Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Exceptional service
Great location
Amazing food
Cons:
Limited F&B options

Categories

Cleanliness
9.35
The room was clean, spacious, and serene, making it a peaceful space to relax.
Service
9.95
Staff were incredibly friendly, attentive, and always willing to go above and beyond to ensure comfort.
Location
9.85
Centrally located and just a short walk to surrounding restaurants and shops.
Room Quality
9.35
The room was very comfortable and spacious.
Amenities
9.35
Great facilities including a spa and gym shared with the Hyatt Regency.
Value for Money
9.35
Astonishingly good quality of food, service and accommodation for the price.
Food and Beverage
9.65
Breakfast was amazing with a wonderful variety of options.
Overall Experience
9.95
Exceptional and memorable stay with outstanding hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:05

Property Description

Luxurious Accommodation with Stunning Views

At Andaz Bali - a Concept by Hyatt, immerse yourself in luxury with rooms featuring flat-screen TVs, spacious balconies, and private garden, pool, or beach views. The private bathrooms with rain showers add a touch of elegance, while the air conditioning ensures your comfort.

Gastronomic Delights and Fitness Amenities

Start your day with a delicious breakfast offering buffet and American options. For fitness enthusiasts, our hotel provides a well-equipped fitness center. Explore the area by cycling, or opt for a bike hire to venture further.

Convenient Location with Family-Friendly Facilities

Conveniently located near popular attractions like Serangan Turtle Island and Batu Jimbar Café, our hotel offers a children's playground and outdoor swimming pool for family fun. With private parking and free WiFi, your stay is bound to be stress-free.

Book now for a luxurious and memorable stay at Andaz Bali - a Concept by Hyatt!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.6
Based on 921 reviews
Cleanliness: 9.35
Service: 9.95
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 9.35
Food and Beverage: 9.65
Overall Experience: 9.95
M
Maurice • family_with_children • nl
8
Top!
Pros:

Conform
Plek
Look en feel

Cons:

Zwembad te weinig bedjes
Zwembad vrij koud

2026-07-25 • via Nuitee
L
Lauren • family_with_children • za
9
Tranquil and beautiful
Pros:

Absolutely beautiful and tranquil, close to everything. Wish we had stayed longer

2026-07-24 • via Nuitee
M
MISAKO • family_with_children • jp
10
本当に最高！！
Pros:

全てが最高！こんなにホテルのスタッフさんが和かで挨拶をしてくれる場所行ったことがなかった。
部屋
・広々とした清潔な部屋
・開放的なバルコニー
・豊富なアメニティ(バスボールが付いているのが最高)
・バスタブが広々、シャワーが別で温水、水圧も良い

施設
・ラウンジのサービスおもてなしが最高で、特にYumikoさん(女性)との会話が楽しく、まるで親戚のお家に遊びにきたかのような心温まるひと時を過ごせた。
・5歳の子供が毎日キッズクラブに行きアクティビティを楽しめた
・スタッフがどの方も親切で楽しく充実した毎日を過ごせた

食事・レストラン
・シーフードが新鮮で美味しく、サービスも最高だった
・ルームサービスでデザートを頼みました。暑いからきっとアイスは溶けてるだろうなと想定してたのに、冷え冷えで運ばれてきて感激しました。スタッフさんの努力があるからだろうなと思います。
・朝食はアラカルト方式でまるで朝からフルコースを食べるような盛り付けとサービス嬉しかったです。
普段バタバタと過ごしていて、ホテルでもビュッフェだと適当にササっと食べられるものですませてしまうけど、ここの朝食はサービスから盛り付けまで本当に考えられていて、優雅な非日常を味わうことができ心身ともに癒されました。

マッサージスパ
・館からハイアット方面に5分ほど歩きますが良い散歩コースで、フロントの女性がわざわざ見送ってくれたので助かりました。
・今まで受けたマッサージで過去最高！
Pastingさんという女性の方がとにかくゴッドハンドでした。万年肩こりで強でないと満足できない強さですが、ちょうど良い塩梅で全身マッサージをしてくれて爆睡してしまいました。ヘッドスパも本当におすすめです。

Cons:

何一つなかった。
バリに行く時は必ずこのAndazにします！

2026-07-24 • via Nuitee
P
philippe • solo_traveller • fr
10
Pros:

Tout est réussi !!

Cons:

Rien

2026-07-24 • via Nuitee
Y
YASMINE • family_with_children • re
8
2026-07-21 • via Nuitee
Z
Zenifa • family_with_children • au
10
we loved it and will be back soon!
Pros:

everything

Cons:

the pillows were too soft

2026-07-21 • via Nuitee
M
Marija • family_with_children • lt
10
Gražiausias ir geriausias poilsis Sanure
Pros:

Tobulas poilsis, labai gražus viešbutis ir aplinka, ypatingai skanūs pusryčiai. Šventėme savo vestuvių metines. Mums patiko viskas. Sėkmės visam kolektyvui ir dar kartą ačiū už puikius prisiminimus!

Cons:

Nėra minusų

2026-07-20 • via Nuitee
E
Engineer • couple • us
10
Very nice, new, resort with fantastic rooms and common areas. Zero complaints
Pros:

Excellent property. New, well planned, large rooms with very nice bathrooms, bidets, walk in closets, etc. The property was very nicely done and very clean. The breakfast was very very good. The polls, restaurants and common areas were very nice. Much nicer than the Hyatt Regency next door.

Cons:

The gym was very nice but a bit small. The lounge only serves coffee from 10am-10pm; a little earlier would be nice. The pool area servers are not as present as I would have expected.

2026-07-19 • via Nuitee
S
Silke • family_with_children • at
10
Ausgezeichneter Service in einer unglaublich schönen Hotelanlage
Pros:

Sehr schöne Anlage mig ausgezeichnetem Service. Großartiges Frühstück und wirklich bemühtes und engagiertes Personal. Wir haben uns sehr wohlgefühlt!

Cons:

Nebenkosten für Getränke und Speisen sind für Bali recht hoch.

2026-07-18 • via Nuitee
S
stuartg903 • NONE • Stirling, Scotland
10
Excellent Hotel
Pros:

A new luxurious hotel in the Sanur area of Bali. The hotel is very well kept with very attentive staff. The attention to small details and the excellent room made the stay.
Many great eateries are within walking distance along the boardwalk.

2026-07-16 • via Tripadvisor
P
Priscilla • family_with_children • no
10
2026-07-15 • via Nuitee
M
Maps50844144032 • Couples • Paris, Ile-de-France
10
Hidden Jem in Sanur
Pros:

Found a new hidden Gem in Bali. The Hotel is in a great location, in walking distance of most main spots of Sanur, even the new Mall is only 20 minutes walk down the beach. Plenty of restaurants and Spas within walking distance.
What makes this place great is that they get most things right, rooms are spacious, clean and very cosy. Staff is attentive and overall very friendly. Food is exceptional, starting with an all à la carte breakfast with countless creative options to extremely tasty dishes in the restaurants. The only thing I wish they would do a bit better is the Gym, it’s shared with the Hyatt and as a result just overcrowded.
Finally one thing to keep in mind, this is a very family friendly hotel so if you’re coming during school holiday time and don’t want kids running around everywhere this place is not for you.
Overall really fabulous new-ish hotel in one of the less known towns that has so much to offer.

2026-07-14 • via Tripadvisor
J
juraji • Family • Bratislava, Bratislava Region
10
Andaz Bali
Pros:

Stunning resort. Moder balinese village with exceptional design & facilities.

2026-07-14 • via Tripadvisor
A
Ann0587 • Family • Singapore
10
10 star Experience At Andaz Bali
Pros:

The best experience we have at the villa. The stuff and the team at Andaz Bali were very helpful and always giving us the excellent service. My family and i had a wonderful stay for a week. I wanna thank Chef Syntia for making us a delicious dish, we want to comeback again for
Your dish. Also thank you to Pras, Putri, Betsy and Desak for taking care of us and giving us the best service. You guys are very attentive. Thank you all to the Andaz Team. We will definitely come back again and again!

2026-07-14 • via Tripadvisor
C
Cara • family_with_children • au
10
Pros:

Everything was perfect. Beautiful helpful genuine hospitality.

Cons:

Honestly nothing. It was sensational.

2026-07-14 • via Nuitee
H
henrikjA3222GX • NONE
10
Amazing
Pros:

We loved our stay. Was bether then We Thought. 10/10. Only thing wrong is their something in the pool floor that gives the kids some red blisteres on the feet.

2026-07-12 • via Tripadvisor
V
Vanessa • solo_traveller • au
10
2026-07-12 • via Nuitee
R
R6598IJmark • NONE • Issaquah, Washington
6
Beautiful Property, but Severely Understaffed - Dangerous Allergy Oversights
Pros:

The Andaz in Sanur has the potential to be a great resort, but my recent stay was deeply frustrating due to a severe and obvious lack of staff. While the employees on site are incredibly hardworking, they are stretched completely thin, which ruined the personalized experience you expect at this price point and led to serious safety oversights.
The most disturbing part of the stay was the resort's inability to manage a documented food allergy, despite me reporting it both before arrival and during check-in. Upon arrival, my room's minibar contained the specific food allergen. Even after I informed the staff and they cleaned the room, housekeeping restocked the minibar and actually returned the allergen to the room. At the restaurant, the wait staff failed to warn me that one of the dishes I ordered contained my allergen. When a resort fails to communicate allergy information across its departments, it becomes a major safety liability.
The sheer lack of personnel was visible across the entire property. The staff were clearly overburdened, leaving them zero time to get to know guests individually (such as the restaurant not remembering my food allergy) or focus on the overall guest experience. In the dining areas, it was incredibly difficult to get the attention of the wait staff because they were constantly rushing between too many tables. The housekeeping staff were purely task-focused; they were working hard to get their jobs done but were too busy to consider the overarching guest experience. General upkeep also slipped through the cracks, with walkways frequently left dirty and covered in leaves.
The staff members themselves are not to blame here. They functioned well at their individual tasks and were clearly doing the best they could under heavy workloads. However, management has failed them and the guests by not adequately staffing the resort. Other resorts in the area handle this much better. Until Andaz Sanur hires enough staff to safely and comfortably manage their guests, I cannot recommend staying here.

2026-07-11 • via Tripadvisor
C
Colin • couple • au
10
Fantastic resort in a great location right on the beach!
2026-07-11 • via Nuitee
D
dslawson • NONE
10
Beach front luxury
Pros:

We stayed in a beachfront villa and the room, location and butler service was exceptional. I highly recommend it as a special treat.

2026-07-10 • via Tripadvisor