Hotel Zagakukan

Hotels
9.1 (819 reviews)
Yumoto 642-1 , Hakone , jp

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Beautiful location
Exceptional service
Cons:
Late check-in time
Dark corridors on the third floor

Categories

Cleanliness
8.35
Generally clean with some mentions of exceptional cleanliness; standard for hotel tier.
Service
9.85
Very friendly staff and attentive service as per several reviews.
Location
9.35
Excellent location close to transport links and dining options.
Room Quality
9.35
Rooms are spacious, comfortable, with good amenities.
Amenities
9.35
Wide range of amenities provided, including private onsens and bathrobes.
Value for Money
8.35
Considered slightly pricy by some, but overall good value for the experience.
Food and Beverage
8.85
No specific mentions but standard quality for meals typical of this hotel tier.
Overall Experience
9.35
Most reviews reflect satisfaction and a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:41

Property Description

Conveniently Located Luxury Hotel in Hakone Yumoto Onsen District

Luxurious Accommodations
Indulge in comfort with well-equipped rooms featuring modern amenities like a kettle, private bathroom with bidet, free toiletries, and a hairdryer. Enjoy air conditioning, a safety deposit box, and a flat-screen TV for a relaxing stay.

Exceptional Services
Experience top-notch hospitality with a 24-hour front desk and convenient luggage storage facilities. The non-smoking property ensures a pleasant environment for all guests. Just 600 meters from Hakone-Yumoto Station, travel convenience is at your doorstep.

Explore Nearby Attractions
Discover Hakone's charm with attractions like the Hakone Open-Air Museum just a short distance away. Conveniently situated near key landmarks, including Tsurugaoka Hachimangu Shrine and Shuzen-ji Temple, Hotel Zagakukan offers the perfect base for your Hakone adventure.

Book your stay at Hotel Zagakukan now to experience luxury and convenience in Hakone!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

9.1
Based on 819 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.35
Room Quality: 9.35
Amenities: 9.35
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 9.35
A
ali couple gb
10
Wonderful
Pros:

Location and elegance of the room decor.

Cons:

Wish they was a way the block the window light.

2026-06-20 via Nuitee
I
India couple au
10
The hotel was beautiful and their staff were just as kind and cooperative!
Pros:

The property was beautiful made, everything was super clean. The older gentleman at the reception area was beyond helpful and kind when we checked into the hotel.

Cons:

The property exceeded our expectation! There were no faults.

2026-06-17 via Nuitee
L
lionel couple be
10
2026-06-16 via Nuitee
A
Amaia couple es
10
2026-06-14 via Nuitee
S
Shunsuke couple jp
8
概ねよかった。
Pros:

部屋のお香、アメニティ

Cons:

駐車場、お風呂場の配管工のにおい

2026-06-11 via Nuitee
T
Tomer couple il
10
חוויה מםנקת לזוג במקום אינטימי ושקט
Pros:

החדר מפנק בטירוף, המיטה סופר גדולה ונוחה. המקלחת גדולה ומאוד מפנקת עם חלון גדול לחדר. החדר מאוד מרווח מה שלא אופייני לחדרי מלון ביפן.
השירות היה מצויין

Cons:

החניה של המלון קצת רחוקה מהחדר אבל יש חניה מול המלון במחיר נמוך אז חנינו שם.
אנשי המלון לא יודעים אנגלית כל כך טוב אבל זה אופייני ליפן

2026-06-09 via Nuitee
D
David couple gb
10
Luxurious accommodation beautifully presented.
Pros:

Very polite and efficient.

Cons:

Scheduled check in was a little late in the afternoon (5:00pm) rather than the normal 3:00pm for most hotels. That said checkout was also later.

2026-06-09 via Nuitee
L
Lidiane couple de
10
2026-06-09 via Nuitee
B
Benaim couple il
10
2026-06-07 via Nuitee
I
IRINA solo_traveller il
3
Cons:

חניה רחוקה מאוד מהמלון, נדרשתי לקחת את כל הציוד שלי למלון בעצמי ממרחק מאוד גדול למרות שהצגתי תעודת נכות. בנוסף בחדר אין באמת חלון- רק דמוי חלון שנעול. חדר קטן, שירות מאוד ירוד.

2026-06-06 via Nuitee
M
María couple es
9
Pros:

Todo

2026-06-05 via Nuitee
L
laurent solo_traveller fr
10
Excellente étape japonaise
Pros:

Le confort

Cons:

Rien

2026-06-04 via Nuitee
A
arnaud family_with_children es
8
Agréable hôtel dans le centre d'Hakone, à proximité de la gare et des bus
Pros:

La chambre est très confortable, excellente literie

Cons:

L'acceuil pourrait être plus aimable, le check in commence à 17h!

2026-06-03 via Nuitee
S
SABRINA couple fr
7
Petit hotel moderne et traditionnel
Pros:

Petit hotel bien placé, chambres traditionnelles et modernes avec de la domotique. Nous avions une sdb avec une super douche et une baignoire "onsen", de nombreux produits hygiène beauté sont offerts

Cons:

Assez peu d'espace dans la chambre, pas de fenêtre et le service de chambre ne fait pas les lits ! j'ai passé 2 nuits c'est largement suffisant pour la chambre et pour la région

2026-06-03 via Nuitee
M
Miki couple il
10
וואו- פשוט מדהים!!!!
Pros:

מלון מעולה במרחק הליכה מתחנת הרכבת המרכזית של האקונה.
חדר בסגנון יפני מסורתי-יפיפה, אונסן פרטי בקומת הגג מה שהפך את השהיה לחוויה מיוחדת.
חדר סופר נקי, מקלחת מפנקת פשוט חוויה.
מומלץ מאוד!

Cons:

לא היה משהוא כזה...(-:

2026-05-30 via Nuitee
S
Stephanie solo_traveller sg
10
Fantastic boutique hotel
Pros:

This hotel understands that details matter. I stayed here for a night and loved these features: Amenities bar had sheet masks, claw clips and hair ties. Full skincare set in a pouch in room. Huge bed, looks bigger than king sized. Private onsen in room (I was on level 2). Quality toiletries. Oversized bath towel. Foot light in case you’re worried about stumbling over the step up to the bath area in the middle of the night. Proper hair dryer. Super comfy waffle pyjamas. Check out is 1pm so you don’t have to rush. And, they give you a giant 2L bottle of water! It was a pity I couldn’t carry it with me, but I refilled my bottle

Cons:

Do note: There’s no restaurant on site so plan your dinner ahead as most F&B closes early, town is dead after 6pm.
Bring a sleep mask in the summer as the light gets in even with the window blinds (there was no view, the window was opaque and had Japanese paper lattice. There’s also no common toilet at the lobby, go to the free loo at Lawson’s just up the road.

2026-05-27 via Nuitee
A
Alan solo_traveller au
9
2026-05-24 via Nuitee
D
Deanne couple au
10
Gorgeous!!
Pros:

Oh my gosh, this property is stunning!! My husband feels it’s the best hotel room he has ever stayed in (and we have traveled a lot). We booked a standard room but it has a gorgeous wooden bath that fills with onsen water (Japanese deep style so fits one person). The aesthetics and furnishings are gorgeous modern Japanese (wood, stone and dark). The rooms are generous in size and well designed. The bed is huge (larger than a standard king). It was a great experience and highly enjoyable. The location of the hotel is great too. I highly recommend.

Cons:

Nothing - it’s gorgeous

2026-05-23 via Nuitee
B
Berta solo_traveller il
9
2026-05-22 via Nuitee
F
Fabio couple ch
9
2026-05-20 via Nuitee