Hotel Squamish

I reserved a room in March for one night during the last week of June. I had my Booking.com confirmation email, booking number, and the credit card I had used to make the reservation, so everything appeared to be in order.

When I arrived, the manager, Tracy, told me that my reservation was not in the hotel's system, even though she confirmed it existed in the Booking.com system. Instead of taking responsibility for resolving the issue with Booking.com, she tried to place the blame on me and told me I needed to deal with Booking.com myself. I explained that this was not the customer's responsibility. If there was a problem between the hotel's system and Booking.com, the hotel should be the one to resolve it.

After a lengthy discussion, she agreed to rent me the only room left. She initially tried to charge me more because she claimed it was a better room, but it wasn't. I had specifically booked a room with two beds for my parents and me, yet one of us had to sleep on a couch. After nearly an hour of arguing, she finally honored the original price of my reservation.

What disappointed me the most was the complete lack of professionalism from the manager. She never apologized for the inconvenience or acknowledged the stress the situation caused. Ironically, the hotel staff were very apologetic and clearly understood how frustrating the experience was.

This experience left a very negative impression. I will not stay at this hotel again, and I hope this review encourages management to treat customers with more respect and take responsibility when problems arise instead of blaming their guests

Everything. Couldn't believe what I pulled up to. Dirty. Smelly.

The front office is unmanned and you have to go and grab a staff member from the liquor store next door. The staff member was unfriendly and uninterested. The front office is a mess and patched together. The room is super old and falling apart. The bathroom floor wasn't clean and falling apart at the corners. Beds weren't clean, we found dirt in on and the beds are super soft and old, pillows even worse. The mini fridge in the room was damaged and had marks all over it. Drinks station in the closet. Random microwave in the hallway. Building and parking lot a mess.

卫生和噪音

Out dated and very hot

Check in lady was pretty inefficient. Gave us room key but room wasn't ready. Couldn't point to where we were on a map.
Room was very basic but then you get what you pay for. Hotel needs a lot of TLC .

It’s always super loud at night, the noise really travels up, and lots of street people these days, that said, this is out of their control, but if you’re a light sleeper, just make sure to close the windows and use ear plugs!

Insgesamt sehr schlechter Zustand. Muffiges Zimmer. Wir hatten den Eindruck, hier wird der Schwamm bis zum bitteren Ende ausgedrückt. Die letzte Investition muss getätigt worden sein, als Kojak seinen letzten Einsatz hatte. Die Bilder in der Anzeige täuschen und können den muffigen Geruch nicht wiedergeben.

it was as expected..

Difficulté à monter à l'étage avec les bagages par un escalier en colimaçon mais la personne de l'accueil a porté la valise de mon épouse.

Quite dated and rough around the edges. Struggled to communicate with property ahead of stay.

You get what you pay for here. Maybe okay for a shorter stay. The bed was rock hard, which led to many sleepless nights. The air conditioner also didn't work, so when it was hot out, the temperature in the room was pretty unbearable.

Is run down & key card access was problematic, has a tight steep stair well to access rooms.