Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near lake and funicular
Very good breakfast selection
Heated outdoor pool
Clean facilities
Helpful reception staff (assisted with dentist)
Underground covered parking
Spacious / connecting rooms
Nice bathroom products (Rituals), filtered water and coffee/tea available
Cons:
Some staff reported as indifferent/not very friendly
Occasional shower defects / bathroom layout issues (glass bathtub preference)
160cm bed considered small by one guest
Breakfast repetition reported by at least one guest

Categories

Cleanliness
8.6
Multiple reviews praise cleanliness (French 'propre'; Hebrew note of a clean pool). Overall cleanliness is viewed positively.
Service
8.2
Staff generally described as friendly and helpful (reception assistance, polite staff), but at least one review notes staff seemed indifferent/not very friendly, yielding a mixed-but-positive score.
Location
8.7
Location repeatedly highlighted as excellent — close to the lake, funicular within a minute's walk and convenient for sightseeing; guests value the spot and accessibility.
Room Quality
7.5
Rooms described as spacious and connecting rooms available, with pleasant amenities; some negatives include a 160cm bed considered small by one guest, a defective walk-in shower reported, and a preference against a bathtub with glass for another guest.
Amenities
8.6
Good amenities mentioned: heated (outdoor) pool, filtered water, tea/coffee available, Rituals shower products, and covered underground parking — overall viewed positively.
Value for Money
8.4
Standard quality for this hotel tier.
Food and Beverage
8.5
Breakfast is frequently praised as excellent with wide variety (eggs, pastries, smoked salmon, cheeses, self-serve coffee machines); a few guests note repetition (same breakfast each day) or minor preferences about bath/shower setups affecting impressions.
Overall Experience
8.7
Overall sentiment is very positive: guests say the hotel is lovely, would return, highlight helpful staff, great breakfast, clean pool and excellent location — occasional minor issues did not outweigh strong positive impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location
Located just 200 meters from Lake Lugano, Novotel Lugano Paradiso offers easy access to the city center within 5 minutes by bus.

Relaxing Amenities
Guests can enjoy the heated swimming pool open from May to September, a pool bar, fitness center, and a video game area, perfect for unwinding after a day of exploring.

Modern Comfort
The air-conditioned rooms feature a range of amenities including a flat-screen cable TV, minibar, and a comfortable seating area. The on-site GourmetBar with a terrace is ideal for dining and relaxing.

Experience comfort and convenience at Novotel Lugano Paradiso. Book now for an unforgettable stay!

Important information:

Please inform the hotel if you are traveling with children and include their age.

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUG

Location

Guest Reviews

8.4
Based on 2191 reviews
Cleanliness: 8.6
Service: 8.2
Location: 8.7
Room Quality: 7.5
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 8.5
Overall Experience: 8.7
Z
Zisis • family_with_children • gr
10
2026-10-31 • via Nuitee
N
Nienke • family_with_children • nl
10
Prachtig hotel waar we graag nog een keer terug komen.
Pros:

Alles, zelfs bij aankomst ontvingen de kinderen een knuffel.

Cons:

N.v.t.

2026-10-26 • via Nuitee
A
Anne-Stephanie • family_with_children • ch
8
Hôtel calme, propre et moderne.
Pros:

Bien situé, calme, moderne et chambres communicantes top. Eau filtrée disponible, thé et café aussi. Chambres spacieuses et rangements.
Produit douche Rituals très sympa.

Cons:

160cm pour le lit un peu petit mais literie confortable, la douche italienne défectueuse. Savon pour les mains pas à nouveau rempli dans le séjour.

2026-10-23 • via Nuitee
M
Maida • family_with_children • ch
10
Pros:

Es war so wie beschrieben.

2026-10-18 • via Nuitee
D
Daniela • solo_traveller • ch
8
2026-10-17 • via Nuitee
D
Djazia • solo_traveller • ch
8
Bien
Pros:

Tout

Cons:

Rien

2026-10-08 • via Nuitee
R
Riccardo • family_with_children • ch
9
Pros:

Super fruhstuck und ein geheizter außen Pool für Bade Spaß im Herbst

2026-10-07 • via Nuitee
P
Patricia SCHIRTA • solo_traveller • ch
10
Pros:

Geheizte Pool

Cons:

Jeden Tag gleicher Frühstück

2026-10-07 • via Nuitee
T
Torsten • solo_traveller • de
9
Pros:

Sehr freundliche Mitarbeiter an der Rezeption. Herzlichen Dank für die Unterstützung bei der Suche nach einem Zahnarzt!

2026-09-18 • via Nuitee
S
Sylvia • family_with_children • be
10
Pros:

Kamer

Cons:

Personeel n8et echt vriendelijke
Het is duidelijk hun job, passie is er niet bij

2026-09-15 • via Nuitee
A
Andrea • couple • it
9
2026-09-14 • via Nuitee
A
Alessandro • couple • it
8
Pros:

Colazione ottima con vasta scelta

Cons:

La vasca da bagno con il vetro per la doccia, una doccia grande andava benissimo senza vasca

2026-09-13 • via Nuitee
R
Renato • extended_group • ch
10
2026-09-13 • via Nuitee
K
KAUNTEYA • family_with_children • gb
8
2026-09-13 • via Nuitee
Z
Zurijeta • family_with_children • ch
9
2026-09-13 • via Nuitee
A
Andreas • couple • de
10
2026-09-13 • via Nuitee
P
Pamela Audo • solo_traveller • be
10
Pros:

Location, staff and check-out time

2026-09-13 • via Nuitee
J
Joab • family_with_children • br
8
ótima acomodação
2026-09-12 • via Nuitee
H
Hadri • family_with_children • dz
9
2026-09-11 • via Nuitee
D
Daniel • family_with_children • ch
10
2026-09-10 • via Nuitee