Pinegrove Hotel

Hotels
6.1 (1673 reviews)
262 London Road , Carlisle , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Bar
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
3.58
Multiple reviews indicated a lack of cleanliness, with mentions of dirt, grimy carpets, and poor hygiene standards.
Service
7.05
Some reviews mentioned friendly staff, but others indicated poor service; a moderate score is justified.
Location
8.09
Convenient location was reported positively, although some reviews did not mention it specifically.
Room Quality
4.54
Noted issues with room conditions, including outdated furnishings and maintenance concerns.
Amenities
5.57
Basic amenities were provided, but some guests found them lacking compared to expectations.
Value for Money
7.53
Guests mentioned stark affordability, but they felt the value was diminished due to quality issues.
Food and Beverage
5.58
Food was described as inadequate with watered down beverages, reflecting a disappointing dining experience.
Overall Experience
6.85
Mixed experiences noted; some enjoyed their stay while others were deeply dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:02

Property Description

Charming Victorian Elegance
Experience a stay like no other at the Pinegrove Hotel, a delightful independent hotel housed in a stunning Victorian building. Original Features Abound
Marvel at the impressive original features while enjoying modern comforts in each room, complete with a desk, TV, and private bathroom. Delicious Breakfast Options
Start your day right with a hearty Full English/Irish breakfast before heading out to explore Carlisle city centre and beyond. Book your stay now to create unforgettable memories at the Pinegrove Hotel.

Important information:

Please note that group bookings of over GBP 1000 are required to pay a 50 per cent nonrefundable deposit to be paid within 48 hours of booking.

Please note that pets will incur an additional charge of £15.00 per night per pet.

Free parking offered for a single car, please provide vehicle and license number after reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.1
Based on 1673 reviews
Cleanliness: 3.58
Service: 7.05
Location: 8.09
Room Quality: 4.54
Amenities: 5.57
Value for Money: 7.53
Food and Beverage: 5.58
Overall Experience: 6.85
M
Mark • family_with_children • gb
1
Never again.
Cons:

The other guests were a mixture of people with mental health problems, recently released from prison and a whole host of issues which make them not safe to be around children.

2026-07-10 • via Nuitee
N
Natasza • solo_traveller • gb
10
All okay
Pros:

Nice place, very kind and friendly staff. We arrived 10pm and were still able to get our obligatory pint of milk 🥰 For free 🥰 Thank you

2026-07-10 • via Nuitee
S
Stephen • couple • gb
6
Ok, but needs improvement
Pros:

Manager welcoming

Cons:

Decor very dated, public areas need a deep clean, breakfast was ok, chef needs to wear a clean jacket or apron if going to be taking the food order.

2026-07-06 • via Nuitee
W
William H • extended_group • gb
8
Pros:

Breakfast is excellent cooked by a hard working Hotel employee who does all kinds of jobs...the man is rushed off his feet..!

2026-07-04 • via Nuitee
W
wojtekbham • solo_traveller • pl
7
2026-07-04 • via Nuitee
I
Ian • solo_traveller • gb
6
Enjoyed however not for long stays
Pros:

Comfortable however basic room

Cons:

Basic room, location meant a walk to eat and drink

2026-07-01 • via Nuitee
I
ian • couple • gb
8
Nice Staff great B/fast
2026-06-28 • via Nuitee
P
Patricia • extended_group • gb
10
Economical, Delicious breakfast. Very clean , very friendly and great service.
Pros:

The owner /staff were lovely, very welcoming and friendly. They would go out of their way if we needed anything. The character of the building with a beautiful decorative glass stained window.
The bed was very comfortable and our room en suite was very spacious and very clean.
The breakfast was very nice too.

Cons:

We have no issues at all.

2026-06-27 • via Nuitee
D
Doreen • family_with_children • gb
8
Staff tried their best but needs improvement.
Pros:

The staff were friendly and tried their best. We requested an accessible room for a disabled relative and they were going to put us on first floor. with no lift. They did change this but room was not suitable for a disabled person. It had bath not shower and the door could not fit a wheelchair. Breakfast was good.

Cons:

Facilities for disable. IT stated they had these when clearly they did not

2026-06-23 • via Nuitee
K
Kasia7768 • solo_traveller • pl
6
Pros:

Dobra lokalizacja i miły personel

Cons:

Byliśmy pogryzieni przez coś po przespanej nocy

2026-06-23 • via Nuitee
K
Kevin • solo_traveller • gb
2
Shit Hole
Pros:

Nothing.

Cons:

Absolutely everything. The place was dirty and stunk. The guy behind the bar was good, very friendly and cheerful but others we saw were miserable. This was like "One flew over the cuckoo's nest", people bouncing in and out and hanging about outside looking drunk or out of their face. Avoid and book the Ibis in the centre for a great location.

2026-06-22 • via Nuitee
P
Peter • solo_traveller • gb
9
Pros:

The owner and the staff were excellent and couldn't do enough to help.

Cons:

Nothing

2026-06-21 • via Nuitee
B
Bonner • solo_traveller • gb
2
Pros:

The beds were clean aswere the towels

Cons:

The hotel

2026-06-19 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-06-18 • via Nuitee
W
Wayne • solo_traveller • gb
8
2026-06-17 • via Nuitee
J
James • family_with_children • gb
9
Excellent value for money in a very good location
Pros:

Exceptional value for money - quiet location but only 15 minute walk to rail station and town centre - Room clean & tidy - excellent breakfast - staff very friendly & helpful with directions to other locations - close to Racecourse which is a great advantage - plenty of parking spaces. All in all a very good overnight stay was had and will return again.

Cons:

There was nothing that was not suitable - everything was found to be excellent

2026-06-17 • via Nuitee
T
Thomas • extended_group • gb
4
While this wasnt a great stay the hotel served its purpose of for a night stop over before a race.
Pros:

Location was good. Staff seemed welcoming and friendly.

Cons:

The whole place looks really tierd, the rooms where not plesent. Mattresses on the beds where very poor shower was not great. Toilet didnt flush properly. Curtains where baddly fitted and didnt block out enough light.

2026-06-15 • via Nuitee
R
Rob • couple • gb
9
It was very enjoyable
Pros:

Friendly staff good breakfast

Cons:

Nothing

2026-06-10 • via Nuitee
P
Patrick • solo_traveller • gb
8
I would definitely stay there again
Pros:

Ideal location with good parking

Cons:

A bit dated, not designed for taller people but the staff and friendly atmosphere made up for it.

2026-06-08 • via Nuitee
E
engel • solo_traveller • fr
10
Pros:

Place de parking

2026-06-07 • via Nuitee