Hilton Garden Inn Umhlanga Arch

Hotels
•
Hilton Worldwide
8.4 (51 reviews)
1 Ncondo Place, Umhlanga Ridge, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
27-031-0070775

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Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Great staff
Delicious food
Spacious rooms
Cons:
Poor service from staff
Non-functioning room service

Categories

Cleanliness
8.48
The room was spacious, clean, quiet and comfortable.
Service
7.45
Very poor service from the staff.
Location
8.49
Standard quality for this hotel tier.
Room Quality
8.44
The room was spacious, clean, quiet and comfortable.
Amenities
8.47
Standard quality for this hotel tier.
Value for Money
8.43
Standard quality for this hotel tier.
Food and Beverage
8.98
The food at the hotel restaurant was delicious.
Overall Experience
8.45
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:35

Property Description

Discover the ultimate retreat at Hilton Garden Inn Umhlanga Arch, where comfort meets convenience.

Recreational Haven
Unwind in our sparkling outdoor pool or elevate your fitness routine at our 24-hour fitness center, ensuring relaxation and wellness are just steps away.

Culinary Delights
Savor exquisite local and international dishes at Together & Co Restaurant, complete with a stylish bar/lounge, or opt for the convenience of in-room dining during limited hours.

Business Ready
With over 2,121 square feet of versatile conference space and six dedicated meeting rooms, we cater to all your professional needs, ensuring your events transform into unforgettable occasions.

Experience the perfect blend of leisure and business that awaits you. Don't miss the chance to book your stay today!

Important information:

  • Pool access available from 9:00 AM to 6:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 51 reviews
Cleanliness: 8.48
Service: 7.45
Location: 8.49
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.98
Overall Experience: 8.45
K
Kwasi • couple • za
9
Enjoyed the stay very much. The place was neat and peaceful
Pros:

The staff were friendly and always available. I would get messages everyday to check if everything was fine and if there’s anything that I needed. Breakfast was great too

Cons:

Nothing

2026-06-20 • via Nuitee
N
Nonhlanhla • family_with_children • za
9
2026-06-20 • via Nuitee
Z
Zingisa • solo_traveller • za
9
2026-06-19 • via Nuitee
M
Manuel • couple • za
9
2026-06-19 • via Nuitee
F
Franco • solo_traveller • za
10
2026-06-18 • via Nuitee
W
William • solo_traveller • zw
8
2026-06-17 • via Nuitee
H
Hara • solo_traveller • zm
10
2026-06-17 • via Nuitee
M
Mokgadi • solo_traveller • za
9
Lovely
Pros:

Breakfast okay and versatile.
The space tends to be packed sometimes, which is understandable given an event such as Comrades marathon.

Cons:

Nothing much, just that cleaning of rooms was done hastily. Could also be due to the hotel being full.

2026-06-17 • via Nuitee
W
William • solo_traveller • za
9
2026-06-16 • via Nuitee
T
Thokozani • couple • za
3
Pros:

The rate was unnecessarily high and the carpet is dirty and smells, our shower had to rubber, so the bathroom was flooded with water. We were charged double the normal amount due to comrades but no value for money at all. The rooms are also stuffy.

Cons:

Everything about the rooms and breakfast

2026-06-16 • via Nuitee
I
Ithandile • extended_group • za
9
2026-06-14 • via Nuitee
C
Celumusa • couple • za
9
2026-06-11 • via Nuitee
S
Siyamthemba • couple • za
9
2026-06-10 • via Nuitee
P
Phumla • couple • za
10
Exceptional stay at Hilton Garden Inn Hotel. I will definitely come back.
Pros:

Everything was too beautiful, clean modern and stylish. Staff was amazing shout out to MaNgcolosi♥️. Got surprises since it was my birthday. That special touch truly was thee best.

Cons:

There was nothing not to love.

2026-06-09 • via Nuitee
T
Tamara • solo_traveller • za
8
2026-06-09 • via Nuitee
M
MILES • family_with_children • za
8
Pros:

Breakfast good.

Cons:

Bedding not to comfortably made

2026-06-08 • via Nuitee
B
Buhlebethu • extended_group • za
10
2026-06-08 • via Nuitee
M
Megan • family_with_children • za
8
I had a great stay with my two daughters. The room was very nice and clean. The staff were friendly and very helpful.
Pros:

I liked the convenience in location, the room and the friendliness of the staff. Staff were also very efficient.

Cons:

I felt the set up in the dining area for breakfast wasn’t the greatest. It felt a bit cold

2026-06-08 • via Nuitee
G
Gloria Lebo • solo_traveller • za
10
Pros:

The staff is friendly and helpful.

Cons:

Plates and cups were not washed clean, and the tables in the conference room that were next to the dining area were not clean, also

2026-06-08 • via Nuitee
B
Bheki • couple • za
9
Very nice
Pros:

Breakfast should be included in the bill

Cons:

Paying for Parking

2026-06-08 • via Nuitee