Facilities

Boat tours nearby
Parasailing nearby
Free WiFi
Terrace
Garden
Luggage storage
Wheelchair accessible
Conference space
Golfing nearby
Hiking/biking trails nearby
See all facilities

Review Highlights

Pros:
Easy access to transportation / convenient location
Friendly/helpful staff reported in multiple reviews
Working aircons / warm rooms noted
Parking and chill area available
Cons:
Cockroach infestation reported
Unclean / poor maintenance (dirty pool area, torn linen)
Water leaks / flooding in rooms
Noisy (street noise and other guests at night); poor shower design

Categories

Cleanliness
3
Multiple reviews report serious cleanliness problems: cockroach infestations, dirty yard/windows/pool area, torn linen and generally unclean rooms — clearly below standard.
Service
8
Mixed but often positive: several guests note friendly/helpful staff on arrival, though one group reported poor responsiveness and lack of urgency in resolving a cockroach/refund situation. Overall service is relatively strong despite isolated failures.
Location
8
Location receives positive mentions: easy access to transportation and proximity to venues (e.g., 13 minutes). Some noise from street/ground-floor rooms is noted but location itself is convenient.
Room Quality
4
Room quality issues reported: flooding/water leaks, torn linen, unstable taps, poor shower design and noise disturbances — several guests experienced significant room problems.
Amenities
7.5
Amenities are present and have positives (parking, chilling area, beds, working aircon in some rooms) but some on-site facilities (pool area, oven) are reported as dirty or in need of replacement.
Value for Money
6.5
Mixed signals: some guests found rooms acceptable for location and price, but others incurred extra costs (forced to rebook elsewhere) and experienced inadequate remediation — overall slightly above average after balancing positives and negatives.
Food and Beverage
5.8
Standard quality for this hotel tier
Overall Experience
3.6
Overall sentiment is poor for many guests: multiple reports of infestations, maintenance failures, noisy nights and disruptive stays resulting in significant dissatisfaction for several groups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-24 18:19

Property Description

Welcome to Elephant Springs Hotel, where comfort meets convenience in the heart of Bela-Bela!

Unwind by the Pool
Rejuvenate in our stunning outdoor pool or simply relax on the terrace and savor the lush garden views. Your tranquil retreat awaits!

Delightful Dining Options
Satisfy your cravings with delectable meals at our on-site restaurant, or indulge in room service for a cozy night in. Start your day with a hearty breakfast available daily!

Ideal for Events
Host your next gathering in our versatile conference center, complete with a meeting room catering to your needs. With ample space and support, your event will be seamless and memorable.

Don't miss out on experiencing all that Elephant Springs Hotel has to offer—book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: JNB

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • Payment

    Cash deposit required

See all policies

Location

Guest Reviews

5.8
Based on 52 reviews
Cleanliness: 3
Service: 8
Location: 8
Room Quality: 4
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 5.8
Overall Experience: 3.6
V
Vincent • solo_traveller • za
4
Pros:

Nothing much

Cons:

Our breakfast for the second day was not prepared

2026-07-03 • via Nuitee
S
Se • solo_traveller • za
4
Try Allocate rooms based on client needs. I was allocated a room with cigarette smell.
2026-07-03 • via Nuitee
N
Nyembe • extended_group • za
7
Pros:

The rooms

Cons:

Poor maintenance

2026-06-29 • via Nuitee
L
Lesego • solo_traveller • za
10
Pros:

The place is beautiful and in town

Cons:

The walls are dirty and the sofa had stains

2026-06-25 • via Nuitee
R
Robert • solo_traveller • za
8
Pros:

The room was big and clean

Cons:

Nothing

2026-06-25 • via Nuitee
M
Mzimkhulu • couple • za
1
Pros:

Nothing

Cons:

Everything

2026-06-25 • via Nuitee
L
Livhuwani • solo_traveller • za
10
It was Good
Pros:

Room Service

Cons:

The Shower

2026-06-24 • via Nuitee
M
M • solo_traveller • za
8
Pros:

Polite and Organised hospitality

Cons:

Nothing

2026-06-22 • via Nuitee
F
Fouche • solo_traveller • za
5
2026-06-22 • via Nuitee
P
Piorek • couple • za
7
2026-06-21 • via Nuitee
K
Kgar • couple • za
2
2026-06-19 • via Nuitee
L
Lesedi • couple • za
7
2026-06-16 • via Nuitee
D
DR Cody • family_with_children • za
3
False advertising it looks completely different from the pictures in terms of cleanliness
Pros:

The is a stuff member by the name Mabena his so friendly and his dedicated to what he does but as a client I could tell he is being failed by the management of the hotel

Cons:

The place is so dirty I couldn’t even use the plates, or spoons or the oven, the walls are dirty, water isn’t Warm the pool is dirty the place is so dark , grass cutting and maintaining the area is a must , the other guests made our stay more difficult due to noise and nothing was done to them! Cameras are only in true front towards rooms the isn’t any! It’s not all of us who likes cats so I suggest they should look after their pets! The yard is untidy I felt unsafe and couldn’t enjoy even a minute of my stay

2026-06-15 • via Nuitee
N
Ntombizonke • solo_traveller • za
7
Pros:

Environment is good

Cons:

Water is not hot enough
No microwave
No coffee tables

2026-06-08 • via Nuitee
B
Bongani • couple • za
10
i think they can keep there status like yours
Pros:

Everything went well

Cons:

Everything

2026-06-07 • via Nuitee
N
ndinde • couple • za
10
2026-06-04 • via Nuitee
M
Maloa • solo_traveller • za
9
2026-06-04 • via Nuitee
J
Jabulani Thabo • solo_traveller • za
6
Pros:

The warmth and hospitality

Cons:

Noise from the other rooms

2026-06-02 • via Nuitee
M
Molatelo • solo_traveller • za
9
2026-06-01 • via Nuitee
V
Valentia • extended_group • za
4
2026-06-01 • via Nuitee