Kristal Hotel - All inclusive - Fully renovated

Hotels
8.1 (1223 reviews)
Golden Sands , Golden Sands , bg

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean pool
Cons:
Poor cleanliness
Bad food quality
Inconsistent service

Categories

Cleanliness
7.18
Multiple reviews highlighted poor cleanliness with specific mentions of unclean rooms and towels.
Service
9.15
Generally positive feedback regarding staff friendliness, though some reviews noted unprofessional service.
Location
8.19
Mixed reviews about location; while it was convenient, some guests found it too far from the beach.
Room Quality
6.64
Negative feedback about room quality including outdated furniture and insufficient cleaning.
Amenities
8.67
Positive assertions about amenities such as the pool and various activities offered.
Value for Money
8.63
General agreement that the hotel offered good value, though quality did not align with 4-star expectations.
Food and Beverage
7.18
Food quality was often criticized for being bland and repetitive, with limited drink options.
Overall Experience
9.15
Despite some issues, many guests feel positively about their overall stay, indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:01

Property Description

Luxurious Accommodation Choices
Kristal hotel offers elegantly decorated standard twin rooms, cosy family rooms, and spacious superior double rooms, ensuring a comfortable stay for every guest.

Wellness Paradise
Indulge in relaxation at the hotel's wellness zone, featuring an indoor swimming pool, massages, steam bath, hammam, hot tub, and more. Pamper yourself and rejuvenate your senses during your stay.

Convenient Amenities and Activities
From the outdoor swimming pool with a child section to the on-site tennis court, gym, and open-air fitness options, Hotel Kristal provides a range of activities for guests to enjoy. Explore nearby shops, bars, and even an aqua park for a truly unforgettable experience.

Book now to experience the perfect blend of luxury and leisure at Hotel Kristal!

Important information:

During the winter of 2024, a complete renovation of hotel rooms has been done.
All rooms have a new design and furniture, laminated floors and modern bathrooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs BGN 20 per day.

Location

Guest Reviews

8.1
Based on 1223 reviews
Cleanliness: 7.18
Service: 9.15
Location: 8.19
Room Quality: 6.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 7.18
Overall Experience: 9.15
C
Claudiu • family_with_children • ro
8
Pros:

The food was very good in All inclusive style. Quite clean rooms and a very good staff.

Cons:

Very cold in the room. That's because also the weather was cold when we traveled in the beggining of May.

2026-05-30 • via Nuitee
G
Ghita • couple • ro
10
Pros:

tot

2026-05-29 • via Nuitee
U
Ulgyan • family_with_children • bg
10
2026-05-29 • via Nuitee
Мария • family_with_children • bg
8
2026-05-29 • via Nuitee
C
cengiz • family_with_children • tr
1
Personel çok suratsız
Pros:

Basit ve küçük olması

Cons:

Yemek saatlerini habersiz şekilde değiştirmeleri
Resepsiyonda yemek saati 20:30 bittiğini yazmasına rağmen Restorant 20:00 da kapanıyor
Lobi bar 23:00dan 5dk önce sipariş vermeyi kesiyor…

2026-05-27 • via Nuitee
D
Deniz Gozde • family_with_children • bg
5
Pros:

Otel güzel sayılır, personel oldukça kibar ve yardımcıydı. Havuz güzeldi, kapalı havuz biraz serindi ama idare edilebilirdi

Cons:

Yemekleri çeşitli fakat lezzetsizdi. Akşamları lobide insanlar toplandığında oldukça gürültü oluyor ve bina yapısından dolayı tüm ses odalarda biraz rahatsız edici oluyor

2026-05-26 • via Nuitee
V
Violeta Usturoiu • solo_traveller • ro
10
Pros:

Personalul foarte atent,mâncarea bună, camere curate și spațioase

Cons:

Piscina interioara avea apa rece și cam mica ptr capacitatea hotelului
Având în vedere ca am fost la acest hotel pe 1 mai ,vremea a fost f rece dar nici hotelul nu era f bine încălzit
Era necesar sa fii bine imbracat

2026-05-26 • via Nuitee
G
George Stefan • solo_traveller • cy
8
Pros:

K

Cons:

Pentru cafea trebuia sa plătim, capuccino, late etc

2026-05-24 • via Nuitee
M
Mathias • extended_group • at
7
War eigentlich ein sehr schöner Ausflug
Cons:

Es war sehr laut wenn die Rumänen feiern

2026-05-24 • via Nuitee
R
Rizea Tamara • solo_traveller • ro
7
2026-05-23 • via Nuitee
C
Cristina • solo_traveller • ro
9
2026-05-21 • via Nuitee
I
Ivanciu • solo_traveller • ro
10
Pros:

Mâncarea bună și suficientă
Băutură buna
Distracție excelenta

Cons:

Cam frig in camera

2026-05-15 • via Nuitee
P
P • solo_traveller • ca
8
Pros:

Nice hotel and very well maintained, excellent showers and bathroom was immaculate, balcony was facing the street which allowed you to sleep at any time of the day.

Vassili at the front desk is always ready to go out of his way to accommodate all needs and wants.

Cons:

The price of parking is 15 Euros per day, and even if you have a reservation, not sure of having a space next to the hotel, as their secondary parking is 10min away.

Although it is specified on the booking website, if you're gonna pay for something at least specify that the parking is not going to be next to the hotel.

2026-05-12 • via Nuitee
Z
Zaharia • family_with_children • ro
7
2026-05-08 • via Nuitee
T
Teodora • family_with_children • ro
9
2026-05-07 • via Nuitee
M
Mihai • extended_group • ro
8
2026-05-07 • via Nuitee
O
Oana • family_with_children • ro
1
2026-05-07 • via Nuitee
D
Dumitrescu • couple • ro
6
2026-05-06 • via Nuitee
L
Ludmila • couple • ro
10
2026-05-05 • via Nuitee
A
Andrei • extended_group • ro
5
Dezamăgitor! Nu recomand, cel puțin în extrasezon…
Pros:

Animatorii mi-au plăcut! Tineri, zâmbitori, haioși…

Cons:

Mizerie în cameră (firimituri,păianjeni, gândăcei,fire de păr, etc)…
Nu am avut căldură (am mers în Varna și am achiziționat aeroterma în condițiile în care de 1 mai este destul de frig pt copii- în cameră erau 18 grade)
Mizerie în curtea exterioară (probabil de sezonul trecut)
Parcare hotelului este ff mică (10/20 autoturisme în condițiile în care hotelul cred ca are 200 sau mai multe camere) . Am fost abilitat sa duc autoturismul într-o parcare la 500 m de hotel,în condițiile în care celor care lăsau mașinile pe avarii să-și care bagajele la hotel,li se ridicau autoturismele…15 euro parcarea

2026-05-05 • via Nuitee