молодец

2026-09-02 • via Nuitee
الخفاجي • extended_group • iq
10
Pros:

لاشيء

Cons:

لا شي

2026-08-28 • via Nuitee
E
Eroğlu • solo_traveller • tr
7
Pros:

Resapsiyon ve belboy personeller özellikle Melik çok güleryüzlüydü.

Cons:

Tesis eskimiş. Oda çok yıpranmıştı..Halıda lekeler, banyoda dökülmüş eskimiş

2026-08-28 • via Nuitee
A
Adnan • family_with_children • sa
6
2026-08-27 • via Nuitee
Алишербек • solo_traveller • uz
10
Pros:

Фидан Асим Зибейда Малик Фарид вес персонал супер

2026-08-26 • via Nuitee