Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly hosts
Good cleanliness
Cons:
Slow elevators
Design issues in some rooms

Categories

Cleanliness
8.99
Cleanliness of the hotel was good, but some issues with the bathroom.
Service
9.96
Hosts were great and friendly, contributing positively to the experience.
Location
10
Good location, easy access to public transport and nearby amenities.
Room Quality
8.96
Some rooms had design issues and certain amenities lacking.
Amenities
9.98
Free yoga classes and good facilities were appreciated.
Value for Money
9.44
Standard quality for this hotel tier, considering the good location and services.
Food and Beverage
9.49
Standard quality for this hotel tier; specific food options not noted.
Overall Experience
10
Great overall experience with many positive highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 19:58

Property Description

Luxurious Accommodation in Central London

Modern Amenities: Enjoy free WiFi, air conditioning, and a fitness centre during your stay at The Gate. The fully equipped kitchenette, flat-screen TV, and private bathroom ensure a comfortable experience.

Relaxation and Socializing: Unwind on the terrace or mingle in the shared lounge, perfect for meeting fellow travelers and creating lasting memories.

Prime Location: Explore London easily with Brick Lane and Sky Garden within walking distance. Don't miss iconic landmarks like the Tower of London and Tower Bridge nearby.

Book now to experience the perfect blend of comfort and convenience at The Gate in London!

Important information:

Please note that the property provides a light cleaning service after 3 nights but this does not include linen change. A full weekly housekeeping service is provided for stays of 7 nights or more. Guests will be informed about the scheduled housekeeping upon arrival.

Please note that if the apartment is left in a bad state upon check-out, an additional cleaning fee may be charged.

Additional fees may also be charged for any damages to the accommodations.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

9.6
Based on 5141 reviews
Cleanliness: 8.99
Service: 9.96
Location: 10
Room Quality: 8.96
Amenities: 9.98
Value for Money: 9.44
Food and Beverage: 9.49
Overall Experience: 10
C
Cristina%20Lemneanu • couple • ro
10
Pros:

Modern rooms with healthy breakfast

2026-07-03 • via Nuitee
M
maselli • family_with_children • it
6
Pros:

In tre gg non è stata pulita la camera. Abbiamo dovuto chiedere gli asciugamani al secondo giorno

Cons:

Il rapporto qualità prezzo non è giustificato

2026-07-02 • via Nuitee
N
Nicole • solo_traveller • it
9
2026-07-02 • via Nuitee
P
Patricia • solo_traveller • de
9
2026-07-01 • via Nuitee
I
Irene • couple • de
5
Unfortunately not as expected, lacks a feel-good-factor, but very friendly and helpful staff!
Pros:

The staff was very helpful and friendly!
The hotel is very well located, easy to access and close to sights, cafes, pubs and restaurants!

Cons:

It looks great on pictures but the reality was different. When we checked in they told us they gave us a bigger room and we were excited. In the end we got a room, with an uncomfortable layout (no space to have a big suitcase open really). The worst was that the door of the closet was hanging on the edge (fell out entirely when I wanted to use the other side of the closet). The blinds where hanging down on one edge and even if it’s was ok clean, for what it’s promised I would rate it not totally clean! Also, we stayed 3 nights and not once got room cleaning, new toilet paper or anything. I find it sad that it appears to be a great hotel but in the end I felt more like in an Airbnb. Maybe good for business trips, not perfect for a leisure trip.

2026-06-30 • via Nuitee
A
ahmedsobeh • solo_traveller • de
1
Pros:

Location

Cons:

The handyman was racist

2026-06-30 • via Nuitee
K
King Yuen • couple • ie
10
2026-06-29 • via Nuitee
R
Rebecca • couple • gb
10
2026-06-29 • via Nuitee
M
Martynas • couple • lt
10
2026-06-29 • via Nuitee
M
Mohamed • solo_traveller • fr
8
2026-06-28 • via Nuitee
E
Emmanuel • couple • ng
8
2026-06-28 • via Nuitee
M
Mike • couple • ch
8
2026-06-28 • via Nuitee
J
Jane • couple • gb
10
Great accommodation and nice and comfy
Pros:

The staff were lovely and super friendly and attentive

Cons:

N/A

2026-06-26 • via Nuitee
A
AURELIE • couple • fr
10
AMAZING - PARFAIT
Pros:

C'est la 4ème fois que nous venons dans cet hôtel et c'est encore un séjour parfait. Belle chambre, propre, calme, une vue magnifique, un petit déjeuné superbe avec de bon produits. A 2min à peine d'un arrêt de métro sur une ligne idéale pour faire toutes les attractions. A 10 min à pied de la Tour de Londres et de Tower Bridge. Nous reviendrons c'est certain.

Cons:

RAS

2026-06-26 • via Nuitee
T
Thomas • couple • de
8
A good hotel in a central location offering modern amenities – the breakfast service could be improved
Pros:

Overall, we had a pleasant stay at The Gate London City. The rooms were modern, clean and well-equipped, and the location is also very convenient for exploring the city. The breakfast was generally adequate and offered a good selection.

Cons:

Unfortunately, at the breakfast buffet, hardly anything was being replenished a good 45 minutes before the official closing time. Furthermore, the staff began clearing away around 30 minutes before closing time, which gave the impression that guests were being urged to leave. Unfortunately, the staff in the breakfast area did not come across as particularly friendly or service-minded.

2026-06-25 • via Nuitee
A
Anchar • couple • in
7
2026-06-24 • via Nuitee
A
Andreea • solo_traveller • ro
5
2026-06-24 • via Nuitee
W
William • solo_traveller • au
9
Pros:

Great location close to tube. Coffee in lounge was a bonus. Self catering easy as supermarket across the street.

2026-06-24 • via Nuitee
L
Lee • family_with_children • gb
10
Would definitiely stay again.
Pros:

Everthing was fantastic! Big thanks to Shiful & Rati for resolving an small isue with our room - great service!.

2026-06-23 • via Nuitee
K
Kin Ming • couple • nz
3
Everything felt unnecessarily difficult, and unfortunately, we would not choose to stay here again.
Pros:

Handy location.

Cons:

We stayed at The Gate and unfortunately my experience was disappointing, which is reflected in our rating of 3/10.

The cleanliness of the room was below expectations and not particularly pleasant on arrival. We were also only provided with one set of towels, which was inconvenient. Additionally, the TV soundbar was not working initially and required a technician to attend the room. While this was eventually resolved, I do want to acknowledge the technician’s effort and professionalism.

A major concern throughout the stay was the difficulty in contacting staff. Attempts via the QR code system went unanswered despite multiple tries, and phone communication was equally challenging.

The most frustrating issue occurred the day before check-out when the air conditioning in our room stopped working. The temperature rose to 28°C, making the room extremely uncomfortable. We reported this to the front desk around 10am before heading out, but when we returned at approximately 2pm, the issue had still not been resolved. The room felt like an oven, and we had to sit in the lobby waiting for updates.

Despite the inconvenience, no effective solution was provided. We left again to meet friends and returned around 9pm; while the room felt slightly cooler, the control panel still showed 24°C and the issue did not appear fully resolved.

Overall, the stay was frustrating, with multiple service and maintenance issues and a lack of responsive support.

2026-06-23 • via Nuitee