AKA Patagonia

Hotels
8.7 (245 reviews)
Gabriel Silva (CAMINO 1) huerto 151 , Puerto Natales , CL

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Cycling
See all facilities

Review Highlights

Pros:
Beautiful architecture
Incredible views
Friendly staff
Clean rooms
Cons:
Location is a bit far
Cleanliness issues
Limited food options

Categories

Cleanliness
8.16
Several complaints regarding cleanliness, specifically about a dirty jacuzzi and issues with shower water.
Service
9.63
Many positive reviews highlight friendly and helpful staff, though some users reported inadequate service at times.
Location
8.67
Mixed reviews on location, some found it out of town and inconvenient, while others enjoyed the tranquility.
Room Quality
9.12
Rooms described as nice, clean, and well-appointed, with positive comments about their layout and decor.
Amenities
8.65
Amenities available but some not functioning properly; overall quality appeared good but requires more consistency.
Value for Money
8.11
Some guests felt the pricing was high compared to service quality, particularly with breakfast and limited staff.
Food and Beverage
7.66
Breakfast was noted as basic with some complaints about fruit and processed items, affecting overall dining experience.
Overall Experience
9.63
Overall, guests had a very positive experience, with many recommending the hotel despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:08

Property Description

Free Bikes and Outdoor Spaces: AKA Patagonia offers free bikes for guests to explore the beautiful surroundings, along with a garden, shared lounge, and terrace to relax and unwind.

Comfortable Rooms with Mountain Views: Each room at the hotel features a desk, cozy bed linen, and a balcony with stunning mountain views. The private bathrooms are equipped with modern amenities like a shower, free toiletries, and a hairdryer, ensuring a comfortable stay.

Concierge Service and Tour Desk: The property provides a concierge service and tour desk to assist guests in planning their adventures and making the most of their stay in Puerto Natales. Additionally, free WiFi is available throughout the property for added convenience.

Experience the beauty of Patagonia at AKA Patagonia and make your reservation now to enjoy a memorable stay filled with adventures and relaxation.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PUQ

Location

Guest Reviews

8.7
Based on 245 reviews
Cleanliness: 8.16
Service: 9.63
Location: 8.67
Room Quality: 9.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 9.63
R
Ramiro • couple • uy
7
La atención no estuvo a la altura del precio pagado
Pros:

Las cabañas son de diseño y super lindas. La cama es muy cómoda, y la habitación bien calentita.

Cons:

Pagamos esta habitación específicamente para poder usar la tina de agua caliente durante las 2 noches. Llegamos la primera noche y el agua de la tina estaba hirviendo, literalmente imposible de utilizar. Le escribimos a la encargada y nos indicó que no se podía agregar agua fría, sino únicamente apagar el termostato automático.

Esperamos aproximadamente una hora y el agua no bajaba de temperatura, por lo que salí a buscar un palo para poder mover el agua y acelerar el enfriamiento. Aun así, no fue suficiente. Continué buscando alguna solución y encontré una manguera a lo lejos, que conecté al grifo para poder agregar agua fría. Fue lo que finalmente nos permitió utilizar la tina; de lo contrario, no hubiéramos podido usarla.

Consideramos que tener que resolver por nuestra cuenta un problema básico de la habitación no corresponde con el precio que pagamos por el alojamiento. La atención y la solución recibida tampoco estuvieron a la altura del precio de la habitación ni de lo que se ofrece al reservarla.

2026-09-14 • via Nuitee
M
Maria Juliana • extended_group • cl
10
Muy agradable
Pros:

Moderno, limpio y funcional… zona muy tranquila para descansar y a 10 minutos en auto del centro

Cons:

Una mañana no tuvimos agua caliente

2026-09-07 • via Nuitee
T
TIAN • solo_traveller • cn
10
I enjoyed my stay here
Pros:

The design has a very contemporary artistic feel, and the exterior façade is absolutely stunning.
Helpful staff, good facilities insides

Cons:

Location is a bit far from center and Uber driver cancel my order sometimes due to terrible road condition.

2026-08-30 • via Nuitee
S
Sofia • solo_traveller • it
9
Pros:

Aka Patagonia è un posto bellissimo fuori dalla città, molto tranquillo e intimo. La colazione è curata e abbondante, lo staff gentile e attento ad ogni necessità o richiesta. Consigliatissimo!

Cons:

Niente

2026-08-14 • via Nuitee
A
Andel • solo_traveller • cl
10
2026-08-05 • via Nuitee
S
Sonia • couple • es
10
2026-07-12 • via Nuitee
S
Sebastian • solo_traveller • cl
9
Pros:

Las instalaciones cómodas, con todo lo necesario. El desayuno muy completo, en un espacio amplio y tranquilo, con una gran vista. La atención perfecta y muy amena.

Cons:

La temperatura del hot tub no se logró ajustar, por lo cual no pudimos utilizarlo. El camino estaba en malas condiciones.

2026-07-12 • via Nuitee
P
Patrycja • couple • gb
10
Beautifully designed comfortable apartments
Pros:

Beautifully designed little apartments. We had one with the hot tub and it was really nice and relaxing. Great setting with the mountain views. Nice breakfast in the dining room. Really cool place, we loved everything about it.

Cons:

Nothing

2026-06-29 • via Nuitee
P
Paz • extended_group • cl
10
2026-05-28 • via Nuitee
J
John • couple • cl
9
Pros:

Liked the separation between rooms, rather like cabañas but unified by a central elevated board walk.

Cons:

There is no protection from the wind when entering the room. The digital key failed for a couple traveling with us. They were exposed to the wind the whole time, in the dark, while trying to find a solution. After about 15 minutes this problem was resolved by the manager who lives offsite.

2026-05-23 • via Nuitee
M
Martijn • couple • nl
10
Pros:

Nice place, great value for money. Unique hotel with parking space.

Cons:

Hot tub not really hot

2026-05-22 • via Nuitee
Álvaro • extended_group • cl
6
2026-05-15 • via Nuitee
W
Wiliton José • couple • cl
10
Pros:

Todo

2026-05-13 • via Nuitee
J
Joshua • solo_traveller • us
10
Pros:

Privacy, breakfast was delicious and staff very professional and friendly.

2026-05-03 • via Nuitee
M
Maxime O • solo_traveller • ca
10
Pros:

Nous avons adoré le concept.
Le personnel est super 🙂

2026-05-02 • via Nuitee
F
Fran • couple • ca
10
Lovely/ restful
Pros:

Very comfortable - good breakfast

Cons:

Hot tub temperature variable

2026-05-02 • via Nuitee
Álvaro • couple • cl
10
2026-05-01 • via Nuitee
N
Nicolas • couple • cl
10
El staff y el lugar es perfecto para disfrutar lo mágico del lugar . Volveremos sin lugar a dudas
Pros:

El lugar, la tranquilidad y las personas, muy acogedoras y preocupadas. Las habitaciones son un lujo para descansar y disfrutar de la paz del sur . El desayuno espectacular.

Cons:

Es un poco alejado del centro, es algo que nosotros sabíamos y queríamos, pero hay que tenerlo en consideración al momento de ir , de todas maneras en el hotel te dan todas las facilidades, contacto y ayuda para poder moverte por puerto natales.

2026-04-27 • via Nuitee
A
Angela • couple • br
10
Super recomendo!!
Pros:

Super confortável.
Café da manhã ótimo em área bem equipada e com horário flexível.

2026-04-26 • via Nuitee
A
Alexandre • solo_traveller • br
10
2026-04-19 • via Nuitee