Kristal Hotel - All inclusive - Fully renovated

Hotels
8.1 (1453 reviews)
Golden Sands , Golden Sands , BG
+359 52 389 030

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean pool
Cons:
Poor cleanliness
Bad food quality
Inconsistent service

Categories

Cleanliness
7.18
Multiple reviews highlighted poor cleanliness with specific mentions of unclean rooms and towels.
Service
9.15
Generally positive feedback regarding staff friendliness, though some reviews noted unprofessional service.
Location
8.19
Mixed reviews about location; while it was convenient, some guests found it too far from the beach.
Room Quality
6.64
Negative feedback about room quality including outdated furniture and insufficient cleaning.
Amenities
8.67
Positive assertions about amenities such as the pool and various activities offered.
Value for Money
8.63
General agreement that the hotel offered good value, though quality did not align with 4-star expectations.
Food and Beverage
7.18
Food quality was often criticized for being bland and repetitive, with limited drink options.
Overall Experience
9.15
Despite some issues, many guests feel positively about their overall stay, indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:01

Property Description

Luxurious Accommodation Choices
Kristal hotel offers elegantly decorated standard twin rooms, cosy family rooms, and spacious superior double rooms, ensuring a comfortable stay for every guest.

Wellness Paradise
Indulge in relaxation at the hotel's wellness zone, featuring an indoor swimming pool, massages, steam bath, hammam, hot tub, and more. Pamper yourself and rejuvenate your senses during your stay.

Convenient Amenities and Activities
From the outdoor swimming pool with a child section to the on-site tennis court, gym, and open-air fitness options, Hotel Kristal provides a range of activities for guests to enjoy. Explore nearby shops, bars, and even an aqua park for a truly unforgettable experience.

Book now to experience the perfect blend of luxury and leisure at Hotel Kristal!

Important information:

During the winter of 2024, a complete renovation of hotel rooms has been done.
All rooms have a new design and furniture, laminated floors and modern bathrooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 1453 reviews
Cleanliness: 7.18
Service: 9.15
Location: 8.19
Room Quality: 6.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 7.18
Overall Experience: 9.15
C
Cojanu • family_with_children • ro
7
2026-09-19 • via Nuitee
P
Péter • solo_traveller • hu
9
2026-09-18 • via Nuitee
C
Cosmin • family_with_children • ro
10
2026-09-18 • via Nuitee
T
Toni • solo_traveller • bg
10
2026-09-18 • via Nuitee
H
Hatidzhe • family_with_children • bg
9
2026-09-18 • via Nuitee
Z
Zuzana • solo_traveller • sk
10
Pros:

Hotel mal aj zadný východ, vďaka ktorému sa skrátila cesta na pláž. Bazén super, jedlo tiež fajn, vždy bolo z čoho vybrať.

2026-09-17 • via Nuitee
M
Marian • family_with_children • ro
8
2026-09-17 • via Nuitee
V
ventura • couple • il
10
טוב מאוד
Pros:

המזרן היה ישן ורך התלוננו והחליפו לנו למזרן חדש
חוץ מזה הכל היה נהדר ממליץ מאוד

2026-09-17 • via Nuitee
F
Florin • couple • ro
8
2026-09-17 • via Nuitee
A
Ali • couple • be
7
Prix tres competitif malgre la qualite mediocre de hotel
Pros:

Le service

Cons:

La mer est loin de l hotel

2026-09-16 • via Nuitee
Кара • couple • bg
9
2026-09-16 • via Nuitee
Кара • couple • bg
9
2026-09-16 • via Nuitee
J
Jan • family_with_children • de
4
Normales Urlaubshotel mit wenig Komfort
Pros:

Nichts

2026-09-15 • via Nuitee
C
Cristian • couple • ro
9
Camere confortabile, servicii foarte bune! Surpriza de aniversare din partea hotelului!
Pros:

Totul

2026-09-14 • via Nuitee
S
Stano • extended_group • sk
7
2026-09-14 • via Nuitee
L
Leif David • solo_traveller • is
8
Fimm daga dvöl á Kristal
Pros:

Staðsetningin var góð. Nálægt ströndinni og veitingastöðum. Maturinn var í lagi en ekkert meira en það. Starfsfólkið Albert og Christina báru af. Rúmið var þægilegt. Þjónusta í móttökunni góð.

Cons:

Okkur fannst of mikill hávaði, of há tónlist. Stundum er þögnin góð. Þetta er einstaklingsbundið, það vitum við. Loftræstingin mætti vera betri. Internetið var lélegt. Ekki skipt á rúmum í 5 daga dvöl og ræsting mjög mismunandi eftir dögum.

2026-09-14 • via Nuitee
P
Pauna • couple • ro
10
RELAXARE MAXIM
Pros:

TOTUL

Cons:

NIMIC DE REPROSAT

2026-09-14 • via Nuitee
T
Timea • extended_group • ro
7
Pros:

The room and the facilities were matching what we expected, beds are really comfortable. Cleaning lady came daily to supply the room and get things together. Pool area was also very nice well maintained.

Cons:

Since it is not an extra luxurious hotel we did not expect a big deal from it but we believe kindness shouldn't come with a price. Staff was pretty cold, we would only get a forced smile now and then.
AC was not working too well, luckily it wasn't very hot season otherwise we would've died.
When it comes to meals we have a couple of things to add.
1. If you have specific meats you can't eat you are in trouble here because most of the meals don't have a the type of meat they used, so you might as well just choose safe options or eat vegetables.
2. The desserts are horrible.
3. Our last day we went for breakfast at 10:15( breakfast closes 10:30). At 10:30 they were gathering everything there was no chance to get one more bite of anything, not even water. I understand there's a timetable but there were still people dining I am not sure why it is necessary to rush like that,we've never seen anything like this before.

2026-09-14 • via Nuitee
Пламена • solo_traveller • bg
8
2026-09-14 • via Nuitee
E
Ewa • family_with_children • pl
7
Nigdy więcej mimo miłej obsługi.
Pros:

Sam hotel dość w porządku. Największy problem rodzi się, kiedy podróżuje się autem. Parking niestety nie jest przy hotelu tylko w oddalonym nieopodal miejscu - który zarządzany jest przez osoby spoza hotelu. Nas niestety spotkało wiele nieprzyjemności ze strony osób pracujących na parkingu - łącznie z wypowiadaniem przekleństw w naszą stronę o tym, jak wykupione miejsce parkingowe zostało zajęte przez inne samochody. Uszkodzono również na nim auto mojego brata. Niestety hotel nie pomógł nam w zaistniałej sytuacji. Mimo obsługi, która na prawdę była w porządku, czasem podczas kolacji po godzinie brakowało potraw, które były "charakterystyczne" dla danego dnia lub nieprzestrzeganie przez personel ustalonych zasad . Niestety hotel ani miejscowość więcej nie będzie na mojej liście do powrotu. Pokoje sprzątane codziennie, czysto. W zasadzie miejsca na basenie w ciągu dnia dostępne.

Cons:

Brak jasnych zasad, brak potraw podczas kolacji - potrawy szybko się kończyły, a hotel nie był przygotowany na serwowanie dań w czasie trwania kolacji. Brak miejsc na plaży przynależących do hotelu.

2026-09-14 • via Nuitee