Smartr Madrid Gran Via 47

Hotels
7.2 (9437 reviews)
47 Calle Gran Vía , Madrid , es

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Céntrico
Desayuno espectacular
Atención del personal
Cons:
Ruido insorportable
Descripciones engañosas
Limpieza deficiente

Categories

Cleanliness
5.78
Several mentions of poor cleanliness and maintenance, such as broken flooring and dirty bathrooms.
Service
8.75
General positive mentions of staff friendliness and attentiveness.
Location
9.29
Numerous reviews highlight the excellent location, being central and easily accessible.
Room Quality
5.24
Reviews indicate dissatisfaction with room size and quality not matching the photos.
Amenities
6.27
Some reviews mention amenities being old and inadequate.
Value for Money
6.73
Concerns raised about the value compared to the price paid, especially regarding room conditions.
Food and Beverage
8.28
Positive comments regarding breakfast and its quality.
Overall Experience
7.25
Mixed experiences with strong feelings of disappointment in room conditions, but some satisfaction with location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:32

Property Description

Central Location
Smartr Madrid Gran Via 47 offers a prime location just 500 metres from the heart of Madrid. Situated near Gran Via and Gran Via Metro Station, our guests have easy access to the city's main attractions.

Modern Amenities
Our sustainable apartments are equipped with free WiFi, a kitchen with essential appliances, a flat-screen TV, air conditioning, and comfortable bedding. Some units even feature a charming terrace for a relaxing stay.

Convenience and Service
Enjoy the convenience of a 24-hour front desk, a lift, and tour assistance during your stay. With a focus on guest satisfaction, we provide a seamless experience for all travelers.

Book your stay at Smartr Madrid Gran Via 47 for a memorable and hassle-free visit to Madrid.

Important information:

Please note that pets will incur an additional charge of EUR 30 per stay.

Please note that a maximum of 1 pet with a maximum weight of 25 kg is allowed per apartment.

This establishment does not include daily cleaning in the apartments. A cleaning service is available upon request at an additional charge of EUR 15.

A deep cleaning service is available free of charge for stays longer than 6 days. Additional cleaning services are available upon request for an additional charge.

Breakfast is offered at Gran Vía, 42 (SmartRental Collection Gran Vía Centric), 3 minutes away from the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 36 per day.

Location

Guest Reviews

7.2
Based on 9437 reviews
Cleanliness: 5.78
Service: 8.75
Location: 9.29
Room Quality: 5.24
Amenities: 6.27
Value for Money: 6.73
Food and Beverage: 8.28
Overall Experience: 7.25
P
Pescado65 • solo_traveller • au
5
Pros:

Excellent location.

Cons:

Air conditioning didn't work.
The noisiest hotel I've ever had. I could hear EVERYTHING from the adjoining rooms.

2026-05-30 • via Nuitee
M
Maria Cristina • couple • it
3
No comment
Pros:

Di buono questa struttura ha solo la posizione in centro a Madrid e la cordialità del personale alla reception

Cons:

Appartamento poco curato, situato in un palazzo vecchio, camere con muri di carta velina, si sentivano pure gli ospiti dell’appartamento affianco al nostro… dal bagno usciva un odore di marcio abbastanza pesante, dovevamo tenere la porta perennemente chiusa….
Pochissimi utensili in cucina, nessun detersivo per i piatti, per due giorni siamo stati costretti ad acquistarne….
Vanno fatti dei lavori di sistemazione e ristrutturazione, per due giorni ce lo siamo fatti andar bene ma non penso che torneremo…..

2026-05-30 • via Nuitee
R
Rui • solo_traveller • pt
4
Pros:

Localização

Disponibilidade e simpatia dos empregados para resolverem problemas

Cons:

Atraso na entrada no quarto
Atendimento telefónico para me verificarem se deixei alguma coisa esquecida no quarto, atendimento rude e inadequado

2026-05-30 • via Nuitee
D
David J • solo_traveller • us
8
Very comfortable, high enough to reduce street noise
Pros:

Comfortable, nice art deco-light style building, would book again.

Cons:

Busiest street

2026-05-29 • via Nuitee
R
Rocio • couple • ar
2
Pros:

La ubicación.

Cons:

Las imágenes muestran algo que no es lo que te dan. Usan fotos engañosas de los estudios de exterior para que uno reserve y te dan otras habitaciones de interior muy diferentes a las imágenes. Habitaciones con distribución incomoda, baños pequeños. Al quejarme lo único que rescato es que Asia intento ayudarnos brindándonos un cambio de habitación.

2026-05-29 • via Nuitee
G
GARCIA DA ROSA • solo_traveller • es
10
2026-05-29 • via Nuitee
M
Maria Silvia • couple • it
4
Pros:

Struttura squallida senza nessun servizio. Colazione in un altro al ergo

Cons:

Palazzo senza servizi. Camera squallida. Non pulivano le camere. Siamo stati 5 giorni e nemmeno un cambio asciugamani

2026-05-29 • via Nuitee
S
Sdaigai • solo_traveller • ma
10
Pros:

Bien au centre du grand via

Cons:

Pas de panneau indiquant l'hôtel

2026-05-28 • via Nuitee
A
Achraf • couple • ma
6
2026-05-28 • via Nuitee
S
Saara Julia • family_with_children • fi
10
2026-05-28 • via Nuitee
T
Tomohisa • solo_traveller • gh
9
2026-05-28 • via Nuitee
M
Marcelo Javier • couple • ar
8
2026-05-28 • via Nuitee
I
Isla • couple • gb
2
Pros:

The staff were very friendly and the location was perfect

Cons:

The rooms looked nothing like the photos & rusty/mouldy bathroom also broken floor boards and the shower head didn’t stay in the holder meaning it the shower experience was very unenjoyable

2026-05-28 • via Nuitee
D
Dániel • solo_traveller • hu
7
2026-05-27 • via Nuitee
L
Lucrecia • solo_traveller • es
8
Apartamento aceptable, aunque un pelín caro
Pros:

La ubicación fue lo mejor. En plena Gran Vía, cerca de plaza España, de Callao, de Sol. A todos los sitios pudimos ir andando.

Cons:

Son apartamentos vacacionales, pensábamos que habíamos reservado un apartamento, pero que formaba parte de un hotel. La entrada es de una finca normal, con sus problemas. Gente sentada en las escaleras de entrada a todas horas que dificultaban el paso, incluso cuando íbamos sin las maletas.

2026-05-27 • via Nuitee
N
Nicolas • solo_traveller • es
9
2026-05-27 • via Nuitee
Öztürk • couple • tr
8
2026-05-27 • via Nuitee
J
jorge • solo_traveller • cl
2
Bajo expectativas , muy pequeña la cámay la habitación
Pros:

La verdad es que muy bajo las expectativas

Cons:

La cama , la compré grande y era muy pequeña . La habitación muy pequeña sin aire acondicionado

2026-05-27 • via Nuitee
L
Luís Alberto • solo_traveller • br
5
A localização é magnifica e isso supera o resto. Com certeza voltarei
Pros:

Acredito que porque estava sozinho me deram um quarto pequeno, pedi cama de casal e não tinham disponível, a localização é MARAVILHOSA, fica no centro e está perto de tudo, meu destino era Lisboa - Portugal, e fiquei só uma noite para descansar e depois continuar a minha viagem.

Cons:

A cama era de solteiro e eu sou uma pessoa GG e a cama pequena fica incomoda, mas deu para descansar e continuar a minha viagem, pretendo voltar e espero que seja melhor que agora.

2026-05-26 • via Nuitee
S
Susana • solo_traveller • ar
2
Estafada !!!
Pros:

Lo único realmente buena es la ubicación

Cons:

Tenía mucha expectativa por el dto. En principioi nada que ver con la foto, al menos, el que me tocó. Ya cuando se ingresa al edificio hay un olor a cloaca, llego al dto. Y era distinto a lo que me esperaba. Le dije a la persona que estaba en recepción que no funcionaba el aire, y su respuesta fue..ahh debe encenderlo .. no funcionaba, al día siguiente volví a hacer el reclamo y dijeron que iban a avisar al técnico que nunca vino durante los días que estuve. La temperatura de Madrid rondaba los 30 grados INSOPORTABLE!!! La chica de recepción de día me acercó un "ventilador" que era un tubo vertical que no tiraba nada ... plancha mo hay todavía estoy esperando que me traigan
En las fotos que publican parece un departamento refaccionado a nuevo, pero no es así. Sé que los edificios son viejos pero no mientan porque, reitero al menos el que me tocó 0 refacción el piso está deteriorandose..Hay una cocina con microondas y todo lo necesario .. platos vasos, pava eléctrica tostadora et etc pero todo se encuentra muy bien guardado en la alacena que para poder acceder tenes que ser bien alto. Lamentablemente no tuve suerte. Lo más importante es que me sentí ESTAFADA por primera vez en este sitio, y lo utilizo bastante.

2026-05-26 • via Nuitee