Residence Inn Richmond

Hotels
•
Residence Inn
8.5 (141 reviews)
1350 Johnston Willis Drive , Richmond , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and welcoming structure
Good breakfast
Cons:
Issues with room maintenance
Some staff unprofessional

Categories

Cleanliness
7.64
Some mention of cleanliness, but issues with maintenance noted.
Service
9.61
Maid service was very good and some staff were friendly. However, some staff need training.
Location
9.15
Loved the location and quietness.
Room Quality
7.1
Issues with room amenities such as broken outlets and torn carpet.
Amenities
8.13
Limited amenities reported as some were not functional.
Value for Money
8.59
Standard quality for this hotel tier.
Food and Beverage
9.14
Breakfast was very good.
Overall Experience
8.61
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:26

Property Description

Convenient Location
Located in Midlothian, Residence Inn Richmond is strategically positioned near key attractions such as Greater Richmond Convention Centre and University Stadium. The hotel's proximity to various universities and cultural sites makes it an ideal choice for both leisure and business travelers.

Comfortable Accommodation
Offering 3-star accommodation, Residence Inn Richmond provides a cozy and inviting stay for guests. With well-equipped rooms and modern amenities, including Dogwood Dell and Carytown just a short distance away, guests can relax and unwind in comfort after a day of exploring the city.

Easy Accessibility
Conveniently situated 31 km from Richmond International Airport, guests can easily reach Residence Inn Richmond without hassle. The hotel's location near Fan District and Virginia Museum of Fine Arts ensures that guests have easy access to popular destinations during their stay.

Ready to experience comfort and convenience at Residence Inn Richmond? Book your stay now for a memorable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

8.5
Based on 141 reviews
Cleanliness: 7.64
Service: 9.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 8.61
J
Jalen • couple • us
5
Never again
Pros:

Pool and gym were nice and clean and breakfast was very good. Lots of options.

Cons:

Was given wrong info about what comes with the room and they weren’t willing to right their wrong. Roach in the bedroom and multiple around the building in hallways

2026-09-15 • via Nuitee
T
Thea • couple • us
6
Staff tried to be responsive and appreciated their efforts.
Pros:

Breakfast had enough variety to please most people. It was fresh and tasty. Good coffee! The staff were pleasant and friendly and tried to resolve issues.

Cons:

The facility seemed to be lacking maintenance. Our room was too warm and damp to be comfortable. It had a free standing ac unit but we couldn't get it on. Toilet leaked around the seal. Not pleasant. They did get the ac unit working so room became bearable. Floors were sticky in kitchen. Just not what I expected from this level of lodging. Sorry

2026-09-14 • via Nuitee
J
Jeffrey • couple • us
8
Wonderful hotel with one of the best front desk teams you’ll find
Pros:

Staff were incredible- front desk folks, especially Maria and the other shorter woman (I feel horrible for not remembering her name) were amazing - we stayed because of issues with our home and they both we’re empathetic, beyond helpful and truly caring about us being OK. People like them absolutely make or break an experience like this and they both went so far above and beyond. On top of that, the hotel was really nice, well appointed, very clean. Thank you!!!

2026-09-09 • via Nuitee
L
Loretta • solo_traveller • us
6
2026-08-30 • via Nuitee
J
Jackie • couple • us
8
2026-06-01 • via Nuitee
K
Kerri • couple • us
10
2026-05-27 • via Nuitee
K
Keith • solo_traveller • us
8
I would stay again if i were to find myself back in the area.
Pros:

The staff went out of their way to be friendly and professional.

Cons:

Th breakfast was just ok.

2026-05-01 • via Nuitee
C
Carlos • family_with_children • us
8
Confortable
Pros:

Piscina

Cons:

El sink tiene mucho mal olor no está bien limpio

2026-04-06 • via Nuitee
A
Alma Vanisa • couple • us
7
2026-03-30 • via Nuitee
B
Brian • couple • us
9
2026-03-26 • via Nuitee
A
Angela • couple • us
10
My stay was wonderful!!!!
Pros:

Safe, clean, environment.
Staff was helpful and friendly

Cons:

Location

2026-03-07 • via Nuitee
A
Aeesha • family_with_children • us
10
2026-01-24 • via Nuitee
A
Aniyah • couple • us
10
Pros:

Everything

2026-01-15 • via Nuitee
R
Ronald • couple • us
9
It was a very clean place to stay. Serve beacon, Serve beacon!
Pros:

The juice was good.

Cons:

The variety wasn't good. I was very upset because neither day of my stay served beacon. 🤬

2025-09-28 • via Nuitee
P
Patrick
6
Almost but needs improvement
Pros:

Great room layout (rm 325). However, I noticed the ice maker not working, the toilet running, the bathroom door will not close and most of the outlets and USB ports were broken. I reported these issues repeatedly but only the Ice maker was repaired. After 10 days of rementioning, I was told there were no engineers on site. Carpet near bathroom also badly torn. Elevator carpets need cleaning badly. Just FYI. The night shift young woman was extremely helpful and friendly, as was the Asian breakfast lady, The other's need member training. One lady employee was on her ear phone most of the mornings loudly on personal calls. Probably not what Marriott would want. But breakfast was VERY good and lobby was clean. Maid service was very good too.

2025-09-02 • via Nuitee
L
Lisa • family_with_children • it
10
Pros:

Accoglienza eccellente, ottima struttura pulita ed accogliente per passare una notte durante il nostro viaggio. Un saluto a Maria della reception.

Cons:

La colazione può essere migliorabile.

2025-08-05 • via Nuitee
W
William
10
Pros:

🌶️💥🙀💯

2025-07-19 • via Nuitee
T
tonesha • family_with_children • us
10
Pros:

I loved location and the quietness

2025-07-18 • via Nuitee
J
Jeffrey • partner
10
Pros:

Comfortable room and great location!

2025-07-02 • via Nuitee
T
Theresa • partner
6
Pros:

Beautiful property, but had issues with minimal Internet, room air conditioning, and no hot water on our last day. Oh, & early morning front desk asleep.

2025-07-02 • via Nuitee