Holiday Inn Express Utrecht - Papendorp by IHG

Hotels
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Holiday Inn Express
8.6 (6654 reviews)
Van Deventerlaan 10 , Utrecht , NL
+31 20 797 9197

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Limited dining options nearby
Temperature control issues

Categories

Cleanliness
8.2
Several reviews noted cleanliness positively, but there were mentions of problems with the TV and cold room temperatures.
Service
9.2
Consistently praised for friendliness and helpfulness of the staff across multiple reviews.
Location
8.2
Reviews indicated the hotel is in a business area with limited dining options nearby, impacting guest experience.
Room Quality
8.7
Most guests appreciated the modernity of the rooms but noted issues with temperature control and minor TV problems.
Amenities
8.7
Standard amenities were available, but specific requests like extra heating lacked timely response.
Value for Money
8.8
Good value indicated by comments about pricing in relation to service and amenities.
Food and Beverage
8.2
Food quality variability noted; some guests liked the breakfast while others found it lacking in variety.
Overall Experience
8.8
Overall, guests felt positive about their stay, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 19:30

Property Description

Convenient Location in Utrecht's Business District
Holiday Inn Express in Utrecht offers a comfortable stay with individually controlled heating and free breakfast options including continental, vegetarian, and gluten-free. Enjoy the convenience of free WiFi and a 24-hour front desk in this non-smoking property located just 4.6 km from Conference Center Domstad.

Modern Amenities and Services
Experience a restful stay in rooms equipped with a desk, flat-screen TV, and private bathroom. Guests can also make use of the wardrobe, kettle, and complimentary bed linen and towels. Take advantage of the business centre and bike hire services for a productive and leisurely visit.

Explore Nearby Attractions
Located near popular venues like TivoliVredenburg and Conference Center Vredenburg, our hotel is the perfect base for your Utrecht adventures. With Schiphol Airport just 39 km away, book your stay at Holiday Inn Express Utrecht - Papendorp today for a seamless travel experience.

Important information:

Please note that children's cots are only available upon request.

Credit cardholder must match guest name or provide authorization.

The hotel will take authorization in the credit card and the amount will be released within 14 days.

The a la carte restaurant will be temporarily closed between 30th August - 13th September due to holidays of our chef. We still serve delicious pizzas at our bar all week.

The a la carte restaurant will be temporarily closed between 21st to 31st December due to holidays of our chef. We still serve delicious pizzas at our bar all week.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.6
Based on 6654 reviews
Cleanliness: 8.2
Service: 9.2
Location: 8.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.8
Food and Beverage: 8.2
Overall Experience: 8.8
C
Cristina • couple • gb
8
2026-10-14 • via Nuitee
M
Mafalda • couple • nl
9
2026-10-14 • via Nuitee
Y
Yunus • couple • de
5
Cons:

Very expensive products, we bought alcohol from the bar and it was very expensive even though it was a small product

2026-10-14 • via Nuitee
M
Marit • solo_traveller • se
7
2026-10-13 • via Nuitee
C
Claudia • couple • de
9
Perfect stay!
Pros:

Very clean, spacious room, good mattress, quiet. Breakfast was ok, small but good gym. If you come with a car to Utrecht it‘s a good place to stay.

Cons:

Everything was very good, so nothing to say.

2026-10-13 • via Nuitee
K
Kim • solo_traveller • nl
9
Pros:

Gastvrijheid, vriendelijk, en personeel denkt goed mee

2026-10-13 • via Nuitee
E
Esther lissette • couple • it
10
2026-10-12 • via Nuitee
R
Ronald • couple • de
8
2026-10-12 • via Nuitee
M
Martin • solo_traveller • nl
8
Pros:

Mooie kamer en goede hygiene

Cons:

Niks

2026-10-12 • via Nuitee
A
Anikó • solo_traveller • hu
8
2026-10-12 • via Nuitee
J
Jörg • couple • de
9
Immer wieder gern
Pros:

Sehr gute Lage, tolles Personal.

Cons:

Der Orangensaft ist ganz furchtbar

2026-10-12 • via Nuitee
M
Mark • couple • ie
6
Pros:

Friendly staff, great location

Cons:

It was not possible to adjust the temperature in the room any more than 3 degrees. I thought this was a problem just in my room but many other guests also complained. The temperature in the room was a chilly 19 degrees and adjusting to 22 max was not so useful… we had to ask at reception for a radiator to bring to the room which was quite heavy and had to bring ourselves.

Breakfast was below what I usually get and expect at a holiday inn, juices un-drinkable, hot food very basic and not very hot. Not many options for dairy intolerant people like myself and my partner.

2026-10-12 • via Nuitee
C
Christine • solo_traveller • ch
10
Auf Holiday Inn Express ist Verlass
Pros:

Die Lage in ruhigem Umfeld und doch sehr nahe bei der Stadt ist für Gäste mit Auto ideal, die Parkmöglichkeit unmittelbar neben dem Hotellift ebenso. Holiday Inn Express ist ein sicherer Wert. man weiss, was man erwarten kann und wird nicht enttäuscht.

Cons:

nichts

2026-10-12 • via Nuitee
E
Eleni • couple • nl
8
Fijn, schoon en netjes
Pros:

Kamer was netjes en schoon!

Cons:

Ik had gevraagd naar een tweepersoonsbed, dit werd twee keer een eenpersoonsbed. Niet een grote ramp, maar was wel fijn geweest als dit bij inchecken zou worden vermeld :)

2026-10-11 • via Nuitee
S
Sarah • solo_traveller • nl
10
2026-10-11 • via Nuitee
S
Sonja • solo_traveller • de
9
2026-10-10 • via Nuitee
J
Jens • family_with_children • de
9
Pros:

Das Frühstück war sehr reichhaltig und vielfältig.
Neben Brötchen, Brot, Rührei, Speck, Müsli usw. gab es auch kleine Pfannkuchen und lecker Schoko Brownies.
Das Hotel ist relativ neu, liegt dazu noch in einer sehr ruhigen Gegend.

Cons:

Das Hotel ist leider etwas abseits vom Stadtkern. Ist mit Auto aber gut zu erreichen. Es gibt zahlreiche Parkplätze. Wer mit dem Auto nicht in die Stadt will kann mit dem Bus ohne Probleme zum Hauptbahnhof fahren, von dort kommt man überall hin.

2026-10-10 • via Nuitee
S
Stephan • solo_traveller • de
7
2026-10-09 • via Nuitee
B
Birgit • couple • de
7
Okay, aber zu teuer
Pros:

Das Zimmer war völlig okay, das Frühstück auch in Ordnung.
Das Auto konnten wir am Abreisetag bis 15 Uhr in der Tiefgarage lassen.

Cons:

Eine Dose Bier, selbst aus dem Kühlschrank zu holen, 6€ !
Der Zimmerpreis war für die Lage außerhalb und die Ausstattung ( alles okay, aber nicht mehr) übertrieben.

2026-10-09 • via Nuitee
S
STILIANI • family_with_children • gr
9
Άνετη βολική χαλαρη
Pros:

Υπέροχο πρωινο!Ωραίο στρώμα.

Cons:

Θέρμανση το δωμάτιο ήταν κρύο.Μου δώσανε ηλεκτρικό καλοριφέρ, από το οποίο έλειπε ενα ροδακι, δουλευε ομως, ας επισκευασουν τις μικροβλαβες.

2026-10-09 • via Nuitee