IXORA Hotel & Spa Snowdonia

Hotels
8.5 (2674 reviews)
Conway Road , Conwy , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Comfort issues with beds
Limited breakfast selection

Categories

Cleanliness
8.14
Overall the cleanliness was satisfactory, but some reviews mentioned rooms being overly hot.
Service
9.11
Staff were frequently mentioned as friendly and helpful.
Location
8.65
The hotel is well-located near hiking trails with some comments about being a bit isolated.
Room Quality
7.6
Rooms had some comfort issues like poor soundproofing and no complimentary slippers.
Amenities
8.63
Amenities like the spa and outdoor pool received positive remarks.
Value for Money
8.59
Generally seen as good value for the quality provided.
Food and Beverage
8.64
Food quality received high praise, though breakfast selection was not extensive.
Overall Experience
8.61
Most reviews expressed a high level of satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:39

Property Description

Luxurious Accommodation
Experience comfort and style at Hilton Garden Inn Snowdonia with air-conditioned rooms, free WiFi, and modern amenities like flat-screen TVs and safety deposit boxes.

Fitness and Relaxation
Stay active in our fitness centre, explore the beautiful garden and terrace, then unwind in our on-site restaurant and bar.

Convenient Facilities
From 24-hour front desk service to bike rentals for outdoor adventures, our hotel offers everything you need for a seamless stay.

Book your stay at Hilton Garden Inn Snowdonia now for a perfect blend of luxury and convenience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 2674 reviews
Cleanliness: 8.14
Service: 9.11
Location: 8.65
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
L
Lewis • solo_traveller • gb
5
Great and Modern however, house keeping needs improving.
Pros:

Location is great and electric charging facilities make it easy for a service. Foot menu is limited but great quality. Breakfast is great

Cons:

Rooms are Dusty and are in need of deep clean. Mattress was uncomfortable and bedding could be better.

2026-10-13 • via Nuitee
B
Benjamin • couple • gb
5
Best stay… good food and spa
Pros:

Good

Cons:

Nothing

2026-10-13 • via Nuitee
M
Martina • couple • de
10
Pros:

Super freundliche Mitarbeiter, saubere und große Zimmer. Frühstück und Abendessen waren sehr lecker. Ausreichend Parkmöglichkeiten.

2026-10-13 • via Nuitee
M
Michael • couple • gb
6
Disappointing
Pros:

New, clean and staff were very attentive.

Cons:

The one reason we booked the hotel was for its facilities sauna, steam room etc. However, on arrival we were told these weren’t available. In addition, no real explanation was given.

2026-10-13 • via Nuitee
H
Helen • solo_traveller • gb
7
Great location - lovely new rooms - staff and breakfast needs work
Pros:

Great location for visiting North Wales. Room was huge.

Cons:

Staff often more focussed on their own priorities - breakfast not very exciting - inclusion of Welsh made yoghurt was great but the rest was v basic for a ‘spa’ hotel - coffee maker / toast machine in the way of staff exit from kitchen. Felt cramped.

2026-10-13 • via Nuitee
P
Phillip • couple • gb
8
2026-10-12 • via Nuitee
M
Michelle • couple • gb
8
Fabulous hotel with great staff
Pros:

If was spacious and clean
Rooms nice and spacious with everything needed
Reception staff were excellent

Cons:

The bathroom setup in the room was awful
The toilet and shower were separate with frosted glass doors that did not close fully and the sink was in the room. A real lack of privacy
It would put me off staying again albeit the rest of the hotel was excellent, breakfast was slightly lacklustre

2026-10-12 • via Nuitee
M
Michael Alan John Weber • solo_traveller • gb
5
Pros:

The location was great

Cons:

Staff were always rushing especially when we went down for dinner and we were forgotten multiple times for ordering

2026-10-12 • via Nuitee
J
Josh • solo_traveller • gb
10
Pros:

Great location, nice rooms, smeg kettle and mini fridge, the bar and restaurant were great and reasonably priced. I’ll book here again when I’m in the area next.

Cons:

Not enough parking.

I wanted to use the spa facilities and pool but you have to prebook, which although not their fault meant I couldn’t go for a swim.

2026-10-12 • via Nuitee
E
erin • couple • gb
9
2026-10-12 • via Nuitee
N
Nadine • couple • gb
8
Nice place clean and friendly staff
Pros:

Staff was really nice and the room was clean and modern

Cons:

Mattress was uncomfortable but apart from that everything was perfect

2026-10-11 • via Nuitee
A
Alan • couple • gb
9
2026-10-11 • via Nuitee
J
J G T • couple • gb
8
An allround good experience (7-8/10)
Pros:

1. Friendly, helpful staff (special commendation to Cara regarding change of room due to a bad HVAC problem)
2. Interesting architecture
3. Good dinner experience, menu basic but covers all tastes with very good cooking and presentation
4. Rooms clean, with very good bathroom area (junior suite in our case)
5. Dolgarrog is a good place to discover Snowdonia from
6. Impressive views across the disused surf lagoon with old mining and rail equipment
7. A 3- to 4-star hotel experience
8. A very quiet night’s sleep (the area guarantees nocturnal peace)
9. Conwy and Llandudno close for excellent shopping (where required) and sightseeing

Cons:

1. Placement of HVAC (air conditioning outlet) over the bed not a good idea if you dislike having wind blowing at you in your sleep
2. HVAC in junior suite above spa could not be turned off and room was too hot (as per hotel’s explanation: due to spa being right below): this was sorted by Cara at reception by placing us at higher level where the air conditioning worked
3. Wine list basic with cheaper wines only (however … if you like your wines, there’s a good wine merchant’s in Conwy)
4. Mattresses (ex-Hilton) are seasonal and require turning (instructions on mattress): ours hadn’t been turned and were somewhat noisy/uncomfortable
5. Would be nice to have that extra hand & face towel
6. Would be nice to have slippers and bathrobes
7. Bathroom sockets for electric toothbrush and shaver are missing (we had to buy in our own)
8. The disused lagoon—unless restored or converted somehow—will eventually become an eyesore factor
9. Corridors appeared not to be hoovered that well during our stay

2026-10-11 • via Nuitee
F
Froud • solo_traveller • gb
7
Pros:

Spa and bed

Cons:

Unable to open room windows for natural air

2026-10-11 • via Nuitee
S
sofia • couple • pt
7
Pros:

Quarto enorme e muito confortável.

Cons:

Achei o pequeno almoço com muita pouca qualidade a nível das comidas quentes.

2026-10-11 • via Nuitee
S
Simon • solo_traveller • gb
10
Pros:

Everything our stay was brilliant really wonderful hotel and the spa was outstanding

2026-10-11 • via Nuitee
J
John • couple • gb
6
Lovely hotel with great facilities let down by staff and being nowhere near Conwy, 8 miles is not a Conwy hotel for me.
Pros:

The food was excellent when it arrived

Cons:

From serving staff to bar staff they either didn’t know or didn’t care about the customer. I had to ask someone to take our food order had to go to collect our drink order and the table next to us were less proactive and waited 90 min for their starters. They too had to go to the bar to get drinks.

2026-10-11 • via Nuitee
V
Vadimas • extended_group • gb
9
2026-10-10 • via Nuitee
T
Thandiwe • family_with_children • gb
5
Decent place to stay but be mindful booking spa treatment as they’re are very gentle
Pros:

The bedrooms are spacious with really big beds & the food in the restaurant is quite nice

Cons:

The cleaner didn’t come until after 3pm
The spa facilities look better online that in person

2026-10-09 • via Nuitee
A
Aaron • extended_group • gb
10
2026-10-09 • via Nuitee