Best Western Plus Lozenetz Hotel

Hotels
Best Western Plus
9 (2423 reviews)
23, Sveti Naum Blvd , Sofia , bg

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Comfortable beds
Cons:
Bathroom ceiling was low
Breakfast variety could be better
Some cleanliness issues reported

Categories

Cleanliness
8.33
There were mentions of cleanliness being acceptable, but some reviews indicated it could be better.
Service
9.8
The staff received several compliments for their kindness and helpfulness.
Location
9.34
Multiple reviews praised the hotel's convenient location near transportation.
Room Quality
8.79
Rooms were described as clean and comfortable, though some had minor issues.
Amenities
8.82
Facilities like breakfast and parking were mentioned, although some concerns were raised.
Value for Money
9.28
Several reviews noted good value for the price paid.
Food and Beverage
8.33
The breakfast received mixed reviews; some guests enjoyed it while others found it lacking in variety.
Overall Experience
9.3
Overall, guests had a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:19

Property Description

Convenient Location & Modern Rooms
Hotel Lozenetz is the ideal choice for travelers seeking a convenient location near the European Union Metro Station with modern amenities such as air conditioning and flat-screen TVs.

Delicious Dining Options
Indulge in traditional Bulgarian cuisine and a wide selection of wines at the hotel's restaurant or enjoy your meal in the charming summer garden for a delightful dining experience.

Nearby Attractions & Services
Explore Sofia's landmarks easily with Stadion Vasil Levsky Metro Station just 800 metres away. With 24-hour reception and airport transfers available, your stay at Hotel Lozenetz will be both convenient and memorable.

Book your stay at Hotel Lozenetz now for a delightful experience in Sofia.

Important information:

There is a pick-up service which needs to be reserved in advance. The hotel is not suitable for wheelchair users.

Please note that the credit card used for prepayment of non-refundable bookings must be presented upon check-in for verification purposes. The name of the booker has to match the name of the credit card holder.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for BGN 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 19.56 per day.

Location

Guest Reviews

9
Based on 2423 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.3
E
Enache family_with_children ro
6
Nu se justifică prețul ridicat.
Pros:

Micul dejun mai slăbuț ca în ceilalți ani.

Cons:

Scurgerea dușului era înundată și a trebuit să o remediem noi deoarece personalul calificat o putea remedia doar în ziua următoare, când noi plecam.
Dozatoarele din baie funcționau greu sau erau blocate.
Vitrina frigorifică era caldă, nu răcea deloc.

2026-07-25 via Nuitee
יבגני solo_traveller il
4
Pros:

מבחינתנו מיקום היה בסדר. היה קל להגיע במונית לכל מקום שתכננו

Cons:

מים במקלחת בחדר 401 כמעט ולא ירדו בכלל.
אחרי חצי דקה עומד במים מעל כף הרגל ומים ממלאים לאט את כל האמבטיה.
ניקיון לא טוב של החדרים. רואים שלא מנכים את האסלות.
בחדר שינה של הורים אין שום ריהוט למעט מיטה ו2 שידות.
מזגנים בקושי עובדים ולא באמת מצליחים לקרר את החדרים.
ארוחת בוקר סבירה, לא מעבר.
לסיכום לא מומלץ.

2026-07-25 via Nuitee
Y
Yolla family_with_children ro
9
Cons:

The parking

2026-07-25 via Nuitee
P
Popescu solo_traveller ro
9
Pros:

The room was big, very cleaned

Cons:

The personnel to the reception could be more supportive

2026-07-25 via Nuitee
A
Adrian couple ro
9
2026-07-25 via Nuitee
L
Lilyana family_with_children bg
9
Приятен хотел в Лозенец
Pros:

Чудесно местоположение, студиото е достатъчно широко. Има възможност за платен паркинг, подземен.

Cons:

В стаята имаше нападала мазилка от тавана, а за закуската нямаше обслужващ персонал, който да помолиш за свършилите прибори.

2026-07-25 via Nuitee
C
Christian solo_traveller fr
8
Correct
Pros:

La taille de la chambre et les lits confortables. Gentillesse à l'accueil.

Cons:

Sol de la chambre sale. Il n'avait pas été aspiré. Petit déjeuner ordinaire.

2026-07-24 via Nuitee
Андрій family_with_children ua
6
2026-07-24 via Nuitee
Тино solo_traveller bg
10
Pros:

I rarely leave reviews, but this hotel absolutely deserves one. From the moment I arrived until the moment I checked out, every single part of my stay exceeded expectations.

The staff were genuinely welcoming, professional, and always ready to help with a smile. They made me feel like a valued guest rather than just another reservation. Check-in was quick and effortless, and throughout my stay they consistently went above and beyond.

The room was spotless, modern, and exceptionally comfortable. The bed provided one of the best nights of sleep I’ve had in a hotel, the bathroom was immaculate, and every detail—from the lighting to the amenities—showed real attention to quality.

The hotel’s atmosphere was calm, elegant, and relaxing. Every common area was beautifully maintained, creating a luxurious feeling that honestly rivaled many 5-star properties. Housekeeping did an outstanding job every day.

Breakfast offered a fantastic variety of fresh, high-quality food, and everything I tried was delicious. The location was also perfect, making it easy to explore the city while still enjoying a peaceful environment.

What truly sets this hotel apart is the people. Exceptional hospitality is difficult to find, but the team here delivers it effortlessly. They genuinely care about their guests’ experience, and it shows in every interaction.

If you’re looking for outstanding value, comfort, cleanliness, and world-class service, look no further. This is easily one of the best hotel experiences I’ve ever had, and I will definitely return whenever I’m back. Highly recommended to anyone who wants a memorable stay.

Cons:

Everything was perfect!

2026-07-24 via Nuitee
B
Burcu solo_traveller tr
10
Pros:

Nezih bir semtte,guvenli hissettiren bir hotel.Havaalani ve otogara ulasim taksi ile ekonomik.Toplu tasima olanaklarina yakin.

2026-07-24 via Nuitee
S
Shilova solo_traveller bg
8
2026-07-23 via Nuitee
G
Galin family_with_children bg
4
2026-07-23 via Nuitee
V
Vasiliki family_with_children cy
8
2026-07-22 via Nuitee
Чебан family_with_children ua
9
2026-07-22 via Nuitee
M
muhittin solo_traveller tr
9
2026-07-22 via Nuitee
C
Csilla solo_traveller hu
9
2026-07-22 via Nuitee
I
Ivet solo_traveller fr
5
Pros:

L'équipe de la réception est au top, ils sont tous trop gentils et prêts à nous aider.

Cons:

La salle de bains était sale, avec de la moisissure dans la cabine de douche, nous avons retrouvé des cheveux sur les draps , la ventilation dans la salle de bain était très sale et la climatisation ne fonctionnait pas bien.

2026-07-21 via Nuitee
B
Baraboiu solo_traveller ro
10
Pros:

Everything was clean and great.

2026-07-21 via Nuitee
T
Tomasz family_with_children pl
9
Pros:

Ładny pokój

Cons:

Nic

2026-07-21 via Nuitee
K
Kenan Jazic solo_traveller ba
10
Pros:

Very near center, 15 minutes walk

Cons:

Breakfast can be better.

2026-07-21 via Nuitee