Mercer Hotel Barcelona

I’m surprised this is considered a five star hotel based on our experience. The location was difficult to get to and our driver had to drop us off a couple of blocks away with all our luggage. Not a long walk, but pretty inconvenient. The hotel itself is nice and the staff was pleasant and friendly. The primary reason for such a poor rating is the air conditioner in our room did not work. The room was hot (in April) and we barely could sleep the first night. We reported the problem early the next morning and the staff said they would “reset” the air conditioner. We requested that they insure it was fixed while we were out on a 10 hour tour. Unfortunately, when we returned late in the day, it was apparent nothing had been done and our room was still at the same warm temperature. They again said they would “reset” the air conditioner. We informed the staff that had been tried earlier and that didn’t solve the problem. We were not offered another room. We had to request one and finally got access to a room with a functioning air conditioner around 9pm that night. We had to repack and move all our luggage which was very frustrating. We requested some level of reasonable compensation when we checked out the next morning but no one with authority was available so we paid the bill in full (not inexpensive). We have followed up with the hotel a number of times. They offered a free night stay but considering we live in Florida and have no plans to be back in Barcelona, we rejected this and again requested some level of refund. We have continued your follow up but the hotel staff has stopped communicating with us. We rarely post negative reviews but this unfortunately warrants it. We also subsequently learned that one of our daughters rooms (we rented four rooms in total) did not have a working air conditioner. However, they only stayed one night and we didn’t hear about it for a couple of weeks. Its sad that a hotel with such a lofty reputation has not stepped up to do the right thing.

Excellent hotel. Lovely location (quiet pedestrian side-street but super accessible to main thoroughfare). Service, food, room design, cleanliness and upkeep all very good.

I’m now surprised by the high scores for Mercer. But after also staying at The Cotton House (wonderful) on the same trip it would be hard to compare.

Mercer pros
- friendly staff
- 12th century building

Mercer cons
- very dark everywhere due to tight position of other buildings all around…even in our suite with a wall of windows on sunny day
- no terraces
- extremely small rooftop terrace that is not lively or fun and unkept…dirty dishes, dirty towels, no bartender
- very short staffed…room service person also manning the lobby bar
- bar and tapas area dead and not fun

So we recommend the Cotton House instead..vibrant, beautiful, well staffed and in the beautiful Eixample neighborhood versus touristy Gothic Quarter ( Burger King’s, five guys, McDonald’s, cheap trinket shops).

If you want modern feel but timeless architecture including Roman Wall world in the glorious old quarters of Barcelona this is your place. The service defines the place.

PETIT DEJEUNER DELICIEUX . CHAMBRE PARFAITE EN HAUTEUR SUR COURS INTERIEURE

It's in a great location, but it's just an okay value for the money. I feel like the rooms are far too dark. I'm not sure why they don't have more overhead lighting.

Excellent hotel which comes at quite an expense, but is a real treat for a "splurge". Great location for walking to significant sites, spoilt for choice with tapas bars/restaurants (small ones the best), and staff extremely helpful for anything you need. Special call out to Carla in Concierge who was a delight. Realistically the hotel is a 10, but the high cost brings it down a point.

Overall great experience and service!

Ambiente, silencioso, detallistas. Excelente desayuno, variado y de muy buen gusto. En el mismo medio del barrio gótico. Muy lindo y acogedor.

Stunning hotel which comes with a big price tag but definitely justified. Rooms beautiful, comfortable with everything you need. Staff all very attentive - call out to Carla who was extremely helpful and lovely at concierge. Great restaurant recommendations! Very good breakfast in house - just a delightful place to stay in the perfect, central area of Barcelona (walk to everywhere).

Nydelig frokost og hyggelig service. Trivelige omgivelser. Stille og rolig.

Rien

Décoration propreté

Rooms are specious, beds are comfortable. Very quiet. Very helpful and friendly staff, going extra mile.

This hotel is a must. Absolute 5-star hotel with professional and gracious staff. The food was not only great, the presentation was superb. And right in the middle of the Gothic quarter. Perfect location. Would not stay anywhere else. Thank you to everyone at this wonderful hotel.

Overall perfect