Best Western Plus Lozenetz Hotel

Hotels
•
Best Western Plus
9 (2618 reviews)
23, Sveti Naum Blvd , Sofia , BG
+359 2 965 4444

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Excellent location (near metro, shopping, airport)
Comfortable beds
Clean, new towels
In-room amenities (kettle, coffee machine, towel warmer)
Good value / affordable
Spacious rooms
Helpful reception (room change when needed)
Cons:
Parking / garage availability problems
Occasional smoke smell in rooms
Dirty floor reported at check-in
Inconsistent or weak breakfast (and poor coffee)
Mold on bread reported once
Bathroom fan/noise and opal glass door can disturb at night
Night light left on all night in some rooms
Occasional rude staff at breakfast
No lobby noted by some guests

Categories

Cleanliness
8
Mixed reports: several guests note clean, new towels and generally tidy rooms, but there are concrete negative mentions (dirty floor at check-in, smoke smell in a room, and one report of mold on breakfast bread), so cleanliness is slightly below top-tier.
Service
9.6
Service is frequently praised: friendly, helpful staff, reception praised for changing rooms and speaking Russian for guests; isolated negative incident at breakfast (rude staff) but overall service is a strong point.
Location
9.4
Location is repeatedly commended (5 minutes to metro, close to supermarket/shopping and near airport), making it a major positive for most guests.
Room Quality
8.8
Rooms are described as comfortable with good bed quality and adequate size; minor negatives include bathroom layout (opal glass door), a ventilator noise that can disturb night-time use, and a nightlight that stays on.
Amenities
8.7
Basic in-room amenities are present and appreciated (kettle, coffee machine, towel warmer), but parking/garage availability problems and lack of a lobby for some guests reduce the score slightly.
Value for Money
9.5
Multiple guests call the hotel affordable and say it meets expectations for the price, indicating strong perceived value.
Food and Beverage
8
Breakfast feedback is mixed: some guests find it adequate or good, while others describe a sparse buffet for the price, bad coffee, an instance of mold on bread, and an occasionally rude breakfast attendant.
Overall Experience
10
Overall impressions are strongly positive with repeat guests and statements like 'excellent experience' and consistent satisfaction; positives outweigh the specific issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location & Modern Rooms
Hotel Lozenetz is the ideal choice for travelers seeking a convenient location near the European Union Metro Station with modern amenities such as air conditioning and flat-screen TVs.

Delicious Dining Options
Indulge in traditional Bulgarian cuisine and a wide selection of wines at the hotel's restaurant or enjoy your meal in the charming summer garden for a delightful dining experience.

Nearby Attractions & Services
Explore Sofia's landmarks easily with Stadion Vasil Levsky Metro Station just 800 metres away. With 24-hour reception and airport transfers available, your stay at Hotel Lozenetz will be both convenient and memorable.

Book your stay at Hotel Lozenetz now for a delightful experience in Sofia.

Important information:

There is a pick-up service which needs to be reserved in advance. The hotel is not suitable for wheelchair users.

Please note that the credit card used for prepayment of non-refundable bookings must be presented upon check-in for verification purposes. The name of the booker has to match the name of the credit card holder.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

9
Based on 2618 reviews
Cleanliness: 8
Service: 9.6
Location: 9.4
Room Quality: 8.8
Amenities: 8.7
Value for Money: 9.5
Food and Beverage: 8
Overall Experience: 10
I
Irina • family_with_children • pl
10
2026-11-07 • via Nuitee
I
Iana • couple • cy
9
Pros:

Very cozy hotel. With the best ever breakfasts. The breakfast was much better than in many hotels throughout the world! And the staff was very helpful and friendly. Thank you so much for it.

Cons:

Our room was on the top floor and it was pretty cold. Seems like heating system didn’t work properly. However the second blanket helped. Thank you!

2026-11-06 • via Nuitee
K
Kaisa • extended_group • fi
8
Perushyvä hotelli huonolla äänieristyksellä.
Pros:

Aamiainen ihan ok perus. Huone siisti. Sängyt ihan ok.

Cons:

Äänieristys erittäin huono. Käytävältä ja naapurihuoneista kuului kaikki.

2026-11-06 • via Nuitee
K
Kristian • solo_traveller • nl
10
Arrived early, the team was flexible and arranged for an early check in, thank you team!
Pros:

Excellent service

Cons:

n/a

2026-11-06 • via Nuitee
P
paschalisgiokas • family_with_children • gr
10
Pros:

Staff, location, parking,

2026-11-05 • via Nuitee
A
Ahmet • couple • tr
10
2026-11-05 • via Nuitee
Παναγιώτης • extended_group • gr
8
2026-11-05 • via Nuitee
S
Slavi • family_with_children • bg
10
2026-11-05 • via Nuitee
N
NAYDEN • couple • bg
9
2026-11-04 • via Nuitee
Z
Zhanina • couple • bg
10
2026-11-02 • via Nuitee
Роси • family_with_children • bg
5
Pros:

Хотела е на хубаво място , чисто и с приветлив персонал , добра закуска , удобни легла .

Cons:

Няма никаква изолация между стаите и коридора . Всичко се чува , какво си говорят съседите , как се затварят вратите . Изключително шумно и почти невъзможно за спане .

2026-11-02 • via Nuitee
B
Bichiri-Stanescu • family_with_children • ro
10
Pros:

Everything very modern and new,the room was very clean ,the bed confortable,,the receptionist very nice and speak very good english.The breakfast very good and subteran parking was 10 euro.

2026-11-02 • via Nuitee
I
Ismail • couple • bg
10
2026-11-02 • via Nuitee
S
Stelka • family_with_children • rs
7
2026-11-01 • via Nuitee
V
VASILEIOS • family_with_children • gr
10
2026-11-01 • via Nuitee
S
Stelios • family_with_children • gr
9
2026-11-01 • via Nuitee
V
Vesko • solo_traveller • ie
6
Pros:

Локацията, обслужването беше на нивото което винаги е било.
Не отсядам за първи път в хотела, бих го препоръчал, но с някои забележки

Cons:

Подът не беше почистен добре, имаше черни косми по земята, а ние не сме с черни коси :)
Възглавницата миришеше на пот, което беше доста неприятно да се спи без възглавница.
Закуската също не беше на нивото от преди 2 години.
Обърнете внимание на хигиената

2026-11-01 • via Nuitee
K
Konstantin • family_with_children • bg
3
2026-11-01 • via Nuitee
Камелия • family_with_children • bg
10
2026-10-30 • via Nuitee
D
Daniela • family_with_children • bg
10
2026-10-29 • via Nuitee