Hanoi Golden Lotus Hotel & Spa

Hotels
8.9 (2798 reviews)
19 Hang Bac , Hanoi , VN

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean areas
Cons:
Old facilities
Inconsistent room quality
Air conditioning issues

Categories

Cleanliness
8.66
Generally clean, but some reviews mentioned old and somewhat maintained facilities.
Service
9.63
Staff are frequently mentioned as friendly, helpful, and accommodating.
Location
9.47
Excellent location in the old quarter, convenient for tours and dining.
Room Quality
7.92
Basic rooms reported, with some amenities like air conditioning lacking functionality.
Amenities
8.95
General standard amenities available though some areas reported as dated.
Value for Money
8.91
Good value for a central location despite some complaints about room quality.
Food and Beverage
8.46
Breakfast and dining options mentioned but not elaborated on positively.
Overall Experience
9.23
Pleasant stays reported, making the overall experience positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Central Location in Hanoi’s Old Quarter
Golden Lotus Hotel & Spa, nestled on an ancient street in the heart of Hanoi’s Old Quarter, offers a unique stay experience. Just a stone's throw away from Hoan Kiem Lake and Dong Xuan Market, immerse yourself in the vibrant culture and history of the city.

Charming Oriental Decor
Step into air-conditioned rooms adorned with Oriental décor and wooden flooring, creating a cozy and inviting ambiance. Enjoy modern amenities including a personal computer, free Wi-Fi, and a flat-screen TV. The private bathrooms with bath and shower facilities ensure a comfortable stay.

Convenient Facilities and Services
Indulge in a delicious breakfast buffet at Gia Thinh, explore the city with the tour desk's assistance, and make use of free local phone calls. With a 24-hour front desk catering to your needs, your stay at Golden Lotus Hotel & Spa promises convenience and relaxation.

Book your stay now and experience the enchanting blend of tradition and modernity at Golden Lotus Hotel & Spa.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

8.9
Based on 2798 reviews
Cleanliness: 8.66
Service: 9.63
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.23
A
Andrew • couple • gb
9
Great for the price and location.
Pros:

a great location for Hanoi as it’s very central.

Cons:

Our room had a broken shower head which the hotel replaced the next morning and the light from the hallway came into the room from above the room door. I’ve spoke to the hotel about it which they now know about and thanked for the feedback.

2026-10-31 • via Nuitee
T
Tamea • couple • au
8
Good value for money
Pros:

Very close to store, cafe, bars

Cons:

Shower bit dirty

2026-10-30 • via Nuitee
C
Caroline • couple • fr
10
2026-10-30 • via Nuitee
J
JESS • couple • nz
10
Great location, easy stay
Pros:

Great location, easy stay

2026-10-29 • via Nuitee
D
DMITRII • family_with_children • ru
10
2026-10-28 • via Nuitee
N
nikki • family_with_children • gb
10
Pros:

Very helpful and friendly staff. Great communication before arrival. Very clean. Comfortable bed. Perfect location.

Cons:

Nothing

2026-10-28 • via Nuitee
T
Thomas • couple • gb
9
Brilliant stay in the heart of the Old Quarter
Pros:

The property is very well located and close to many cafes and bars and shops. The staff on reception were amazing and were incredibly helpful. Their service is 10/10 and special thanks to Alan for helping with our transfer to Sapa! Definitely recommend!

2026-10-27 • via Nuitee
C
Clement • solo_traveller • au
9
Fantastic - thank you
Pros:

Great location

2026-10-27 • via Nuitee
J
Jarome • family_with_children • au
8
2026-10-27 • via Nuitee
M
Mitja • couple • si
9
Pros:

Very nice staff and great location

2026-10-27 • via Nuitee
D
Dineswori • couple • in
10
Great value for money. Alan and Pencil are very helpful and always smiling.
Pros:

Great location. In the old Quarter walking distance from the train street and excellent Indian Restaurants nearby. Night market and other main attractions nearby. Fabulous Ha Long Cruise in Celina organised by them also Ninh Binh day trip. Very memorable.

2026-10-25 • via Nuitee
S
Sonja • family_with_children • de
9
Pros:

The contact to the hotel was very good, it was supportiv and we got always quick answers.

Everything we booked, e.g. transfers and trips, was organized perfectly. Even the ESim was set up immediately for us.
The room was clean and had everthing we needed, including a water boiler.
The bed was very comfortabel with a good matress!

2026-10-25 • via Nuitee
G
Grasso • family_with_children • au
7
A good value hotel to stay at if you want value and location without feeling uncomfortable.
Pros:

Alan and his staff were exceptional when it came to tour planning and service.

Cons:

Things could have been repared better

2026-10-24 • via Nuitee
G
Giorgia • couple • it
7
Nice base to visit Hanoi
Pros:

The location is perfect! Staff is incredibly helpful - Alan especially!

Cons:

It was a little run down but not too bad.

2026-10-24 • via Nuitee
L
Lara • couple • es
10
Pros:

Alan was very nice and helpful from the beginning

2026-10-22 • via Nuitee
C
Callan • couple • gb
10
2026-10-22 • via Nuitee
F
Filip • couple • cz
10
Pros:

Bylo to perfektní

2026-10-22 • via Nuitee
M
Mariska • couple • nl
3
Goede locatie, maar foto’s komen niet over met de werkelijkheid!
Pros:

Locatie is top. We kwamen in de nacht aan en werden goed ontvangen door de receptionist.

Cons:

Foto’s komen totaal niet over met de werkelijkheid, foto’s zijn door AI gemaakt. Kussensloop was smerig, leek op oud lippenstift of verf, zie foto’s (zijn van 1 kussen en 2 verschillende vlekken). Boven de gordijnen zaten veel spinnenwebben en schimmel in de badkamer. Veel achterstallig onderhoud in de kamer. We waren blij dat we er maar een paar uur hebben verbleven.

2026-10-21 • via Nuitee
F
Francisco • couple • au
10
2026-10-21 • via Nuitee
R
Rawlings • family_with_children • au
10
Pros:

Amazing staff. Beautiful
accommodation. Wonderful breakfast.

Cons:

Just noisy tourists. Can't help them.

2026-10-21 • via Nuitee