Hotel Green Plaza Hakone

Hotels
8.3 (2741 reviews)
Sengokuhara 1244-2 , Hakone , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Fantastic onsen
Beautiful views of Mount Fuji
Cons:
Rooms are outdated
Buffet variety could be improved

Categories

Cleanliness
7.55
Some reviews indicated that the hotel is a bit worn down, especially in the bathrooms.
Service
9.05
The staff received praise for their friendliness and helpfulness.
Location
9.05
The location is highly rated for its proximity to Mount Fuji and nearby attractions.
Room Quality
7.55
Several reviews mentioned that the rooms are old and in need of renovation.
Amenities
8.55
The onsen was frequently highlighted as a fantastic amenity.
Value for Money
8.05
Generally considered good value, but some aspects need improvement.
Food and Beverage
8.05
Food quality was mostly praised, although some guests noted a lack of variety.
Overall Experience
8.55
Most guests had a wonderful experience overall, enjoyed the atmosphere and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:33

Property Description

Scenic Hot-Spring Baths with Mount Fuji Views

Modern Rooms with Traditional Touches

Convenient Location and Nearby Attractions

Immerse yourself in luxury at Green Plaza Hakone, where you can soak in open-air hot-spring baths overlooking majestic Mount Fuji. The hotel's modern rooms feature LCD TVs and private bathrooms, along with traditional tatami flooring for a touch of authenticity. With a prime location just minutes away from Ubako Station and various attractions such as Ashinoko Lake and Pola Art Museum, your stay promises both relaxation and exploration. After a day of sightseeing, unwind with a massage or sauna session, or indulge in a delicious buffet meal. Book your stay now and experience the beauty of Hakone firsthand.

Important information:

Both dinner and breakfast will be served as buffet.

Please note dinner cannot be served after 20:30.

Please note, special requests for meals such as vegetarian or halal meals cannot be accommodated.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 19:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 2741 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.55
A
Anja • solo_traveller • de
8
2026-05-16 • via Nuitee
R
Roeland • solo_traveller • nl
7
Pros:

Het eten van het buffet was goed, vooral de japanse gerechten bij het avondeten.

Cons:

Massaliteit, enigszins verwacht maar toch. Het gebouw en de voorzieningen beginnen op leeftijd te komen, de glans is er vanaf.

2026-05-15 • via Nuitee
D
De Vries • family_with_children • nl
8
Pros:

I liked the breakfast and the dinner. I have gluten allergy, which means, I couldn't eat everything of the buffet. But it was very nice that all the allergens were mentioned.

Cons:

Better coffee if possible 😄

2026-05-15 • via Nuitee
S
Stéphanie • extended_group • fr
9
2026-05-15 • via Nuitee
S
Synnøve Holm • family_with_children • dk
5
Pros:

Flot og enestående udsigt til Mount Fuji. Rolig beliggenhed, med meget kort afstand til kabelbanen.

Cons:

Hele hotellet var meget slidt. Værelset i japansk stil var hyggeligt, men helt tydeligt indrettet i måske 1970-erne, og bar i hvert fald preg af slid tilsvarende mange års brug uden vedligehold. Maden var delvis ok, men mindede om kantinemad. Spisesalen havde kantinepræg, og var ikke hyggelig. Man fik ikke porcelænsservice, men plastiktallerkener elle værre: plastikbakker med inddelte rum, som man ser i et amerikansk fængsel. Vi synes ikke prisen stod i stil med hvad man fik.

2026-05-14 • via Nuitee
N
Natalie • extended_group • us
8
Pros:

Location was amazing and staff was exceptional and so helpful! Dinner was also really good - so much variety so there’s something for everyone. I would definitely stay here again. There’s also such a great view off Mt Fuji!

Cons:

they have central air so our room was really hot and they were renovating our building during our stay, but that’s the only thing

2026-05-13 • via Nuitee
J
Jonas • extended_group • de
3
Absolut veraltetes Hotel mit 3 statt 4 Sternen.
Pros:

Die Lage war gut, Personal war freundlich, Abendessen ist okay

Cons:

Das Hotel ist total veraltet, es ist KEIN 4 Sterne Hotel sondern ein 3 Sterne, das Restaurant ist eine Riesen Halle, die Zimmer sind seit 30 Jahren nicht erneuert und nicht ganz sauber, es gibt keine Bar, kein Café bei dem man nach 16 Uhr einen Kaffee bekommt, generell keinen Cappuccino, das Frühstück ist nicht akzeptabel.

2026-05-13 • via Nuitee
T
Thilini • couple • gb
10
Great view of Mount Fuji from the Onsen. Great place to stay, food was good, the staff were lovely,
Pros:

The location was fantastic, right in the heart of Hakone Springs. Our room had a private onsen and we enjoyed a clear view of Mount Fuji in the morning. We thoroughly enjoyed our dinner and breakfast buffets, which offered a wide variety of exciting dishes. I would definitely recommend staying here.

Cons:

The instructions to get to the property were confusing. We initially walked along the main road from the ropeway, which took eight minutes. The next time we used the three-minute woodland shortcut from the ropeway and it was fine. A clearer description before arrival would have been helpful. We usually took the hotel shuttle to the ropeway and then walked back. The staff were really lovely about it and didn’t mind dropping us off. There is a number you can call to be picked up if required too.

2026-05-13 • via Nuitee
B
Boon Sain • family_with_children • sg
5
Good view and great location but dont think is valued for money if food is part of the equation
Pros:

the location and view, without question is breathtaking

Cons:

the food and the cost. Generally for such pricing, you get good quality Japanese kaiseki meal but you get buffet here which is ok. The spread is good but the same cannot be say of the quality, presentation and also the varieties if you are staying for more than a day. Generally you will see almost nearly same buffet every night and morning if you happened to be staying for more than 1 day. The hotel is very dated and time for a refresh.

2026-05-13 • via Nuitee
S
sawada • couple • jp
5
不満
Pros:

食事は良かった。

Cons:

部屋の壁が防音でなく隣の部屋の方の声が深夜まで続き寝られなかった。

2026-05-12 • via Nuitee
T
Timo • couple • fi
9
Pros:

Onsen was great and dinner too

Cons:

Breakfast good be better

2026-05-11 • via Nuitee
M
Masaaki • extended_group • jp
7
2026-05-10 • via Nuitee
M
Michał • family_with_children • pl
9
2026-05-09 • via Nuitee
S
Sladana • solo_traveller • au
10
Wonderful stop made all the more wonderful when you start the day with a sunrise Onsen soak overlooking Mt Fuji
Pros:

Waking up to the stunning views of Mt Fuji, starting the day with a soak in the Onsen pool, the close proximity to the rope way and the wonderful staff.

Cons:

The hotel is dated but its location and views are well worth the stay.

2026-05-09 • via Nuitee
K
Kamila • couple • pl
10
2026-05-09 • via Nuitee
C
CIGDEM • solo_traveller • tr
8
Pros:

Kaplıca güzeldi. Oda büyüktü.

Cons:

Ulaşımı zorlayıcı. Hava kötü olduğu için Fuji dağını göremedik:(

2026-05-08 • via Nuitee
A
Anirban • couple • nl
10
2026-05-07 • via Nuitee
S
Sonja • family_with_children • nl
9
Geweldig
Pros:

Ontbijt en diner buffet, de onsen en natuurlijk het uitzicht op Mount Fuji

Cons:

nvt

2026-05-06 • via Nuitee
D
Davide • extended_group • it
9
2026-05-06 • via Nuitee
M
Miya • solo_traveller • jp
10
2026-05-06 • via Nuitee