DoubleTree by Hilton Zagreb

Hotels
•
Doubletree by Hilton
9 (4339 reviews)
Grada Vukovara 269a , Zagreb , HR

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness of rooms
Friendly and helpful staff
Great location
Comfortable beds
Cons:
Cold room temperatures
High prices for services
Limited food variety

Categories

Cleanliness
8.59
Specific sentiment from text regarding cleanliness issues in the room and shared facilities.
Service
9.56
Staff was nice and helpful, though there were delays at the reception.
Location
10
Excellent location, near tram and bus station.
Room Quality
9.1
Rooms are described as cozy and comfortable but had issues with heating.
Amenities
8.55
Amenities like spa are good, although noise issues were reported.
Value for Money
8.08
Concerns regarding costs and the value provided relative to high prices.
Food and Beverage
8.54
Breakfast received mixed reviews; some items were cold.
Overall Experience
9.59
Overall positive experience, with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:13

Property Description

Luxurious Accommodation
Experience elegance and comfort at DoubleTree by Hilton Zagreb, with beautifully decorated rooms and suites featuring floor-to-ceiling windows and modern amenities like LCD TVs and free WiFi. Relax in the indoor pool, Turkish bath, or Finnish sauna with stunning panoramic views.

Culinary Delights
Indulge in a culinary journey at Oxbo Grill Restaurant&Bar, offering a diverse menu of grilled meat and fish dishes. Start your day with a delicious breakfast spread and explore the vibrant shopping area within the Green Gold Complex just steps away.

Wellness and Convenience
Unwind with a variety of massages and beauty treatments at the spa, or stay active in the state-of-the-art fitness centre overlooking the city. With easy access to Zagreb's historic center and transportation hubs, DoubleTree by Hilton Zagreb is the perfect choice for business and leisure travelers alike.

Experience luxury and convenience at DoubleTree by Hilton Zagreb - book your stay now!

Important information:

Swimming pool: Closed from Mon, Sep 28, 2026 until Mon, Sep 28, 2026
Swimming pool: Closed from Mon, Sep 21, 2026 until Mon, Sep 21, 2026
Swimming pool: Closed from Mon, Sep 7, 2026 until Mon, Sep 7, 2026
Swimming pool: Closed from Mon, Sep 14, 2026 until Mon, Sep 14, 2026
Spa/wellness center is closed from 2026-09-07 until 2026-09-07
Spa/wellness center is closed from 2026-09-14 until 2026-09-14
Spa/wellness center is closed from 2026-09-21 until 2026-09-21
Spa/wellness center is closed from 2026-09-28 until 2026-09-28
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 4339 reviews
Cleanliness: 8.59
Service: 9.56
Location: 10
Room Quality: 9.1
Amenities: 8.55
Value for Money: 8.08
Food and Beverage: 8.54
Overall Experience: 9.59
L
Lilian • family_with_children • gb
7
as above
Pros:

The hotel staff were nice and professional, we loved the warm cookies at checkin,

Cons:

THE DIFFERENCE IN MENU FOR HALF BOARD AND FULL BOARD. We stayed 4 nights and by day 3 we were already tired of the same menu every day.
Advice to hotel- to do like other hotels, same menu for all, but half board is two meals only - breakfast and dinner /lunch while full board is 3 meals with snacks.
We also dnt get our towels changed all through our stay - even though the rooms were cleaned.
I had to insist and call the reception by 4th day as all the towels were dirty. We were in a family room -family of 5
finally we ended up paying for our meal on first day despite having half board, we payed over 200 Euros, we had our food voucher on us but my husband was not aware we had to give the staff as soon as we got to the restaurant. We were then given the full board menu from which we ordered. By the time we realised -we were told we had to pay the full price for all the meals even though some of the meals were on the half board menu , it was really unfair

2026-10-14 • via Nuitee
L
Lana • solo_traveller • hr
10
2026-10-13 • via Nuitee
P
Philipp • couple • at
7
Cons:

Nažalost, naš boravak od 9. do 12. listopada 2026. bio je veliko razočaranje. U Hilton hotel u Zagrebu dolazimo već godinama i uvijek smo bili zadovoljni, no ovaj put usluga nije bila na očekivanoj razini.

Posebno smo nezadovoljni krajnje neprofesionalnim i nepristojnim ponašanjem djelatnice na recepciji, koja je svojim komentarima pokazala nepoštovanje prema gostima. Doručak je bio skroman, hrana se rijetko nadopunjavala, a radno vrijeme wellnessa nije nam bilo unaprijed jasno komunicirano. U sobi se vrata tuš-kabine nisu mogla pravilno zatvoriti, a zbog veličine našeg vozila nismo mogli koristiti hotelsku garažu te nam nije ponuđena odgovarajuća alternativa za parkiranje.

Ovakvu razinu usluge ne očekujemo od hotela s pet zvjezdica. Planirali smo ponovno doći u prosincu na četiri dana, ali nakon ovog iskustva ozbiljno razmišljamo o tome da više ne rezerviramo ovaj hotel. Nadamo se da će uprava ozbiljno shvatiti našu pritužbu i poboljšati kvalitetu usluge.

2026-10-13 • via Nuitee
L
Lana • solo_traveller • hr
10
2026-10-13 • via Nuitee
N
Nathan • couple • nl
9
2026-10-12 • via Nuitee
M
Milijan • couple • hr
8
2026-10-12 • via Nuitee
J
Joel • solo_traveller • us
8
Pros:

Modern and clean with a good tea m

Cons:

Location was out of the area if. Interest. Too far to walk to town.

2026-10-11 • via Nuitee
D
Daniel • extended_group • hu
9
Összességében jó volt de egy 5* Hilton szállástól ezért az árért picit többet reméltem.
Pros:

Könnyű megközelíthetőség, jó reggeli.

Cons:

A parkolás fizetős volt a mélygarázsban és elég drága volt.

2026-10-11 • via Nuitee
N
Nedim • couple • ba
5
Za ovu klasu hotela i brend veoma razočaravajuće.
Pros:

Lokacija je veoma dobra, sobe su jako lijepo opremljene.

Cons:

Radno vrijeme SPA je uzasno, boravio sam poslovno i moje ocekivanje je bilo da nakon napornog dana odem u SPA medjutim nije moguce ni dobiti raniji jutarnji termin niti vrčernji.

2026-10-10 • via Nuitee
N
Nedim • couple • ba
6
Pros:

Lokacija

Cons:

Radno vrijeme SPA i neljubazno osoblje

2026-10-10 • via Nuitee
Z
Zbigniew • couple • pl
9
2026-10-08 • via Nuitee
K
Kozić • solo_traveller • hr
10
2026-10-07 • via Nuitee
D
Dobrica • couple • ba
2
2026-10-07 • via Nuitee
A
Anna Magdalena • solo_traveller • at
7
Zimmer gut, Rest verbesserungswürdig
Pros:

Die Zimmer sind groß und sauber, Badewanne & Dusche im Zimmer. Betten sehr komfortabel.

Cons:

Das Frühstück entspricht keinem gehobenen Hotel. Die Produkte waren entweder zu stark gekühlt oder angetrocknet, die Auswahl ließ zu wünschen übrig.
Das Spa hat sehr kurze Öffnungszeiten, der Pool ist erst ab 12 benutzbar.

2026-10-07 • via Nuitee
A
Anna • couple • at
6
Viel zu teuer, für das was man geboten bekommt….
Pros:

Garn nichts…

Cons:

Alles

2026-09-19 • via Nuitee
R
Rusmir • solo_traveller • se
10
2026-09-19 • via Nuitee
J
Jayne • couple • au
9
Trams made it easy to access the parts of the city that we wanted to see from the hotel.
Pros:

Loved the pool and the friendly and helpful staff.

Cons:

The pillows were very soft.

2026-09-18 • via Nuitee
F
franciscamatos • couple • pt
10
2026-09-18 • via Nuitee
L
LILYAN • family_with_children • il
7
Pros:

המקום הוא חמוד , מרחק כחצי שעה הליכה מהמרכז

Cons:

הבריכה מאוד קרהה

2026-09-18 • via Nuitee
D
Dalibor • extended_group • hr
10
ponovno se vraćam :)
Cons:

parking

2026-09-17 • via Nuitee