Times Square West Hotel, BW Signature Collection

Hotels
•
Comfort
7.1 (1371 reviews)
548 W 48Th St. , New York , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good service
Great location
Cleanliness
Value for money
Cons:
Poor service
Limited amenities
Average food quality

Categories

Cleanliness
6.85
The hotel was clean, but overall cleanliness needs improvement based on service issues.
Service
4.85
Multiple issues with staff behavior and service; felt unsafe and disrespected.
Location
8.85
Great location, very close to cruise port.
Room Quality
7.85
Room as described, but lack of amenities like sufficient storage.
Amenities
7.85
Self-serve breakfast was basic and not varied; minimal amenities.
Value for Money
8.85
Good value for money considering the location.
Food and Beverage
5.85
Breakfast was average and not worth it; repeated the same menu.
Overall Experience
5.85
A mix of good and bad experiences; significant issues with service affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:43

Property Description

Convenient Location Near Times Square
Comfort Inn Manhattan - Midtown West is a stone's throw away from Times Square, making it the perfect hub for exploring the vibrant city of New York.

Modern Amenities for a Comfortable Stay
Each room is thoughtfully equipped with essentials like a hairdryer, flat-screen TV, and in-room safe. Enjoy the convenience of a wake-up call service and brewing your own coffee with the in-room coffee maker.

On-Site Facilities for Your Convenience
Take advantage of the 24-hour front desk, complimentary WiFi, business center, and fitness center during your stay. Whether you're here for work or leisure, we have you covered.

Ready to experience the best of New York City? Book your stay at Comfort Inn Manhattan - Midtown West now!

Important information:

Please note that there is a limit of 9 rooms per reservation. For larger groups, different policies may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.1
Based on 1371 reviews
Cleanliness: 6.85
Service: 4.85
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.85
Food and Beverage: 5.85
Overall Experience: 5.85
R
Ram • family_with_children • us
7
2026-05-29 • via Nuitee
H
Halina • family_with_children • by
8
Pros:

Персонал, расположение, вода с лимоном, кофе, чай, в постоянном доступе.

Cons:

Завтрак - порошковые яичные блины.

2026-05-28 • via Nuitee
G
Gizem • family_with_children • tr
7
Fena değil
Pros:

Konumu

Cons:

Kahvaltı kötüydü

2026-05-26 • via Nuitee
A
AYSE SEZEN • solo_traveller • tr
8
Fiyat performans olarak iyiydi.
Pros:

Times meydanına olan uzaklığı iyiydi, odalar konforlu ve günlük temizlik olarak gayet yeterliydi.

Cons:

Kahvaltı servisi yetersizdi, kahvaltı dışında su hizmeti yoktu.

2026-05-26 • via Nuitee
J
Jeimmy • couple • co
5
fue justa pero no confortable. Un desayuno y la atencion en el recepcion no fue la mejor
Pros:

La cama.

Cons:

el desayuno , la atencion en recepcion.

2026-05-25 • via Nuitee
B
Breanna • solo_traveller • us
6
2026-05-22 • via Nuitee
J
Juan Felipe • family_with_children • co
8
Ubicación inmejorable, gran experiencia a un buen precio.
Pros:

Ubicación excepcional, personal muy amable. Se cumple integralmente con lo que se ofrece, habitaciones comodas, agradables, se sienten renovadas y de buen gusto.

Cons:

Un poco de congestión a la hora del desayuno pero nada grave, se podrían mejorar las opciones de desayuno.

2026-05-22 • via Nuitee
S
Sebastian • couple • pl
8
It's really good place to start sightseeing NY.
Pros:

There's clean and close to the main attraction from the hotel

2026-05-20 • via Nuitee
S
Salvatore • solo_traveller • it
8
Cons:

Stanza un po' piccolo

2026-05-18 • via Nuitee
J
jusino • solo_traveller • us
9
Breakfast was good. Can meet nice people.
Pros:

Cleanliness. Close to times square.Bryant Park.

Cons:

I wanted more consistency in my stay. Need to be more quick with booking reservations.

2026-05-17 • via Nuitee
Y
yide • extended_group • cn
10
2026-05-16 • via Nuitee
K
Karin • couple • se
6
Pros:

Läget är bra med gångavstånd till tex Time Square.
Frukosten är ju aldrig bra i USA men den här duger.

Cons:

Litet rum och kallt.

2026-05-15 • via Nuitee
B
Bruno Zennaro • couple • it
5
Peccato un Hotel che potrebbe offrire di più......
Pros:

Posizione a 20 minuti a piedi da Times Square. Prezzo accettabile in rapporto alla città.

Cons:

Spazio in camera pressoché inesistente, nessun armadio o possibilità di riporre il contenuto delle valige che bisognava spostare ogni volta per girare intorno al letto. Biancheria da bagno insufficiente, spesso mancante nel minimo indispensabile, leggi asciugamani. Rubinetti difettosi. Coda per la colazione per lo spazio troppo esiguo per il numero degli ospiti.

2026-05-13 • via Nuitee
D
Dylan • couple • it
7
A nice place to stay if you want to be close to Times Square
Pros:

Good position. It’s a 10-15 minutes walk from Times Square. The staff was very cordial and responsive. The neighbourhood is nice and quite. It is also close to many good restaurants and bars.

Cons:

The room was too small for 2 people. We basically had no space for our luggages. Since we were there for a week it was quite challenging to manage the space. The breakfast was also very poor.

2026-05-12 • via Nuitee
M
Maria Isabel • couple • us
7
ok
Pros:

Clean, friendly staff

Cons:

Distance to the closest metro station was far. The shower was small.

2026-05-11 • via Nuitee
M
Melih • couple • tr
5
2026-05-10 • via Nuitee
A
Aust • solo_traveller • gb
7
2026-05-09 • via Nuitee
G
Giorgia • solo_traveller • it
3
A stay that fell short of expectations, with several service and cleanliness issues that made the experience less comfor
Pros:

The location was fine. 15 minutes away from Times Square.

Cons:

This hotel was a major disappointment, especially for the price.

The property is clearly old, and it shows everywhere: tiny rooms, cramped bathrooms, and stained carpets that made the space feel far from clean. The overall condition of the room gave the impression that upkeep simply isn’t a priority.

The location is also problematic. Being right next to a garage means constant traffic, and taxis struggled to pull over, which made coming and going unnecessarily stressful.

But the breakfast experience was the worst part. The room was overcrowded, the food selection was extremely limited, and items ran out so quickly that guests were left waiting for basic things to be replenished. There weren’t enough chairs, so people ended up sharing tables with strangers just to sit down. It felt chaotic and poorly managed.

To make matters worse, the staff repeatedly knocked on our door before checkout time, pushing us to leave even though we were still within the allowed window. Being interrupted three times was intrusive and unprofessional.

Overall, this stay felt like a series of avoidable frustrations. For a hotel that isn’t cheap, the experience fell far below expectations. I would not recommend it.

2026-05-08 • via Nuitee
J
jusino • solo_traveller • us
6
2026-05-07 • via Nuitee
R
Rütger • couple • be
7
Goed voor één keer
Pros:

De kamer was proper en genoeg opbergruimte

Cons:

Aan de kleine kant .

2026-05-06 • via Nuitee