Berghaus Niederhorn

Hotels
8.8 (322 reviews)
1015 Niederhorn , Beatenberg , ch

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Tour desk
Non-smoking throughout
Board games/puzzles
Kid meals
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Comfortable breakfast
Cons:
Cleanliness issues
Dinner quality inconsistent

Categories

Cleanliness
8.05
Mention of cleanliness issues, including mold in shared showers.
Service
9.55
Consistent praise for friendly and helpful staff across multiple reviews.
Location
9.55
Repeated mention of stunning views and great location.
Room Quality
8.55
Positive remarks about room comfort, though some beds were noted as hard.
Amenities
8.55
Good breakfast offerings, though limited wifi access in rooms.
Value for Money
9.05
Generally perceived as good value, with some guests highlighting the quality of the breakfast.
Food and Beverage
8.05
Mixed reviews on dinner quality; breakfast was praised.
Overall Experience
9.05
Guests enjoyed their stay and highlighted unique location despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:45

Property Description

Spectacular Mountain Views

Luxurious Accommodations

Exciting Outdoor Activities

Immerse yourself in the breathtaking mountain views at Berghaus Niederhorn. Enjoy the comfort of our luxurious rooms with free WiFi and mountain views. Indulge in outdoor adventures with ski-to-door access, hiking, and a children's playground. Unwind in our garden or terrace, and savor delicious meals at our on-site restaurant and bar. Book now for an unforgettable mountain getaway at Berghaus Niederhorn.

Important information:

The Niederhorn can only be reached by gondola.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 7 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for CHF 15 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 322 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.05
Food and Beverage: 8.05
Overall Experience: 9.05
N
Nicole • couple • ch
8
2026-05-30 • via Nuitee
R
Röhlicke • solo_traveller • de
10
Pros:

Morgens um 6 eine Aussichtsrunde drehen mit Steingeißen als Gefolge-Wahnsinn! Wanderung zum Gemmenalphorn mit immer atemberaubender Aussicht und Steinböcken. Tolles Frühstücksbuffet

2026-05-29 • via Nuitee
T
Tamas • solo_traveller • ch
9
2026-05-29 • via Nuitee
L
Lucas • couple • fr
10
Après une belle randonnée en partant de Beatemberg au funiculaire en montant jusqu’au Niederhorn l’emplacement et la vue
Pros:

L’emplacement avec la vue sur les Alpes et le lac.

Cons:

Salle de bains et toilettes communes

2026-05-28 • via Nuitee
S
Simone • family_with_children • ch
10
2026-05-26 • via Nuitee
H
Hiromi • solo_traveller • fr
1
CAREFUL CABLE CAR ACCESS ONLY
Cons:

Misleading access information and very poor customer service. Be careful before booking this hotel. The listing shows “parking”, which made us believe the hotel was accessible by car. Only after booking, we received an automatic email saying access is actually only by cable car. The last cable car is around 5 PM, which is a major limitation when visiting Switzerland with a rental car.

This key information should be clearly shown before booking, especially for non-refundable reservations, not hidden far down the page. Had we known this, we would never have booked.

When I first replied to the automatic email asking for more information about cable car access, they said they could see a cancellation notice, even though I had not made one. This suggests they confused me with another customer, and that this issue happens often.

When we called to explain the problem and ask for a fair cancellation/refund, I stayed polite, but the staff were dismissive and belittling. Their first excuse was that they had declined many clients because we booked the last room, which suggests there was demand and they could find another customer with 5 days remaining. Then they gave contradictory answers: they said they could not do anything and that Booking.com had to contact them, yet they refused the refund requests several times.

Instead of addressing the real issue, they said things like “don’t talk to me in that tone” and “you clicked the non-refundable booking, it’s not my fault.” At one point, they ended the call with “OK, thank you, goodbye,” without addressing the problem.

The whole experience felt misleading, unfair, contradictory, and handled in bad faith. I strongly recommend avoiding this hotel. You may end up stuck with cable car-only access, an early last departure, and limited dining options, pushing you toward their overpriced and average restaurant.

Dogs behave better...

2026-05-26 • via Nuitee
F
Frédy • couple • ch
10
Fantastique
Pros:

Magnifique

Cons:

Rien

2026-05-25 • via Nuitee
A
Andre • couple • de
10
Noch einmal kommen
Pros:

Frühstück sehr gut, vielfältig. Zimmer mit grandioser Alpenpanorama.

Cons:

Alles war tip-top.

2026-05-19 • via Nuitee
K
Kapustei • solo_traveller • de
10
2026-05-19 • via Nuitee
D
Duangphastra • solo_traveller • th
1
2026-05-18 • via Nuitee
S
Sophie • solo_traveller • ch
9
2026-05-16 • via Nuitee
F
fabiola del valle • extended_group • es
10
Pros:

Excelente, la impresión de estar en un sitio tranquilo y único en la montaña

2026-05-16 • via Nuitee
S
Shanu • extended_group • de
10
Pros:

It was a wonderful stay… wonderful location

2026-05-15 • via Nuitee
S
Simon • solo_traveller • ch
9
2026-05-03 • via Nuitee
D
Dominik • couple • ch
10
2026-02-23 • via Nuitee
S
Sophie • couple • ch
9
Pros:

La vue est exceptionnelle, la possibilité de randonnées. Le déjeuner est varié et complet. L'amabilité du personnel.

2026-02-23 • via Nuitee
R
Rebecca • couple • fr
10
2026-01-21 • via Nuitee
U
Urs • extended_group • ch
8
2026-01-19 • via Nuitee
A
Anja • couple • ch
10
Pros:

Schöne Hotelzimmer mit toller Aussicht. Sehr nettes Personal.

2026-01-03 • via Nuitee
I
Iris • extended_group • ch
9
2025-10-05 • via Nuitee