Holiday Inn Express & Suites - Madison West - Middleton by IHG

Hotels
•
Holiday Inn Express
9.3 (368 reviews)
8353 Murphy Drive , Middleton , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Great amenities
Cons:
Breakfast management issues
Rude staff in one review

Categories

Cleanliness
9.3
The property is fine and rooms are comfortable. Clean rooms mentioned multiple times.
Service
9.3
Staff was super helpful and friendly, quick check-in process highlighted.
Location
9.8
Nice location mentioned, close to amenities and attractions.
Room Quality
9.3
Rooms are spacious and comfortable, high ratings for bed quality.
Amenities
9.3
Great pool area, well-equipped gym, and decent breakfast options.
Value for Money
9.3
Fair price for facilities provided, a good experience for the price point.
Food and Beverage
8.3
Mixed reviews on breakfast management and quality; issues reported.
Overall Experience
9.8
Overall guests had a great experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:18

Property Description

Convenient Location
Located just 11 km away from University-Wisconsin Madison and UW-Madison Geology Museum, Holiday Inn Express & Suites - Madison West - Middleton, an IHG Hotel offers easy access to key attractions.

Wellness Facilities
Guests can enjoy a range of wellness facilities including an indoor pool, a fitness centre, and a hot tub, perfect for relaxation and rejuvenation during their stay.

Modern Amenities
With amenities such as a 24-hour front desk, airport transfers, free WiFi, and a business centre, along with in-room features like a coffee machine, air conditioning, and a flat-screen TV, guests can expect a comfortable and convenient experience at Holiday Inn Express & Suites - Madison West - Middleton.

Book your stay now at Holiday Inn Express & Suites - Madison West - Middleton for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Guest Reviews

9.3
Based on 368 reviews
Cleanliness: 9.3
Service: 9.3
Location: 9.8
Room Quality: 9.3
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 8.3
Overall Experience: 9.8
K
Kim • couple • us
10
Great stay in Middleton, Wisconsin
Pros:

It's a newer property, about six years old. It seemed to be well maintained. The location is really good next to a Costco and close to the beltline. They have a great exercise room and pool, but I didn't get to use them. The room was well equipped and comfortable.

Cons:

All was good.

2026-09-18 • via Nuitee
J
Jackie • couple • us
9
We will stay here again.
Pros:

loved the breakfast options and location was perfect

Cons:

the front desk clerk didn't necessarily look like he was enjoying his job. but, he was decent enough. I could have just been overly friendly

2026-09-16 • via Nuitee
N
Nicole • solo_traveller • us
10
I needed a getaway for the night to recharge and relax
Pros:

the Breakfast was great, i really enjoyed the selection of food and they had a lovely outside patio to eat.

Cons:

I have no complaints

2026-09-11 • via Nuitee
L
Lisa • family_with_children • us
1
Will never stay here again. BEWARE!!!
Cons:

Very disappointed with this hotel!

Be careful when booking because the name is VERY similar to the Holiday Inn & Suites Madison West – Middleton, which is the water park hotel we actually wanted. We were traveling from Indiana with our grandchildren and accidentally booked the Holiday Inn Express & Suites – Madison West – Middleton instead. We realized the mistake when we arrived, but the hotel told us it was too late to change, so we decided to stay anyway.

After swimming with our grandchildren and returning around 10 p.m., we discovered the blackout blind in our first-floor room would not work. Our room was right next to the front desk, so car headlights were shining directly into the room and people walking by could see inside.

We asked the front desk to fix it or move us to another room. The receptionist was extremely rude and told us it was our fault because we should have checked the blinds when we arrived. I have stayed in many hotels and have NEVER checked whether the blinds worked when first entering a room.

Maintenance came and tried to fix it, but we were told it would take more than 40 minutes to charge. We decided to leave and requested a refund. The receptionist continued to be rude, and it took over an hour before we were finally allowed to leave and told we would be reimbursed.

Things break—that happens. The way we were treated was the biggest problem. Very disappointing experience, and we will not be staying here again.

BEWARE of the very similar hotel names and make sure you book the water park hotel if that is what you are expecting.

2026-09-07 • via Nuitee
Y
Ying • couple • us
8
2026-09-06 • via Nuitee
K
Kelly • solo_traveller • us
10
2026-09-03 • via Nuitee
K
Karen • solo_traveller • us
10
2026-08-31 • via Nuitee
J
Justin • extended_group • us
10
Pros:

Very accommodating staff.

2026-08-31 • via Nuitee
K
Kaddy • solo_traveller • us
10
2026-08-26 • via Nuitee
N
Nate • solo_traveller • us
10
2026-08-19 • via Nuitee
J
Jeff • family_with_children • us
10
Amazing
Pros:

The staff and cleanliness were excellent.

2026-08-17 • via Nuitee
K
Kristan • family_with_children • us
10
Great stay over all…will definitely be back!
Pros:

The breakfast was great…the pool area was big enough for the kids to enjoy swimming and it had a pretty big hot tub!

Cons:

The I my complaints I had was the elevator is SO slow so when we were trying to check out it took forever to get on it. Also the last day of our stay the guy working in the breakfast area was pretty rude!

2026-08-14 • via Nuitee
W
Wolfgang • couple • us
10
Pros:

Good location, quiet and friendly staff

2026-08-12 • via Nuitee
E
Elizabeth • extended_group • us
8
2026-08-09 • via Nuitee
S
Steve • solo_traveller • us
8
Pros:

Clean room! Good location, close, 5 minutes, to lots of chain and local restaurants.

Cons:

Bathroom in the room was a sliding barn door type - heavy, awkward to use and didn't fully close leaving a sight line into the bathroom. It's possible the railing for the door was installed upside down, preventing the door from completely covering the opening. Also the sofa bed mattress was very thin, almost unusable for 120lbs or less people.

2026-08-05 • via Nuitee
R
Randal • solo_traveller • us
9
2026-07-25 • via Nuitee
S
Seth • couple • us
10
2026-07-24 • via Nuitee
D
Dan • family_with_children • us
6
Cons:

The floors were filthy

2026-07-19 • via Nuitee
J
Jason • family_with_children • us
7
2026-07-18 • via Nuitee
J
Joi • couple • us
10
We enjoyed our stay & would definitely stay again!
Pros:

The room was very cute and clean with a very large bathroom. Nice hotel overall with a great price for my last minute travel!

Cons:

No complaints!

2026-07-09 • via Nuitee