Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food options
Comfortable rooms
Cons:
Cleanliness issues in some areas
Accessibility to location

Categories

Cleanliness
7.68
Facilities appear aging and cleanliness issues in hallways were noted.
Service
9.15
Staff were consistently friendly and attentive throughout the stay.
Location
8.19
Some difficulty accessing the nearest station, required shuttle bus.
Room Quality
8.14
Rooms were comfortable and the ambiance was pleasant.
Amenities
8.67
Hot springs and pools were good but the outdoor pool was unavailable.
Value for Money
8.13
Quality of food and amenities supports good value.
Food and Beverage
8.68
Breakfast and dinner buffet had quality options.
Overall Experience
8.55
Overall stay was satisfying with a few notable downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:06

Property Description

Luxurious Accommodations with Spa Facilities
Experience Western-style rooms with free internet access, TV, and en suite bathrooms. Indulge in massages, facials, and haircuts at the on-site spa and barbershop. Enjoy 9 hot spring baths, saunas, and pools for ultimate relaxation.

Diverse Dining Options
Savor Western, Chinese, Teppanyaki, and Japanese cuisine at the hotel's four dining venues. From Vigne's Western dishes to Daizen's traditional Japanese food, there's something for every palate.

Convenient Location for Exploring Sapporo
Located near JR Sapporo Station and Shin-Chitose Airport, our hotel is the perfect base for exploring Sapporo's attractions like the Clock Tower, Odori Park, Nakajima Park, and Hoheikan. Book now for a memorable stay at Chateraise Gateaux Kingdom Sapporo Hotel & Resort.

Important information:

The hotel's free shuttle runs between 09:00 and 21:55 every day.
- Weekdays: Departing every 2-3 hours from JR Sapporo Station.
- Weekends and national holidays: Departing every hour from JR Sapporo Station.

Please refer to the map photo for the shuttle bus departure area.

Please note that our hotel will be carrying out renovation work on the men's bath ceiling on the following dates: 13th October 2026 - 13th November 2026
During this period, the men's bath will be unavailable, and operating hours will be changed.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 215 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
りゆーけん • solo_traveller • jp
7
Pros:

部屋が広く、ご飯は美味しかった。

Cons:

立地は、あまり良くはない。ホテルの周りもあまり整備されていないので。

2026-05-30 • via Nuitee
T
taeyoung • solo_traveller • kr
8
Pros:

조식맛남 수영장깨끗 요거트진짜 맛있음

Cons:

야외수영장이 개장안함
석식이걍그럼

2026-05-29 • via Nuitee
T
taeyoung • solo_traveller • kr
8
Pros:

낡았지만 깨끗,실외수영장에 물이 없어서 서운,노천탕좋았음,석식별로,조식매우좋음,샤터레제 요거트, 아이스크림,보라색포장지 과자가 넘넘넘넘넘 맛있어서 그거 먹으러 또 가고 싶음

Cons:

석식이 걍 그랬음

2026-05-29 • via Nuitee
丸山 • family_with_children • jp
6
2026-05-25 • via Nuitee
M
masahiro • solo_traveller • jp
9
よかった！が、高い。
Pros:

プールがついていて、子供は喜んだ👌🏻

Cons:

ウォータースライダーが課金制なのが、残念。
施設が老朽化が進んでいる。

2026-05-19 • via Nuitee
英毅 • family_with_children • jp
9
子供が凄く喜んでくれたので良かったです。
Pros:

ホテルの中に色々な設備が入っていてホテルでゆっくり過ごす事を目的とした旅行には良いと感じました。

Cons:

部屋がもう少し広いと良かったと思います。
また、冬に行ったので屋外プールなど使えない施設もあったので次回は夏に行きたいと思いました。

2026-05-08 • via Nuitee
H
HIGUCHI I need • couple • jp
7
また行きたいと思いました
Pros:

プール内にあるアロマサウナが良かったです。

Cons:

近場のコンビニがない。

2026-05-04 • via Nuitee
K
kariya • solo_traveller • jp
10
2026-04-17 • via Nuitee
K
KYOKO • family_with_children • jp
9
Pros:

小学生の子ども達とお風呂　プールで楽しみました。お部屋もきれいでした。

Cons:

夕食バイキング、予約時間に行ったのですか、並んでいて待たされました。
プールからお風呂まで距離があり、移動中寒かったです。

2026-04-04 • via Nuitee
N
NNISHIYAMA • family_with_children • jp
7
Pros:

広々としていて気持ちがよかったです

Cons:

プール、更衣室、温泉、の動線がぐちゃぐちゃでわかりにくかった。使いにくい更衣室だった、もっと通路をわかりやすく表示するべきだ。バスタオルを巻いて階段ののぽりおりは寒かった。

2026-04-01 • via Nuitee
S
Sanghwa • family_with_children • jp
9
2026-03-29 • via Nuitee
治子 • couple • jp
4
もう泊まらない
Pros:

眺め

Cons:

お風呂がスーパー銭湯みたいで落ち着かない
楽しみな、アイスやケーキが残念だった

2026-03-20 • via Nuitee
M
MIKA • family_with_children • jp
9
満足してました
2026-03-20 • via Nuitee
美香 • solo_traveller • jp
5
Pros:

滞在時間が少なかったので、答えられないかな

Cons:

チェックインが遅くなってしまい、施設を満喫出来なかったので、この質問にも答えられないかな

2026-03-16 • via Nuitee
Y
Yokohata • couple • jp
7
2026-03-16 • via Nuitee
E
Eliza • couple • sg
6
I won’t stay her again. It is too expensive for this very old resort.
Pros:

Nothing

Cons:

It’s too far from city center

2026-03-14 • via Nuitee
坂田 • family_with_children • jp
9
2026-03-12 • via Nuitee
T
TOMOKO • extended_group • jp
6
Pros:

部屋からとエレベーターからのロケーションが最高でした！

2026-03-11 • via Nuitee
K
Kazuki • family_with_children • jp
7
2026-03-08 • via Nuitee
M
MICHILU • family_with_children • jp
7
2026-03-07 • via Nuitee