The Merchant Baku

Hotels
9.6 (3185 reviews)
4/6 Aziz Aliyev Street Baku, Azerbaijan , Baku , AZ
+994 12 377 39 01

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Need for more tables in dining area
Noise from neighboring rooms

Categories

Cleanliness
9.56
Most reviews indicate a clean environment with no significant complaints.
Service
10
Exceptional service is frequently highlighted, particularly the outstanding hospitality from staff members.
Location
10
Highly praised for its central location and easy access to attractions.
Room Quality
9.56
Rooms were described as comfortable and well-appointed, contributing positively to the stay.
Amenities
9.06
Amenities were sufficient, although some reviews suggested a need for more dining space.
Value for Money
9.56
Given the comfort and service quality, the hotel is seen as providing good value.
Food and Beverage
9.06
Breakfast received positive mention, though some indicated improvements could be made.
Overall Experience
10
Overall experience was very positive with guests expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:32

Property Description

Luxurious Accommodation
The Merchant Baku, a 4-star hotel in Baku, offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Some rooms even boast terraces with stunning city views.

Convenient Services
Guests can enjoy concierge services, free WiFi, and airport transfers at this elegant hotel. The multilingual staff at the 24-hour front desk ensures a seamless stay for visitors speaking Azerbaijani, English, Russian, and Turkish.

Central Location
Situated just 300 metres from Maiden Tower, The Merchant Baku is surrounded by popular attractions like Palace of The Shirvanshahs and Freedom Square. With easy access to Heydar Aliyev International Airport, this hotel is the perfect choice for your stay in Baku.

Book your stay at The Merchant Baku now to experience luxury and convenience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Location

Guest Reviews

9.6
Based on 3185 reviews
Cleanliness: 9.56
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.06
Value for Money: 9.56
Food and Beverage: 9.06
Overall Experience: 10
G
Gila • solo_traveller • il
10
Pros:

The location was great. With foot to most of the attractions. The room.was very comfortable.
Staff were friendly and helpfull

2026-09-19 • via Nuitee
L
Lina • couple • ch
10
Eine klare Empfehlung!
Pros:

Die Lage des Hotels ist perfekt und sehr zentral. Die Mitarbeiter an der Rezeption waren äußerst freundlich und hilfsbereit. Wir haben uns während unseres gesamten Aufenthalts sehr wohlgefühlt.

Das Hotel ist sehr geschmackvoll und gemütlich eingerichtet, wodurch eine angenehme und einladende Atmosphäre entsteht. Insgesamt waren wir mit unserem Aufenthalt sehr zufrieden und kommen gerne wieder. Eine klare Empfehlung!

2026-09-19 • via Nuitee
I
Ivan • couple • ca
9
Minibar should not be empty
Pros:

Back at this hotel again, it’s one of the best in Baku. Would underline breakfast here and rooms design, very high quality.

Cons:

Minibar is empty. I would suggest filling it with something as when we tried calling and asking to fill it we were notified that that there’s no chips, no ice cream and many more, so actually there’s nothing you can fill it with. For some guests that can be a big deal.

2026-09-18 • via Nuitee
B
Besheva • couple • ru
10
2026-09-18 • via Nuitee
N
Niyaz • family_with_children • in
9
2026-09-17 • via Nuitee
A
Ayça nur • couple • tr
10
Pros:

Konum harikaydı personel çok ilgiliydi otel çok temizdi ce kahvaltı da gayet güzeldi

2026-09-17 • via Nuitee
A
amira • couple • ae
10
Great hotel that surpass all expectations
Pros:

Everything was wonderful, spotless, very helpful team and all over atmosphere was amazing definitely will be my hotel of choice if am ever in Baku

Cons:

Nothing everything was super

2026-09-17 • via Nuitee
G
Gokhan • couple • ae
9
Excellent hotel
Pros:

Location, staff, clean

Cons:

No hangers at room

2026-09-16 • via Nuitee
A
Abdulaziz • family_with_children • sa
3
Pros:

الغرف
موقع ممتاز

Cons:

عند تسجيل الدخول تم الانتظار لمدة 15 دقيقة وحيث انه لا يوجد إلا موظف واحد فقط ، ويقوم الموظف بذكر الفعاليات الموجودة ويقوم بالحديث والتطرق معه إلى مواضيع خارجة عن الحجز وحديث بشكل عام ، وعند الدخول إلى الغرفة حاولت الاتصال بالاستقبال اكثر من خمس مرات ولا يوجد اي تجاوب ولا بد إلى النزول له ، وعند النزول في اليوم التالي لتناول طعام الإفطار قام الموظف بسؤالي عن الغرفة ومعلومات عنها حيث انه قم بالسؤال لي أنا فقط وحيث انه يوجد ضيوف اخرون ولم يتم سؤالهم ! وتعرضت امي إلى وعكة صحية وحيث انني قمت بطلب معالجة لها وعندما أتت اخبرني الفندق انه يجب علي دفع مبلغ 59 مانات لدخولها لمدة ساعة لتقوم بعلاج والدتي !!!! وذلك بسبب انني لم أقم باستخدام المعاجلة التي بالفندق 🤣🤣 وللعلم والإحاطة انني حاولت ان استخدم المعالجة التي بالفندق ولكن اخبروني انها لا يوجد لديها وقت متاح .
معلومة مهمة لايمكن للسيارة الوصول إلى الفندق ويتطلب المشي وحيث انه جدا صعب لكبار السن والأطفال ومن لديهم شنط .

2026-09-15 • via Nuitee
H
Hager • solo_traveller • sa
10
Pros:

It’s amazing !!! So clean , great location and staff.

2026-09-15 • via Nuitee
R
Rayed • solo_traveller • sa
10
2026-09-15 • via Nuitee
A
Alexander • family_with_children • il
9
Pros:

В этом отеле мы останавливались дважды.
Очень хороший отель. Удобное расположение .Прекрасный персонал .
Советую всем ,кто собирается в Баку заказать этот отель!

2026-09-14 • via Nuitee
Q
Qazi Fasih • couple • gb
8
Amazing location hotel
Pros:

It was really good standard, amazing location actually best location

Cons:

Didn’t have a fan and they didn’t even try to provide one. The rooms without opening windows were a bit claustrophobic and would get a bit hot. AC was working temperature was good but not airy

2026-09-14 • via Nuitee
R
Rohini • couple • gb
8
Comfortably adequate
Pros:

Location and decoration of the common areas in the bar and restaurant

Cons:

The beds were not dressed as shown in the website.
No full length mirror or dressing table. No iron either.

2026-09-14 • via Nuitee
E
Elif Heves • couple • tr
10
Bakü ye tekrar gelsem burada konaklarım.
Pros:

Konumunu, temizliğini, odaların genişliğini, kahvaltısını ve yemeklerini

Cons:

Sabunlarını

2026-09-13 • via Nuitee
S
Sema • couple • tr
10
Pros:

Konumu mükemmeldi. Yürüyerek her yere ulaşım sağlamak mümkün. Kahvaltısını çok beğendik ve çalışanların samimi, güleryüzlü olması bizim için çok kıymetliydi. Bir kez daha gelecek olursam kesinlikle konaklamamı burada tercih ederim

2026-09-13 • via Nuitee
V
Valeriia • solo_traveller • ru
8
Thanks a lot for the warm welcome and hospitality!
Pros:

Super friendly and pleasant staff, everyone is willing to help

Cons:

The bathroom in my room was a bit “tired”, some renovation would be great

2026-09-13 • via Nuitee
R
Rachid and Imane • couple • sa
8
Pros:

Housekeeping need attention, the room was not clean even after cleaning still a problem

Cons:

Front office staff

2026-09-12 • via Nuitee
A
Atilla • extended_group • tr
10
2026-09-12 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Perfect location with soundproof spacious rooms.

Cons:

Breakfast staff could get a little more training.

2026-09-11 • via Nuitee