Canopy by Hilton Hangzhou West Lake

Hotels
•
Canopy by Hilton
8.6 (155 reviews)
No. 2 Guohuo Road , Hangzhou , CN
+86 575 8707 8111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Traffic noise
Food quality was lacking

Categories

Cleanliness
8.18
Overall clean but there were minor issues with food smells.
Service
9.15
Staff are friendly and cooperative, providing good service.
Location
8.89
Great location for visiting the lake, but traffic can be heavy.
Room Quality
8.64
Rooms are modern and comfortable.
Amenities
8.17
Basic amenities are available, but there were no extras in the room.
Value for Money
8.83
Good value considering the location and service provided.
Food and Beverage
8.18
Breakfast was good, but other food options were not impressive.
Overall Experience
8.75
A generally positive experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:59

Property Description

Luxurious Amenities and Services

Indulge in the ultimate comfort at Canopy by Hilton Hangzhou West Lake with air-conditioned rooms, a coffee machine, a minibar, and more. Enjoy the convenience of room service, a 24-hour front desk, and currency exchange during your stay.

Dining and Leisure Options

Savor delectable European cuisine at the on-site restaurant or unwind with a drink at the bar. Explore the lush garden, relax on the terrace, or stay active at the fitness centre. Free bikes are also available for guests to explore Hangzhou.

Prime Location

Conveniently located near Wushan Square and Lingyin Temple, Canopy by Hilton Hangzhou West Lake offers easy access to popular attractions. With the airport just 27 km away, your journey to luxury begins as soon as you arrive.

Book your stay at Canopy by Hilton Hangzhou West Lake now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 155 reviews
Cleanliness: 8.18
Service: 9.15
Location: 8.89
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.83
Food and Beverage: 8.18
Overall Experience: 8.75
O
Ooi Leng Irene • solo_traveller • sg
9
Pros:

Good

Cons:

NA

2026-09-19 • via Nuitee
B
Baoonholiday • solo_traveller • au
7
Not worth the value
Pros:

Near eateries and housekeeping staffs were friendly

Cons:

Lighting is terrible. So dark in the lifts and in the bedroom.

There was no free guest laundry but on booking.com stated onsite and offsite laundry.

Proximity to sightseeing and train were a good 15 mins walk

Free cocktails stated were premade and fixed

Need to ring reception everytime to to send our takeaways in robot instead of letting the delivery guys do it straight away.

For $185 a night is pretty mediocre.

2026-09-06 • via Nuitee
T
Tram Oanh • family_with_children • vn
10
2026-09-04 • via Nuitee
F
Francesco • couple • it
10
2026-08-18 • via Nuitee
F
Felicia • extended_group • id
8
2026-08-12 • via Nuitee
T
Tomasz D. • solo_traveller • be
9
2026-08-08 • via Nuitee
E
Ensou • solo_traveller • be
7
Cons:

It looks like a fancy hotel, in fact it is an aged hotel!

2026-08-05 • via Nuitee
郁葱 • solo_traveller • cn
8
Pros:

位置尚可。

Cons:

小吵小。

2026-07-13 • via Nuitee
S
sophie • solo_traveller • ca
10
2026-07-01 • via Nuitee
Q
Quention • solo_traveller • au
9
2026-06-30 • via Nuitee
J
JUNYAN • couple • cn
5
一般 不值这个钱
Pros:

地理位置

Cons:

下车的时候没有人帮忙拿行李 退房时也没有人帮忙 入住了几天全程感受不到什么服务 仿佛我不是住客一样

2026-06-28 • via Nuitee
H
Hsin-Yi • solo_traveller • tw
10
2026-06-25 • via Nuitee
K
khalfan • couple • ae
10
2026-06-22 • via Nuitee
K
Kam • solo_traveller • sg
10
2026-05-25 • via Nuitee
H
Hongxuan • couple • tw
8
2026-05-24 • via Nuitee
J
julia carolin • solo_traveller • de
9
2026-05-21 • via Nuitee
N
Noah • solo_traveller • ca
9
2026-05-18 • via Nuitee
K
Kai Kee • family_with_children • sg
8
Pros:

the location and hospitable part of the staff

Cons:

i got a room near to elevator landing, so it was not exactly quietness i was looking for

2026-05-17 • via Nuitee
M
Michelle • family_with_children • nl
8
2026-04-22 • via Nuitee
C
Claude • family_with_children • ae
9
Very pleasant hotel to stay in Hangzhou - My recommendation
Pros:

Beautiful renovated building, colorful, pleasant and contemporary rooms, comfortable. Very qualitative breakfast. Well located in down town Hangzhou. Smiling and helpful staff.

Cons:

Better to avoid dining at the hotel: not good value for money. The menu and the quality of the food must be improved. The bed/mattress is a bit hard

2026-04-22 • via Nuitee