The Terrace Hotel

Hotels
7.8 (2081 reviews)
237 ST Georges TCE, Perth WA , Perth , AU

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central CBD location—close to bars, restaurants and easy access
Beautiful heritage/colonial building with character
Comfortable beds and large bathrooms/tubs mentioned
Complimentary breakfast and free cold water noted as positives
Several reviewers praise friendly/exceptional staff
Good value for money and recommended by guests
Enjoyable restaurant/Bottomless Brunch (food and pricing appreciated)
Cons:
Significant cleanliness issues (unclean carpets, hair in bathtub, brown water)
Rooms feel worn and in need of refresh/maintenance (loose bed posts, hidden power points)
Limited or disappointing breakfast menu for hotel guests
Some staff absent or stressed/rude at times; odd check-in process at the bar
Instant coffee in rooms criticised
Difficulty finding the entrance and bright street advertising for some room aspects

Categories

Cleanliness
4.5
Multiple reviews cite unclean carpets, furniture and bathtub (hair in tub, brown water) and general maintenance/cleanliness problems—clear negative sentiment.
Service
8.8
Mixed but generally positive: several reviewers praise specific staff ("epic staff", "very very impressive service" and helpful phone staff), though some mention absent or stressed/rude staff and odd check-in procedures.
Location
9.5
Strongly positive: repeatedly described as a great CBD location, easy to access, close to bars/restaurants and good for business stop-ins.
Room Quality
6.5
Mixed: rooms and bathrooms described as large and pretty in places but overall worn, in need of refresh, with specific issues (loose bed posts, hidden power points, maintenance problems).
Amenities
8
Generally positive: complimentary cold water and breakfast noted as positives and good value; some limitations flagged (limited guest breakfast menu, trouble finding entrance).
Value for Money
8.5
Several guests explicitly call it good value and would recommend the hotel; positive comments on service and included amenities support a solid value perception.
Food and Beverage
8.8
Mostly positive: restaurant meals and Bottomless Brunch were enjoyed and reasonably priced, complimentary breakfast was nourishing, though brunch service was disorganised and instant coffee was criticised.
Overall Experience
7.8
Balanced overall: the hotel's charm, location and some standout staff/food experiences lift it, but cleanliness and maintenance shortcomings temper the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:35

Property Description

Luxurious Accommodation

Indulge in a 5-star experience at The Terrace Hotel in the heart of Perth. Enjoy elegantly furnished air-conditioned rooms equipped with modern amenities for your comfort.

Relaxing Outdoor Spaces

Unwind at the hotel's garden and sun terrace, perfect for a peaceful retreat after a day of exploring the city.

Central Location

Conveniently located near Perth's top attractions including Perth Arena and the Convention Centre, The Terrace Hotel offers easy access to the best of the city.

Experience luxury and convenience at The Terrace Hotel. Book your stay now for an unforgettable experience in Perth.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Location

Guest Reviews

7.8
Based on 2081 reviews
Cleanliness: 4.5
Service: 8.8
Location: 9.5
Room Quality: 6.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.8
Overall Experience: 7.8
J
Joanne • solo_traveller • au
9
Cons:

I couldn't just turn the TV on n watch normal TV

2026-09-19 • via Nuitee
B
barbara • extended_group • au
9
The staff were fantastic, the meals were amazing other than the lack of maintenance we enjoyed our stay
Pros:

There was some maintenance issues, like no cover on the air conditioner, bath tub moves, bath plug didn’t work and the hand he’d shower was missing

Cons:

The lack of maintenance

2026-09-19 • via Nuitee
C
Christine • family_with_children • au
10
2026-09-19 • via Nuitee
A
ARstralian • extended_group • au
7
Overall, very good accomodation with good food and drink on-site. Fantastic location. Solid 3 stars.
Pros:

The breakfast was excellent and the coffee was very good. Had dinner there as well which was also good. Saw bad reviews for this hotel so was a little worried - but the rooms were spacious and clean and well appointed. Clear effort into presentation and cleaning. Staff were nice - young, but well presented and helpful. This hotel is much, much better than the reviews indicate - which, to me, means they must have really responded and are making a clear effort.

Cons:

The wifi was just really bad - and the TV runs off streaming channels only. So that wasn't ideal - and was the only let-down.

2026-09-17 • via Nuitee
F
Fiona • solo_traveller • za
9
Pros:

The bed was super comfy, and the bath was lovely. The hotel was in a great central area and was full of charm and character.

Cons:

The floor tiles in the bathroom were a bit too slippery and could be hazardous

2026-09-17 • via Nuitee
W
Weston • solo_traveller • zw
5
Pros:

Friendly Staff

Cons:

The room was very tired

2026-09-16 • via Nuitee
C
Claudine • couple • au
9
Pros:

Great hotel in a central location & historic building

2026-09-16 • via Nuitee
R
Richard • solo_traveller • au
9
Great location close to trains, buses and shops in the city.
Pros:

The location was the main draw for me as the hotel was on the Cat bus route going to the hospital. The decor of the room was elegant….like being transported in a past era. The bed was big and comfortable. The bathroom was stylish and huge for wheelchair access.

Cons:

Minor stuff:
To keep sustainable, the hotel offers a sign the guest can put on the door handle before 2am to not make the room and the guest should get a free drink or something. I am all for it but if you advertise an incentive for doing so, then follow through. I wasn’t offered the free drink. I don’t mind not getting the drink, but the hotel shouldn’t advertise that if the staff are not following up on this initiative.
The shower head was just resting on the tap (the hook that it would normally sits on was too night on the wall for me to reach), so I had to wash myself with one hand while holding the shower head in the other.
There wasn’t enough room on the sink vanity to put my toiletries.
There was no soap dish on the wall so I had to leave the soap on the sink and every time I needed it during my shower, I have to move to the sink to get my soap. Or I could have put the soap on the floor but didn’t want to accidentally slip on it.
The fan in the bathroom was constantly on even when the lights are off. And since there was no bathroom door, I couldn’t cut out the noise. This might be an issue for light sleepers.
Nevertheless, those negatives are superficial and could be easily fixed by the hotel. These didn’t take away from my positive stay at the hotel.

2026-09-13 • via Nuitee
P
Phyllis • couple • au
5
Not an hotel I would recommend to my family or friends
Pros:

Breakfast not the best

Cons:

Limited selection for breakfast more fresh fruit and scrambled eggs were pre cooked !
Great coffee 😀
Not a lot of choice for dinner mainly fried food

2026-09-13 • via Nuitee
D
Datt • solo_traveller • au
6
Pros:

Location...food....staffs

Cons:

The old locks..stairs...no reception...no night security...broken ceiling

2026-09-11 • via Nuitee
R
Rika • solo_traveller • jp
1
Cons:

This is my first time writing a review, but I was truly disappointed by the service.

I stayed at this hotel for a business trip. When I asked for an invoice at check-out, I was told to request it by email instead.

I followed their instructions and sent an email requesting the invoice. I also submitted multiple requests through this website, but none of them have received any response.

I am honestly shocked by how poor the service has been. Ignoring a guest’s repeated requests is completely unacceptable, especially for a hotel that claims to be a four-star property.

I would not recommend this hotel for business travelers.

2026-09-10 • via Nuitee
T
Tracey • solo_traveller • au
8
2026-09-09 • via Nuitee
H
Helen • couple • au
7
Ok for a short stay. Nice bath. Room was comfortable but nothing special.
Pros:

Old world charm

Cons:

Waiting at the bar to check in

2026-09-08 • via Nuitee
L
Lilly • couple • au
10
Wonderful large comfortable clean room which was close to where we needed to go.
Pros:

The room and bathroom was large. Bed was comfortable. Room was very clean. Staff were very friendly and helpful.

Cons:

Property was great

2026-09-08 • via Nuitee
C
Chloe • solo_traveller • ie
1
Money grabbing, rat infested, terrible attitude and lying staff :)
Pros:

Nothing

Cons:

Jane from front office

2026-09-05 • via Nuitee
P
Phillip • solo_traveller • au
10
Pros:

Great vibe. Friendly staff.
Interesting decor.
Great food and good selection of beer.

2026-09-03 • via Nuitee
C
Clyte • solo_traveller • au
7
Pros:

The staff were very friendly and helpful.
Location was great , so central.
Bed very comfortable.

Cons:

Air-conditioner didn't work & the powerpoint for kettle also didn't work, but there was an alternative that was fine.
Lighting in the bathroom could be better especially for make-up.

2026-09-01 • via Nuitee
R
Robert • couple • au
8
Great location. Breakfast was good.
Pros:

Location was excellent.

Cons:

Shower rose was broken.

2026-08-31 • via Nuitee
P
Peter • solo_traveller • nz
8
Pros:

Funky design

Cons:

Could do with a tidy up

2026-08-31 • via Nuitee
A
Anna • solo_traveller • au
10
2026-08-30 • via Nuitee