The Phoenix Hotel Bangkok - Suvarnabhumi Airport

Hotels
8.2 (1763 reviews)
88 Ladkrabang Soi 7, Lat Krabang Road, Lat Krabang, Bangkok , Lat Krabang , th

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Close to airport
Airport shuttle service
Clean rooms
Comfortable beds
Good value for money
Helpful/friendly staff
Spacious rooms
Convenient for short/transit stays
Cons:
Breakfast limited / not a buffet
Poor soundproofing (noise)
Occasional rude or uninterested reception staff
No elevator (stairs with luggage)
Weak or inconsistent Wi-Fi in rooms
Uncomfortable pillows reported
Some rooms with unpleasant odor
Limited surroundings / few nearby amenities

Categories

Cleanliness
8
Generally reported as clean with nice showers; a few comments note cleaning is not always a priority and one mention of an unpleasant room smell.
Service
8.6
Mostly praised for friendly, helpful staff and efficient airport shuttle service, though a couple of reviews mention reception being rude or inattentive.
Location
9.5
Excellent for proximity to the airport, convenient shuttle and easy access to metro/taxi; repeatedly described as ideal for transit.
Room Quality
8.5
Rooms described as spacious with comfortable beds and good showers; some negatives include uncomfortable pillows and occasional odors or noise issues (poor soundproofing).
Amenities
7.4
Useful airport shuttle and nearby shops/street food; lacks elevator, breakfast is limited (no buffet), and Wi‑Fi in rooms can be unreliable.
Value for Money
9
Frequently cited as good value for short stays/transit; several reviews explicitly note very good price-to-quality ratio.
Food and Beverage
6.2
Multiple complaints about breakfast (not a buffet, closed menu) and service at breakfast; overall food/beverage experience is a weak point.
Overall Experience
8.4
Strongly recommended for transit stays: clean, comfortable and extremely convenient for the airport. Minor recurring issues (breakfast, occasional staff rudeness, soundproofing) temper the score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:20

Property Description

Convenient Location
The Phoenix Hotel Bangkok is just a 7-minute drive from Suvarnabhumi Airport, making it a perfect choice for travelers seeking proximity and ease of access.

Comfortable Accommodation
Enjoy a relaxing stay in our non-smoking rooms equipped with free Wi-Fi, air-conditioning, private balcony, and cable TV. The en suite bathrooms with shower facilities add to your comfort.

Great Services and Dining Options
Benefit from our 24-hour front desk, luggage storage, and complimentary parking. Indulge in delicious Thai dishes, beverages, cakes, and coffee at our on-site restaurant.

Ready to experience convenience, comfort, and great service at The Phoenix Hotel Bangkok? Book now for an unforgettable stay!

Important information:

- The shuttle bus is available on request (pre-booking are required) with fee at 150THB per room per way
- The restaurant is still close during Covid until further notice.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: BKK

Location

Guest Reviews

8.2
Based on 1763 reviews
Cleanliness: 8
Service: 8.6
Location: 9.5
Room Quality: 8.5
Amenities: 7.4
Value for Money: 9
Food and Beverage: 6.2
Overall Experience: 8.4
B
Brian • solo_traveller • au
8
2026-09-03 • via Nuitee
Y
Yonatan • extended_group • il
8
2026-09-02 • via Nuitee
C
Catia • solo_traveller • nz
8
Conveniently close to airport, clean & helpful staff
Pros:

The staff were very helpful and accommodating of my very late check-in (after midnight) , and in organising shuttle transfers. The place was clean.

Cons:

The booking.com website said the hotel offered a free shuttle service from & to the airport, but this service was not free.

2026-08-30 • via Nuitee
M
Mateusz • couple • pl
9
Okej
Pros:

Okej

Cons:

Średnio miła pani z recepcji

2026-08-28 • via Nuitee
M
Mathieu • solo_traveller • ch
7
2026-08-27 • via Nuitee
R
Romero • solo_traveller • es
10
Pros:

Era cómodo estaba limpio y te recogían en el aeropuerto por 200bath

Cons:

No había mucha vida alrededor para comer turistas

2026-08-27 • via Nuitee
K
Kyan • couple • nl
9
2026-08-27 • via Nuitee
E
Erik Verhagen • solo_traveller • nl
7
Prima voor een overnachting
Pros:

Schoon en prima verblijf voor een nacht.

2026-08-26 • via Nuitee
P
Panisara • solo_traveller • de
4
Cons:

Zimmer war leider schmutzig

2026-08-26 • via Nuitee
S
stephen • couple • ca
8
Convenient for an early morning flight
Pros:

the hotel was very close to the airport, and we had an early morning flight. Staff were attentive and helpful

Cons:

nothing

2026-08-26 • via Nuitee
D
Dan and Zoe • solo_traveller • gb
8
2026-08-24 • via Nuitee
J
JULIO • solo_traveller • es
6
2026-08-24 • via Nuitee
J
Johansen • couple • no
10
Anbefales!!!
Pros:

Hyggelig personale. Her får man også kjøpt suvenirer. Transport til flyplassen er et pluss. Dem gjorde rent og byttet på sengene hver dag. Fikk vann, kaffe, toalett rull hver dag. Personale var veldig hjelpsomme.

Cons:

Dem har ingen heis, men dem hjelper deg med å bære kofferten, så da gjorde det ikke noe at dem ikke har heis.

2026-08-23 • via Nuitee
E
Emma • couple • it
6
Okay
Pros:

Per il prezzo, era accettabile.

Cons:

Non c’è ascensore. La pulizia lascia veramente a desiderare. La posizione “vicino l’aeroporto” in realtà non è comodissima, in quanto bisogna comunque prendere un (costoso) shuttle per l’aeroporto. Meglio forse dormire in una struttura lungo il percorso dello Sky-train che porta all’aeroporto, rapido, puntuale ed economico.

2026-08-23 • via Nuitee
R
Raquel Maria • family_with_children • cn
10
Pros:

I was very happy with the reception, very agile staff, I arrived with a baby after an evening flight, it was a very quick process of checking in. The hotel is very clean and fragrant, the bed is comfortable, air conditioning works well without noise.

2026-08-22 • via Nuitee
A
Allen • couple • au
8
2026-08-22 • via Nuitee
F
florence • extended_group • fr
8
2026-08-21 • via Nuitee
F
fabio • solo_traveller • it
7
2026-08-21 • via Nuitee
N
Niyakorn • family_with_children • dk
8
Pros:

ใกล้สนามบิน

2026-08-20 • via Nuitee
G
GEORGIA-MARIA • solo_traveller • gr
9
2026-08-18 • via Nuitee