Petra Palace Hotel

Hotels
8.3 (342 reviews)
Wadi Mousa,tourist road , Wadi Musa , JO

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent location near Petra (5–7 minutes' walk)
Helpful and attentive staff (named staff praised)
Spacious, comfortable rooms
Good amenities: pools, gym, reserved parking
Multiple guests highly recommend the hotel
Cons:
Booking/availability issue: hotel listed as under maintenance and guest redirected to distant resort (extra cost, wasted time)
Cleanliness concerns for some rooms (dust/hair on floor)
Inconsistent food: limited breakfast or evening menu for some guests

Categories

Cleanliness
7.6
Mixed reports: several guests praised cleanliness, but at least one review mentioned floor dust and hair not cleaned well, lowering the score slightly.
Service
8.9
Generally strong: multiple reviews call staff (Safi, Mohamed and others) very helpful and respectful; one issue related to booking platform responsiveness rather than hotel staff.
Location
9.3
Very positive: repeatedly noted as conveniently close to Petra (5–7 minutes walk), consistently highlighted as a major advantage.
Room Quality
8.4
Rooms described as spacious and comfortable by several guests, though one guest noted cleanliness issues on the floor which slightly reduces the score.
Amenities
8.3
Positive mentions of pools, gym and reserved parking; resort alternative had good amenities (pool, gym) which guests appreciated.
Value for Money
8.1
Generally perceived as good value by multiple guests (one review called it the best by price-quality), though booking/availability problems impacted perceived value for at least one guest.
Food and Beverage
7.6
Mixed: some guests praise a wide breakfast buffet, others report limited breakfast selection and an evening menu constrained by external factors, so overall slightly below average.
Overall Experience
8.2
Overall positive experiences and strong recommendations from several guests, tempered by significant booking/availability issues for at least one visitor which affected their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 03:23

Property Description

Luxurious Accommodation
Experience a stay like no other at Petra Palace Hotel, where every room offers stunning views of Petra mountains or the inviting pool. Relax in the cozy seating area equipped with a satellite TV and minibar.

Relaxation and Wellness
Indulge in ultimate relaxation at our hotel's steam bath, where sauna and massage services await. Take a dip in one of our two outdoor swimming pools or soak up the sun on the terrace.

Gourmet Dining Experience
Savor delicious meals at our restaurant on the first floor, boasting picturesque views of the pool. Enjoy a variety of breakfast, lunch, and dinner buffets that will tantalize your taste buds.

Book your stay at Petra Palace Hotel now for an unforgettable experience.

Important information:

Please check visa requirements before traveling.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMM

Location

Guest Reviews

8.3
Based on 342 reviews
Cleanliness: 7.6
Service: 8.9
Location: 9.3
Room Quality: 8.4
Amenities: 8.3
Value for Money: 8.1
Food and Beverage: 7.6
Overall Experience: 8.2
I
Iris • couple • nl
8
Prima
Pros:

Mooie grote kamer

Cons:

Er waren twee zwembaden, eentje was leeg en in de ander was het water niet schoon. Wel jammer aangezien ik wel had willen zwemmen

2026-10-31 • via Nuitee
M
Maryna • couple • ua
10
2026-10-30 • via Nuitee
M
Maryna • extended_group • ua
10
2026-10-30 • via Nuitee
M
MARIA • couple • it
7
Passabile
Pros:

La vicinanza al entrata di Petra ,la camera era pulita e ci hanno fatto il letto secondo giorno che abbiamo dormito la

Cons:

La signora della reception non ci ha fatto sapere che c’è una sauna con bagno turco ,lo abbiamo scoperto solo la sera prima di partire,La colazione,nessuno in sala il secondo giorno il chef e stato molto scortese 👨🏻‍🍳 ho chiesto se e possibile avere un uovo 🍳 e ha detto di no 🫣,dopo di che si è messo seduto fuori in terrazzo a fumare e stava con il telefono cosa poco professionale specialmente se lo fai davanti alla gente che sta mangiando in sala ! Cornetti 🥐 di 2 giorni prima o chi sa da quando duri e gommosi ,muffin comprati al supermercato e caffè lo devi preparare da soli perché non c’è una machina ! La piscina era vuota ! Peccato perché tutto sommato è un buon albergo devono però lavorare su la cortesia ,accoglienza e servizio 🙏

2026-10-22 • via Nuitee
K
Khuta • solo_traveller • ge
10
2026-10-16 • via Nuitee
K
károly • family_with_children • hu
10
tiszta kellemes hotel, jó reggelivel.
Pros:

Tiszta rendes szálloda, nagyon jó reggelivel.

2026-10-14 • via Nuitee
J
James Bilsland • extended_group • gb
8
2026-09-18 • via Nuitee
M
Martin • couple • fr
8
Très bon séjour, proche du centre et de Petra, personnel très agréable et Flexible. Attention au petit déjeuner et aux t
Pros:

Hôtel fraîchement rénové, personnel très gentil et chambre impeccable

Cons:

Le petit déjeuner n’était pas à la hauteur du lieu, et malheureusement l’hôtel est toujours en travaux, avec des ouvriers constamment présent proche de la piscine (rendant inconfortable la baignade pour les femmes)

2026-09-17 • via Nuitee
M
Michael • extended_group • de
10
Pros:

Ein sehr komfortables Hotel in hervorragender Lage. Wir haben uns sehr wohl gefühlt. Der Swimmingpool nach dem Besuch der Tempel war genau das rochtoge. Sehr bemühtes Personal.

Cons:

Nichts.

2026-09-11 • via Nuitee
A
ABDULAZIZ • family_with_children • sa
1
تجرّبه سيئة من الفندق ومن بوكينج
Pros:

لا شي تحت الصيانه ولم يتم استقبالي

Cons:

الحذر من ان تحجز بهذا الفندق

الحذر من ان تحجز بهذا الفندق

الحذر من ان تحجز بهذا الفندق

الحذر من ان تحجز بهذا الفندق

الحذر من ان تحجز بهذا الفندق

الفندق تحت الصيانه ولا يستقبل زوار
لا اعلم لماذا الفندق موجود بقائمة الحجوزات بتطبيق بوكينج وهوا خارج خارج عن الخدمه
لقد ذهبت إلى الفندق بيوم الحجز وتم تحويلي إلى منتجع جدا بعيد عن وادي موسى على حسابي الشخصي ( لم يوفروا لي الفندق اي مواصلات للذهاب والعوده من الفندق لزيارة البتراء )
فقط الذهاب والعوده إلى المنتجع كلفني ما يقارب 30 دولار
لقد اهدرت يوم كامل من اليومين المجدولة لزيارة البتراء فقط للتاكد من وضع المخيم والبحث عن فندق آخر
مع العلم بان المخيم كان جميل وهادى بوسط الجبال والطبيعة المحيطة به جدا جميله والخدمات بالمنتجع من مسبح وصالة رياضيه ونظافه يصلح المنتجع لمن يحب الهدوء والعزلة باحضان الطبيعة
وصاحب المنتجع كان جدا متعاون ومحترم
بالأخير اعتقد بان بوكينج يتحمل الملامه الأكبر لعرض هذا الفندق بالتطبيق وخدمة العملاء لم تكون متجاوبه بشكل اسرع حيث انهم عرضوا علي فنادق ثاني يوم بعد تاريخي حجزي

2026-07-22 • via Nuitee
T
Tweissi • couple • jo
1
2026-07-14 • via Nuitee
D
Dawleh • couple • jo
1
Pros:

I didn’t got my money back

2026-06-26 • via Nuitee
F
Formaro • family_with_children • it
9
2026-05-26 • via Nuitee
R
renard • couple • fr
6
Hôtel veillisssant avec des travaux d’extension en cours
2026-05-21 • via Nuitee
I
Inès • solo_traveller • fr
8
Pros:

L'hôtel est idéalement situé pour la visite du site de Petra. Les chambres sont spacieuses et les piscines agréables. Le personnel y est très serviable. Nous y avons séjourné 2 nuits et le recommandons à tous.

2026-05-16 • via Nuitee
M
María de los Angeles • couple • ar
10
2026-05-08 • via Nuitee
M
michael • couple • us
7
Very good, and a hugely appreciative of Safi's advice.
Pros:

The location of the Hotel is very convenient for Petra and the room was very comfortable. The reception staff Safi and Mohamed were excellent and very helpful.

Cons:

The food menu in the evening is limited but this is due to current geopolitical tensions beyond their control.

2026-04-20 • via Nuitee
R
Robert • solo_traveller • cz
8
2026-04-10 • via Nuitee
L
liz • couple • il
10
2026-04-08 • via Nuitee
M
Minji • solo_traveller • kr
7
Pros:

페트라 입구랑 가까워서 좋아요.

Cons:

바닥 먼지와 머리카락 청소가 잘 안되어 있어요. 조식 종류도 별로 없고 맛도 없어서 아쉽지만 페트라와 가까운 위치는 정말 좋아요.

2026-04-05 • via Nuitee