The Merchant Baku

Hotels
9.6 (3132 reviews)
4/6 Aziz Aliyev Street Baku, Azerbaijan , Baku , az
+994 12 377 39 01

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Need for more tables in dining area
Noise from neighboring rooms

Categories

Cleanliness
9.56
Most reviews indicate a clean environment with no significant complaints.
Service
10
Exceptional service is frequently highlighted, particularly the outstanding hospitality from staff members.
Location
10
Highly praised for its central location and easy access to attractions.
Room Quality
9.56
Rooms were described as comfortable and well-appointed, contributing positively to the stay.
Amenities
9.06
Amenities were sufficient, although some reviews suggested a need for more dining space.
Value for Money
9.56
Given the comfort and service quality, the hotel is seen as providing good value.
Food and Beverage
9.06
Breakfast received positive mention, though some indicated improvements could be made.
Overall Experience
10
Overall experience was very positive with guests expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:32

Property Description

Luxurious Accommodation
The Merchant Baku, a 4-star hotel in Baku, offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast terraces with stunning city views.

Convenient Services
Guests can enjoy concierge services, free WiFi, and airport transfers at this elegant hotel. The multilingual staff at the 24-hour front desk ensures a seamless stay for visitors speaking Azerbaijani, English, Russian, and Turkish.

Central Location
Situated just 300 metres from Maiden Tower, The Merchant Baku is surrounded by popular attractions like Palace of The Shirvanshahs and Freedom Square. With easy access to Heydar Aliyev International Airport, this hotel is the perfect choice for your stay in Baku.

Book your stay at The Merchant Baku now to experience luxury and convenience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for AZN 65 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for AZN 90 per person per stay when using an existing bed.
    People no matter the age stay for AZN 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3132 reviews
Cleanliness: 9.56
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.06
Value for Money: 9.56
Food and Beverage: 9.06
Overall Experience: 10
D
Deanna9 • Solo travel • Breckenridge, Colorado
10
Great choice in Baku
Pros:

Highly recommend this hotel. Outstanding service, large room with great a/c. Breakfast is delicious with cooked to order eggs. And, perfect location for walking new and old Baku…so many cafes and restaurants close by!

2026-07-25 • via Tripadvisor
U
Ufuk • family_with_children • nl
10
2026-07-25 • via Nuitee
E
Elizaveta • family_with_children • me
10
2026-07-25 • via Nuitee
S
Sarah • solo_traveller • sa
10
2026-07-25 • via Nuitee
M
Maksim • couple • ru
10
Pros:

Чистота, великолепный интерьер, расположение в самом центре города, отзывчивый персонал

2026-07-24 • via Nuitee
N
Norman • couple • cn
10
You can what you paid for.
Pros:

Excellent service, especially the restaurant staffs, and I would like to express my appreciation to the following two staffs who impressed me most:

1. Inara who really understands what I need and convey my desired taste to the chef who then prepared the Omelet to my taste.She also personally prepared great Cappuccino for me and my wife.

2. Javid has gone extra miles to provide his local knowledge and tour advice on where to go and what to see that even my AI failed to recommend.

Cons:

The shower facility drainage was once clogged but almost immediately fixed upon reporting. More towels are desired to be supplied, especially the small towels for the hands.

2026-07-23 • via Nuitee
O
Olga • extended_group • il
10
Pros:

Для меня один из важных критериев в любом отеле это отношение персонала.Я была во многих отелях по всему миру, но здесь сервис и забота о гостях превзошли все мои ожидания.
Весь персонал очень дружелюбный,гостеприимный и внимательный.
Номер был очень уютным, чистым и комфортным, уборка безупречной.
Завтраки вкусные с большим выбором свежих блюд.Отличное расположение, до всех основных достопримечательностей легко дойти пешком.

2026-07-23 • via Nuitee
D
Dmitrii • solo_traveller • se
9
2026-07-22 • via Nuitee
G
GershonH • solo_traveller • il
10
The perfect hotel in Baku.
Pros:

An Absolute Gem in Baku – Outstanding Stay!
Our stay at this hotel was nothing short of perfection. From the moment we arrived, we were blown away by the flawless service, pristine cleanliness, and welcoming atmosphere.

* Impeccable Cleanliness: The entire property is spotless. Our room was extraordinarily clean, modern, and beautifully maintained throughout our stay.
* Prime Location: The location is absolutely phenomenal. It sits right in the heart of Baku, making it incredibly easy to walk to major attractions, fantastic restaurants, and vibrant local spots.
* World-Class Staff: The service here is truly next-level. Every single staff member went above and beyond to ensure we had a memorable experience.

A very special thank you goes to Parviz at the front desk. He is an absolute superstar! His exceptional professionalism, warm hospitality, and endless helpfulness made a huge difference in our trip. He truly went out of his way to assist us with everything we needed, always with a big smile.
This hotel is a masterclass in hospitality. We cannot recommend it highly enough and will definitely return on our next visit to Baku!

Cons:

Nothing.

2026-07-22 • via Nuitee
M
Mohamed • family_with_children • qa
6
Pros:

Nice location in close to main street
Be careful the street front of the hotel is blocked and u have to walk on foot for awhile to reach the hotel

Cons:

Blocked street and have to walk for a while with my bags to reach the hotel

2026-07-21 • via Nuitee
Y
YILMAZ • solo_traveller • tr
10
Otel eviniz ise herşey mükemmel demektir
Pros:

Çalışanlar otelin temizliği ve merkezi konumu çok başarılı

Cons:

Beğenilmeyecek gibi değil harikaydı

2026-07-19 • via Nuitee
S
SHAHAB • extended_group • pk
10
2026-07-19 • via Nuitee
M
Metin • solo_traveller • tr
10
2026-07-19 • via Nuitee
Shor Stas • solo_traveller • il
10
Pros:

Отличное место , чисто, красиво, комфортно, хорошее местоположение, коллектив который всегда рад помочь.

Cons:

Ничего, всё было отлично

2026-07-19 • via Nuitee
B
bilal • family_with_children • sa
8
رهيب
Pros:

Cleanness and location

Cons:

Food is normal

2026-07-19 • via Nuitee
K
Karandeep • family_with_children • ae
10
2026-07-19 • via Nuitee
S
Saeed • couple • ae
10
2026-07-19 • via Nuitee
W
Wed • couple • sa
10
كل شيء كان رائعًا
Pros:

كل شيء كان رائعًا. الموقع ممتاز، والغرف نظيفة جدًا، والخدمة مميزة، وطاقم العمل متعاون ولطيف، والإفطار متنوع ولذيذ، وكانت الإقامة مريحة وممتعة من جميع النواحي. أنصح به بشدة

Cons:

ولا شي كل شي جميل

2026-07-18 • via Nuitee
A
Andrei • family_with_children • ru
8
Были 4 раза, обязательно приедем еще.
Pros:

Идеальное местоположение, все рядом, набережная, центр, комфортные чистые и просторные номера, доброжелательный персонал, рядом кафе рестораны.

Cons:

Маленькое помещение для завтрака, иногда не хватает столов для большой семьи.

2026-07-17 • via Nuitee
M
Maksim • solo_traveller • ru
10
2026-07-15 • via Nuitee