Renion Zyliha Hotel

Hotels
8.4 (1492 reviews)
Baytursynova Street 104 , Almaty , kz

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean rooms
Good breakfast
Cons:
Old furniture
Limited English
Issues with room keys

Categories

Cleanliness
7.68
Mixed reviews; some rooms were reported as clean, but others mentioned old and unclean aspects.
Service
9.15
Generally positive feedback about the staff being polite and helpful.
Location
9.19
Convenient location close to transport and amenities, appreciated by many reviewers.
Room Quality
7.64
Mixed feelings; spacious rooms were noted, but concerns about old furniture and noise were present.
Amenities
8.17
Some amenities were appreciated, although the lack of restaurant service after midnight was a drawback.
Value for Money
8.63
Most felt it was good value considering the price and location.
Food and Beverage
8.18
Breakfast received positive mentions, but some felt selection was limited.
Overall Experience
8.55
Overall, reviewers had a good experience but noted a few significant flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:41

Property Description

Central Location in Almaty

Comfortable Rooms with Modern Amenities

Scenic Views and Nearby Attractions

Book your stay at Renion Zyliha now for a convenient and enjoyable experience in Almaty!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 6 years old stay for free when using an available extra bed.
    People 7 years old and over stay for KZT 3,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1492 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.55
R
Rafal_MK • solo_traveller • gb
9
Pros:

Good location, friendly staff, very comfortable and clean room with all the basics, like a kettle, tea, toiletries.

2026-06-20 • via Nuitee
T
TAI CHAN • couple • my
10
A comfortable Hotel to stay and the staff is so helpful and friendly.Highly recommended
Pros:

Good location near to the bus station and Metro. Easy to move around the town. Good breakfast too

Cons:

Hopefully there is a small lift in future

2026-06-19 • via Nuitee
K
Kelly • couple • sg
6
conveniently located near tour pickup point
Pros:

We chose to stay 2 nights purely due to location. We had an early morning tour that ends late at night and the hotel is conveniently located near the meetup point. The breakfast at the cafe next door was surprisingly good with a diverse spread and good service — hotel room was dated and old so I didnt expect much.

Cons:

The room was on first floor just next to reception so you can hear noise from outside when standing near the door. Fortunately the beds are in another area of the room, further from the door. Bathroom was very cramped and dated, shower door couldnt close properly and this is the first hotel I have to stand sideways to use the basin cos of the proximity to towel bowl. While reception is generally friendly (a young guy), I thought service wasn’t very helpful — not sure if it is due to language barrier. Next door restaurant staff service was much better!

2026-06-17 • via Nuitee
N
Nurbek • solo_traveller • kz
8
Pros:

Удобное расположение, хороший шведский стол на завтрак! Персонал приветливый!

Cons:

Гостинице конечно нужен ремонт, в номерах чисто, но уже все устарело!

2026-06-17 • via Nuitee
A
Altynbek • solo_traveller • kz
10
2026-06-17 • via Nuitee
A
Arystan • family_with_children • kz
6
Оценка 6 из 10, цена полулюкса явно завышена!
Pros:

Месторасположение прекрасное!
Завтрак отличный, огромный выбор!
Постельное белье, полотенцы чистые.
Чистота в норме.

Cons:

Сантехника старая!
Телевидение аналоговое, это в цифровом веке - нонсенс!
Окна отжившие свой век, шторы оторванные от петлей, не полностью закрываются!
Дежурный администратор 13 июня Фариза представила нам, кажется, самый худший номер из имеющихся полулюксов, где слабое освещение, не все светильник горели, также некоторые розетки не работали, унитаз шатался.
Хорошо что, 14 июня дежурный администратор Асем поменяла нам номер, и старалась как могла сгладить ситуацию, за это ей большое спасибо, а так точно пришлось бы искать другой отель!

2026-06-16 • via Nuitee
V
Viliam • solo_traveller • sk
10
2026-06-15 • via Nuitee
E
Enqi • extended_group • sg
7
Pros:

Breakfast was a good spread, and stretches quite long - from 7-10am. Location is central and convenient, quite close to airport. Beds were comfy, room was clean. Reception desk was helpful.

Cons:

Aircon didn't work well

2026-06-15 • via Nuitee
A
Andrzej • solo_traveller • pl
1
Jeśli cenisz swoje zdrowie i spokój ducha, zatrzymaj się raczej gdzie indziej!
Pros:

Zjełczałe wyroby masłopodobne zamiast masła! Bezczelna i wyrachowana administracja!

Podczas mojego pobytu (23–25 maja 2026 r.) doświadczyłem 3-dniowego rozstroju zdrowia (problemy gastryczne, spowodowane spożyciem śniadania w hotelu).
Hotel serwuje nieświeże, mające 7 miesięcy (!), zjełczałe, niskiej jakości wyroby tłuszczowe ZAMIAST PRAWDZIWEGO MASŁA, przez co naraża gości na zachorowanie!
Według kierownictwa hotelu tak stare produkty są -według ich przepisów -„świeże” nawet w letnich temperaturach. Administracja nie widzi żadnego problemu,
traktuje gości z pogardą i zasłania się rzekomymi przepisami, zamiast wziąć odpowiedzialność za rażące zaniedbania i późniejsze problemy swych gości...

Cons:

If you value your health and peace of mind, stay somewhere else!

Rancid fat spreads instead of butter! Terrible management.During my stay (May 23–25, 2026), I suffered a severe 3-day stomach illness caused by breakfast. The hotel serves un-fresh, 7-month-old rancid low-quality fat spreads INSTEAD OF REAL BUTTER!!! According to the hotel management, such old products are perfectly "fresh" even in summer temperatures, and they see no issue. They treat paying guests with absolute contempt and hide behind cold bureaucracy instead of taking responsibility.

2026-06-15 • via Nuitee
T
TAI CHAN • couple • my
9
Nice place to stay and good breakfast. Easy to move around with public transportation nearby
Pros:

Location very good

Cons:

None

2026-06-11 • via Nuitee
Z
zuza_arbuza • solo_traveller • pl
9
Pros:

Bardzo miła obsługa i smaczne śniadania. W pokojach czysto.

Cons:

Wszystko ok.

2026-06-08 • via Nuitee
A
Akaisha • solo_traveller • kz
6
Pros:

Good breakfast. Good location. Polite cleaning ladies. Comfortable bed.

Cons:

No waiting area at reception. No elevator.

2026-06-08 • via Nuitee
I
Irek • couple • pl
7
2026-06-06 • via Nuitee
Жулдызай • family_with_children • kz
7
2026-06-06 • via Nuitee
3
312 • solo_traveller • kg
10
Pros:

Персонал и чистота.

2026-06-05 • via Nuitee
새콤감자 • solo_traveller • kr
10
Pros:

여행자들에게는 최고위치임
일잁투어하기 너무 좋아요
직원들이 너무 친절합니다

2026-06-05 • via Nuitee
M
MICHAL • solo_traveller • pl
9
Pros:

Hotel is very good situated,in the center near metro station.The breakfast is delicious with variety of food.Room is ok however the view isn't nice and it's loud during the day due to working AC device outside.

2026-06-05 • via Nuitee
C
Carbone Miche • solo_traveller • it
10
Pros:

Ottima posizione, ottima stanza, colazione eccezionale, a 2 passi dalla fermata della Metro, ottimo staff.
Veramente consigliato

2026-06-05 • via Nuitee
H
Hugo • couple • fr
9
Hôtel simple et correct
Pros:

Petit hôtel assez confortable juste à côté d’un point de rendez-vous pour des excursions

2026-06-03 • via Nuitee
N
Nozomu • solo_traveller • jp
8
Pros:

チャリン渓谷へのツアーの待ち合わせ場所まですぐなので、ロケーションはよい（このホテルにした理由の決め手）
部屋は新しくはないが一人で泊まるには十分広い
設備やスタッフの応対も値段相応の良さで特に不快になることはなかった

Cons:

特にないが、強いて言えば値段以上の満足感はないこと

2026-06-03 • via Nuitee