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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Packed lunches
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Billiards
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Darts
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Non-smoking throughout
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Daily housekeeping
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Shared lounge/TV area
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Special diet menus - on request
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Kid meals
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Live music/performance
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Harbour Views and Stylish Rooms
The Kirkwall Hotel offers picturesque views of the Orkney Islands' harbour, complemented by modern en suite rooms featuring all the necessary amenities for a comfortable stay.
Fine Dining and Local Flavors
Indulge in a culinary experience at the Harbour View Restaurant, where you can savor a variety of dishes made from locally sourced ingredients, or unwind at Skippers Bar with a selection of Orkney ales and whiskies.
Convenient Location and Leisure Activities
Situated a short stroll away from Kirkwall's main shopping area, guests can easily explore nearby attractions such as the Orkney Museum and Saint Magnus Cathedral, with the added convenience of free Wi-Fi and parking at the hotel.
Book your stay at The Kirkwall Hotel for a memorable Orkney getaway.
Please note that this hotel does not accept American Express credit cards.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 16 years old stay for £12.50 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Situation. Staff.
Too pricey. Obvious lack of competition.
Flott rom
Frokosten var ikke bra. Enkelt utvalg som på et billig hotell.
Great location and wonderful large rooms. Staff were excellent
Price seemed very high but at least backed up by quality
Great location. Clean and spacious room and bathroom. Friendly staff. Great food in the restaurant for dinner.
Buffet breakfast food did not get replaced near the end of the breakfast time frame. So the last guests did not have the full breakfast options.
Nice hotel in a great location in Kirkwall. Dinner was good. No major complaints.
The room had an old, musty smell.
The location of the hotel was excellent with easy access to the centre of Kirkwall. Breakfast was good albeit the pastries could be better. The food at dinner was excellent and we were able to share the delicious pizza without trouble. The hotel had a very comfortable lounge on the first floor which was a real bonus. My suite was comfortable and had all the facilities I wanted. The staff were all great.
The lift was interesting but characterful. It can get very busy if there are large tour groups.
Good breakfast,great location
Nothing much
Location
Room not clean
They did not clean the room every day
I had to ask for towels three times
Food in restaurant was horrible and expensive
Excellent location right on waterfront and within blocks to all the shops and restaurants.
Some renovations going on - there were no issues with noise but the front is covered in a tarp.
Hotel caratteristico perché storico. Ottima posizione, a due passi dal porto e dal centro. La nostra camera era stata ristrutturata ed era molto accogliente, con parecchio tweed. Letti comodi, con biancheria molto fine e curata. Bellissima vista sul porto e sulla baia.
Comodo il parcheggio gratuito a due minuti a piedi dall'hotel.
La ragazza alla reception, non all'altezza dell'hotel. Parlava molto velocemente e non ha cercato di farsi capire nemmeno quando l'abbiamo pregata di parlare più lentamente perché non comprendevamo. Gentile il resto del personale.
Great location. Friendly staff. Comfortable room and nice restaurant.
Good location but a very poor quality hotel. We booked a harbour view room and on arrival discovered that scaffolding was being erected in front of our window as the roof was going to be replaced. Reception did not have another room available and said there was nothing else that they could do. We had to keep the blind down on our window for the 4 days we stayed at the Kirkwall as workmen were constantly on the scaffolding outside our window. with continuous noise from 8am to 6.30pm each day . Reception also stated that guests were emailed about the works which is untrue as we did not receive any prior communication. We were then told that compensation would be offered but we would not get this as we had booked through an agent!! Overall the reception staff were very unhelpful and gave conflicting views on the works and compensation .
Had dinner in their restaurant the first evening and the quality of the food was to say the least very poor and the member of staff serving us agreed and said we would not be charged for dinner. Their actual words were the dinner was not to their usual standard and she was very sorry for what we had been served. We did not have any more evening meals at the Hotel.
Breakfast was shambolic due to large bus parties and when we asked for some hot milk we were told that as they were very busy they would provide some as soon as possible, eventually we received the equivalent of an egg cup of hot milk. We asked for more much to the frustration of the server and received another egg cup of milk. The following morning i requested a kipper from the menu and it was served half cooked. Overall an extremely disappointing stay at the Kirkwall Hotel.
Clean,comfortable, friendly & helpful staff.
Easy to find & check in late at night when coming off the ferry from Shetland
Great location
Loved the harbour view each morning
Very warm room and had to open the window during the day to keep the temperature down but at night had to close the windows to keep harbor activity noise out. Wish there was a fan
Amazing staff, great location, and so walkable!
Not a thing.
We had dinner here one night but didn't stay overnight. The food was quite good but extremely expensive. The wating staff were friendly but probably overwhelmed by a large coach party. Overall we were not impressed. We waited five minutes, despite prebooking, before anyone paid any attention to us, and had to pay at the bar when leaving because "the waiting staff were having their dinner." There are cheaper and more attentive options in Kirkwall.
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