Urban Boutique Hotel; BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
7.7 (1288 reviews)
536 Wade Hampton Blvd , Greenville , US
+1 864-214-8425

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Great location / close to events
Clean rooms
Some comfortable beds (memory-foam) and good shower
Friendly/accommodating staff (frequent)
Reasonable price / good value
Spacious rooms (reported by some)
Breakfast praised by multiple guests
Cons:
Beds often too soft or uncomfortable / several 'terrible' bed reports
Noisy (motel layout, traffic, people passing)
Breakfast sometimes subpar or meager
Motel-style exterior doors (not a traditional hotel) and occasional poor customer service
Small/tight breakfast area and limited seating

Categories

Cleanliness
8.5
Multiple reviewers described rooms as clean and fresh; a single review noted it was not clean, but overall cleanliness is positive.
Service
7.5
Staff often described as friendly and accommodating, though a few guests reported an unpleasant front-desk interaction and a staff member watching breakfast, yielding mixed but generally acceptable service.
Location
9
Consistently praised for being central/close to events and downtown; repeatedly called a great or fabulous location.
Room Quality
6.5
Rooms have modern elements (new sink, walk-in shower, memory-foam praised by some) but many guests complained about bed comfort (too soft or terrible) and occasional noise, producing a mixed/below-average room quality score.
Amenities
7.5
Basic amenities noted (good shower, covered patio for breakfast); limited additional amenities and motel-style exterior doors reported — adequate but not extensive.
Value for Money
8
Several guests called the price reasonable and good value for the location; one guest felt $168 was only 'ok', so overall value leans positive.
Food and Beverage
7
Breakfast received mixed feedback — multiple mentions of a very good/great breakfast and gravy, but several guests found the buffet meager or subpar.
Overall Experience
7.6
Overall experience is mildly positive: clean rooms, great location and generally friendly staff balanced by inconsistent bed comfort, occasional noise, and variable breakfast quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Modern Comforts and Convenience

The Urban Boutique Hotel; BW Signature Collection, conveniently located near downtown Greenville, offers a stylish and comfortable stay for guests. The hotel boasts non-smoking rooms with free WiFi, cable TV, and premium Bath & Body Works amenities.

Amenities for a Relaxing Stay

Each room features a Keurig coffee maker, blackout curtains, and a cordless charging station, ensuring a relaxing and convenient experience for guests. The 24-hour front desk and pet-friendly policy add to the overall comfort and satisfaction of your stay.

Explore and Enjoy

With attractions like the Upcountry History Museum and Greenville Zoo nearby, as well as easy access to the Greenville Downtown Airport, the Urban Boutique Hotel is the perfect choice for both leisure and business travelers alike. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 1288 reviews
Cleanliness: 8.5
Service: 7.5
Location: 9
Room Quality: 6.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 7.6
L
Latrice • couple • us
10
2026-10-31 • via Nuitee
M
Min • family_with_children • us
8
2026-10-29 • via Nuitee
R
Rachael • family_with_children • us
10
Pros:

I liked the accessibility of getting to my room and the room. It was clean a nice. The beds were comfy!!

Cons:

I did not like that it was a motel and not a hotel. It is a bit noisier because of the traffic and the people going by without carpet and an additional wall.

2026-10-29 • via Nuitee
T
Tonya • family_with_children • us
9
Nice stay
Pros:

We attended a concert at the Bonsecur wellness arena and found this hotel for a reasonable price AND it was only a 5min drive or 30 min walk to the arena.. The stay was peaceful, the room was clean and the shower 🚿 pressure was AMAZING!! We missed breakfast which was a bummer because I heard it was great. I would stay here again!

2026-10-26 • via Nuitee
C
Chantel • couple • us
10
2026-10-26 • via Nuitee
B
Betances • couple • us
5
Great location, good breakfast, facilities could use some updates and beds were uncomfortable
Pros:

Location

Cons:

Beds

2026-10-25 • via Nuitee
E
Erik • couple • us
4
I have high standards and expect a lot of value. I paid $168 for a Friday night. it was ok.
Pros:

I felt like it is in a descent location for getting where we needed to be and close to downtown area. Greenville is lovely. property and room are well kept. Staff was friendly and accommodating for us to do a later checkout.

Cons:

I thought the breakfast area was somewhat cramped for space and seating but it's a small area. It would be nice to have some larger bath towels to dry off with. The bed was way too soft for us and sort of low to the floor.

2026-10-25 • via Nuitee
C
Christy • couple • us
9
2026-10-24 • via Nuitee
J
Jimmie • couple • us
3
I will not stay again.
Pros:

The place was clean and the staff friendly.

Cons:

The breakfast was subpar just the usual slop. The beds were terrible! Didnt get any sleep at all.

2026-10-21 • via Nuitee
M
McCoy • couple • us
5
Pros:

The location was close to the event

Cons:

The customer service was poor

2026-10-19 • via Nuitee
S
Sharpe • solo_traveller • us
10
Great!
Pros:

Very clean! The beds were amazing! Normally I can't sleep on other beds, but I was out like a light!

Cons:

None

2026-10-19 • via Nuitee
T
Tiffany • couple • us
10
2026-10-18 • via Nuitee
G
George A. • family_with_children • us
9
As written in profile
Pros:

Staff, room, breakfast were all good.

Cons:

Bed was a little soft for us but was still comfortable.
Could have had a more comfortable chair to sit in.
These are the only 2 areas which were less than perfect.
We've stayed at a lot of hotels & they had similar chairs

2026-10-18 • via Nuitee
A
Andy • family_with_children • us
7
2026-10-18 • via Nuitee
I
Irina • solo_traveller • ch
5
Pros:

spacious room

Cons:

noisy, uncomfortable bed, small room for brakefast

2026-10-17 • via Nuitee
D
donna • couple • us
10
Clean, safe, fab breakfast, great location at a fair price= great value &we will definitely be back!
Pros:

Breakfast was great! Location was fabulous. we travel w MTN. bikes and the room was spacious and accommodating.

Cons:

bed was too soft.

2026-10-16 • via Nuitee
G
Greg • couple • us
10
Super enjoyable, didn't want to leave
Pros:

Room was clean and fresh. We had a king room and greatly enjoyed the memory foam mattress -- not everyone is a fan but we loved it.
Shower was new and very good.
Standard hotel breakfast for this category, but the gravy was very nice. Also there is an option to eat outside on a covered patio.

2026-10-16 • via Nuitee
M
Marco • couple • ch
8
Gute Lage, freundliches Personal, mageres Frühstücksbuffet
Pros:

Zentrale Lage

Cons:

Frühstücksbuffet etwas mager

2026-10-12 • via Nuitee
R
Robin • couple • us
7
When I made the reservation, it says it it’s a hotel but really it’s a motel as all the rooms have outside doors. I woul
Pros:

It was close to where we wanted to be

Cons:

The woman at the front desk wasn’t very pleasant. And when we were eating breakfast, she stood there and watched everybody. Not sure why, but I think she was making sure that people didn’t take anything back to the rooms. There were signs up not to take any thing back to the rooms.

2026-10-12 • via Nuitee
F
Fatih • solo_traveller • tr
8
2026-10-12 • via Nuitee