Acacia Mansion Hotel

Hotels
9.5 (1354 reviews)
Küçükayasofya Mahallesi .Kaleci sokak no:24/A-24 SULTANAHMET /FATIH/ISTANBUL , Istanbul , TR

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Small rooms
Minor cleanliness issues

Categories

Cleanliness
8.7
Some reviews mentioned minor cleanliness issues, but generally acceptable.
Service
10
Guests praised the staff, particularly Omer, for their helpfulness and hospitality.
Location
10
The hotel is centrally located, near major attractions like the Blue Mosque and Hagia Sophia.
Room Quality
8.7
Some rooms were noted to be small or had minor issues recorded, but overall satisfactory.
Amenities
9.7
Amenities were generally well-received, though some improvements could enhance the experience.
Value for Money
9.7
Considering the service and location, guests found the value to be favorable.
Food and Beverage
9.2
The quality of food mentioned was decent, though there were suggestions for more variety.
Overall Experience
10
Many guests expressed their satisfaction with their stay, highlighting overall positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:51

Property Description

Luxurious Accommodation
Acacia Mansion Hotel in Istanbul offers elegant non-smoking rooms with modern amenities such as free WiFi, flat-screen TVs, and comfortable seating areas. The rooms also feature private bathrooms with complimentary toiletries, ensuring a relaxing stay for all guests.

Convenient Services
Guests can enjoy the convenience of concierge services, free bike rentals, and a 24-hour front desk for any assistance they may need. The hotel also provides room service, ensuring that guests' needs are met promptly and efficiently throughout their stay.

Central Location
Ideally located near major attractions like the Blue Mosque and Spice Bazaar, Acacia Mansion Hotel is the perfect base for exploring Istanbul's rich history and culture. With easy access to transportation and a paid airport shuttle service, guests can effortlessly navigate the city during their visit.

Experience luxury and convenience at Acacia Mansion Hotel. Book your stay now for an unforgettable Istanbul getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

9.5
Based on 1354 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.7
Food and Beverage: 9.2
Overall Experience: 10
C
Céline • solo_traveller • fr
10
Pros:

Tout était parfait. En particulier, le personnel et omer, le réceptionniste, exceptionnellement serviable et sympathique. L'hôtel est très bien situé. Les chambres sont propres et spacieuses. Idéal !

Cons:

Rien

2026-09-19 • via Nuitee
A
Arsalan • solo_traveller • pk
10
Pros:

Omer was extremely helpful and always available for any help or any information we needed. We would recommend this hotel to anyone who wants to stay close to the historical sites in instanbul.

2026-09-19 • via Nuitee
A
Algis • extended_group • cz
8
2026-09-18 • via Nuitee
M
marco • couple • it
7
Ottimo hotel con una posizione invidiabile ma attenti a dove è posizionata la vostra camera
Pros:

L’hotel si trova in una posizione centralissima a pochi minuti a piedi dalle più belle attrazioni di Istanbul come là moschea blu la basilica cisterna la moschea di santa Sofia e il palazzo Topkapı , il personale é molto gentile disponibile e pronto ad aiutare, la camera era piccola ma pulitissima con una bella doccia, ci cambiavano gli asciugamani tutti i giorni, la colazione era abbondante ricca di tutti i cibi sia dolci che salati e frutta e marmellate e succhi di frutta

Cons:

Purtroppo mi devo lamentare della posizione della nostra camera che aveva una sola piccola finestra che dava su un cortile cieco da cui si vedeva a malapena il cielo ma la cosa più fastidiosa era che c’era una specie di caldaia che faceva un rumore fastidiosissimo giorno e notte e rendeva poco piacevole il riposo

2026-09-18 • via Nuitee
A
Antonia • solo_traveller • de
10
Pros:

Omer an der Rezeption war unglaublich nett und hat uns gleich herzlich willkommen geheißen. Der Standort ist ebenfalls unglaublich gut gelegen und man ist in wenigen Minuten zu Fuß an allen wichtigen Sehenswürdigkeiten.

2026-09-18 • via Nuitee
A
alexcnt1998 • solo_traveller • it
10
2026-09-18 • via Nuitee
R
Richard • solo_traveller • ie
10
A comfortable and friendly stay.
Pros:

I had a very enjoyable stay at Acacia Mansion hotel.
On arrival I was greeted with a glass of Turkish tea and this gesture set the tone for my stay.
Omer at reception was very friendly and helpful. My room was comfortable and very clean. The hotel is in a very good location, on a nice street with a vibrant feel to it.
The Havaist bus stop is a short 5 minute walk.
Breakfast is buffet style with a range of dishes.
I also enjoyed the restaurant adjoining the hotel in the evenings, good food, nice beer, warm hospitality.

Cons:

I have nothing negative to say.

2026-09-17 • via Nuitee
S
Sia • solo_traveller • sg
10
Pros:

Omer is a very friendly and welcoming host. We really enjoyed our stay in Acacia Mansion Hotel which was very near the main sights. Thumbs up!

2026-09-17 • via Nuitee
D
Dorka • couple • hu
1
Full scam, avoid it.
Cons:

Terrible experience, a scam. We left after the first night.

We booked a Superior Double Room three months in advance, but were given a dirty basement room facing a kitchen/storage area with food, bottles and garbage bags directly outside the window. We could barely open the window, and during the night we even saw what appeared to be a rat/mouse outside.

We complained immediately, but the staff were dismissive and told us the hotel was fully booked and maybe they could move us later. On a three-day trip, that is hardly a solution — especially when the room was booked months in advance.

We arrived around 2 AM, so we had little choice but to stay that night. We barely slept because of the constant noise and left the next day.

The hotel then refused any refund, hiding behind the “non-refundable” rate, and our reservation was even incorrectly marked as a no-show despite us checking in and staying the first night.

We have photos documenting both the room we booked and were supposed to receive, and the completely different room we were actually given.

Absolutely unacceptable experience and handling of our complaint. Avoid them.

2026-09-17 • via Nuitee
S
Samir • couple • us
10
An exceptional hotel with incredible hospitality, spotless rooms, thoughtful touches, and a staff that truly made us fee
Pros:

One of the best hotel experiences we’ve had! We came all the way from America, and the hospitality we received at Acacia Mansion Hotel was incredible — honestly, even better than what we’ve experienced at many hotels back home.

From the moment we arrived, the staff made us feel like family. Everyone was incredibly respectful, attentive, organized, and genuinely kind. Every single time we walked in or out, we were greeted with a smile. You can truly tell that they care about their guests and take pride in their hotel.

The hotel and our room were extremely clean, and our room was cleaned every single day, which we really appreciated. The bed was very comfortable, and they even provided a prayer mat in the room, which was such a thoughtful touch. Anytime we needed anything or had a question, the staff responded almost immediately — literally within a minute!

Breakfast being included was wonderful, and having the restaurant downstairs open until late was SO convenient after long days exploring Istanbul. They really thought of everything you could possibly need during your stay.

What stood out the most, though, was the people. The hospitality here is something we will remember. They made us feel welcomed, comfortable, cared for, and at home even though we were thousands of miles away from ours.

We would absolutely stay here again when we return to Istanbul and would recommend Acacia Mansion Hotel without hesitation. Thank you to the entire staff for making our trip even more special!! 💛 (btw, they even recorded our bed for our anniversary + fruits at no extra cost!!)

Cons:

No complaints.

2026-09-16 • via Nuitee
N
Nabeel • solo_traveller • us
10
Excellent
Pros:

Omar was very friendly and helpful

2026-09-16 • via Nuitee
G
Gracco-Massimiliano • solo_traveller • ch
9
Pros:

La posizione a 5 minuti dalla moschea blu.
La cordialità del personale, la pulizia e l' abbondante colazione turca.
L' attenzione a fornire informazioni e raccomandazioni.

Cons:

Un piccolo malinteso la prima notte nelle camere assegnate, ma ampiamente compensato nei giorni successivi.

2026-09-15 • via Nuitee
N
Natalie • extended_group • bg
10
Great staff and location
Pros:

Location was great, receptionist was extremely helpful and answered all our questions and concerns.

They helped us with the parking, both prior to arrival and upon arrival. Room was cleaned every day. The restaurant outside the hotel had delicious food and the personal were splendid.

Cons:

Not necessarily didnt like, but we were hoping for a more traditional Turkish breakfast rather that typical hotel food. Coffee wasnt great.

Some details: the room itself was cleaned everyday however there was some mold that had built up over time in the bathroom. The showerhead was leaking.

2026-09-15 • via Nuitee
T
Tommy • extended_group • de
5
Gute Lage, ansprechendes Frühstück, freundliches Personal, schlechtes Internet
Pros:

Frühstück: ansprechend, allerdings keine Abwechslung innerhalb der fünf Tage
Zimmer: zweckmäßig und man hatte Platz für die Koffer
Bad: wurde leider nicht richtig sauber gemacht
Personal: freundlich und hilfsbereit
Internet: mehr als dürftig
Bar: Drinks und Wasserpfeife
Lage: unschlagbar😊 - fünf Minuten zu Fuß zu Sultanahmet, Hagia Sophia & Co

Cons:

s.o.

2026-09-13 • via Nuitee
M
Maria Elena F. • solo_traveller • se
8
Great staff and a peaceful stay
Pros:

We asked for a quiet room on the top floor, preferably not facing the restaurant, and our request was taken into account. The room was perfectly located, very quiet, and very clean.

The food at the hotel restaurant was also very good.

A special mention goes to Omar for his kindness and willingness to help us throughout our stay in Istanbul.

Cons:

The room was quite small and essential. While this would probably not be an issue for a solo guest, as a couple we struggled to find enough space even for our two small carry-ons.

Breakfast was quite basic, and the selection of sweet options in particular was rather poor.

Although the food at the hotel restaurant was very good, we found it fairly expensive, and it would have been nice if hotel guests were offered some kind of discount, even a small one.

2026-09-13 • via Nuitee
A
Ainara • solo_traveller • es
10
Pros:

Excelente trato del personal.

2026-09-12 • via Nuitee
D
Davide • solo_traveller • it
10
Pros:

Omer è stato molto ospitale. La sistemazione in camera è stata eccellente

2026-09-12 • via Nuitee
M
Monikale • solo_traveller • pl
10
Pros:

Omer - przesympatyczny pan recepcjonista, który był bardzo pomocny w każdej sytuacji.
Obiegł bardzo czysty, przestronne pokoje, przyjemnie urządzone i wyposażone we wszystko co potrzebne.
Bardzo dobre śniadania - każdy znajdzie coś dla siebie. Bardzo dobra lokalizacja.
Gorąco polecam 😊

2026-09-10 • via Nuitee
Z
Zhanar • extended_group • kz
10
2026-09-08 • via Nuitee
B
Ben Ameur • couple • fr
10
Séjour très sympa dans un super lieux et grâce à un super staff !
Pros:

En premier lieu le personnel !! Ils étaient vraiment tous extrêmement serviables et très à l'écoute, ils nous ont même contactés quelques jours à l'avance pour s'assurer que tout allait bien de notre côté et si nous avions des demandes particulières. Quand nous avons voulu changer de chambre (uniquement pour une meilleure vue), ça s'est fait sans problème. Vraiment un énorme merci à tous, mais surtout Hilal, THE BEST. Le petit déj était excellent, surtout servi dehors. Les chambres, étaient très bien, l'hygiène au top, et les lits confortables. Emplacement idéal pour une virée tourstique, à la fois proche du centre, du port et des lieux touristiques majeurs. Le service de transfert de l'aeroport vers l'hotel est vice versa est top, et son prix est très honnête. L'hôtel était en plus très beau. Vraiment très contente de cé séjour, un grand merci à tout le monde, et surtout Hilal.

2026-09-08 • via Nuitee