Hotel Santika Mataram

Hotels
•
Santika
8.5 (183 reviews)
Jalan Pejanggik No.32 , Mataram , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Clean rooms
Cons:
Cleanliness issues
No bar for drinks
Minor maintenance concerns

Categories

Cleanliness
7.83
Some reviews mentioned cleanliness issues such as the pool and the presence of unpleasant odors.
Service
8.8
Staff were mentioned as friendly and accommodating by several guests.
Location
8.84
Great location noted by multiple reviews, close to amenities but could feel isolated.
Room Quality
8.29
Rooms were noted to be clean and comfortable, though with some minor issues.
Amenities
8.32
Amenities such as the pool and gym received positive feedback although there were complaints about their accessibility.
Value for Money
8.78
Overall perceived as good value for the price paid.
Food and Beverage
8.33
Breakfast options were well received, although some noted a lack of variety.
Overall Experience
8.8
Many guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:44

Property Description

Luxurious Accommodation

Hotel Santika Mataram offers modern rooms equipped with flat-screen cable TV, tea/coffee-making facilities, and a safety deposit box. Slip into the provided slippers for added comfort during your stay.

Convenient Amenities

Enjoy the convenience of free Wi-Fi throughout the building, free parking privileges, and access to an outdoor pool and fitness centre. Need currency exchange or car rental services? The tour desk has you covered. Plus, take advantage of the business centre, concierge desk, and laundry/dry cleaning services.

Delicious Dining Options

Indulge in a variety of Indonesian, Asian, and Western dishes at Bayan Kafe, or opt for light snacks at Sangkareang Lounge. With such culinary delights, your taste buds are in for a treat.

Book your stay at Hotel Santika Mataram now for a memorable and comfortable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 275,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 183 reviews
Cleanliness: 7.83
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 8.8
J
Jake • couple • au
10
2026-06-29 • via Nuitee
M
Mariam • couple • be
7
Pros:

Très bien situé niveau localisation. Un petit déjeuner très varié et très bon.

Cons:

La salle de bain n’était pas très propre et a besoin d’un grand nettoyage profond.

2026-06-29 • via Nuitee
N
Niall • solo_traveller • ie
9
Pros:

Does what is says on the tin

2026-06-25 • via Nuitee
L
Li Ling • extended_group • sg
6
2026-06-24 • via Nuitee
E
Elvira • solo_traveller • dk
9
Pros:

Personalet var helt fantastisk. Rengøringen var var god og grundig, morgenmaden var lækker og varieret. Værelset havde udsigt til Mt. Rinjani og sengen var vildt god. Jeg var her i 3 uger, og jeg var så glad for at have valgt det her hotel til et længere ophold.

Cons:

Værelserne var en smule lydt, så jeg sov med ørepropper - også for ikke at blive vækket af moskeen.

2026-06-20 • via Nuitee
E
Elisa • extended_group • fr
10
Pros:

Super ! C’était génial, lit grand et literie propre !

Cons:

Le petit déjeuner était pas bon et très peu de choix :(

2026-06-19 • via Nuitee
M
Marwane • couple • fr
8
2026-06-18 • via Nuitee
P
Patrice • solo_traveller • fr
8
2026-06-12 • via Nuitee
P
PEPram • family_with_children • sg
6
Good stay in central Mataram with good breakfast, but some are can be improved further.
Pros:

Affordable hotel in central location with good buffet breakfast choices.

Cons:

The cleanliness can be improved. Spotted a few ants moving on the table and toilet sink. The soundproof needs to be improved. One suggestion is to modify the door frame to reduce the noise when closing the door.

2026-06-08 • via Nuitee
E
Ekaterina • solo_traveller • ru
9
will stay again!
Pros:

pretty much everything! very comfy room. i had dinner in the restaurant (salmon) and was good, breakfast is also great for western taste, they also serve local options. great value for the price!

Cons:

toilet could be cleaner

2026-06-06 • via Nuitee
M
Muthoni • couple • ke
9
2026-06-04 • via Nuitee
K
Kemp • solo_traveller • id
9
2026-05-17 • via Nuitee
E
ellisha • couple • nz
9
Pros:

The buffet style breakfast was great. They even accommodated us being Vegan. Quite room even though they had building next door

Cons:

Great for one night

2026-05-11 • via Nuitee
J
justine • solo_traveller • fr
10
Pros:

Le petit dej
La chambre
Le personnel

Cons:

Rien

2026-05-05 • via Nuitee
G
Grace Joy • couple • ae
8
Good breakfast, nice clean comfy bed.
Pros:

Comfortable bed

Cons:

Toilet bowl

2026-05-02 • via Nuitee
R
Rusdiana • family_with_children • id
9
Pros:

Lokasi dekat perkotaan

Cons:

Menu makan bervariasi

2026-04-30 • via Nuitee
D
Dwi • couple • id
10
Kamarnya bersih, makanannya enak, kolam renangnya cukup luas dan harganya terjangkau
Pros:

Pelayanan, fasilitas dan harga sangatlah sepadan

Cons:

Hampir tidak ada

2026-04-07 • via Nuitee
Y
Yayu Chuang • family_with_children • tw
7
2026-04-05 • via Nuitee
O
Okke • family_with_children • id
9
2026-03-25 • via Nuitee
O
Okke • family_with_children • id
9
2026-03-25 • via Nuitee