Canopy by Hilton Hangzhou West Lake

Hotels
•
Canopy by Hilton
8.6 (155 reviews)
No. 2 Guohuo Road , Hangzhou , CN
+86 575 8707 8111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Traffic noise
Food quality was lacking

Categories

Cleanliness
8.18
Overall clean but there were minor issues with food smells.
Service
9.15
Staff are friendly and cooperative, providing good service.
Location
8.89
Great location for visiting the lake, but traffic can be heavy.
Room Quality
8.64
Rooms are modern and comfortable.
Amenities
8.17
Basic amenities are available, but there were no extras in the room.
Value for Money
8.83
Good value considering the location and service provided.
Food and Beverage
8.18
Breakfast was good, but other food options were not impressive.
Overall Experience
8.75
A generally positive experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:59

Property Description

Luxurious Amenities and Services

Indulge in the ultimate comfort at Canopy by Hilton Hangzhou West Lake with air-conditioned rooms, a coffee machine, a minibar, and more. Enjoy the convenience of room service, a 24-hour front desk, and currency exchange during your stay.

Dining and Leisure Options

Savor delectable European cuisine at the on-site restaurant or unwind with a drink at the bar. Explore the lush garden, relax on the terrace, or stay active at the fitness centre. Free bikes are also available for guests to explore Hangzhou.

Prime Location

Conveniently located near Wushan Square and Lingyin Temple, Canopy by Hilton Hangzhou West Lake offers easy access to popular attractions. With the airport just 27 km away, your journey to luxury begins as soon as you arrive.

Book your stay at Canopy by Hilton Hangzhou West Lake now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 155 reviews
Cleanliness: 8.18
Service: 9.15
Location: 8.89
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.83
Food and Beverage: 8.18
Overall Experience: 8.75
L
Lilia Nigro • extended_group • br
10
Hotel excepcional, lindo e vale muito a pena
Pros:

1) gostamos de tudo: o hotel é lindo, moderno, limpíssimo, todo automatizado , super bem localizado, confortável
2) funcionários atenciosos , rápidos, educados e que fizeram de tudo para nos ajudar
3) o café da manhã excelente
4) nossos quartos eram super espaçosos , super bem decorados , cama confortável, chuveiro maravilhoso, secador de cabelo Dyson,

Cons:

Não temos nenhuma queixa , tudo perfeito

2026-10-30 • via Nuitee
S
sunantha • couple • th
9
2026-10-30 • via Nuitee
R
Richard • couple • au
9
Pros:

Smart modern relaxing design. Helpful staff. Good size comfortable quiet rooms in a good location. Would stay here again.

Cons:

The heating in the room barely works. Luck if it can increase the temperature 1 degree.

2026-10-29 • via Nuitee
F
Fook Meng • couple • sg
7
Pros:

The location was good

Cons:

The room was too small

2026-10-29 • via Nuitee
M
Maggie • couple • tw
9
2026-10-29 • via Nuitee
O
orit • couple • il
10
Pros:

שרות אדיב ומלון בוטיקי מקסים ומפנק

Cons:

חשבתי שיותר קרוב לאגם

2026-10-26 • via Nuitee
Хасенова • couple • kz
10
2026-10-23 • via Nuitee
J
john • couple • gb
4
Crap
Pros:

Nothing

Cons:

Everything

2026-10-21 • via Nuitee
S
stevanus • solo_traveller • id
10
Great design. Great location. Great price. Luxurious and comfy
Pros:

Great design. Great location. Great price. Luxurious and comfy

Cons:

Nothing

2026-10-13 • via Nuitee
O
Ooi Leng Irene • solo_traveller • sg
9
Pros:

Good

Cons:

NA

2026-09-19 • via Nuitee
B
Baoonholiday • solo_traveller • au
7
Not worth the value
Pros:

Near eateries and housekeeping staffs were friendly

Cons:

Lighting is terrible. So dark in the lifts and in the bedroom.

There was no free guest laundry but on booking.com stated onsite and offsite laundry.

Proximity to sightseeing and train were a good 15 mins walk

Free cocktails stated were premade and fixed

Need to ring reception everytime to to send our takeaways in robot instead of letting the delivery guys do it straight away.

For $185 a night is pretty mediocre.

2026-09-06 • via Nuitee
T
Tram Oanh • family_with_children • vn
10
2026-09-04 • via Nuitee
F
Francesco • couple • it
10
2026-08-18 • via Nuitee
F
Felicia • extended_group • id
8
2026-08-12 • via Nuitee
T
Tomasz D. • solo_traveller • be
9
2026-08-08 • via Nuitee
E
Ensou • solo_traveller • be
7
Cons:

It looks like a fancy hotel, in fact it is an aged hotel!

2026-08-05 • via Nuitee
郁葱 • solo_traveller • cn
8
Pros:

位置尚可。

Cons:

小吵小。

2026-07-13 • via Nuitee
S
sophie • solo_traveller • ca
10
2026-07-01 • via Nuitee
Q
Quention • solo_traveller • au
9
2026-06-30 • via Nuitee
J
JUNYAN • couple • cn
5
一般 不值这个钱
Pros:

地理位置

Cons:

下车的时候没有人帮忙拿行李 退房时也没有人帮忙 入住了几天全程感受不到什么服务 仿佛我不是住客一样

2026-06-28 • via Nuitee