Hotel Green Plaza Hakone

Hotels
8.3 (2851 reviews)
Sengokuhara 1244-2 , Hakone , JP
+81 460-84-8611

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Fantastic onsen
Beautiful views of Mount Fuji
Cons:
Rooms are outdated
Buffet variety could be improved

Categories

Cleanliness
7.55
Some reviews indicated that the hotel is a bit worn down, especially in the bathrooms.
Service
9.05
The staff received praise for their friendliness and helpfulness.
Location
9.05
The location is highly rated for its proximity to Mount Fuji and nearby attractions.
Room Quality
7.55
Several reviews mentioned that the rooms are old and in need of renovation.
Amenities
8.55
The onsen was frequently highlighted as a fantastic amenity.
Value for Money
8.05
Generally considered good value, but some aspects need improvement.
Food and Beverage
8.05
Food quality was mostly praised, although some guests noted a lack of variety.
Overall Experience
8.55
Most guests had a wonderful experience overall, enjoyed the atmosphere and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:33

Property Description

Scenic Hot-Spring Baths with Mount Fuji Views

Modern Rooms with Traditional Touches

Convenient Location and Nearby Attractions

Immerse yourself in luxury at Green Plaza Hakone, where you can soak in open-air hot-spring baths overlooking majestic Mount Fuji. The hotel's modern rooms feature LCD TVs and private bathrooms, along with traditional tatami flooring for a touch of authenticity. With a prime location just minutes away from Ubako Station and various attractions such as Ashinoko Lake and Pola Art Museum, your stay promises both relaxation and exploration. After a day of sightseeing, unwind with a massage or sauna session, or indulge in a delicious buffet meal. Book your stay now and experience the beauty of Hakone firsthand.

Important information:

Both dinner and breakfast will be served as buffet.

Please note dinner cannot be served after 20:30.

Please note, special requests for meals such as vegetarian or halal meals cannot be accommodated.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 19:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.3
Based on 2851 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.55
R
Robyn • family_with_children • au
10
Pros:

Good. Good

2026-09-19 • via Nuitee
M
Marcelo • extended_group • fr
9
2026-09-19 • via Nuitee
G
Greta-Clara • solo_traveller • de
9
2026-09-18 • via Nuitee
V
Vincenzo • extended_group • au
8
It was a good experience, good was good staff polite but there was a big communication barrier as very little people spo
Pros:

It was clean and quiet

Cons:

It is a little bit dated

2026-09-18 • via Nuitee
G
Garry • solo_traveller • au
8
Pros:

Quite, great size room.

Cons:

Rooms need upgrades, very dated

2026-09-16 • via Nuitee
T
Telmapmunoz • solo_traveller • ie
8
2026-09-16 • via Nuitee
G
Gemma • solo_traveller • es
6
No fue nuestra mejor elección
Pros:

Todo estaba muy limpio y el onsen privado nos gustó mucho. El buffet libre tiene muchas cosas y te preparan muchos platos al momento.

Cons:

El hotel es muy antiguo y está en medio de la nada. No hay restaurantes, ni nada cerca y ellos sólo te dan servicio de restaurante a unas horas muy concretas, fuera de ahí... no te puedes tomar nada. Necesita una reforma. Cuando llegamos nos asustamos porque la entrada parece sacada de una peli de miedo de los años 80.
Los baños de las habitaciones para el precio que pagamos dejan nucho que desear.

2026-09-16 • via Nuitee
L
Luigy • extended_group • fr
10
Moment de détente
Pros:

Onsen intérieur et extérieur

2026-09-15 • via Nuitee
A
André • solo_traveller • be
8
Pros:

Situation de l'hôtel, chambre traditionnelle Japonaise, buffet copieux et local, bains propres

Cons:

Rien

2026-09-15 • via Nuitee
Z
Zofia • extended_group • pl
10
Amazing Onsen with a beautiful view. Comfortable Traditional room and amazing cuisine.
Pros:

Amazing Onsen with a beautiful view. Comfortable Traditional room and amazing cuisine.

2026-09-14 • via Nuitee
Y
Yuanhong • extended_group • jp
7
Pros:

ピアノ

2026-09-12 • via Nuitee
R
Rebecca • couple • au
9
Pros:

Buffet dinner - best buffet meal we've ever had.
Private room bath - incredibly relaxing, worth the additional cost, especially in poor weather.

Cons:

The hotel was definitely a bit dated in terms of room decor and appliances.
Perhaps not the hotels fault, but the staff definitely could've been more transparent/informative on the closures (and likelihood of reopening) on the mountain, all transport was closed due to heavy rain overnight at 0900 (although not raining since 0600), a shuttle bus down the bottom of the mtn was offered, however, when we got to the bottom of the mtn 40 mins later most of the transport/attractions had reopened which was disappointing to discover, we definitely would've waited around if we had been informed of the possibility of reopenings.

2026-09-11 • via Nuitee
A
Anders • solo_traveller • us
7
Pros:

Unzen var virkelig god og pæn. Super venligt personale. god shuttle ordning. Hyggelige naturlige omgivelser.

Cons:

Vildt dårlige puder og senge og ikke mulighed for andre puder. Dårlig lugt i elevatorer og lidt røglugt på værelse. Lidt slidt gammelt badeværelse.

2026-09-11 • via Nuitee
A
Allan • couple • au
8
2026-09-11 • via Nuitee
G
GABRIELLA • solo_traveller • it
7
Pros:

Onsen molto bella e pulita. Purtroppo la camera era un po' datata ma il letto era comodissimo. Cena a buffet varia e gustosa, purtroppo non ho mangiato il dessert perché il buffet non prevede nulla per gli intolleranti al lattosio.

Cons:

La colazione poco adatta a chi ha intolleranze. Nessuna bevanda di soya o senza lattosio.basterebve poco.

2026-09-11 • via Nuitee
M
Maiglid • couple • fr
10
Great hotel in a beautiful scenery
Pros:

Beautiful hotel. Weather was terrible for us but in other conditions I imagine that great place to start some hiking and the hotel has beautiful gardens.

Cons:

Other than the store in the hotel, the closest restaurant is about 30min walking and no convenience store at sight. Beware of that.

2026-09-11 • via Nuitee
L
Lukas • solo_traveller • de
7
Pros:

Das Buffet war gut

Cons:

Das hotel ist ganz schön in die Jahre gekommen und könnte sauberer sein.

2026-09-09 • via Nuitee
O
Olivier • couple • ch
10
Excellent hôtel que je recommande
Pros:

Les chambres sont grandes , propres, de beaux jardins, le calme. Le personnel est sympathique et prêt à vous renseigner. Le déjeuner est le dîner sont excellent .

Cons:

Dommage que le café shop ne soit ouvert qu’une heure et demi l’après midi.

2026-09-08 • via Nuitee
N
Nicola • couple • au
4
It was fun to wear the traditional costume but not fun to see how run down the hotel is.
Cons:

Unfortunately we won’t be recommending or returning to this property until the owners make a significant upgrade and inxest in the property.

2026-09-08 • via Nuitee
O
Ophelia • extended_group • us
10
Pros:

Prefect hotel to stay

2026-09-07 • via Nuitee