Urban Alley Hotel

Hotels
8.8 (622 reviews)
26 Hoi Vu Street , Hanoi , vn
+84 913 569 779

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
No breakfast

Categories

Cleanliness
8.43
Some reviews mention issues with cleanliness, like dirty beds and a filthy room.
Service
9.4
Multiple positive notes about staff friendliness and helpfulness.
Location
8.94
Consistently mentioned as a strong point by guests.
Room Quality
8.39
Some positives but also complaints about noise and cleanliness.
Amenities
9.02
Mention of some functional but outdated facilities.
Value for Money
8.88
General sentiment points towards being reasonably priced for the area.
Food and Beverage
8.43
No breakfast available in hotel, but noted nearby cafes.
Overall Experience
8.9
Generally positive sentiments but some negative points noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:43

Property Description

Luxurious Accommodation in Hanoi’s Old Quarter

Modern Rooms with Traditional Touches
Experience the perfect blend of modern amenities and traditional Vietnamese culture in our spacious rooms. Enjoy free WiFi, a DVD player, and a cozy minibar for a comfortable stay.

Explore Hanoi with Ease
Conveniently located near Hoan Kiem Lake, our hotel offers bicycle rentals for guests to discover charming cafes and galleries. Let us assist you with currency exchange and tour arrangements for a seamless travel experience.

Delightful Dining Options
Indulge in a delightful meal at our café, offering both Vietnamese and Western cuisine. Unwind at the bar with a refreshing drink or opt for 24-hour room service for a cozy night in.

Ready to experience luxury and convenience in Hanoi? Book your stay at Urban Alley Hotel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for VND 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 622 reviews
Cleanliness: 8.43
Service: 9.4
Location: 8.94
Room Quality: 8.39
Amenities: 9.02
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 8.9
Q
Quyen • solo_traveller • jp
9
2026-07-25 • via Nuitee
H
Hùng • couple • vn
9
2026-07-25 • via Nuitee
I
Isabella • couple • au
4
2026-07-20 • via Nuitee
C
couscous • solo_traveller • jp
8
ハノイの主な観光地は徒歩でも行けるロケーション
Pros:

スタッフが皆さん感じが良い。スタッフの1人に日本のアニメ・コミック好きの男性がいて、熱く語ってくれた。
近所のローカルレストランが集まっている場所を教えてくれて、それがとても良かった。
ロケーションがいい。徒歩圏内で色々探索可能。

Cons:

窓のない部屋だったので、天気がわからないのが不便だった。ネットの繋がりは悪かった。

2026-07-07 • via Nuitee
L
Lucinda • couple • au
9
Pros:

Reasonably comfy bed, nice balcony and good mini bar. Had everything we needed and a good distance away from beer street that you don’t hear the noise but close enough to walk and enjoy. Very close to train st and prison relic. Clean facilities and friendly staff

2026-06-29 • via Nuitee
N
NGUYỄN THỊ • solo_traveller • vn
9
Tuyệt vời
Pros:

Nhân viên nhiệt tình niềm nỏ chu đáo. Các dịch vụ khác rất tốt

Cons:

Gần như chưa có điều chưa như ý

2026-06-25 • via Nuitee
L
Lucas • solo_traveller • sg
10
Great service by the receptionists Cici and Nguyen, and the owner of the hotel. Rooms were clean and beds were comfortab
2026-06-21 • via Nuitee
C
Catalin • couple • ro
1
Rubish
Pros:

I lost 1 day . Horibile

Cons:

RUBISH

2026-06-13 • via Nuitee
A
Alexander • couple • gb
8
2026-06-11 • via Nuitee
H
Hứa • solo_traveller • vn
5
2026-06-08 • via Nuitee
L
latimer • solo_traveller • ca
8
2026-06-06 • via Nuitee
S
Silwal • family_with_children • au
10
2026-05-24 • via Nuitee
T
Thị Vang • solo_traveller • vn
10
Pros:

Phòng rộng thoáng, nhân viên thân thiện

2026-05-21 • via Nuitee
M
Michelle • extended_group • au
10
Good location with great staff very happy to help and the breakfast, afternoon tea and dinner were all great.
Pros:

Very welcoming staff, breakfast was awesome.

2026-05-21 • via Nuitee
A
Adam • couple • il
10
מיקום מעולה מחיר מנצח
Pros:

מיקום מעולה, צוות הקבלה היה נחמד.
הטירוף זה הvalue for money

2026-05-18 • via Nuitee
Y
Yassine • couple • fr
9
C’était génial !
2026-05-17 • via Nuitee
N
Ngo • couple • vn
10
Chỗ nghỉ tuyệt vời, giá cả phải chăng, nhân viên thân thiện
2026-05-16 • via Nuitee
P
polly • solo_traveller • de
10
2026-05-14 • via Nuitee
H
hugo • solo_traveller • fr
10
Très bon séjour, je recommande
Pros:

Très bien situé. Personnel serviable. Plusieurs tour disponible à partir de l’hôtel.

Cons:

Rien

2026-05-11 • via Nuitee
T
Trang • extended_group • de
1
Will never come back. Worst stay ever!
Pros:

Location

Cons:

Horrible stay ever!
The ants full of them in the bathroom. The tib was completely molded.
The ventilation of the room was so bad that it stunk and we sweated at night. The mattress stunk too. The staff was so emotionless, as if we were begging for them for something.
The photos on here are lies. So watch out.

2026-05-10 • via Nuitee