Pinegrove Hotel

Hotels
6.1 (1691 reviews)
262 London Road , Carlisle , GB
+44 1228 810941

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Bar
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
3.58
Multiple reviews indicated a lack of cleanliness, with mentions of dirt, grimy carpets, and poor hygiene standards.
Service
7.05
Some reviews mentioned friendly staff, but others indicated poor service; a moderate score is justified.
Location
8.09
Convenient location was reported positively, although some reviews did not mention it specifically.
Room Quality
4.54
Noted issues with room conditions, including outdated furnishings and maintenance concerns.
Amenities
5.57
Basic amenities were provided, but some guests found them lacking compared to expectations.
Value for Money
7.53
Guests mentioned stark affordability, but they felt the value was diminished due to quality issues.
Food and Beverage
5.58
Food was described as inadequate with watered down beverages, reflecting a disappointing dining experience.
Overall Experience
6.85
Mixed experiences noted; some enjoyed their stay while others were deeply dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:02

Property Description

Charming Victorian Elegance
Experience a stay like no other at the Pinegrove Hotel, a delightful independent hotel housed in a stunning Victorian building. Original Features Abound
Marvel at the impressive original features while enjoying modern comforts in each room, complete with a desk, TV, and private bathroom. Delicious Breakfast Options
Start your day right with a hearty Full English/Irish breakfast before heading out to explore Carlisle city centre and beyond. Book your stay now to create unforgettable memories at the Pinegrove Hotel.

Important information:

Please note that group bookings of over GBP 1000 are required to pay a 50 per cent nonrefundable deposit to be paid within 48 hours of booking.

Please note that pets will incur an additional charge of £15.00 per night per pet.

Free parking offered for a single car, please provide vehicle and license number after reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.1
Based on 1691 reviews
Cleanliness: 3.58
Service: 7.05
Location: 8.09
Room Quality: 4.54
Amenities: 5.57
Value for Money: 7.53
Food and Beverage: 5.58
Overall Experience: 6.85
L
Lorna • solo_traveller • gb
9
Pleasant one night stay.
Pros:

Really lovely host, he was very accommodating to our needs. Breakfast was good. Nice clean room.

Cons:

Only there wasn't a plug for the sink in the family room. I needed to wash our small child who won't go in the shower!

2026-09-19 • via Nuitee
A
Anthony Ison • solo_traveller • gb
7
2026-09-18 • via Nuitee
R
Richard • extended_group • gb
5
2026-09-09 • via Nuitee
J
Jane • solo_traveller • gb
9
Pros:

Location.Friendly.Good breakfast.

2026-09-07 • via Nuitee
J
Jenna • solo_traveller • gb
7
2026-09-03 • via Nuitee
P
Paul • solo_traveller • gb
7
2026-08-31 • via Nuitee
M
Marguerite • solo_traveller • gb
1
Do not stay here !!!
Pros:

Nothing
We checked out one hour after checking in in disgust

Cons:

The room the curtain rail and curtain were hanging off the wall. The bed was 30cm off the floor and looked liked someone had just got out of it.
The second room was similar but smelled of dogs.
The bathroom flooring had a big tear in it
The breakfast/ lounge area ceiling was falling down
The manager could not offer better rooms and gave lots of excuses.

2026-08-29 • via Nuitee
M
Michele • family_with_children • it
7
Pros:

Personale accogliente e rapida riposta

Cons:

Migliorabile la pulizia delle camere e degli spazi comuni. Struttura datata.

2026-08-28 • via Nuitee
W
William • couple • gb
7
2026-08-25 • via Nuitee
T
Thomas • solo_traveller • gb
8
Pros:

Staff friendly nice and clean rooms and close to motorway

Cons:

Nothing not to dislike Good breakfast and excellent value for money

2026-08-21 • via Nuitee
C
Christoph • extended_group • ch
5
Hotel mit Charme, perfekt für eine Nacht
Pros:

Schönes altes Haus an zentraler Lage.

Cons:

Es war überall im Haus Wasserprobleme, so dass die Tapeten Blattern warfen. Das Frühstück war in Ordnung, hätte aber auch besser sein können.

2026-08-21 • via Nuitee
E
Elaine • family_with_children • gb
8
Very good stop off on our journey
Pros:

The welcome was brilliant and the staff very friendly

Cons:

As we arrived late due to traffic hold ups there was no facilities to have food as we had children that needed something to eat
The manager did recommend the pub opposite but the were not serving.

2026-08-18 • via Nuitee
R
Robert • solo_traveller • gb
10
Pros:

Very clean and suited to all types of travellers

2026-08-16 • via Nuitee
T
tom • solo_traveller • gb
9
exactly as advertised
Pros:

Breakfast was what you made it, convivial host, relaxing

2026-08-12 • via Nuitee
A
Abi • couple • gb
8
Decent price for what you get.
Pros:

It was excalty what we needed for a one night stay, decent breakfast, staff were so so friendly. It could have been cleaner but wasn't awful and did us for the night.

Cons:

Could have been a bit cleaner

2026-08-10 • via Nuitee
S
Susan • solo_traveller • gb
2
Pros:

There was part of the ceiling missing in the dining room which put me off my breakfast as you could see beams and cobwebs from there. Also the rooms needed very much updating, so basic , even where the kettle was there were stains of tea or coffee drips. The bathroom, well where do I start, there was a hand written note on the wall about how to use the shower. Strange smell when you walk in.

Cons:

The sheets were clean and the bed soft that's all

2026-08-10 • via Nuitee
N
Natasha • solo_traveller • gb
10
Pros:

The breakfast was lovely and they asked if the dogs was hungry so gave them a sausage each gow nice was that

2026-08-08 • via Nuitee
D
Donna • solo_traveller • gb
1
Stay away!!!!!
Pros:

Nothing

Cons:

Everything, the place smelt bad, the rooms were very dated with a lot of mould and the carpet looked like it had been dug up by a beast of some sort. Actually left a couple hours after we booked in just couldn't lay in the beds and after reading more.reviews online decided that we can't stay there,.also my.son kept saying I don't have a good feeling about his place, wasn't going to expose him to a night of worrying either.

2026-08-03 • via Nuitee
S
Sarah729 • solo_traveller • gb
5
Needs a good renovation
Pros:

Location was great for our overnight stop . Beds were comfortable

Cons:

Very tired rooms lots of damp patches everywhere and black mould in the bathroom.
Breakfast was ok as long as you wanted the dust from the bottom of the cereal .

2026-08-02 • via Nuitee
Z
zaneta • family_with_children • gb
7
good value for money kind staff
Pros:

charm and character property

Cons:

dated and requires updating which has already started room by room.

2026-07-22 • via Nuitee