Hotel Green Plaza Hakone

Hotels
8.3 (2795 reviews)
Sengokuhara 1244-2 , Hakone , jp
+81570092489

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Fantastic onsen
Beautiful views of Mount Fuji
Cons:
Rooms are outdated
Buffet variety could be improved

Categories

Cleanliness
7.55
Some reviews indicated that the hotel is a bit worn down, especially in the bathrooms.
Service
9.05
The staff received praise for their friendliness and helpfulness.
Location
9.05
The location is highly rated for its proximity to Mount Fuji and nearby attractions.
Room Quality
7.55
Several reviews mentioned that the rooms are old and in need of renovation.
Amenities
8.55
The onsen was frequently highlighted as a fantastic amenity.
Value for Money
8.05
Generally considered good value, but some aspects need improvement.
Food and Beverage
8.05
Food quality was mostly praised, although some guests noted a lack of variety.
Overall Experience
8.55
Most guests had a wonderful experience overall, enjoyed the atmosphere and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:33

Property Description

Scenic Hot-Spring Baths with Mount Fuji Views

Modern Rooms with Traditional Touches

Convenient Location and Nearby Attractions

Immerse yourself in luxury at Green Plaza Hakone, where you can soak in open-air hot-spring baths overlooking majestic Mount Fuji. The hotel's modern rooms feature LCD TVs and private bathrooms, along with traditional tatami flooring for a touch of authenticity. With a prime location just minutes away from Ubako Station and various attractions such as Ashinoko Lake and Pola Art Museum, your stay promises both relaxation and exploration. After a day of sightseeing, unwind with a massage or sauna session, or indulge in a delicious buffet meal. Book your stay now and experience the beauty of Hakone firsthand.

Important information:

Both dinner and breakfast will be served as buffet.

Please note dinner cannot be served after 20:30.

Please note, special requests for meals such as vegetarian or halal meals cannot be accommodated.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 19:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 2795 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.55
P
Pbergman • Family • San Diego, California
10
A nice spa trip in the mountains above Hakone
Pros:

This place goes way beyond being just a room for the night, although it is that as well.
First of all, and maybe most importantly, it has a Public Spa available on the basement level. This bath area (separate for men and women by Japanese law) these are a really different experience! For a westerner, the idea of a 100% naked spa may be difficult at first but you get over it pretty quickly. There was a hot sauna, and both inside and outside bathing pools. The outside pool was my favorite because it was raining on the day we were there and that added a lot to the Zen of it. There are also comfortable showering facilities to was off afterwards.
Now, this place is just off one of the skyway stations and is a quick walk from it. But that means there are not a lot of dinner choices around. Not to worry, the hotel has a fairly extensive buffet that was included with the room night. Yes, dinner and breakfast are both included in the room rate, which is a nice touch.
The hotel also gives guests Japanese robes to wear while on the property. Not only do people wear them walking to the spa but also to dinner and breakfast. That made it really easy to dress for meals! :)
Overall, the place is fine, not the nicest place but fair. It is the amenities offered that make this worth the cost.
My family all loved the stay here and even got over the naked in public thing and went back to the spa on the second day!

2026-07-06 • via Tripadvisor
S
Shiho • solo_traveller • jp
3
2026-07-04 • via Nuitee
I
Isabelle • extended_group • ca
10
Très chaleureux
Pros:

Personnel chaleureux, gros buffet, propre, décor charmant, lits comfortables, excellent onsen

Cons:

Rien tout était parfait

2026-07-04 • via Nuitee
R
Rohit • family_with_children • in
10
Great experience of Hakone
Pros:

Buffet dinner
Onsen

Cons:

room furniture was dated

2026-07-04 • via Nuitee
L
Lars • solo_traveller • dk
10
2026-07-03 • via Nuitee
L
Lucy • solo_traveller • gb
10
The best true Japanese experience
Pros:

What a find! A genuine Japanese experience. The traditional onsen was perfect and unique for any UK traveller not used to getting their kit off. But once you got over yourself...magic!

Cons:

Lots of walking....but really, it's so beautiful its not really a negative.

2026-07-03 • via Nuitee
V
Valeria • family_with_children • ch
8
Très bien
Pros:

L’onsen!

Cons:

L’onsen n’est pas ouvert le matin et le personnel du restaurant etres strict avec l’horaire de fermeture, à 10’ de la fin ils nous ont envoyé petit déjeuner dans la chambre.

2026-07-02 • via Nuitee
V
Victoria • family_with_children • de
10
2026-06-29 • via Nuitee
D
Divas • family_with_children • us
8
Nice, relaxing and quiet escape….
Pros:

Scenic! We had a Japanese style room on 2nd floor with Mt Fuji view from the room. Very close to and walkable to and from ropeway (cable car), and they have shuttle as well to pick up and drop off with suitcases. Surprised by Onsen setup being so elaborate!

Cons:

It is isolated, seemed nothing around…so you are stuck to what hotel offers although we only stayed there for a night and didn’t have time to explore.

Also surprised by Onsen being nude only with no age guidelines (my wife and underage daughter did not go) and mandatory minimal charge person irrespective of Onsen use. But I had not read fully about Onsen guidelines at the time of booking…so probably my fault.

2026-06-27 • via Nuitee
P
Pooja • couple • fr
10
Un séjour mémorable avec une superbe vue sur le Mont Fuji !
Pros:

Capsule propre et confortable, emplacement pratique, personnel accueillant. Très bonne expérience.

Cons:

Rien, tout était excellent.

2026-06-25 • via Nuitee
E
Eileen • family_with_children • de
10
Das Hotel ist ein Understatement , es ist viel schöner als auf den Fotos
Pros:

Das Hotel ist wirklich sehr toll. Der hauseigene traditionelle Onsen ist sehr empfehlenswert. Das Essen ist abwechslungsreich und japanisch, was uns total gefallen hat. Wir hatten von unserem Zimmer sogar tolle Sicht auf den Fuji, der sich glücklicherweise zeigen wollte. Unser Zimmer war sehr geräumig und hatte ausreichend Platz für 3 Erwachsene und 1 Kleinkind.
Der angebotene shuttle von und zu den Tal Stationen / Bus Stationen hat hervorragend geklappt, aber Achtung nicht mit jedem Netz hat man überall Empfang, ich fand da airalo als nicht so geeignet. In der Nähe am See konnte man die Gegend etwas erkunden und auch die Station zum Berg und den Schwefel Quellen war nicht weit entfernt.

Cons:

Da gab es nichts, wir hätten länger bleiben sollen

2026-06-24 • via Nuitee
R
Ronaldo • couple • br
10
Incrivelmente agradavel
Pros:

O hotel é extremamente luxuoso e bonito! As acomodações são bem confortaveis, escolhi dormir em futon, e me surpreendi com o conforto que era o quarto. O espaço do quarto é muito amplo também. Para quem nunca tinha dormido no chão foi uma experiencia muito legal! O onsen é bem agradavel e quente, eles também fornecem um panfleto ensinando como usar e como se comportar no local.

Cons:

O banheiro do quarto tinha um aspecto de velho e meio sujo. A banheira também parecia velha e nao tive interesse em utilizar, já que tem um onsen. Tirando isso foi o que me incomodou apenas, o banheiro de forma geral.

2026-06-22 • via Nuitee
L
Landry • solo_traveller • fr
10
Pros:

L'hôtel était assez isolé, parfait pour se couper du monde et profiter des bains.

2026-06-22 • via Nuitee
H
Hsienwen • extended_group • tw
9
2026-06-19 • via Nuitee
S
Santiago • couple • us
10
2026-06-19 • via Nuitee
M
Matthew • solo_traveller • au
10
Pros:

Amazing views of Fuji from our bedroom, the garden and the onsen made the hotel feel very special. Staying at the hotel meant getting the view first thing in the morning before the clouds rolled in! Buffet breakfast and dinner was really tasty. Great variety and quality.

Cons:

N/a

2026-06-16 • via Nuitee
H
Harry • extended_group • gb
10
Pros:

room was great. we had a surprise fuji view. unebelievable view

Cons:

nothing

2026-06-15 • via Nuitee
A
Alberto • couple • us
9
Pros:

Having the dinner included was a great value and actually very good

2026-06-14 • via Nuitee
B
Brett • extended_group • us
8
Pros:

Beautiful setting

Cons:

Close to the ropeway

2026-06-14 • via Nuitee
S
Sandro • solo_traveller • br
9
Muito bom
Pros:

Comodidades, quarto espaçoso

Cons:

Nada

2026-06-13 • via Nuitee