Hanoi Golden Lotus Hotel & Spa

Hotels
8.9 (2756 reviews)
19 Hang Bac , Hanoi , vn

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean areas
Cons:
Old facilities
Inconsistent room quality
Air conditioning issues

Categories

Cleanliness
8.66
Generally clean, but some reviews mentioned old and somewhat maintained facilities.
Service
9.63
Staff are frequently mentioned as friendly, helpful, and accommodating.
Location
9.47
Excellent location in the old quarter, convenient for tours and dining.
Room Quality
7.92
Basic rooms reported, with some amenities like air conditioning lacking functionality.
Amenities
8.95
General standard amenities available though some areas reported as dated.
Value for Money
8.91
Good value for a central location despite some complaints about room quality.
Food and Beverage
8.46
Breakfast and dining options mentioned but not elaborated on positively.
Overall Experience
9.23
Pleasant stays reported, making the overall experience positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Central Location in Hanoi’s Old Quarter
Golden Lotus Hotel & Spa, nestled on an ancient street in the heart of Hanoi’s Old Quarter, offers a unique stay experience. Just a stone's throw away from Hoan Kiem Lake and Dong Xuan Market, immerse yourself in the vibrant culture and history of the city.

Charming Oriental Decor
Step into air-conditioned rooms adorned with Oriental décor and wooden flooring, creating a cozy and inviting ambiance. Enjoy modern amenities including a personal computer, free Wi-Fi, and a flat-screen TV. The private bathrooms with bath and shower facilities ensure a comfortable stay.

Convenient Facilities and Services
Indulge in a delicious breakfast buffet at Gia Thinh, explore the city with the tour desk's assistance, and make use of free local phone calls. With a 24-hour front desk catering to your needs, your stay at Golden Lotus Hotel & Spa promises convenience and relaxation.

Book your stay now and experience the enchanting blend of tradition and modernity at Golden Lotus Hotel & Spa.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.9
Based on 2756 reviews
Cleanliness: 8.66
Service: 9.63
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.23
T
tadeus • solo_traveller • id
9
Trip first time in vietnam
Pros:

I like stay here, early check in being giving and kindness from Alain, promoting about hanoi and vietnam.
I'll take on of promotion from alain deliver to airport. Thank you for your hospitality

Cons:

I think not because the hotel, is aboutthe weather is always rain

2026-08-21 • via Nuitee
H
Henry • solo_traveller • au
10
Pros:

The staff were very friendly. Room was very clean. All up very pleasant stay.

2026-08-21 • via Nuitee
G
Gorka • solo_traveller • es
9
Pros:

Ubicación muy céntrica, cerca de las zonas con más movimiento de bares y tiendas pero sin ser ruidoso. Muy cercano también a la zona de recogida de las excursiones.

Cons:

La ventana de la habitación daba a las propias escaleras del hotel.

2026-08-21 • via Nuitee
R
Riccardo • solo_traveller • it
7
2026-08-20 • via Nuitee
S
Sergio • couple • es
10
2026-08-20 • via Nuitee
R
Riccardo • solo_traveller • it
7
Pros:

Po staff è stato stupendo,sempre sorridente e disponibile al 200%, e la struttura è davvero in un posto strategico,infatti si trova sulla via dell'argenti,proprio tra quella della Birra e quella del caffè!

Cons:

Purtroppo mi sono sentitta presa in giro. Qui su booking si mostrano foto di stanze bellissime,mentre la dtruttura cade a pezzi. Un po un classico del Vietnam pare. Ma mi sono sentita particolarmente presa in giro perchè la struttura qui è stata messa a prezzo esagerato ( come fosse una stanza in europa) ed è stato applicato uno super sconto promozionale per ingannare.

2026-08-20 • via Nuitee
F
Francesco • couple • it
10
Molto Bello
Pros:

Posizione nella Hanoi Old Town!!! Gentilezza del personale!!!

2026-08-19 • via Nuitee
R
Ravi • solo_traveller • us
9
Awesome location and staff!
Pros:

Great location. Alan, the guy at the front desk, was extremely friendly and helpful with everything!

Cons:

N/A

2026-08-19 • via Nuitee
B
Bas • couple • nl
10
2026-08-19 • via Nuitee
P
Phuong Trinh Léna • couple • fr
8
Très bien situé !
Pros:

Hotel très bien situé, en plein cœur du centre ville. Personnel agréable et souriant. La chambre était correcte pour le prix. Je recommande 🙂

2026-08-18 • via Nuitee
T
Teppei • couple • jp
1
最悪です。
Pros:

なし

Cons:

チェックイン数時間前になり、館内設備点検の影響で部屋を用意できないからと他のホテルに振り替えられた。金額の融通も全く効かない。振替先は系列のホテルということだが、スタッフの対応も部屋の設備も微妙。洗面所のドアが破損しており一度閉めるとなかなか開かなくなったり、エアコンの効きが悪すぎたり、など。近くを通りかかることがあったので様子を見ていると、ふつうに営業していた。

2026-08-18 • via Nuitee
M
Marc • couple • es
10
Pros:

Muy buenas instalaciones y la ubicación perfecta. Muy buena atencion al publico

2026-08-18 • via Nuitee
G
Gabriele • solo_traveller • it
10
2026-08-17 • via Nuitee
C
Cristina • extended_group • es
8
2026-08-17 • via Nuitee
S
Santiago • extended_group • es
9
Pros:

Muy bien ubicado. Las habitaciones decentes. Me gustó que el personal está disponible las 24h, por lo que pudimos salir sin problemas por la noche.

Cons:

Les robaron datos de la reserva (teléfono, fechas) y hubo algún intento de phising, pero me pudieron confirmar que no eran ellos.

2026-08-16 • via Nuitee
V
Valeria • solo_traveller • it
10
Pros:

Staff cordiale e gentile. Ottima posizione

Cons:

Nulla. Perfetto

2026-08-16 • via Nuitee
N
Natalie • couple • ie
10
Very nice place to stay good location good value for money
Pros:

Very welcoming

Cons:

Nothing

2026-08-16 • via Nuitee
T
Thi Quynh Nga • solo_traveller • fr
9
2026-08-15 • via Nuitee
T
Thomas • couple • nl
9
2026-08-15 • via Nuitee
B
Broussais • solo_traveller • fr
10
Pros:

Le personnel etait accueillant et très

Merci

2026-08-14 • via Nuitee