Hilton Garden Inn Umhlanga Arch

Hotels
•
Hilton Garden Inn
8.6 (3193 reviews)
1 Ncondo Pl, Umhlanga Ridge, Umhlanga, 4320 , Durban , ZA

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent cleanliness throughout the hotel
Very helpful and friendly staff (concierge, reception, restaurant)
Great breakfast buffet with many options
Rooftop pool, gym and pleasant lobby lounges
Convenient location (close to airport, near sea/Umhlanga)
Comfortable, new rooms
Early check-in accommodated and attentive service
Iron available in room (convenience)
Cons:
Windows in rooms do not open (limited fresh air)
Sleeper couch too small / some room-size complaints
Bathroom layout issues (basin in bedroom, frosted shower windows)
Dinner service closing early/rushed service at night
Coffee and limited sugar sachets reported
Wine selection perceived as poor and overpriced
Meal pricing not always included/clear

Categories

Cleanliness
9.2
Repeated praise for cleanliness across reviews: 'very clean', 'rooms are clean', 'lovely clean unit' and notes that the whole hotel is kept tidy.
Service
9.2
Strong positive sentiment for staff and service: multiple mentions of helpful, friendly staff, concierge/security/reception going the extra mile, and early check-in accommodated.
Location
9
Consistently noted as excellent: close to the airport, convenient to the sea and loved Umhlanga; location cited as a key positive.
Room Quality
8
Generally comfortable and new rooms but some issues reported: sleeper couch too small, rooms a bit small for some guests, windows that don't open and bathroom layout complaints.
Amenities
8.8
Highly rated amenities including rooftop pool, gym, lobby lounges and good facilities; a few specific negatives (wine selection) but amenities were frequently praised.
Value for Money
7.6
Mixed sentiment: some guests called it 'value for money' while others flagged meal pricing not included and some items (wine) as overpriced, lowering perceived value for some visitors.
Food and Beverage
8.4
Breakfast repeatedly praised as excellent with a wide variety and a helpful chef; some negatives for dinner service closing times, limited sugar sachets, coffee and wine selection concerns.
Overall Experience
8.6
Overall very positive experiences ('fabulous', 'best stay', many repeat-intent comments) with a few minor service/room/food issues noted by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 08:58

Property Description

Luxurious Accommodation
Experience comfort and style in our air-conditioned rooms with sea views and modern amenities like free WiFi and flat-screen TVs.

Convenient Facilities
Indulge in a delicious buffet or Full English/Irish breakfast and make use of our fitness centre, terrace, and private parking during your stay.

Exceptional Service
Our multilingual staff is dedicated to providing top-notch service, from concierge assistance to guidance at the reception for a memorable experience.

Book your stay at Hilton Garden Inn Umhlanga Arch now and enjoy a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUR

Location

Guest Reviews

8.6
Based on 3193 reviews
Cleanliness: 9.2
Service: 9.2
Location: 9
Room Quality: 8
Amenities: 8.8
Value for Money: 7.6
Food and Beverage: 8.4
Overall Experience: 8.6
T
Tyron • couple • za
9
Pros:

It was all set nicely and amazing room with nice soaps

Cons:

Bed and pillows not very comfortable

2026-10-22 • via Nuitee
G
Gerard • couple • za
6
2026-10-22 • via Nuitee
M
Markus Angula • extended_group • na
9
Perfect Hotel
Pros:

Everything about this hotel was superb. The staff, the facilities, the cleanliness and the location. We got a room with a beautiful view, and the reception was flexible with check-in. I recommend.

Cons:

Cutlery in the room would have been nice. Also, room service throughout the day would have made our stay even more enjoyable.

2026-10-22 • via Nuitee
T
Thandeka • extended_group • za
10
Cons:

There is a leak on the side of the shower which is causing the carpet to have mold and a smell

2026-10-22 • via Nuitee
S
SIPHO • extended_group • za
10
Pros:

Very clean ohhh it's sooo beautiful, we enjoyed our stay I'll definitely book again. Their pool with warm water when it's cold🤩

Cons:

There's nothing to dislike

2026-10-21 • via Nuitee
M
Mondli • couple • za
10
2026-10-21 • via Nuitee
G
Goodwill • couple • sz
9
Pros:

Food ,staff and premises

Cons:

Electricity on and off

2026-10-21 • via Nuitee
N
Nalini • couple • za
8
2026-10-21 • via Nuitee
B
Brandon • couple • za
9
2026-10-20 • via Nuitee
N
Noluthando • solo_traveller • za
10
Excellent
Pros:

Everything was 10/10

Cons:

N/A

2026-10-20 • via Nuitee
H
Hans • couple • za
9
2026-10-20 • via Nuitee
N
Ntombifuthi • couple • za
10
2026-10-18 • via Nuitee
I
Isabela • solo_traveller • za
9
2026-10-18 • via Nuitee
D
Dr. Zolani • couple • za
9
2026-10-18 • via Nuitee
S
Siyanda • family_with_children • za
9
Pros:

The food was good including the breakfast. Very friendly staff

Cons:

The aircon is not user friendly

2026-10-17 • via Nuitee
B
babalwa • couple • za
10
Excellent
Pros:

Everything

Cons:

Rooms

2026-10-17 • via Nuitee
B
Bennet • couple • za
10
2026-10-16 • via Nuitee
L
Linda • solo_traveller • za
10
Pros:

Check in process was easier

Cons:

Room did not have an ocean view

2026-10-15 • via Nuitee
K
Karunai • solo_traveller • za
10
2026-10-15 • via Nuitee
S
Sbongakonke • couple • za
10
2026-10-15 • via Nuitee