The Boutique Residence Hotel

Hotels
7.8 (1419 reviews)
133 Jalan Masjid Kapitan Keling , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good value for exploration
Cons:
Dirty facilities
Poor maintenance
Difficult parking

Categories

Cleanliness
5.55
Multiple reviews indicate poor cleanliness with stained sheets and dirty pool.
Service
9.55
Most reviews praise the staff for being friendly and helpful.
Location
9.55
Convenient location close to many eateries and shops.
Room Quality
7.05
Comments on worn out rooms and lack of maintenance.
Amenities
6.55
Facilities were criticized, including issues with the pool and lack of toiletries.
Value for Money
7.55
Hotel offers some value but has maintenance issues that need addressing.
Food and Beverage
8.55
Reviews did not specifically mention food, considered acceptable.
Overall Experience
8.05
Guests enjoyed their stay but highlighted significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:51

Property Description

Luxurious Rooms with Free WiFi: Experience comfort and convenience in our air-conditioned rooms equipped with free WiFi and modern amenities.

Indoor Pool and Restaurant: Relax and unwind at our indoor pool or indulge in delicious meals at our on-site restaurant.

Convenient Location: Located near popular attractions like Penang Times Square and Wonderfood Museum, our hotel is the ideal choice for your stay in George Town.

Book now to enjoy a delightful stay at The Boutique Residence Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 1419 reviews
Cleanliness: 5.55
Service: 9.55
Location: 9.55
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.05
M
Meghna • solo_traveller • sg
7
2026-05-30 • via Nuitee
J
Janaarthan • solo_traveller • my
8
2026-05-30 • via Nuitee
E
Emma • couple • au
1
Very poor property
Pros:

Absolutely nothing

Cons:

Falsely advertised room with a terrace.
A/C was not even cool after 2 hours.
Swimming pool didn’t look inviting at all.
Staff wouldn’t refund our money and we left after 2 hrs.

2026-05-30 • via Nuitee
M
Miayayang • solo_traveller • my
10
2026-05-28 • via Nuitee
P
Pansy • solo_traveller • my
7
Pros:

Hotel is small but cozy.

Cons:

No housekeeping ( room was not be cleaned throughout my 5 days stay)

2026-05-27 • via Nuitee
A
Alia • solo_traveller • my
8
2026-05-27 • via Nuitee
K
khasilawati • extended_group • my
8
2026-05-24 • via Nuitee
M
Matjaž • extended_group • si
10
2026-05-23 • via Nuitee
B
Bhavna • couple • my
10
Overall is very good
Pros:

Good location big room I really like and also very clean room friendly staff The boy who has to take care of the hotel at night he And he always kept asking do you need anything I like this place If we come back here we will stay in this hotel again thank you the boutique residence hotel

Cons:

The room needs some painting But we had no problem with that

2026-05-22 • via Nuitee
H
Hasina • family_with_children • my
8
2026-05-22 • via Nuitee
M
Mihal • couple • dk
10
2026-05-21 • via Nuitee
N
Nordin_2020 • solo_traveller • my
7
Pros:

Location right in the center of tourist attraction.

Cons:

1) Internet so slow, I hv to use my own phone data to connect to the TVs YouTube & Netflix.
2) towel so thin & flimsy.
3) aircond not directed to the bed. Need to on the table fan (makes u feel dry)

2026-05-21 • via Nuitee
H
Hurul • couple • my
9
2026-05-20 • via Nuitee
B
Boon Hu • family_with_children • my
8
Satisfactory
Pros:

Friendly staff and good location

Cons:

Room needs painting.

2026-05-18 • via Nuitee
I
Idzhar • solo_traveller • my
10
Overall still good
Pros:

Place nice and easy to locate. Also near to sightseeing spot

Cons:

We didnt get towel, but we ask for it at staff

2026-05-17 • via Nuitee
S
ShahX • solo_traveller • my
7
2026-05-17 • via Nuitee
涌诠 • extended_group • my
4
2026-05-17 • via Nuitee
T
Thian • extended_group • sg
8
acceptable
Pros:

Yes

Cons:

Have to tolerate thw morning and evening pray from the mosque.

2026-05-16 • via Nuitee
R
Rasid • couple • my
10
Excellent
Pros:

Friendly staff really took care of customers had a pleasant stay here with great location near Armenian street I like the room so much I didn’t expect it to be a double room the staff really very helpful

Cons:

Overall good

2026-05-15 • via Nuitee
N
Nursyaadah • solo_traveller • sa
6
Cons:

Limited parking area

2026-05-15 • via Nuitee